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Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
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348 Reviews from our TripAdvisor Community

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Showing 342: English reviews
New York City, New York
Reviewed October 29, 2016

Front check in Essence was the first point of contact, very nice she explained if there was anything else needed to reach out, requested a refrigerator, before the refrigerator came to the room I reached out to the Manager Kat, she moved the room and I was amazed at where I wound up at no charge. She moved the room...

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Helpful?
Thank D S
central jersey
Reviewed October 26, 2016

I have been a starwood member for a long time. I was treated very poorly by the front desk. The treatment and welcome i got there had me and my family leave in tears. I wont be going back to thislocation. and dont recommend it.

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Helpful?
Thank s o
Management response:

Dear S O, our sincere apologies for the level of service you encountered at our front desk. I will certainly share this with our team as we continue to strive to improve our commitment to our guest. I would love to talk further at your convenience regarding your visit. Please contact me when you have some time directly at the...

Pasadena, Maryland, United States
Reviewed October 24, 2016

After reading the reviews, I expected a dump. Upon walking in though, I saw a totally different picture. The iconic stairs in the lobby showed me that this place valued their appearance. The room was clean and in above-average shape. The young lady who checked us in (Saturday the 22nd around 9pm) was very customer-focused. She told us to see...

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Helpful?
Thank Jerry S
Management response:

Dear Jerry, Our sincere gratitude for your wonderful comments. We are delighted you decided to stay with us and had a great experience. It is our pleasure to have you stay with us. We look forward to welcoming you back soon. Best, Arnold

Freeport, New York
Reviewed October 23, 2016

The lobby at the Sheraton was welcoming and lovely. The front desk associates were professional. All looked like a good choice. Our room was fine for a good nights sleep but overall the carpets throughout the hotel need a cleaning and the walls are paper thin

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Helpful?
Thank mag48121
Management response:

Dear Mag48121, Thank you for taking the time to share your comments with us. We are delighted to hear you had a wonderful experience with us. We will be undergoing a complete renovation which will certainly address some for the aforementioned concerns. Please come visit us as my guest once we have completed the renovation. Best, Arnold

Nutley, New Jersey
Reviewed October 17, 2016

Stayed here for a wedding I attended in the area. Rooms were beautiful, staff friendly and accommodating. They have a clubhouse you can upgrade to where there are snacks all day and continental breakfast in the morning. Very nice. Pretty lobby as well.

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Helpful?
Thank travelinggrace816
Management response:

Dear Travelinggrace816, We sincerely appreciate your choice to stay with us and also taking the time to share your thoughts. We are delighted you had a great visit and look forward to welcoming you back in the near future. Best, Arnold

Hampden, Massachusetts
Reviewed October 15, 2016

This hotel doesn't appear to be old. But, it does appear heavily worn. Carpets, bathroom fixtures and furniture are tired. The bed, however, was decent. My biggest issue: the heating system sounded like a tank. It rumbled and groaned. When it stopped each cycle, it wheezed to a halt, ending with a loud "chunk". It took forever to fall asleep....

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Helpful?
Thank Ben G
Management response:

Dear Ben G, We would like to express our sincere gratitude for taking the time to stay with us and sharing your thoughts. Please accept my apologies for the inconveniences you encountered during your stay. We are anticipating a renovation commencing next month which will address the concerns you shared with respects to the HVAC. I would like to welcome...

San Antonio, Texas
Reviewed October 7, 2016 via mobile

Tom assisted in my efficient check in to the room where I was teaching as well as my guestroom. He then drove me to the fabulous seafood restaurant along the beach, shared local stories, and picked me up after my dinner. Five stars all the way around. Great customer service for a Texan visiting the Northeast.

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Thank WorknPlayHardTx
Management response:

Dear WorknPlayHardTx, Our sincere gratitude for taking the time and sharing your thoughts with us. We are delighted you had a wonderful time. We will certainly share your comments with Tom amd look forward to welcoming you back to our new rooms as we commence our renovations in November. Best, Arnold

Norfolk, Virginia
Reviewed October 1, 2016

Driver Tom couldn't be more helpful and accommodating. The entire staff at this hotel is above average. The breakfast room was delightful and the buffet was good. Could have a bit more variety of food for the buffet. Stayed here for a month and the hotel people made me feel like at home.

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Helpful?
Thank woodcaptdlw
Management response:

Dear Woodcaptdlw, We sincerely appreciate your time in providing us with such detailed comments. We will certainly share those with Tom and all the staff at the hotel. We will also consider your thoughts pertaining to variety for our breakfast service. We are grateful you decided to stay with us and look forward to welcoming you back in the near...

Teaneck, New Jersey
Reviewed September 28, 2016

I went there with my fiancé for my sister's wedding. Much of my family are mold inspectors, so they checked the rooms and demanded an exchange because many of the rooms clearly had mold. When I got there, they could not find my reservation even though I made it 6 or so months prior and was on the phone 2...

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Thank tylerlevy90
Management response:

Dear Tylerlevy90, Our sincere gratitude for sharing your thoughts with us. I would like to express my apologies for the inconveniences you encountered during your visit with us. We are about to undergo a complete renovation and would be delighted to welcome you back in near future. We will also address those items you have identified with our culinary team...

Snug Harbor, RI
Reviewed September 24, 2016

My husband and I attended a wedding in the Eatontown area and this hotel was recommended for out of town guests. The location was perfect, just a short drive to the wedding venue and the reception was held at the hotel. The lobby, restaurant, bar and banquet facilities were perfect. They were updated and clean, the staff was very helpful...

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Helpful?
Thank Leslie N
Management response:

Dear Leslie N, We sincerely appreciate your time and comments. We also agree with your thoughts and thus the hotel is commencing a complete renovation within the next 30 days. It will take sometime for the entire project to be completed. We will commence with all the rooms. We look forward to welcoming you back and sharing our new product...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 

Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way E, Eatontown, NJ 07724-3317
Location: United States > New Jersey > Eatontown
Price Range: $95 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Eatontown Hotel staff and other travelers.
3 questions
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New York City, New York
Toms River, New Jersey
2 months ago

See all questions (3)

Questions? Get answers from Sheraton Eatontown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Amazing view”
 of 5 bubbles dawnsZ8216DX, Oct 29, 2016 | Read review
“Upper floor on weekend because of karaoke night”
 of 5 bubbles jerrys451, Oct 24, 2016 | Read review
“Terrible service and food.”
 of 5 bubbles tylerlevy90, Sep 28, 2016 | Read review
“Would not recommend this particular hotel. Not well maintained.”
 of 5 bubbles dfs2902, Sep 22, 2016 | Read review
“Top floor is Clib Level, 5th Floor is for SPG members.”
 of 5 bubbles MikeandYong, Aug 28, 2016 | Read review
5 of 5
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