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Extended Stay America - Philadelphia - Cherry Hill

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1653 East State Highway 70, Cherry Hill, NJ 08034
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Extended Stay America - Philadelphia - Cherry Hill
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64 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Birmingham, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Where should I start? Made reservations prior to arriving. Check in, it toke me 40 minutes due to clerk telling her life story. Mind you it was 11:45 pm. Finally got my room to my surprise it was a smoker room which was specify in my reservation (Non Smoking Room!). Needless to say they couldn't accommodate my request. I Stayed... More 

Helpful?
Thank mrbigshotzulu
Manager_11525, Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I appreciate you taking the time to write a review of your experience with us. The amount of time it took to check you in is unacceptable. Unfortunately, your reservation only guaranteed a room, not a non-smoking room. I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will endeavor to make sure your experience... More 

Bloomfield, New Jersey
1 review
1 of 5 stars Reviewed June 8, 2016

I stayed here with my husband and teen daughter. We asked for a non smoking room.Never stay here it smells like thousand cigarettes my family could not breathe all night from our non smoking room. The free breakfast is so cheap also.there was only a couple items to choose from on a small table.

Helpful?
Thank motherofqueen
Manager_11525, Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the smell is truly regrettable. We are very sorry for your experience. I will be reviewing your comments with our team to ensure this does not happen in the future. I really appreciate you bringing this to our attention. I hope that... More 

1 review
1 of 5 stars Reviewed May 26, 2016 via mobile

This was the only hotel with a room available for the dates I needed to work, otherwise I would not have chosen it; and I can safely say this was not only my first but my last stay at this chain. Hall smelled like smoke and vomit; room smelled like smoke. Grab'n'Go "breakfast" options were a small apple and/or a... More 

Helpful?
Thank Christina B
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are truly regrettable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that our hotel meets... More 

Cherry Hill, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2016

The desk clerk was mean rude and unfriendly. There was a rodent trap in room, which she said she knew nothing about. Turned on shower and shower head came apart. Rudely moved us to another room and there were loose electrical wires hanging from the ceiling over the bed. Called the fire Marshal and reported this dangerous situation. Talking to... More 

Helpful?
1 Thank joanne w
Salinas, CA
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

This place is a good value but don't expect a high level of furnishings, amenities or services. It is a clean and comfortable place to stay. We stayed two weeks here because it is half the price of the Marriott across the highway. Housekeeping is on the eighth day, and we did not even get that. I had to ask... More 

Helpful?
1 Thank Raroach
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Still, we are happy to hear that you had a positive stay overall and enjoyed... More 

Baltimore, Maryland
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 21, 2015

I booked this hotel for the weekend using Priceline, which means I did not pay the going rate of 130 per night but rather only 60 per night. For 60 a night, it was awesome. The room was clean and spacious and had a full kitchen. The bed was comfy but the pillows were really flat and there were only... More 

Helpful?
Thank tiffannette05
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our hotel and found us to be a great value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
1 of 5 stars Reviewed June 7, 2015

I have never stayed in a hotel that didn't have an ice machine in the hotel or have cups in the room. Dishes for the kitchen are not actually in the room, you have to GO and get them from the front desk. I have never seen it done that way before. The top bed sheet was not clean it... More 

Helpful?
Thank Meka F
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues you encountered during your stay. As part of our Fresh program, we keep our dishes, cups and silverware at the desk to ensure they are fresh and clean for our guests. I am sorry there were stains and hair on your... More 

Bedford, New York
1 review
5 of 5 stars Reviewed April 20, 2015

We were visiting our daughter in Philadelphia and another relative in New Jersey in one weekend and this turned out to be the perfect choice. We were happy to find a recently updated hotel with friendly and helpful staff within an easy commute to our destinations.

Helpful?
Thank MagnaPhi
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the convenience of our location and the friendliness of our staff. I am thrilled we were able to provide you with a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

Berlin, Maryland
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

Stayed overnight while in town for family wedding. Manager let us have early checkin so we could dress. Clean clean clean! Bed very comfy. Nice take and go breakfast. Only downside no coffee pot or blow dryer in room.

Helpful?
Thank Diane W
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the coffee maker and hair dryer. For future visits, please know that these items are available at the front desk upon request. We are sorry for this issue, but are happy to read that we provided you... More 

Gaithersburg, Maryland
2 reviews
3 of 5 stars Reviewed April 5, 2015

This is review is based on my four stays each 4 day long during two months of 2015. *Cleanliness:Needs lots of work. Cigarette butts in stairs were not removed for about more than a month (removed three weeks after I pointed exact location in response to a survey). Hallways had smelled of smoking. *Free Breakfast: Like all ExtendedStays, standard fare... More 

Helpful?
Thank FriendOfWife
Manager_11525, General Manager at Extended Stay America - Philadelphia - Cherry Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not fully stocked and that you experienced cleanliness issues during your stays. We will continue to work on improving our service so each guest has a clean and comfortable stay. Still, we are happy to... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Philadelphia - Cherry Hill

Address: 1653 East State Highway 70, Cherry Hill, NJ 08034
Location: United States > New Jersey > Cherry Hill
Price Range: $86 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Cherry Hill 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Cherry Hill Extended Stay
Extended Stay Cherry Hill
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