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Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
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348 Reviews from our TripAdvisor Community

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Showing 342: English reviews
New York City, New York
Level Contributor
114 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed January 26, 2015

The hotel is somewhat fine. Clinging on to three star. It's pretty dated and in terrible need of an overhaul. Overpriced for the area. Old fixtures in the bathroom and the toilet needed a good jiggle to stop running. Beds are not that comfortable. Staff seems friendly. But in general you are paying a premium for the Sheraton name which... More 

Helpful?
1 Thank BackPackGuy007
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear BackPackGuy007, Thank you for being our guest and taking the time to leave us your feedback. I have shared your comments with management and engineering to address any outstanding issues. We hope that if travels bring you to the area again, you'll give us another try. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Eatontown, New Jersey
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 6, 2015

This was the second New Years Eve we spent at the hotel. Great hotel to share this experience. The Club Level room was a little crowded but the hotel made sure those that could not be there had received vouchers for breakfast the next morning. Hotel is clean, beds comfortable, food great. The staff is warm and friendly and try... More 

Helpful?
Thank Usslibertyhouse
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Usslibertyhouse, Thank you for taking the time to leave us your feedback. We are glad you spent New Year's Eve with us again and had a great stay. We hope to welcome you back again next year. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

1 review
Reviewed December 2, 2014

Before I went to this hotel I was a little hesitant and nervous because of all the reviews that I've read. However when I got there it hit me by surprise that everything was the opposite of what I have read! The people were extremely nice and helpful, the room was clean, the beds were very comfortable, the pool was... More 

Helpful?
Thank Davidbrand
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Davidbrand, Thank you for taking the time to write a review for us. We're so glad to hear you enjoyed your stay. We look forward to welcoming you back soon. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Naples, Florida
Level Contributor
140 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 23, 2014

This is not a good hotel and, in my experience, not up to Sheraton standards. When I opened the sink faucet in my room it spit out a lot of air at high pressure followed by muddy water which eventually cleared after about fifteen to twenty seconds. However, the drain was almost completely clogged, so the dirty water sat there... More 

Helpful?
2 Thank JEddleman
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear JEddleman, I'm very sorry to hear we didn't exceed expectations during your stay here. We strive to provide the best possible guest experience and fell short of this goal. Our engineering staff would have gladly addressed and repaired any plumbing issues had they been made aware. If they couldn't, we would have moved you to a more comfortable room.... More 

Travelers are raving about these Eatontown hotels

Atlanta, Georgia
Level Contributor
448 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed November 12, 2014 via mobile

It's a huge hotel with typical Sheraton service. The building inside and out looks dated. Room is the best part, very comfortable and good size. Excellent beds. Fitness center is just right. Location is good if your plan to go the beach but traffic to Brunswick is pretty bad.

Helpful?
1 Thank CVictorT
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear CVictorT, Thank you for taking the time to leave your feedback. We're glad to hear you enjoyed your stay. If plans bring you back to the area, we hope to welcome you back. Warm Regards, Barb Youchah Corporate Director Internet Marketing Sheraton Eatontown Hotel byouchah@sheratoneatontown.com More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 24, 2014 via mobile

I rented rooms 514 & 516 on October 18 & 19. When I woke up the morning of the 20th I discovered several bites on my arm, neck and back of head. Not knowing what they where I showed it to family members only during breakfast. Further investigation showed the bites to be apparently from bedbugs. I immediately called the... More 

Helpful?
7 Thank Charlie_Safdie
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Charlie_Safdie, We take any complaints of suspicion of bed bugs very seriously and have protocols in place to combat any confirmed cases. Our team deployed a pest control professional to the room in question on two separate occasions and no evidence of bed bugs was found. As a precaution, that room and the ones surrounding it were run through... More 

New York, New York, United States
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 11, 2014

We contracted 2 nights for our wedding guests at the Sheraton Eatontown Hotel. We worked with Salvatore and he was very helpful. PROS: The hotel has a very affordable wedding package. Sal was very helpful and flexible. I had to change my contract about 3 times because of sudden changes in guest count. I did not get docked or charged.... More 

Helpful?
Thank Amy L
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear AmyL, Congratulations on getting married! We are glad to hear you had a good experience at our hotel. Salvatore is a valued member of our sales team. Unfortunately we had to make some quick repairs to the water system, we are very sorry for the inconvenience. Wishing you and your husband a lifetime of happiness together. We hope to... More 

London, United Kingdom
Level Contributor
283 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed September 29, 2014 via mobile

Very early 80's and rather dated. I thought I was in the film 'back to future'. Great location for where I wanted to be but very underwhelmed by the experience. Plus points are free wifi and free parking. Other than that book elsewhere if you can.

Helpful?
2 Thank 1879fulham
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear 1879fulham Thank you for taking the time to provide your feedback. It is the only way for us to learn where we need to improve. Your guest experience and satisfaction are very important to us. I have shared your comments with management so they can address any issues. We hope you will give us another try after the refresh.... More 

New York City, New York
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 27, 2014

Stayed here for a wedding in August 2014. We got a "deal" on the rooms for the wedding, but it was still rather high for the facilities. Customer service was good. The rooms themselves were of nice size, bathrooms a bit outdated. All in all, everything was clean. Location I can't comment on as we were being bussed for the... More 

Helpful?
2 Thank Burnzes24
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear Burnzes24, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have shared your comments with management so... More 

Alexandria, VA
Level Contributor
1,098 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 459 helpful votes
Reviewed September 17, 2014 via mobile

We stayed here 3 nights.The employees are generally helpful aside from one front desk person who was rude upon our arrival. The Concord restaurant looks cheery but has mediocre to lousy food. The service in this restaurant is very good though?. The room was spacious and the bed was comfortable enough.The floors were not vacuumed. The bathroom was good sized.... More 

Helpful?
3 Thank VAChuck
byouchah, Corporate Director Internet Marketing at Sheraton Eatontown Hotel, responded to this review

Dear VAChuck, I'm very sorry to read that your stay did not exceed expectations. We strive to provide exceptional service and a product that is to standards. I have shared your comments with management in housekeeping, front office and food and beverage departments so they can address any issues. We appreciate your business and hope to welcome you back once... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 

Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way East, Eatontown, NJ 07724
Location: United States > New Jersey > Eatontown
Price Range: $96 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Eatontown Hotel staff and other travelers.
3 questions
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New York City, New York
Toms River, New Jersey
2 months ago

See all questions (3)

Questions? Get answers from Sheraton Eatontown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Amazing view”
 of 5 bubbles dawnsZ8216DX, Oct 29, 2016 | Read review
“Upper floor on weekend because of karaoke night”
 of 5 bubbles jerrys451, Oct 24, 2016 | Read review
“Terrible service and food.”
 of 5 bubbles tylerlevy90, Sep 28, 2016 | Read review
“Would not recommend this particular hotel. Not well maintained.”
 of 5 bubbles dfs2902, Sep 22, 2016 | Read review
“Top floor is Clib Level, 5th Floor is for SPG members.”
 of 5 bubbles MikeandYong, Aug 28, 2016 | Read review
5 of 5
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