The George gets two stars for being a good example of adaptive reuse of an existing structure. However, our stay there was a long series of disappointments. Upon our arrival, we had just completed an long arduous drive and were looking forward to the promised nightly wine and cheese reception. We were informed on check-in that they had booked a private party that evening, and the common areas were closed to guests due to that booking. How fortunate for the hotel to be able to book the same space both for a private event and as a guest amenity; how unfortunate for us that it was off-limits to us. We had booked a “junior suite”, based on photographs on the hotel’s website showing ample seating area, with a couch, two armchairs, and a desk and chair. The actuality, however, was somewhat different - no desk (nor even a table), and exactly one chair. I suppose the second guest in the room could go sit on the toilet. The website also claimed a “kitchenette” in the room. If you intend to make any use of this, bring your own microwave, dishes, glasses, and utensils (and something to put them in because, no drawers), because all that was supplied was a refrigerator and a nespresso. The only reason we could even make a cup of tea was because we had the presence of mind to bring our own tea kettle, and even then had to go down to the breakfast room to get a cup (!). Ah, the breakfast room. The hotel, at the time of our stay, had a policy that all guests had to remain masked when in the common areas - perhaps a sensible precaution exhibiting concern for their staff. Would that the same level of concern extended to guests. In the breakfast room, all the tables were pushed together into one long common table shared by all guests, who of course had to unmask to eat, including a number of very active kids, and even dogs (does Montclair not have a public health department?). The young staff seemed to be trying hard to keep up, but it seemed clear to us that they were stretched thin. There did not seem to be dedicated staff for the breakfast area (which, by the way, was al la carte, with guests required to maintain their own accounting). The one small coffeemaker (the same model I have at home) was grossly inadequate for the crowd and usually empty. There were other shortcomings, but you get the picture. Of course, the standard reply to such a litany would be “if you had but asked, we would have been able to do something”, and in some particulars we did. But honestly, should we have to call the front desk and ask “could you please send up the rest of our furnishings?”. Or, “please change your policies and increase your staffing?”. We were proffered a discount and a free breakfast, but what we really wanted was to pay for and receive a pleasant stay in a well-equipped facility.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.