Upon arrival, our room was unmade and I had to tell the highly self absorbed and arrogant 20 something female manager 3X before she checked on another available room. I literally had to describe the unmade bed, rubbish and towels on the floor before she took steps to find us another room. She then told housekeeping over the phone and in front of me that "they feel the room is not clean". Really, "...feel the room is not clean"! She then perhaps wisely, asked housekeeping to first check to see if the next available room had been turned over. New room key given with absolutely no compassion or attempted apology, veiled or not while, we are now also moving the luggage cart through the elevator to another floor. I felt compelled to confront her later regarding her general dismissiveness and condescending attitude and the absence of an apology and she claimed there was no need to apologize. She probably believed that because she is not a part of housekeeping. I asked her name and she claimed it to be "Ashley" and stated I did not need to know her last name. I have since learned that the property does not have a manager by the name of "Ashley"! That staff should not be in the hospitality industry in any capacity whatsoever and they should remove the Marriott name from the property as its a franchise hotel owned by Valor Hospitality. By the way, the nearby Somerset Hills Hotel is also owned by Valor Hospitality and with that, we will not be staying there either when going back to the area.…
Where do I start. Driving up you realize you’ve made a terribly mistake and been taken advantage of. I’ve stayed at Deltas in Canada for years. They are supposed to be full-service hotels. Now Marriott has someone messed this up after they acquired them, but never this bad. Theoretically they should still sit above Courtyards. This hotel deserves to be in the Fairfield category. It’s completely clear this building is old, cheaply renovated, and a zero thrills hotel. So, let’s get started. Two nights I booked here. They have zero food offerings except for a snack counter with Doritos and a few sodas, and 2 types of ice creams. Literally nothing resembling a restaurant. Funny thing is you get to see a picture in the elevators of the restaurant. Looks great, until you realize it’s a picture of the Somerset Inn restaurant down the street, which happens to be the non-Marriott property this franchisee also owns. It’s an awesome bait and switch. They had a bar. (And I mean that only in the sense that it was a physical structure of a bar counter) The bar was also the check-in counter. It has a few bottled beers, and 2 half sized bottles of wine and some cans of hard seltzer you can guy from the front desk, bar, snack counter employee. You get a better selection off drinks from the cart on an airplane. After getting your ‘bar drink’ you can sit in the sparse lobby drinking it out a plastic cup and admire the squished roach next to the desk style seats. That was … Gross. The elevators and public areas in the halls are old. Admittedly they seem to be trying on the first floor to remodel a little, but you see the vision, and it screams Fairfield. They’ve tried to lather on the paint, but it’s done poorly, and completely evident. The rooms, I’ll give them props that on the surface looked clean. The beds are comfortable, and the linens were new and clean. TV worked. That’s where it stopped. The showers had mold in all the corners and the tub was caulked, and caulked, and caulked. (10% of all revenue in this hotel seems to involve investments in caulk). No fan in the bathroom which introduced an interesting problem. The windows had most of their paint chipping around the frames from the humidity. Now they tried again with caulk, but that clearly didn’t solve the problem. They offered the typical Marriott Coffee in the rooms, problem was the room was void completely of the actual coffee maker, so I’m not entirely sure the plan there. I suppose you could eat the coffee given the lack of restaurant. Zero maid service for the two nights, which during the high days of Covid I could accept, but most Marriott properties have returned to offering this. They clearly have spared all expense in this category. I got two towels to start with, and an empty tissue box to work with in the bathroom. So, to sum up. This hotel is a bait and switch. It’s NOT what is both advertised, nor even close to a full-service hotel (unless you consider a bag of Doritos a breakfast). Stay elsewhere. Just about anywhere. If you’re a Marriott person such as I, stay at the Courtyard down the street, or deal with a drive to somewhere like Bridgewater that has a real Marriott and a new AC Hotel. This is a poorly franchised hotel that should never have been a Delta and reflects poorly on the Marriott Brand. Never again. I will give them this. The FEW staff members that existed were nice……
+ Nice modern hotel + Very good spacious room with good comfortable beds and pillows and working thermostat (control heat and AC) + Clean newly renovated bathroom with easy to use shower + Good service (got upgraded to 2 King beds and can request for more towels) + Adequate parking - No food (breakfast; due to COVID) - Housekeeping cleaning needs to be advised 24hours before
The hotel was flooded from Ida and is a mess. Lobby area is basically a construction site as they attempt to dry it out. Made us wonder about mold spores circulating through the HVAC system. We chose this hotel because it has a Tesla Supercharger. It didn't work. Front desk didn't know how to "turn it on." What?? No on-site restaurant, because Covid. Rooms have a deep-down dirty feel to them. Ceiling in our room had massive cracks in it. Ice machine on our floor had been removed. A/C suddenly started spewing hot air at 11pm. Front desk said they'd "try to send someone to look" but it would "be a while." Marriott needs to inspect the properties operating under its banner and make sure they are up to par. This one is awful.
For $200 a night, this place is a rip off. This is a “Marriott” hotel, but more like a Motel 6. The walls are paper thin, you can hear EVERYTHING next door. I’m sure this place is not at capacity - spread the rooms out a bit. There’s a coffee machine in the room, but no coffee cups. I called the “at the service” button and asked the front desk employee to bring me coffee cups (which are always found in hotel rooms). He then proceeded to tell me that I could come downstairs for them, but he couldn’t bring them up to me. I’ve traveled a lot in my life and I’ve never heard of such a thing. I understand places are short staffed, but it’s an easy resolution - leave coffee cups in the room! There are also two HUGE cracks in the ceiling and the room is outdated. Very disappointing for a “Marriott”…
I gave two stars. One for the room decoration another one for cleanliness. Beyond that, there was nothing in the room - nothing. We had one washcloth. No coffee maker, no cups, no microwave, no fridge. In this day and age, one would expect the basics. This room had nothing. Oh, no hairdryer. No breakfast offered. Nothing. For $180.00 you’d expect some amenities. We do not recommend this location. Very disappointed.
I was very pleased with my accommodations at this hotel! It’s a little bit off the beaten path so street noise was not an issue. Plentiful parking. Friendly front desk staff. My room was modern, clean and comfortable and I slept great. My only suggestion is to add a few healthy options for breakfast. I only saw highly processed, pre-packaged muffins, cakes and pastries for sale. I would definitely stay again.
we stayed 10 nights while our house was being refurbished. Great value (especially during COVID). Front desk staff were friendly and attentive as they got to know me. Generally clean and well maintained. For multiple night stays daily housekeeping not provided but fresh towels and supplies readily available. Restaurant closed during COVID but lots of choices within 1.5 miles of the hotel.
Excellent stay. The overall hotel and rooms were nice and clean. Front desk staff(Cynthia & Jennifer) is friendly and helpful! Centrally located in NJ with easy highway access to mall, stores, and other areas of attraction.
Despite changes because of COVID we had really excellent service. We asked for 2 extra pillows and 2 extra bath towels and received them quickly. They filled some ziplock bags with ice for us for our cooler. Gave us some cups with tea bags for tea. Room was really clean and well kept. Friendly service. Best out of the 3 hotels we’ve stayed at on this road trip so far. Highly recommended.