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About
#2 of 3 hotels in Basking Ridge
Location
4.4
Cleanliness
4.3
Service
4.4
Value
4.1
GreenLeaders Bronze level
At Delta Hotels by Marriott Baltimore Inner Harbor, we create a seamless full-service hotel experience that has been thoughtfully designed with the frequent traveler in mind. Welcome to Simple, Made Perfect- Delta Hotels by Marriott.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Shuttle bus service
Business Center with Internet Access
Conference facilities
Electric vehicle charging station
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Location
Contact
80 Allen Road, Basking Ridge, NJ 07920
Getting there
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157Reviews0Q+A16Room tips
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Had a very good experience here this past week on a business trip. The rooms are just as nice as the pictures and the staff is very attentive. Breakfast is now available in the restaurant and the fitness center is good. All in all, this hotel is a winner and I think some of the prior reviews are a bit outdated. 3 West around the corner was a great dinner spot.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Marriott Bonvoy Titanium members beware: this hotel currently has no restaurant or lounge (the restaurant is under renovation), and the front desk does not honor the $100 compensation requirement. Non-Titanium members should also be aware there is currently no hot food service available; the only (cold) breakfast options were for purchase at a makeshift cupboard-like arrangement in the lobby (things like cold cereal, granola bars etc). We were told the restaurant would not reopen until about January 2023. My husband and I stayed at this hotel in early September and were dismayed to discover that their restaurant was not open and they have no concierge lounge available (at least on the weekends--not sure about other days). Titanium members are supposed to receive $100 in compensation for such situations; I confirmed this after arrival by calling the Titanium customer service phone line. When I pointed the issue out to Marcela Deaza, the hotel manager, she promised to look into it and send me an e-gift card or credit my account. Fast forward a month later: I've received no compensation, and my recent email message to Ms. Deaza went unanswered. This is a sign of very poor management, and it's very disappointing because otherwise the hotel is quite lovely, albeit in an area that's a bit out of the way from our usual travels. I sought the place out based on its good reviews, but am frustrated that I can't even get a response from the manager.…
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for a room facing away from parking lot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Nice room. Front Desk Staff were just ok.. In need of someone Lively! Laundry Room: Washer smelled of mold. Outdated hotel, in need of new carpets or wood floors. Elevators were questionable. No restaurant. They receive their food from the chef at the Somerset Hills Hotel. Frozen dinners. Snack bar was ok.
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Date of stay: September 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: Stay at the Somerset Hills Hotel..better option.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Upon arrival, our room was unmade and I had to tell the highly self absorbed and arrogant 20 something female manager 3X before she checked on another available room. I literally had to describe the unmade bed, rubbish and towels on the floor before she took steps to find us another room. She then told housekeeping over the phone and in front of me that "they feel the room is not clean". Really, "...feel the room is not clean"! She then perhaps wisely, asked housekeeping to first check to see if the next available room had been turned over. New room key given with absolutely no compassion or attempted apology, veiled or not while, we are now also moving the luggage cart through the elevator to another floor. I felt compelled to confront her later regarding her general dismissiveness and condescending attitude and the absence of an apology and she claimed there was no need to apologize. She probably believed that because she is not a part of housekeeping. I asked her name and she claimed it to be "Ashley" and stated I did not need to know her last name. I have since learned that the property does not have a manager by the name of "Ashley"! That staff should not be in the hospitality industry in any capacity whatsoever and they should remove the Marriott name from the property as its a franchise hotel owned by Valor Hospitality. By the way, the nearby Somerset Hills Hotel is also owned by Valor Hospitality and with that, we will not be staying there either when going back to the area.…
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Other at Delta Hotels Basking Ridge
Responded Mar 11, 2022
