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Crowne Plaza Hotel Philadelphia - Cherry Hill

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Crowne Plaza Hotel Philadelphia - Cherry Hill
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481 Reviews from our TripAdvisor Community

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Showing 469: English reviews
Washington DC, District of Columbia
Reviewed 6 days ago NEW

I have had some interesting hotel experiences in Philadelphia so I was pleasantly surprised with the Crown Plaza in Cherry Hill. The location was convenient to downtown, but also quiet. The lobby was beautifully decorated and I was welcomed with a smile, despite my late checkin. The room was spacious and the bed was beyond comfortable. Free parking and free...

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Helpful?
Thank MsGreyEyes
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear MsGreyEyes, We are delighted to hear that you enjoyed your stay with us and our close proximity to Philadelphia. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

New Jersey
Reviewed 2 weeks ago

I stayed at this hotel the Sunday after Thanksgiving for business in the area. The hotel is very large and offers conference rooms and reception facilities. There is an on-site restaurant, bar, grab and go counter, fitness center and outdoor pool. The fitness center was clean and well kept, but rather small for the size of the hotel. I can...

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Helpful?
Thank NJerseyTravelers
Old Bridge, New Jersey
Reviewed December 12, 2016

Crowne Plaza Cherry Hill used to be a very well run hotel. Sadly it is not well maintained and a lot of little things and bad touches are becming evident. -- Room was very cold, set thermostat to 75 degrees, no change at all -- Windows did not seal -- Radio randomly makes a buzzing sound if smartphone near it...

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Helpful?
Thank Mark_Leeper
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Mark_Leeper, We do apologize for any inconveniences you encountered during your stay with us. Your concerns have been brought to the attention of our management team for resolution. We hope that these issues do not deter you from choosing to stay with us again. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Dallas, Texas
Reviewed November 28, 2016

First and foremost always go to this property (at least once a year) hoping for an improvement. This year no exception and same thing different year. The carpet in the hallways is filthy and needs cleaning or new carpet. Upon entering my room had a bit of a damp smell. The carpet was dirty needed vacuuming as did the chair...crumbs...

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Helpful?
Thank Nero1972
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Nero1972, We do apologize for any issues you encountered with the condition of you room during your stay with us. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

St. Louis, Missouri
Reviewed November 25, 2016

The closest hotel to our daughter's home in Haddonfield (the place we normally stay, but she was above capacity with our son's family staying there), we booked a five day stay here over Thanksgiving. It is a pleasant-enough hotel in good repair. Good mattresses. And very quiet. UNLESS YOU STAY HERE ON THE FRIDAY AFTER THANKSGIVING. The hotel ballroom is...

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Helpful?
Thank no_clever_name
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear no_clever_name, We appreciate you posting your comments about your recent stay for our review. Responses such as yours can only assist us with improving the quality of our service. We do apologize for any inconveniences you encountered during your stay with us and during the event that took place. Your concerns have been brought to the attention of the...

Franklin Park, New Jersey
Reviewed November 5, 2016

I have been staying at this hotel during the week on business for the last few weeks and will be staying during weekdays for the next 2 years. The staff at the front desk is very friendly and helpful and kudos to Lauren for always getting me checked in quickly after a 12 hour day. Ember restaurant is a bit...

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Helpful?
Thank jsbinnewjersey
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear jsbinnenewjersey, Thank you for your review and choosing to stay with us for your business needs. Since your are going to be staying with us long term, if your company does not already have a negotiated rate with us, please contact Deana Hentrich in our sales department to discuss your rate. We appreciate you choosing to stay at the...

Parsippany, New Jersey
Reviewed October 29, 2016

I recently stayed at the Crowne Plaza for 2 nights because a conference I was attending took place there. Upon check-in, I was assigned room 1415. I was told the views from my room were impressive. The room itself was acceptable. The problem was the bed bugs. I woke up at 2:30 am with several bites. Fortunately, I was given...

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Helpful?
2Thank valay612
ehabmehany, General Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear valay612: Thank you for your feedback on TripAdvisor website. I wanted to assure you that we care about our customers and their comfort is our priority and we take any indication or suspicion of bed bug very seriously. Therefore, I waited to get back to you after we have the room inspected by a 3rd party company – a...

