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Hotel Indigo Basking Ridge

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Hotel Indigo Basking Ridge
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228 Reviews from our TripAdvisor Community

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Showing 223: English reviews
La Grange, Illinois
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed here several times over the last year, but only when every other hotel in a 10 mile radius is sold out. It seems to have undergone a recent renovation, but everything is very cheap. It makes me concerned about corners the owners also cut with cleanliness. On the positive side, the service is usually attentive and it... More 

Helpful?
Thank Bruin94
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 20, 2016 via mobile

Average hotel. Big rooms but can be quite cold during winter due to the floor. Low to average food, but ok assortment of beer. Very friendly staff. Small business area with 3 computers. Internet ok and is free. You need car to come around. Ok parking.

Helpful?
Thank JASKT
IHGService, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review

Dear JASKT, Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our staff friendly and apologize for any shortfalls you have encountered. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time... More 

Lakeland, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 16, 2016

I arrived late in the evening and no one was at the front desk. After waiting 5-10 minutes, someone finally showed up with an excuse he was with another guest. The check-in process was smooth, but he was not interested in even attempting to help locate my IHG rewards number or add it to my account telling me I would... More 

Helpful?
Thank Matthew F
IHGService, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review

Dear Matthew F, Thank you for your candid review and for being an IHG Rewards Club member. We always aim to provide an enjoyable stay to our guests and it is disheartening to know that we did not live up to your expectations of the IHG brand when it comes to customer service delivered and with the condition of the... More 

Travelers are raving about these Basking Ridge hotels

Los Angeles, California, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 27, 2016

Several members of my family came to Basking Ridge for a memorial service. They gave us a nice block rate. The rooms were comfortable and quiet. The bar stayed open late for us. The staff was friendly and accommodating. Entirely a good place to stay. I see some negative reviews but this isn't one of them.

Helpful?
Thank chubbco
Boston
Level Contributor
4 reviews
3 of 5 stars Reviewed May 18, 2016

Room assigned was first floor, handicap accessible, even though I booked weeks in advance. The shower was terrible was awkward to utilize, the hot water ran for almost 1o minutes after you turned it on and off. Impossible to stop water from coming out of shower without using every towel in room. The room was also providing the faint odor... More 

Helpful?
Thank twdonovan
IHGService, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review

Dear twdonovan, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be wonderful. However, we would like to apologize for not meeting your expectations regarding the room your were given. We also regret the issues you had with our bathroom condition. Your feedback... More 

Paoli, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 11, 2016

The good: Bar staff was fantastic! The bad: booked this for our wedding guests. New sales person NEVER returned any of our calls. No one was every at their desk when we called. I started to explain what I was asking for, the person cut me off and magically the person I was asking for was available. Breakfast was included... More 

Helpful?
1 Thank erichsother
IHGService, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review

Dear erichsother, Thank you for taking the time to write a review of our hotel. We do strive for improvement in everything we do and it is regrettable that we did not meet your expectations. I sincerely apologize for any inconvenience you may have experienced with the level of service you have received. Please be assured that these concerns you... More 

Bogota, Colombia
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 stars Reviewed May 5, 2016

Staff has a horrid attitude problem, rooms fall short on basic hotel amenities (shower caps, safe box, bottled water, mini bar). My initial room had ants, so they upgraded me. However, in the upgraded room, the shower was old-dated (yellow curtain) and no space to put the toiletries on. Not recommended on any level whatsoever.

Helpful?
1 Thank NofSE
IHGService, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review

Dear NofSE , Thank you for reaching out to us by posting your feedback regarding your stay at our hotel. I am concerned to know that we were not able to meet your expectations. As an IHG hotel brand it is our top most priority to make sure all our guests have the best customer satisfaction while staying in our... More 

Lakewood,Pa
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 23, 2016

I stay at the Indigo about twice a month. It is clean and the staff treat you like family. The food is good. Tom the server is the best waiter I have seen. Front desk at night is run by Saiqua who is so pleasant and greets you with a big smile. The great thing in two years of coming... More 

Helpful?
Thank Pamelat
1 review
1 of 5 stars Reviewed April 16, 2016 via mobile

Worst hotel ever stayed at. Had a special rate during a dance competition at a local high school. Hotel is in the middle of nowhere. Front desk staff not helpful. Did not recommend any restaurant except the expensive restaurant in the hotel. $16.00 for continental Breakfast, are you kidding? No mini fridge no microwave, small TV. 2 Elevators, both malfunctioned... More 

Helpful?
Thank Kim K
IHGService, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review

Dear Kim K, Thank you very much for your recent stay at our hotel and for writing us a review. I am glad to read that you have regarded the size of our rooms and linoleum floors to be good. On the other hand, we are very sorry to see you did not enjoy your overall experience with us especially... More 

Bangalore
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 16, 2016 via mobile

Hotel rooms are really posh and nice. Location is slightly secluded and hence getting a cab is difficult but I was unhappy with the service. The check in process was horrible and I was given advice as if I was visiting a hotel for the first time and it took forever. Even the bar service was so bad that the... More 

Helpful?
Thank Nitesh_Aggarwal
IHGService, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review

Dear Nitesh_Aggarwal, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our rooms to be nice. However, we would like to apologize for the less than satisfactory level of service you received from our staff. Your feedback is troubling and will surely be looked into. Rest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Everyone has a neighborhood story and we want you to live through and be part of ours. Guests at our smoke-free boutique hotel will experience a local flavor, in an affordable luxury, yet casual and sophisticated setting. At the Hotel Indigo Basking Ridge we provide the very best in modern boutique accommodations, hotel services and inspiring hospitality. Our unique hotel is an oasis for travelers who yearn for an escape from the common hotel, but still desire inspiring service. Within 10 miles of our upscale Basking Ridge accommodations, you will find many shopping destinations, like the Mall at Short Hills, Bridgewater Commons and New York City's Madison Avenue, which is just 30 miles from our boutique hotel in Basking Ridge. Additional area attractions include the USGA Museum, historic Morristown and the exquisite Duke Estate. A business trip is a time of serenity and renewal at our luxurious hotel in Basking Ridge. Take advantage of convenient access to Verizon Wireless, Avaya and Barnes and Noble headquarters, as well as a free local shuttle -5 mile radius of the hotel and must be booked 7-10 day in advance due to high demand, service and complimentary high-speed, wireless Internet access. With a contemporary atmosphere and first-rate services, the Basking Ridge Hotel Indigo focuses on delivering peace and inspiration to all guests. While lodging at our boutique hotel in Basking Ridge,NJ,you can enjoy a local brewed coffee and gourmet meals at Old Oak Bar & Bistro or exercise at our state-of-the-art fitness center.Choose the Basking Ridge Hotel Indigo,and you will experience the very best in modern boutique accommodations. ... more   less 

Additional Information about Hotel Indigo Basking Ridge

Address: 80 Allen Road, Basking Ridge, NJ 07920
Location: United States > New Jersey > Basking Ridge
Price Range: $118 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Indigo Basking Ridge 3*
Number of rooms: 112
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Also Known As:
Basking Ridge Hotel Indigo
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