Dear sir, I remember you clearly; how could I forget such a slanderous review back from 2013; really? We actually DO NOT have your address as you drove in off the street during a holiday weekend; we simply collected your name and zip code to speed up the reservation for you and other guests that were waiting to check-in. I wouldn't have asked for your address in my reply if I didn't need it. We would have gladly have helped you with your credit due you back in 2013 when you had your grievance. Talking with people works much better than hiding behind your computer. You should try it sometime. By the way: Please refer to TripAdvisor’s guidelines for posting questions Posting guidelines: • If you have a customer service issue, please contact the business directly. For questions about visiting a destination, check out TripAdvisor Forums.

-1 votes