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Airport Hotel Inn and Suites

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Airport Hotel Inn and Suites
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380 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Massillon, Ohio
1 review
1 of 5 stars Reviewed August 1, 2016

This was the worst hotel I have ever been sent to. Flight was cancelled and United directed us to this hotel. It was deplorable and we turned around and went back to the airport. It was not a safe environment for a family and United should never send anyone here.

Helpful?
Thank dwmarsh4783
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It... More 

Madison, Wisconsin
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 31, 2016 via mobile

Terrible place. "Shuttle" service turned 15 minutes into 75 minutes, despite 4 calls. Experience went downhill from there. All at ridiculously high rates. Amazed Travelocity works with them. TripAdvisor wants more characters, but this place isn't worth them. Don't stay here, better to sleep at airport.

Helpful?
Thank astroprof
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for your review, your feedback and your comments regarding your stay. I We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition, we promise that these instances will never happen... More 

Saint Cloud, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 30, 2016 via mobile

I've stayed in hotels all over the world and none are as bad as this place. Absolutely disgusting and dirty. I can not stress.it strongly enough, stay away from here! The walls are dirty, the table is sticky, no carpeting, no working light other than on the ceiling, exposed electrical outlets.

Helpful?
1 Thank Mark O
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you.... More 

1 review
5 of 5 stars Reviewed July 30, 2016 via mobile

Had to leave due to unforeseen circumstances, Pat at the front desk was extremely understanding and helped us thoroughly. Great staff, recommend a stay here! Hotel is satisfactory for a quick stay at EWR. Thank you Airport Hotel Inn and Suites -David N

Helpful?
Thank David N
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is always exciting for us to read such positive reviews from our valued guests and that you found the accommodations and service to be satisfactory. We can't begin to tell you... More 

Louisville, Colorado
1 review
1 of 5 stars Reviewed July 29, 2016

Do not stay here! Exposed wiring, holes in the walls, black stains on the rug, no covers on the outlets, no curtains that close. Ever see Leaving Las Vegas? If I wanted to drink myself to death this would be the place. If you are stuck at the airport, stay there instead of spending money at this "hotel". The desk... More 

Helpful?
Thank lg0ldman
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 29, 2016 via mobile

The hotel room was adequate. Parking was very tight. The airport shuttle did not depart or arrive at the times published or declared; we waited 30 minutes past the stated time for departure and waited much longer than the stated 10 minutes for pick up. We will cancel our reservation for this hotel for December and book alternate accommodations.

Helpful?
1 Thank Berta H
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for taking the time to share your experience. I am very sorry to hear of the difficulties you experienced with our internet connection, We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our... More 

Virginia Beach, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 19, 2016

Read the other 1 star reviews to get a good idea about this hotel. Flight was canceled, United directs customers to hotels.com for rooms. Was charged $216.58 (yes, you're reading that right; rooms are usually $65). This is price-gouging. When asked about price and why it was so high, I was told hotels are full and he (mgr?) can charge... More 

Helpful?
2 Thank BishopCR
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It... More 

Flensburg, Germany
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed July 17, 2016

Last hotel available after huge flight disruptions and I wanted to stay close to the airport rather than a long commute as my new flight was at 5am. This hotel is *just* a little better than sleeping at the airport, although the staff was very friendly despite huge queues at reception. The shuttle bus is fast. Reception smells pretty bad... More 

Helpful?
3 Thank blobby202
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as... More 

North Andover, Massachusetts
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 16, 2016 via mobile

Honestly, the place is very very dirty. The reception area is 100 degree and extremely humid. The lobby is wet and dirty, no one to clean them up. The rooms are TINY with small bathroom made for a doll house. The area around the hotel looks very tacky. I would suggest that you put some more money in and get... More 

Helpful?
2 Thank ashfarooque
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 15, 2016

I ended up booked in here after my flight got cancelled and room availability dried up. Read the other reviews and stay away. I had people trying to get into my room several times during the night and a "lady" knocked on my door at midnight. The door lock was not very convincing - like one you would get on... More 

Helpful?
1 Thank Ian S
SalesManagerResponse, Guest Relations Manager at Airport Hotel Inn and Suites, responded to this review

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay at our hotel. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We greatly appreciate your time in bringing a number of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
Official Description (provided by the hotel)
Located just off I-95 in Elizabeth, NJ, the Airport Hotel is the premier place for guests to stay on their venture into New York and New Jersey. Guests will find getting to and from Newark International Airport is easy with our 24hr complimentary airport shuttle that runs every 30 minutes. Conveniently located just four miles away from the "city that never sleeps," the hotel offers easy access to famous New York City attractions like the Statue of Liberty, Times Square, Central Park and the Empire State Building. UMDNJ, the Newark Museum and Jersey Gardens Mall. Downtown New York City is 20 minutes from our Newark hotel. Times Square, Central Park and the Met are less than a half-hour away from Elizabeth, NJ. ... more   less 

Additional Information about Airport Hotel Inn and Suites

Address: 853 Spring St, Elizabeth, NJ 07201-2101 (Formerly Days Inn Newark Liberty International Airport)
Location: United States > New Jersey > Elizabeth
Price Range: $70 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Airport Hotel Inn and Suites 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Econo Lodge Newark International Airport Hotel Elizabeth
Econolodge Hotel Elizabeth
Econo Lodge Newark Airport
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