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Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
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355 Reviews from our TripAdvisor Community

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Showing 349: English reviews
Akron, Ohio
Reviewed June 10, 2015

Sheraton hotels, in general, are about as common as McDonalds, you know what you are going to get when you walk in the place, and deviations from that expectation are usually trivial ... this property was no exception. Appearance wise, the property is a little worn (or thread bare as my grandmother would say), with some wear and tare starting...

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1Thank OscarPhilips
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear OscarPhilips, Thank you for taking the time to leave us your feedback. I'm sorry you were disappointed with your breakfast experience. Our corporate accounts are offered a complimentary continental breakfast. I shared your comments with our food and beverage team so any training and service issues can be addressed. I handle the corporate accounts for the hotel. Next time...

Reviewed June 7, 2015 via mobile

We have a family member in a nearby hospital but live out of town so needed a hotel. To their credit the hotel offers a special rate for those booked through the hospital. Unfortunately, the hotel is a bit tired and our stay was not pleasant, restful nor refreshing. Apparently some rooms have been renovated and others will be so...

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Helpful?
1Thank Robin Z
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Robin Z, Thank you for taking the time to leave us your feedback. We hope that your family member is well along the road to recovery. We are sorry to hear the experience you had did not meet expectations. I have shared your comments with our Housekeeping and Engineering teams so they can address the issues you encountered. The...

Holmdel
Reviewed June 3, 2015

Very clean property, inside and out attended by polite staff. Meeting in auditorium followed by catered dinner in ballroom offered only positive surprises: plenty of room; prompt service; excellent cocktail hour; good food (salmon in particular cooked just right and served hot). Would recommend venue to others.

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Helpful?
Thank Robert S
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear RobertS, Thank you for taking the time to share your comments. We are so glad to hear you enjoyed the event you attended. Our culinary team takes great pride in producing outstanding parties. We hope to welcome you all back again next year. Warm Regards, Barb Youchah Internet Marketing Manager Sheraton Eatontown Hotel byouchah@sheratoneatontown.com

New York City, New York
Reviewed June 2, 2015

I wish there were more SPG hotels along the beach. This is the closest one until you get down to AC. We stayed here as a stopping point on our anti- Valentines Day Weekend. I say that a bit saracastically. We try to avoid extremely busy areas that day so we can stay stress free. This hotel was a great...

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Helpful?
Thank Jlg454nyu
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Jlg454nyu, Thank you for taking the time to tell us about your experience. We are so glad to hear you enjoyed your stay and hope you had a great anti-Valentine's Day weekend. If travels bring you back to the area again, we hope you will be our guest again. Warm Regards, Barb Youchah Internet Marketing Manager Sheraton Eatontown Hotel...

Hoboken, New Jersey
Reviewed June 1, 2015

this hotel needs work. Getting shabby but the customer service is appalling. Was there for wedding. My brother asked me to join him for breakfast on 6th floor. went wth my other brother. An employee asked for our key cards. We gave them. My brother grabbed a bowl of cereal and we sat down. this employee then came back and...

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Helpful?
3Thank megtaylor10
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Megtaylor10, Thank you for leaving your feedback. Your experience is atypical of the level of guest service we strive to provide. I'm not sure of the circumstances of the morning outside of your group and am sorry you were insulted by a member of our team. I will share your review with our food and beverage team so any...

Bridgeton, New Jersey
Reviewed May 19, 2015

Stayed overnight for an all day business function the next day. Room was clean, could use some updating, but nothing too bad. Beds comfortable, hallways quiet. The business rooms were very good. We had a small ballroom in the both the morning and for luncheon, and an ampitheater for the morning work session. Staff was attentive and helpful, room setups...

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Helpful?
Thank Deborah I
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Deborah I, Thank you for taking the time to leave us your feedback. We are very glad to hear you had an enjoyable experience with us. We hope to welcome you back in the future. Warm Regards, Barb Youchah Internet Marketing Manager Sheraton Eatontown Hotel byouchah@sheratoneatontown.com

Chicago, Illinois
Reviewed April 30, 2015

Stayed here again this year fro January to first week of March. As others have said, the rooms need major updating. Apparently it's going to have to wait for new owners. The property is for sale and the current owners are dropping their Sheraton franchise for now. Hopefully it will regain its luster someday.

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2Thank JRMChicago
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear JRMChicago, Thank you for being our guest. The property is currently for sale and we have been granted an extension on the Sheraton flag for the sale to go through. We are anticipating some changes once new ownership is in place. If travels bring you our way again, we hope that you will give us another try. Warm Regards,...

Henrico
Reviewed April 27, 2015 via mobile

Stayed overnight for a funeral. The room was fine. Beds very comfortable, clean decent amenities. A large group of 8 had dinner and service was extremely slow. Not from the kitchen but the waitstaff. We found the service in the morning just as slow if you ordered off the menu.

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Helpful?
Thank Cwansleben
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Cwansleben, We are sorry for your loss. Thank you for taking the time to leave us your feedback. I've shared your comments with our Outlets team so they can correct any training and service issues. Thank you for being our guest and we look forward to welcoming you back soon under happier circumstances in the future. Warm Regards, Barb...

Manchester, New Hampshire
Reviewed April 23, 2015

First off, this is far from my first review but THIS ONE will not be pleasant... I am a frequent traveler, Third world, Europe, North America. I was stupid in booking this hotel to put in plainly and take the blame myself. A 2 + year old eatery at a Sheraton not being on trip advisor (that I can find)...

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3Thank anton_new_england
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear anton_new_england, Thank you for taking the time to leave your feedback. We are sorry to hear that your expectations were not met during your recent stay. I have shared your comments with the food and beverage departments so they may address any outstanding training issues and correct them for future guests. The property is currently for sale and it...

Reviewed April 18, 2015 via mobile

I proudly purchased my first brand new vehicle-2015 Dodge journey, had it for 3 days, and it was keyed overnight while I was at a wedding on their property. This was an ultimate violation of a customer and I was never given any special attention by this hotel, no customer satisfaction offered, I was simply dimissed without consideration. I had...

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Helpful?
6Thank danamarie322
byouchah, Internet Marketing Manager at Sheraton Eatontown Hotel, responded to this review

Dear Danamarie322, We take customer service and guest security very seriously. I spoke with Susan Paley, our Front Office Manager and she was on duty the morning you realized there was damage to the car. She sat with you and ordered you breakfast in the lobby while waiting for the police to arrive. She did her best to assist in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 

Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way East, Eatontown, NJ 07724
Location: United States > New Jersey > Eatontown
Price Range: $91 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Eatontown Hotel staff and other travelers.
3 questions
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New York City, New York
Toms River, New Jersey
3 months ago

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Questions? Get answers from Sheraton Eatontown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“My room was great. The decor looks like it was recently remolded. I enjoyed watching football on a huge flat screen TV in my room.”
 of 5 bubbles eugenearmstrongusn, Dec 13, 2016 | Read review
“Amazing view”
 of 5 bubbles dawnsZ8216DX, Oct 29, 2016 | Read review
“Upper floor on weekend because of karaoke night”
 of 5 bubbles jerrys451, Oct 24, 2016 | Read review
“Terrible service and food.”
 of 5 bubbles tylerlevy90, Sep 28, 2016 | Read review
“Would not recommend this particular hotel. Not well maintained.”
 of 5 bubbles dfs2902, Sep 22, 2016 | Read review
5 of 5
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