W, I expected better. My husband and I were excited to spend a night here this past weekend after checking out photos online. Front desk staff were friendly so no issues there. They also had an on-site restaurant, Halifax, which we did not patronize so can't comment on that. However, the rest of our stay left much to be desired. For starters, with seasonally cold weather, one could not control the temperature in their room. To me, this was totally unacceptable. Who wants to constantly call the front desk to have them reach their "remote engineer' to adjust the temperature? I've stayed in 2-star hotels where I was able to control the temp in my room. I'm assuming they are trying to cut costs, but wouldn't it make more sense to shut down thermostats in rooms not in service, in order to allow everyone else to self-adjust? Secondly our room did not have a vanity, refrigerator, or water. We were parched by the end of the day and could not get water nor was there a vending machine on the floor as we were willing to buy it. The makeup mirror in the bathroom was loose and would not stay up. There was only hand soap next to the bathroom sink where we've come to also expect a bar in the shower in addition to shower gel. Lastly, the walls are paper thin as someone was having a party at 11pm with loud hip hop music and we could hear everything. And to think I was upgraded to the "Fabulous" room where the view was obstructed by curtains we had to secure with a towel. I'm still trying to figure out what was so fabulous about our stay. Never again!…
My husband and I are having an amazing night away at the W. The services has been top notch. Every detail and request has been tended to, from our online requests to onsite support with a room upgrade and a minor issue in our room. The view is unreal. Exactly what we needed during our staycation
Came for 1 night Saturday to Sunday. Staff is very friendly & accommodating. Room was nice with a nice view of NYC. Room was very comfortable & very quiet even though we were right by the elevators. We stay every time we go to Hoboken to see our daughter & are never disappointed. the location is perfect as well!!!!
Disappointing and overpriced. The location is perfect at the riverfront in Hoboken. The service is friendly and helpful. The hotel itself though has seen its better days. We rented 1 bedroom suite facing Manhattan, and the hotel clearly has stopped caring. The room was clean on daily cleaning basis, but it has been a while since anyone did a deep cleaning. The furniture it itself was worn out. For this price, I would recommend this hotel. If you are looking for a hotel in Hoboken, then this has the perfect location. It is at the waterfront with a short walk to the Path and ferry. The hotel itself has seen better days. It is quickly moving to a "has been". The At this point, it does feel a bit run down. I had a suite, but the cleaning was only done superficially. The bed was clean and the bathroom was clean, but the desk had watermarks on the them. There were a couple of walls that hadn't been cleaned in the while. The view is exac…
I've stayed here before and was expecting a beautiful room especially at the price point I paid. What an absolute disappointment. I reserved a "spectacular" room which is top tier room guaranteeing a spectacular view and a higher floor. This was for a 50th celebration and I advised them ahead of time. I was so disappointed when I walked into our 11th floor room with an up close and personal (you can see what's on their dinner table) view of the living spaces in the apartments next door. The view of the skyline was a partial view which wasn't what I thought I was paying $320 for. And there's no point in having a "view" of the Manhattan skyline when I have to keep my drapes closed so the people in the apartments next door aren't looking in at us. It's a pandemic, it's not like the hotel is booked out. Put people in your best rooms for their price point. The carpet was dingy and sanitize practices in the room were questionable. I also considered the Sheraton Lincoln Harbor which was a fraction of the price and I could have gotten an upgraded room for the price I paid at the W. I wish we had reserved there. Parking here is also a joke. You either pay for 10 hours or you jump to 24 hours. There's nothing in between so if you check in at 4 and leave as early as 8 am, you still have to pay for $35. for 24 hours. Absolute WASTE of money! Don't get caught up in the hype that it's the W so it'll be 5 star. It's not. Go somewhere else.…
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