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Crowne Plaza Hotel Philadelphia - Cherry Hill

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Crowne Plaza Hotel Philadelphia - Cherry Hill
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453 Reviews from our TripAdvisor Community

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Showing 443: English reviews
New York City, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW

Good hotel in the upper class level. Clean inside. What stands out is the service at the front desk. The clerk had a lot of patience to help me to find another place when they were booked out. Finally they could book me in because of a cancellation. Only visible drawback: Breakfast is not include and when booked separately, very... More 

Helpful?
Thank AndreasZa
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear AndreasZa, We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Shippensburg, Pennsylvania
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Large spacious king size bed room was clean. There are some places where the hotel is showing the age (bathroom ceiling, carpet in places). Friendly staff and helpful. As others have mentioned, the shower isn't easy to operate (pulling out the knob is difficult).

Helpful?
Thank shawneemtsu
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear shawneemtsu, We do apologize for any inconveniences you encountered while staying with us. We hope to see you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Southport, ct
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I'm a platinum member and got a nice room on the 12th floor with a nice view of the river and Philadelphia. We also got breakfast vouchers for 2 people. This hotel has a large parking lot and a nice outdoor swimming pool. We arrived on Friday and stayed for 2 nights. We ran into rowdy people most of the... More 

Helpful?
Thank Cookieluong
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Cookieluong, We do apologize for any inconveniences you encountered with other guests during your stay. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Mullica Hill, New Jersey
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This place isn't too good, but it's not too bad either. It looks kind of dirty outside, but inside it's pretty cool and there is lots of space for different stuff. The rooms are pretty good (just like regular hotel rooms) and yeah so if you're staying here for 1 or 2 nights, you should stay here.

Helpful?
Thank Bearsy123
Long Island, New York
Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

I travel to Cherry Hill several times a year but had not stayed at this hotel before and was actually excited to do so because I am quite familiar with the Crowne Plaza brand. When my cousin and I arrived we were impressed by the grand lobby and the friendly staff. That quickly changed to disappointment and then anger when... More 

Helpful?
Thank TravelKerri
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear TravelKerri, We do apologize for any inconveniences you encountered while staying with us. We have brought your concerns to the attention of the appropriate staff members for resolution. Please feel free to contact us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Travelers are raving about these Cherry Hill hotels

Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The grand appearance of the spacious lobby quickly faded as we entered our room. The floor had some peanuts between the 2 double beds. The bathroom ceiling had signs of water damage that was sloppily repaired. Paint was chipping above the shower and the caulking in the corner of the bathtub and wall looked molded. The bottom of the bathroom... More 

Helpful?
Thank Nycpa2001
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Nycpa2001, We do apologize for any inconveniences you encountered with maintenance and cleanliness during your stay. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

New Jersey
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is in such a nice location it is a shame that it is not maintained. We had a view of a the river that was beautiful and we could see the city as well. Our room was very large with a pull out couch and a king bed. It was clean but dated. In addition the The shower... More 

Helpful?
Thank zebaet
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear zebaet, We appreciate your feedback. Your comments and concerns have been brought to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Cranford, New Jersey
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had a very good experience here, the hotel is beautiful and clean; the room as well. Only stayed over to sleep and continue our trip. The only complaint was that there was a complimentary breakfast included (actually, I think we paid extra for it) and it was supposed to go until 11 am. We went to breakfast at about... More 

Helpful?
Thank Olga A
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Olga, We do apologize for your experience in the restaurant during your stay with us. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Used points to book due to our airline's hot mess of a situation. Arrived very late and weary after renting a car from LGA and driving to Philly so we could make a connection back home the next day. Empathy is something that brands are struggling to hire for or train. In fact, you can't really train how to empathize... More 

Helpful?
Thank Michael Q
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Michael Q, We are delighted to hear that you found our hotel staff to be pleasant during your stressful time of travel. We hope to see you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

NY
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We are in the Area for sports tournaments almost every weekend. For some reason I forgot to book a hotel this particular weekend and quickly had problems. Since it was the weekend of the DNC most hotels were price gauging (one wanting $320/night for a room our friends booked for $130 months earlier!). The Crowne Plaza was the only decent... More 

Helpful?
Thank MissyKris
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear MissyKris, We are delighted to hear that you found our hotel an affordable option for the sports tournament. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Hotel Philadelphia/Cherry Hill, the largest hotel in South Jersey, outside Atlantic City. We are located just minutes from Center City Philadelphia, Pennsylvania Convention Center, Philadelphia Sports Complex and Garden State Market Place Shopping. At the Crowne Plaza Hotel Philadelphia/Cherry Hill, experience 408 well appointed guest rooms and suites that feature the Crowne Plaza Sleep Advantage along with complimentary high-speed Internet access! Enjoy breathtaking views overlooking the Philadelphia Skyline and beautiful Cooper River Park. We are 5 miles from downtown Philadelphia and less than 20 minutes from Philadelphia International Airport. The lively Camden Waterfront is close by and Atlantic City beaches and casinos are just an hour away. If you're planning an event, choose the Crowne Plaza Hotel Philadelphia/Cherry Hill. With over 43,000 sq. ft. of newly renovated meeting space, including two grand ballrooms and numerous breakouts, we can provide some of the most flexible space in the Philadelphia area. Our Crowne Meetings Director, along with our business center and in house AV services will certainly make for a productive meeting. Our Riverside Pavilion is the premier location for Philadelphia/South Jersey weddings, Indian weddings, bar mitzvahs and bat mitzvahs, or any other special occasion. ... more   less 

Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

Address: 2349 Marlton Pike W, Cherry Hill, NJ 08002-3315 (Formerly Hilton)
Location: United States > New Jersey > Cherry Hill
Price Range: $143 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - Cherry Hill 3.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Crowne Plaza Cherry Hill
Crowne Plaza Hotel Philadelphia
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