Nine of us met for a family reunion. There’s ample parking in the lot. There’s a nice lobby where we hung out in the afternoon. The rooms are very nice and the bathroom is large. I would stay here again. The restaurant is open for breakfast. There is a pool.
HORRIBLE service. The Front Desk are nasty, rude, and unaccommodating! We asked for a simple service, and while one of the concierge tried to help, the more "senior" angrily berated her - we checked out immediately and went to another nearby hotel. And to top it off, the entire hotel tries to come across as "luxury" - in reality it is a glorified Motel.
The hotel is a bit dated. The customer service was exemplary. I was originally on the 8th floor, however the guest next to me left a dog in the room. The dog was barking frantically and jumping at the door. They immediately moved me to another room. The thermostat did not work, I was unable to control the temperature in my room. I reported it three times and it was not fixed during my stay. Look for a better hotel at this price point there is no value. The restaurant os only open for breakfast.
We needed a hotel to got to in order to attend a convention in Jersey and this was a great choice. The room was stylish, comfy and spacious. We enjoyed taking a swim in the indoor pool, and grabbing some breakfast from the complimentary buffet. My only problems with the property are that the exterior of the building can use some updating and the neighborhood had a shady vibe. Overall we had a nice stay and would definitely recommend it to anyone in the area on business.
Spent last eve in this hotel after staying there previously. Multiple issues: 1) There was no air conditioning in the halls, elevators, etc. 2) There was no AC in the gym and multiple folks had complained about this - and nothing was done. 3) The equipment in the gym was ancient and half of it was non functional. 4) Most disgustingly, when we awoke having gotten in late and gone right to bed, we noticed that there were left over piece of gum and stains on our sheets. I have traveled around the globe and stayed in IHG properties and never been disappointed until now.
After a fairly pleasant stay in April, I was booked to stay here but received a call from the hotel while in transit stating that there was a “plumbing issue” in the King rooms and I was relocated by them to a Best Western. I should have suspected an issue when they did not offer alternative accommodations at the Crowne Plaza. When I arrived at the other property I was informed the Crowne Plaza said they told me I’d need to pay although my stay was already fully paid for. In addition, the Crowne Plaza had communicated an almost $400 for a new room at the “walk rate” as if I had just showed up. It also seemed as if I was the only guest transferred. I will never stay here again and would never recommend this property after this experience. This was abysmal customer service and feels like a scam.…
hotel was in a very good location . Room and bathroom was clean, bed and sheets and comforter was very comfortable. Room was exactly it showed in the internet . hotels reception was very welcoming. lot of food places was open until late night also and NY city was only 40 minutes drive from there.
I was very pleased with the staff especially Dan Goldman. He is the epitome of someone in the hospitality industry. Very caring. Eager to help in any way. It made a 2 day business trip much more enjoyable
We stayed here from 12/28-30. The reason I chose this hotel was the big swimming pool. However, I realized that the gym and pool are only open on Friday and Saturday when I read the hotel guide in my room. This info is not mentioned on their website and the front desk staff didn’t tell me about this either. If I knew this, I would not choose this hotel. Won’t come back again !!
What a complete shoddy cigarette smoked in dump. I have been staying in this hotel for about 10 years, and since the last time I have stayed, this place has fallen apart. Not one room in the whole building doesn't smell like rancid cigarette smoke. Our first night in they placed us on the 2nd floor next door to a construction zone. They had a burned out unit on the 4th floor a while ago and had water damage throughout. After being in the room for a bit we heard a bunch of banging and construction and had ourselves moved to the 3rd floor (Which also had construction going on due to the fire damage.) That night was terrible. There was a woman and some of her friends that were hanging out in the laundry room playing her phone at full volume smoking cigarettes and weed back and forth all night long. I called security to have it dealt with 3 times and then just gave up as I saw the security come up, and nothing changed. When we woke up in the morning our room stunk terribly of smoke. I went downstairs and explained the issue to the manager. He said he couldn't refund us because we had purchased and paid fully, but to followup with the travel service and he would refund back to us. (Of course the hotel's phone system was down and the travel service couldn't get through.) The manager apologized and moved us to a 5th floor unit. (This floor also has construction on it from the fire.) As soon as we walked in, it smells like a smoker had lived in this room. I just gave up and accepted our dumpy fate. The door lock is broken, and when we went to go to bed, we found lipstick on one of the pillowcases. Additionally the hotel is housing vagrant guests that were supposedly being sheltered due to a hurricane that had happened 3 months prior. DON'T STAY HERE.…