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Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
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359 Reviews from our TripAdvisor Community

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Showing 353: English reviews
Chicago, Illinois
Reviewed April 30, 2015

Stayed here again this year fro January to first week of March. As others have said, the rooms need major updating. Apparently it's going to have to wait for new owners. The property is for sale and the current owners are dropping their Sheraton franchise for now. Hopefully it will regain its luster someday.

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Helpful?
2Thank JRMChicago
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear JRMChicago, Thank you for being our guest. The property is currently for sale and we have been granted an extension on the Sheraton flag for the sale to go through. We are anticipating some changes once new ownership is in place. If travels bring you our way again, we hope that you will give us another try. Warm Regards,...

Henrico
Reviewed April 27, 2015 via mobile

Stayed overnight for a funeral. The room was fine. Beds very comfortable, clean decent amenities. A large group of 8 had dinner and service was extremely slow. Not from the kitchen but the waitstaff. We found the service in the morning just as slow if you ordered off the menu.

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Thank Cwansleben
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Cwansleben, We are sorry for your loss. Thank you for taking the time to leave us your feedback. I've shared your comments with our Outlets team so they can correct any training and service issues. Thank you for being our guest and we look forward to welcoming you back soon under happier circumstances in the future. Warm Regards, Barb...

Manchester, New Hampshire
Reviewed April 23, 2015

First off, this is far from my first review but THIS ONE will not be pleasant... I am a frequent traveler, Third world, Europe, North America. I was stupid in booking this hotel to put in plainly and take the blame myself. A 2 + year old eatery at a Sheraton not being on trip advisor (that I can find)...

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3Thank anton_new_england
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear anton_new_england, Thank you for taking the time to leave your feedback. We are sorry to hear that your expectations were not met during your recent stay. I have shared your comments with the food and beverage departments so they may address any outstanding training issues and correct them for future guests. The property is currently for sale and it...

Reviewed April 18, 2015 via mobile

I proudly purchased my first brand new vehicle-2015 Dodge journey, had it for 3 days, and it was keyed overnight while I was at a wedding on their property. This was an ultimate violation of a customer and I was never given any special attention by this hotel, no customer satisfaction offered, I was simply dimissed without consideration. I had...

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6Thank danamarie322
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Danamarie322, We take customer service and guest security very seriously. I spoke with Susan Paley, our Front Office Manager and she was on duty the morning you realized there was damage to the car. She sat with you and ordered you breakfast in the lobby while waiting for the police to arrive. She did her best to assist in...

New Jersey
Reviewed April 15, 2015

We were there for a holiday party. The event staff was accommodating to the overflow of people, and ensured that we got our money's worth. Everyone at the hotel seems to work very hard, and in particular, the front desk staff. They are chronically understaffed, to the point that some are working 7+ days in a row. The owners would...

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Thank Rina R
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Rina, Thank you for taking the time to leave your feedback. We are glad to hear you enjoyed the holiday party. The ever-changing nature of the hospitality industry requires us to work non-traditional hours and the team does work very hard. The property is currently on the market for sale and we are still operating as a Sheraton property....

Fairlawn, Ohio
Reviewed April 4, 2015

I am extremely disappointed with the quality of this Sheraton in comparison to other Sheratons I have stayed at. First of all, my room was not cleaned one day and when it was serviced they did not replenish clean coffee cups and the bathroom was not properly cleaned. There was a loose electrical socket in the bathroom posing a hazard...

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4Thank koropi
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Koropi, Thank you for taking the time leave us your feedback. I have shared your comments with management so any outstanding issues can be addressed. It is only through feedback that we can correct problems affecting our guests. We hope if travel plans bring you back to the area, that you will give us another chance. Warm Regards, Barb...

Reviewed April 1, 2015 via mobile

I was attending three day meeting in the area and booked this hotel due to the reviews found online. Upon arriving at the hotel I was greeted by a friendly employee who checked me in with 5 min! I dropped off my luggage and quickly ran to my meeting. When I returned to the hotel later that night I found...

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4Thank Latasha B
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Latasha B, Thank you for taking the time to leave us your feedback. The staff remembers your visit and are still sorry that we were unable to meet your needs. The issues you found related to your accommodations have all been addressed for future guests by our engineering staff. If travels bring you to the area again, please don't...

wolfp10
Reviewed March 21, 2015

I stayed at the Sheraton in March for a business trip. My room was comfortable, clean and quiet. Staff was nice and friendly. The gym was well stocked and comfortable. The pool felt dated and the hallways and carpeting could be updated, but otherwise this is a quality hotel in a nice area.

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Thank wolfp10
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Wolfp10, Thank you for taking the time to leave us your feedback. We appreciate your business and hope to welcome you back soon. Warm Regards, Barb Youchah Internet Marketing Manager Sheraton Eatontown Hotel byouchah@sheratoneatontown.com

Reviewed March 6, 2015 via mobile

The Sheriton has a shuttle service that proved to be invaluable. The drivers; Tom, John and the older gentleman, who's name I've forgotten, were excellent sources of information on the nightlife, shopping and the basic dos and donts for the area. They were quick, punctual and pleasant people to be around. Any questions I had about traveling to New York...

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1Thank Ryan A
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Ryan A, We are so pleased to hear you enjoyed your experience with us. Our shuttle/concierge team always make us proud. I shared your comments with them and they were so happy to be of service. We look forward to welcoming you back. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com

Cinnaminson, New Jersey
Reviewed February 11, 2015

Stayed here for a week on business. This is an older hotel that is in need of some renovations/updating. There were three of us traveling in separate rooms, and out of our sample of three rooms, each one of us experienced some sort of issue. My colleague had no heat, my other coworker had no heat and mud all over...

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Thank Kelli M
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Kelli0896, Thank you for being our guest and taking the time to write such a thorough review. Please accept our apologies for the issues you and your colleagues experienced during your stays. I have shared your comments with the team so they can address any outstanding issues. If travels bring you to the Eatontown area again, we look forward...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 

Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way East, Eatontown, NJ 07724-3317
Location: United States > New Jersey > Eatontown
Price Range: $112 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Eatontown Hotel staff and other travelers.
3 questions
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New York City, New York
Toms River, New Jersey
5 months ago

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Questions? Get answers from Sheraton Eatontown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“My room was great. The decor looks like it was recently remolded. I enjoyed watching football on a huge flat screen TV in my room.”
 of 5 bubbles eugenearmstrongusn, Dec 13, 2016 | Read review
“Amazing view”
 of 5 bubbles dawnsZ8216DX, Oct 29, 2016 | Read review
“Upper floor on weekend because of karaoke night”
 of 5 bubbles jerrys451, Oct 24, 2016 | Read review
“Terrible service and food.”
 of 5 bubbles tylerlevy90, Sep 28, 2016 | Read review
“Would not recommend this particular hotel. Not well maintained.”
 of 5 bubbles dfs2902, Sep 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question