Greetings, we are sorry to hear about your negative experience while staying with us. Could you please reach out to me directly at mdeaza@valorhospitality.com so I can gather more information to investigate the issue? We take these issues very seriously and look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where do I start. Driving up you realize you’ve made a terribly mistake and been taken advantage of. I’ve stayed at Deltas in Canada for years. They are supposed to be full-service hotels. Now Marriott has someone messed this up after they acquired them, but never this bad. Theoretically they should still sit above Courtyards. This hotel deserves to be in the Fairfield category. It’s completely clear this building is old, cheaply renovated, and a zero thrills hotel. So, let’s get started. Two nights I booked here. They have zero food offerings except for a snack counter with Doritos and a few sodas, and 2 types of ice creams. Literally nothing resembling a restaurant. Funny thing is you get to see a picture in the elevators of the restaurant. Looks great, until you realize it’s a picture of the Somerset Inn restaurant down the street, which happens to be the non-Marriott property this franchisee also owns. It’s an awesome bait and switch. They had a bar. (And I mean that only in the sense that it was a physical structure of a bar counter) The bar was also the check-in counter. It has a few bottled beers, and 2 half sized bottles of wine and some cans of hard seltzer you can guy from the front desk, bar, snack counter employee. You get a better selection off drinks from the cart on an airplane. After getting your ‘bar drink’ you can sit in the sparse lobby drinking it out a plastic cup and admire the squished roach next to the desk style seats. That was … Gross. The elevators and public areas in the halls are old. Admittedly they seem to be trying on the first floor to remodel a little, but you see the vision, and it screams Fairfield. They’ve tried to lather on the paint, but it’s done poorly, and completely evident. The rooms, I’ll give them props that on the surface looked clean. The beds are comfortable, and the linens were new and clean. TV worked. That’s where it stopped. The showers had mold in all the corners and the tub was caulked, and caulked, and caulked. (10% of all revenue in this hotel seems to involve investments in caulk). No fan in the bathroom which introduced an interesting problem. The windows had most of their paint chipping around the frames from the humidity. Now they tried again with caulk, but that clearly didn’t solve the problem. They offered the typical Marriott Coffee in the rooms, problem was the room was void completely of the actual coffee maker, so I’m not entirely sure the plan there. I suppose you could eat the coffee given the lack of restaurant. Zero maid service for the two nights, which during the high days of Covid I could accept, but most Marriott properties have returned to offering this. They clearly have spared all expense in this category. I got two towels to start with, and an empty tissue box to work with in the bathroom. So, to sum up. This hotel is a bait and switch. It’s NOT what is both advertised, nor even close to a full-service hotel (unless you consider a bag of Doritos a breakfast). Stay elsewhere. Just about anywhere. If you’re a Marriott person such as I, stay at the Courtyard down the street, or deal with a drive to somewhere like Bridgewater that has a real Marriott and a new AC Hotel. This is a poorly franchised hotel that should never have been a Delta and reflects poorly on the Marriott Brand. Never again. I will give them this. The FEW staff members that existed were nice……
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Date of stay: November 2021
Value
Cleanliness
Service
Room Tip: Go to the Courtyard down the street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Other at Delta Hotels Basking Ridge
Responded Dec 1, 2021
Greetings and thank you for your feedback. I am extremely let down by the review provided because our goal is to obviously deliver a worth while experience. This response is not meant to make excuses, instead the property will utilize your comments as an opportunity to improve. Thank you for being so candid and being respectful to our situation. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+ Nice modern hotel + Very good spacious room with good comfortable beds and pillows and working thermostat (control heat and AC) + Clean newly renovated bathroom with easy to use shower + Good service (got upgraded to 2 King beds and can request for more towels) + Adequate parking - No food (breakfast; due to COVID) - Housekeeping cleaning needs to be advised 24hours before
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Other at Delta Hotels Basking Ridge
Responded Dec 1, 2021
Greetings James, thank you for the review! I am happy that you found our hotel clean and well maintained. In addition, it's great to see that the staff delivered great service by providing an upgrade. We hope to see you again soon, Herbie Duarte Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was flooded from Ida and is a mess. Lobby area is basically a construction site as they attempt to dry it out. Made us wonder about mold spores circulating through the HVAC system. We chose this hotel because it has a Tesla Supercharger. It didn't work. Front desk didn't know how to "turn it on." What?? No on-site restaurant, because Covid. Rooms have a deep-down dirty feel to them. Ceiling in our room had massive cracks in it. Ice machine on our floor had been removed. A/C suddenly started spewing hot air at 11pm. Front desk said they'd "try to send someone to look" but it would "be a while." Marriott needs to inspect the properties operating under its banner and make sure they are up to par. This one is awful.
