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1st Room that I was assigned to had both the dining table and the coffee table were not cleaned at all. They had disgusting stuff on it. There was also dust covered all over the kitchenware. The carpet was so dirty, I did not want...More
1 Thank Rok B
Response from Catlin N, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded January 23, 2017
Dear Rok B,
I apologize for the poor experience that you had at our hotel. Our goal is always to be the cleanest and the friendliest hotel in the area. Unfortunatly we have fallen short of our goal during your recent stay; and for that...More
Have stayed here before, the bi-level suites create a home-like ambiance.
Work load seemed overwhelming for cleaning staff, resulting in lower than expected quality of work.
Front desk staff quite friendly and helpful. Food offering was "underwhelming". Affiliation with splendid next door fitness facility was...More
Thank Ayoade A
Response from cherryhillgm, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded July 20, 2017
Dear Ayoade A,
Thank you for taking the time to leave a review! I apologize for the issues you had with our cleaning team! I am glad you enjoyed the full gym we partner with across the street though!!
I stayed in this hotel for a night only. Room was big enough. The room could have used a bit more cleaning. Found two pieces of chewing gum behind the bed. WiFI didn't work at all (I tried on two devices). Friendly staff.More
1 Thank AndreasZa
Response from Catlin N, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded December 15, 2016
I cannot apologize enough for the issues you experienced during your stay. Cleanliness is of our top priority and this will be addressed. I am also sorry for your wifi issues, and can imagine how frustrating that can be! Sometimes technology has a...More
So I stayed at this hotel on the 28th. That day I got married and wanted to stay at a hotel with my wife since our other plans didn't work out. Made the reservation and when I arrived an hour later all the request I...More
Response from cherryhillgm, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded 3 weeks ago
I am so sorry I missed responding to this review! It seems like you genuinelly had a myriad of issues during your stay last year and I want to make right on that! Please reach out to me personally on your next visit to the...More
We just checked into this hotel. We stay in Marriotts all the time and are Marriott reward members. Upon check in the front desk receptionist who was very nice told me that we can only use 3 devices with their Wi-Fi. We have a reservation...More
Response from Catlin N, General Manager at Residence Inn Cherry Hill PhiladelphiaResponded November 14, 2016
Thank you for your candid review of the Residence Inn Cherry Hill/Philadelphia. I sincerely apologize for the inconvenience with the wifi, as well as for the noise disturbance you encountered. While each room is limited to three devices due to the capacity of...More
$122 - $204 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Residence Inn Cherry Hill Philadelphia Hotel Cherry Hill ,
Response from cherryhillgm | Property representative |
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean... More
Hi, thanks for your question! Yes, we charge a $100.00 non refundable fee. Marriott's policy is we have to have the room shampooed and exterminated each time there is an animal in a room to ensure our rooms are kept clean and flea free for our future guests. Please let me know if you have any additional questions.