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Sheraton Eatontown Hotel

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Sheraton Eatontown Hotel
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319 Reviews from our TripAdvisor Community

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Showing 313: English reviews
New York, NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for one night in August 2016 with our 3 young kids. This hotel is in desperate need of a face lift. The pool area is dirty. Filth and disrepair seem to be the theme of this hotel. The carpets in the hall on the the 4th floor are stained everywhere. The furniture in the rooms is falling apart.... More 

Helpful?
Thank Rakots
Nyack, New York
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The lobby of this hotel is beautiful, but the rooms leave something to be desired. The hall carpets were littered with stains that were obviously attempted to be cleaned/bleached. The room was clean enough but with some peeling wallpaper and an outdated AC system. No fridge in room was a bit disappointing, but not terrible as we only stayed one... More 

Helpful?
Thank angie1135
Orangetown, NY, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel was clean and the room nice but, the AC was out for some time apparently and no one mentioned it upon check in? It was 102 degrees that day. When I complained upon check- out they were gracious and comped my 1 night stay for a wedding. Not sure if I hadn't complained I would have been reimbursed.... More 

Helpful?
1 Thank Martin D

Travelers are raving about these Eatontown hotels

Sterling, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stay at SPG properties over 100 nights a year, and by far this has been my worst experience. Even a Aloft or Four Points have much better customer service than here. I called the night before to ask for late check out and was told it could only be confirmed for only one of the two rooms that I... More 

Helpful?
1 Thank Jae Y
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a midweek shore escape from the city. I actually liked this hotel but was happy to hear it is going through a needed renovation by the new owner. Pros: great location close to beach and shopping, friendly and helpful staff, complimentary shuttle service to nearby shopping and attractions, nice lobby and public spaces, good indoor/outdoor pool. Cons:... More 

Helpful?
1 Thank Michelle B
sehgrm1, Guest Relations Manager at Sheraton Eatontown Hotel, responded to this review

Thank you for your review and for choosing to stay with us during your trip to the shore. We appreciate your comments and will share with our team that you enjoyed their friendly service. We are excited to be start a refresh of our guest accommodations in the coming months which will be a welcome change to our guests. We... More 

Brooklyn, New York, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here over the weekend as a reasonably priced accommodation to go to the jersey shore. I have stayed at Sheratons before but I will never stay here again. Cons: - dirty, stained rugs everywhere - wooden ripped off of bathroom door - garbage left outside guest rooms in hallway for days, including randomly a large box fan - bar... More 

Helpful?
1 Thank Hillary R
sehgrm1, Guest Relations Manager at Sheraton Eatontown Hotel, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. As well, we apologize for the issues in your room and will work with our operations team to ensure this does not... More 

Bryan, Texas
Level Contributor
133 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Checked in really late due to a flight. Started down to my room and noticed several stains in the carpet. Opened room and first thing I noticed was a smell. Room was large but ok at first glance. While looking for an outlet I found clothes behind the bed. A toy behind the bed. These were in a place that... More 

Helpful?
1 Thank Yraveler
sehgrm1, Guest Relations Manager at Sheraton Eatontown Hotel, responded to this review

Thank you for your review. I am very sorry your stay was not a good one. We take your comments very seriously as we use them to improve our overall service. As we strive to not only meet but exceed all guests expectations it saddens us when we hear we did not. We take your comments very seriously and they... More 

Pensacola, Florida
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

While I have to agree with some of the other reviewers on the physical condition of the hotel, I will say that the service of the staff, and the amenities available were well above par. Both shuttle drivers, Tom and Dan, went out of their way to offer suggestions for places to eat, sights to see, and things to do.... More 

Helpful?
Thank Simeon_Asher
sehgrm1, Guest Relations Manager at Sheraton Eatontown Hotel, responded to this review

We are so delighted by your kind review. It is rewarding to know that you enjoyed your stay and the service from our staff. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. I am happy to say that we will be updating our guestrooms in the coming months to give our guests the... More 

philadelphia, pa
Level Contributor
49 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This was my first Sheraton stay, and probably my last. I felt like I was in a one-star hotel. Oh wait, I was. The carpets were torn and worn. The soap dish in our room had soapy finger prints. There were smudges and stains on walls and light switches. The beds had ditches (big dips) in them. We didn't even... More 

Helpful?
2 Thank carriej11
sehgrm1, Guest Relations Manager at Sheraton Eatontown Hotel, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. We are always looking for ways to improve our customer experience. As well, we apologize for the issues in your room and will work with our operations team to ensure this does not happen again. Your satisfaction is very important to us and... More 

Bonita Springs, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel, which used to be quite nice, is a complete disaster. From the entrance to the restaurant to the hallways ( where stained carpets will greet you) to the horribly ill-maintained rooms. We were told by staff that the hotel has been for sale for 3 years so no maintenance was done. It has been sold, so in maybe... More 

Helpful?
2 Thank candito2015
sehgrm1, Guest Relations Manager at Sheraton Eatontown Hotel, responded to this review

Thank you for your review. I am very sorry your stay was not a good one. We take your comments very seriously as we use them to improve our overall service. We are very excited about the refresh of our guest rooms which will begin within the coming months. We hope you allow us the opportunity to show you when... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether traveling to New York, Philadelphia, or Atlantic City, Sheraton Eatontown Hotel is centrally located, near major highways and close to the Jersey Shore, Atlantic City and Seaside Heights. ... more   less 

Additional Information about Sheraton Eatontown Hotel

Address: 6 Industrial Way E, Eatontown, NJ 07724-3317
Location: United States > New Jersey > Eatontown
Price Range: $131 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Eatontown Hotel 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Sheraton Eatontown
Eatontown Sheraton
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