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Date of stay: September 2021Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Avoid and use the Courtyard down the street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Other at Delta Hotels Basking Ridge
Responded Nov 22, 2021
Thank you for your review. We apologize for the issues experienced during your stay. We want every guest to have a great experience at our hotel, and it appears that we fell short of that. The hotel was impacted by Hurricane Ida and we have been working hard to address the areas of impact. Thank you for your feedback as it helps us improve our service delivery.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For $200 a night, this place is a rip off. This is a “Marriott” hotel, but more like a Motel 6. The walls are paper thin, you can hear EVERYTHING next door. I’m sure this place is not at capacity - spread the rooms out a bit. There’s a coffee machine in the room, but no coffee cups. I called the “at the service” button and asked the front desk employee to bring me coffee cups (which are always found in hotel rooms). He then proceeded to tell me that I could come downstairs for them, but he couldn’t bring them up to me. I’ve traveled a lot in my life and I’ve never heard of such a thing. I understand places are short staffed, but it’s an easy resolution - leave coffee cups in the room! There are also two HUGE cracks in the ceiling and the room is outdated. Very disappointing for a “Marriott”…
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Bring your own coffee cups
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, Other at Delta Hotels Basking Ridge
Responded Nov 22, 2021
Greetings and thank you for your review. We are sorry about the noise issues you experienced. This is not something we normally encounter so we will definitely review room locations and potential causes and resolutions. We have recently made the adjustment to having cups in the rooms, and we have also completed a hotel guest room preventative maintenance program to address items like you mentioned. Thank you again for your candid feedback as it helps us improve our service delivery.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I gave two stars. One for the room decoration another one for cleanliness. Beyond that, there was nothing in the room - nothing. We had one washcloth. No coffee maker, no cups, no microwave, no fridge. In this day and age, one would expect the basics. This room had nothing. Oh, no hairdryer. No breakfast offered. Nothing. For $180.00 you’d expect some amenities. We do not recommend this location. Very disappointed.
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Date of stay: August 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Other at Delta Hotels Basking Ridge
Responded Nov 22, 2021
Greetings and thank you for your feedback. Due to covid we did remove many of the amenities in the room but we have started to bring our rooms back to normal levels. We appreciate your feedback as it is helping us improve. Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was very pleased with my accommodations at this hotel! It’s a little bit off the beaten path so street noise was not an issue. Plentiful parking. Friendly front desk staff. My room was modern, clean and comfortable and I slept great. My only suggestion is to add a few healthy options for breakfast. I only saw highly processed, pre-packaged muffins, cakes and pastries for sale. I would definitely stay again.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, Other at Delta Hotels Basking Ridge
Responded Nov 22, 2021
Thank you for your review of our hotel. We are happy that you enjoyed your stay and look forward to welcoming you back during your next visit to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$137 - $217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
basking ridge hotel indigo
LOCATION
United StatesNew JerseyBasking Ridge
NUMBER OF ROOMS
116
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Frequently Asked Questions about Delta Hotels Basking Ridge
What are some of the property amenities at Delta Hotels Basking Ridge?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Delta Hotels Basking Ridge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Delta Hotels Basking Ridge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Delta Hotels Basking Ridge?
Yes, free parking is available to guests.
What are some restaurants close to Delta Hotels Basking Ridge?
Conveniently located restaurants include Origin Thai, 3 West, and Trattoria Bolu.
Are there opportunities to exercise at Delta Hotels Basking Ridge?
Yes, guests have access to a fitness center during their stay.
Does Delta Hotels Basking Ridge have an airport shuttle?
Yes, Delta Hotels Basking Ridge offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Delta Hotels Basking Ridge?
Yes, dry cleaning and laundry service are offered to guests.
Does Delta Hotels Basking Ridge offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Delta Hotels Basking Ridge?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Delta Hotels Basking Ridge?
Many travelers enjoy visiting Wallace House & Old Dutch Parsonage State Historic Sites (6.2 miles), Moses Craig Lime Kilns (5.8 miles), and Shiloh Baptist Church (8.6 miles).