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Grand Cascades Lodge

Expedia.com$329*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$329*
$329*
$329*
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Grand Cascades Lodge
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1,784 Reviews from our TripAdvisor Community

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Showing 1,781: English reviews
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New York City, New York
Reviewed 2 days ago NEWvia mobile

My girlfriend who just got engaged and I went on a small retreat to celebrate but god we were wrong. I have visited this property before and loved it and thought let me take a friend but this was were the mistakes began. A wedding was going on and as we walked in not one valet or bellman greeted us...

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Helpful?
Thank Aasia_Qu
Westbury
Reviewed 1 week ago

The Girls Weekend Package was great for us! We loved the hotel, the people were very friendly, the room was nice, and the bed was comfortable. We loved the fact that it was somewhat secluded. Whether arriving, leaving or returning with our car, the gentleman at the door were so nice. Our favorite was Justin, whose mom we met in...

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Helpful?
Thank VirtuousWoman2012
Jacksonville, Florida
Reviewed 2 weeks ago

The lodge is located in a very scenic area, with breathtaking views and very nice sleepling quarters. Spacious for large meetings and beautifully decorated. Great service as well. Highly recommend this for a business meeting or for a vacation get-away!

Review collected in partnership with this hotel
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Helpful?
Thank Susan N
Management response:

Susan, we are thrilled that you enjoyed our Four Diamond property and contributed a flawless FIVE STAR review. As a year-round resort those breathtaking views are unique on each visit! We look forward to welcoming you back soon so that you can explore even more of what Crystal Springs has to offer.

Summit, New Jersey
Reviewed 2 weeks ago

This review is average due to a toilet that stopped working and the inability to reach someone for help during the night. I had to switch rooms at 1am due to a tank issue, then could not figure out how to turn the A/C in the new room. The front desk is not always manned during the night as it...

Review collected in partnership with this hotel
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Helpful?
Thank H1439UJchristines
Watchung, New Jersey
Reviewed 2 weeks ago

We decided to go to the Crystal Springs resort for 2 nights during our grandkids' spring break, but were not sure if we should go to the Grand Cascades or to the Minerals. The phone reservation person suggested the Minerals for kids, but based on other reviews and the fact that the Minerals only had 1 restaurant, we decided to...

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Helpful?
Thank Nancy W
New Jersey
Reviewed 3 weeks ago

In no way is this resort worth the time or money. No help, terrible bell service or lazy valet. No one at e front desk for check out, was handed the keys and told where to find my car in the basement. Worst customer service I have ever expienced

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Helpful?
Thank Rosalind B
Quincy, Massachusetts
Reviewed 3 weeks ago

I cancelled my reservation made on the phone, and a week later I see a charge form the hotel. When calling the hotel to inquiry about this, they say someone will call back. No apologies, no manager on the phone and mysterious charge on my card. Never stayed here and will not be considering in the future.

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Helpful?
Thank aikosha87
Management response:

aikosha87, I am sorry that you experienced a billing issue while trying to cancel a reservation. I have direct messaged you a number for the department that should be able to help resolve this issue.

Hollis
Reviewed 4 weeks ago

Nice, relaxing and peaceful place. Activities for you and the kids. The tranquil mountainous atmosphere soothes the soul from the everyday hustle and bustle, that's not that far from New York. I'd recommend anyone looking to relax to go.

Review collected in partnership with this hotel
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Helpful?
Thank jaimea40
Rachael T, Quality Assurance team at Grand Cascades Lodge, responded to this review

Dear jaimea40, We are happy to hear that you were able to escape from the rat race of the city and take in the tranquility at our resort! Without a doubt, we are a hidden gem tucked away between the rolling mountains and we're so glad to have been able to share the Grand Cascades experience with you! Thank you...

Rio de Janeiro, RJ
Reviewed April 15, 2017

1 hour driving from new york, this resotrt have a fantastic golf course, great pools, even in winter time, and is close to moutain creek, if you want to have ski leasons (it is good for beginners only). The restaurants are great and it is great to relax at the excellent spa they have.

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Helpful?
Thank Cariocamundi
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Cariocamundi, We are happy to hear that you enjoyed our restaurants and spa! And yes, especially during the winter our heated, tropical indoor pool is a welcome escape. Thank you for taking the time to leave a review and we hope to see you soon. Warm Regards, Quality Assurance Team

New York City, New York
Reviewed April 15, 2017 via mobile

Overall, this place is overpriced for what they offer. It was super crowded with families but that was totally expected because of the spring break and wasn't an issue for us at all. But clearly it WAS an issue for the hotel. It seemed the hotel was completely understaffed. So many staff there seemed extremely stressed out, unable to deal...

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Helpful?
1Thank Miraflorence37
Rachael T, Quality Assurance Team at Grand Cascades Lodge, responded to this review

Dear Miraflorence37, We are sorry to hear that you didn't feel like you got value for your money during your recent stay with us. As a AAA 4-Diamond resort, feedback of this nature is of great concern to us. We want every guest to come here, have the time of their lives and leave with amazing memories that will have...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Experience Grand Cascades Lodge, the NY metro area's newest and most luxurious resort hotel. Ideally situated in the scenic mountains of northwestern New Jersey and just 47 miles from Manhattan, this elegant retreat offers spacious designer guest rooms with gourmet kitchens, fireplaces and balconies. World-class amenities include a distinctive Biosphere Tropical Pool Complex, the luxurious Reflections Spa, six award-winning golf courses, an 18-hole grass putting course, 4-star Restaurant Latour, 3 indoor/outdoor heated pools, meeting and conference rooms, on-site pro shop, gift store and more. ... more   less 

Additional Information about Grand Cascades Lodge

Address: 3 Wild Turkey Way, Hamburg, NJ 07419-1531
Location: United States > New Jersey > Hamburg
Price Range: $367 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Cascades Lodge 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Grand Cascades Hotel Hamburg
Hotel Grand Cascades
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Questions & Answers

Here's what travelers have asked, with answers from Grand Cascades Lodge staff and other travelers.
20 questions
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Questions? Get answers from Grand Cascades Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Beautiful mountain views, which I'm pretty sure you'll get whichever side of the building you end up staying on.”
VirtuousWoman2012, 1 week ago | Read review
“Try to get a room close to the elevator if you will primarily be in the pool area and. lobby.activities.”
NancyW455, 2 weeks ago | Read review
“the 2 bedroom suite was fantastic”
SammyGhassabian, Mar 20, 2017 | Read review
“Look for deals such as rent one room, get other half off.”
catiecate2017, Mar 12, 2017 | Read review
“Higher floor the better.”
Traveler092, Mar 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$329* /night
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TripAdvisor$329
Travelocity$329
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*Disclaimer
Prices are for 1 room, 2 adults
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