Lake Worth, Florida
Reviewed October 15, 2016 via mobile

Very pleasant welcome! Hotel lobby is somewhat dated but clean. Room was clean and neat, but again dated and in need of renovation. Due to time of year thermostats were turned to hear, at check in they had a letter stating to call and they'd reverse it upon request. I called desk once I got to my room and it...

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Helpful?
Thank MBavaro
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear MBavaro, We are happy to hear that you enjoyed your stay with us and the friendliness of our staff. We do apologize that you found the rooms to be dated and in need of renovation and have brought this to the attention of the management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia...

Vineland, New Jersey
Reviewed October 12, 2016

I booked the Crowne Plaza based on brand recognition. I was very disappointed to find the property to be well worn and in need of a makeover. The room was clean, but the shower area had some discoloration around the drain. Breakfast was not included as are many hotels now. However there is a restaurant in the massive unattractive lobby....

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Helpful?
Thank Laurie C
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Laurie C, We are sorry to hear that you were disappointed with your recent stay with us. Your concerns have been brought to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Pittsburgh, Pennsylvania
Reviewed October 10, 2016

Convenient location right off 295. We stayed here for a soccer tournament on a Fri/Sat night and the hotel was completely full...soccer players plus several weddings and large tour groups. Even so, the staff were very efficient and accommodating, particularly the front desk and concierge areas. Noise was to be expected but was not that bad...we were able to drown...

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Helpful?
Thank Zachnrowe
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Zachnrowe, We are happy to hear that you enjoyed your experience at our hotel other than the dining experience. We have brought your concerns about the restaurant and room service to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Hotel Philadelphia/Cherry Hill, the largest hotel in South Jersey, outside Atlantic City. We are located just minutes from Center City Philadelphia, Pennsylvania Convention Center, Philadelphia Sports Complex and Garden State Market Place Shopping. At the Crowne Plaza Hotel Philadelphia/Cherry Hill, experience 408 well appointed guest rooms and suites that feature the Crowne Plaza Sleep Advantage along with complimentary high-speed Internet access! Enjoy breathtaking views overlooking the Philadelphia Skyline and beautiful Cooper River Park. We are 5 miles from downtown Philadelphia and less than 20 minutes from Philadelphia International Airport. The lively Camden Waterfront is close by and Atlantic City beaches and casinos are just an hour away. If you're planning an event, choose the Crowne Plaza Hotel Philadelphia/Cherry Hill. With over 43,000 sq. ft. of newly renovated meeting space, including two grand ballrooms and numerous breakouts, we can provide some of the most flexible space in the Philadelphia area. Our Crowne Meetings Director, along with our business center and in house AV services will certainly make for a productive meeting. Our Riverside Pavilion is the premier location for Philadelphia/South Jersey weddings, Indian weddings, bar mitzvahs and bat mitzvahs, or any other special occasion. ... more   less 

Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

Address: 2349 W Marlton Pike, Cherry Hill, NJ 08002-3315 (Formerly Hilton)
Location: United States > New Jersey > Cherry Hill
Price Range: $113 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - Cherry Hill 3.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Crowne Plaza Cherry Hill
Crowne Plaza Hotel Philadelphia
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel Philadelphia - Cherry Hill staff and other travelers.
7 questions
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Poughquag, New York
1 month ago
London, United Kingdom
Thorofare, New Jersey
5 months ago

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Questions? Get answers from Crowne Plaza Hotel Philadelphia - Cherry Hill staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“14th floor lake view is amazing!”
  • 14th floor lake view
 of 5 bubbles MsGreyEyes, 6 days ago | Read review
“See above; ordinarily, one should request a room with a river view.”
 of 5 bubbles no_clever_name, Nov 25, 2016 | Read review
“Ask for view of Philadelphia skyline”
 of 5 bubbles LaurieC577, Oct 12, 2016 | Read review
“10th floor room noise was minimal even with a fully booked hotel”
 of 5 bubbles Zachnrowe, Oct 10, 2016 | Read review
“Coffee machines in room, but if you want a fridge or microwave, you have to ask for them!”
 of 5 bubbles volleygirl44, Sep 26, 2016 | Read review
5 of 5
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