Old mansion converted to hotel with a lot of charm and nostalgic feel. That feel becomes noisy and disturbing when the surrounding rooms getting occupied with other guests. Avoid room 207 or rooms that are close to the landing that overlooks the reception area. At 6am in the morning the conversation between 2 staff members was our alarm clock. Breakfast itself a nice presentation although the content of the bag was somewhat strange: a bowl with some spinach leaves, a sliced grape tomato and a sliced hardboiled egg, the other container something that appeared to be some muesli, raisins and coconut.
I’ve stayed at Hotel Portsmouth many times, because it’s the perfect cozy getaway in walking distance of all downtown Portsmouth has to offer. I especially choose it in the winter months due to their festive, cozy atmosphere. The breakfast nook and free coffee is something to wake up for. Though this visit I was pleased to see that the self serve breakfast nook was closed due the pandemic. This is a sure sign the staff are taking it seriously and care for everyone’s safety! Free coffee and tea was still available. I stayed in the Loft room this time. There is a claw foot soaking tub so I treated myself to a quiet, rejuvenating getaway for my 35th bday. The staff even provides eucalyptus bath salts. This is a great place to stay!
We stayed at the Hotel Portsmouth last weekend. High hopes based on the previous reviews...unfortunately, we will not be back... Check in - was great...fast and easy... Room - good sized room...king bed, one chair, and one dresser...small desk. Bathroom - CRAZY SMALL! Hook on back of door was broken...therefore, no hooks at all. Small towel bar was about to fall down. Water pressure and heat were good. Noise - no soundproofing whatsoever in the building...very noisy. Breakfast - Very disappointed. We were there for two mornings...exact same “bagged breakfast”. Small fruit cup. Five pieces of spinach leaves with four grape tomatoes and a hard boiled egg. One muffin (yes, I said one) for the two people. One orange. Surprised only one and why give an orange when also got a fruit cup. I understand the rules around COVID but this was a shame...why bother. Checkout - clerk did not ask how our stay was...only said thanks for the key (not for the stay) and you are all set. Definitely not the level of warmth I would expect from a “boutique” hotel. Overall, this was on par with a Hampton Inn...not a boutique. Also surprised that I did not receive a response to this feedback that I left direct to Lark (based on their auto-survey email) after I sent it Sunday. Clearly not concerned with feedback even thought the CEO of Lark and the GM of the Hotel read every piece of feedback (according to their email). Unfortunate because the location is great! …
First time staying here though Portsmouth is a favorite getaway spot. It’s clean, quiet and close to market square and it’s shops and restaurants. The staff were all very friendly and accommodating. The rooms are good sized. Few amenities compared to large hotel chains- no mini fridge or microwave. Theater said, very worth the stay.
Loved the breakfast bag. Really enjoyed the yogurt and fruit. The tea and coffee availability were very much appreciated. The free parking is a real plus in Portsmouth!!! The charm of this hotel is calling me back!! Thanks for a great visit!