Sheraton Portsmouth Harborside Hotel
250 Market Street, Portsmouth, NH 03801
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About
#10 of 23 hotels in Portsmouth
Location
4.7
Cleanliness
4.3
Service
4.4
Value
3.9
Discover the charm of New Hampshire's Seacoast region at Sheraton Portsmouth Harborside Hotel, conveniently located in downtown Portsmouth. Explore nearby attractions like Jenness State Beach, the University of New Hampshire, the Portsmouth Naval Shipyard, and Prescott Park. Enjoy delicious dining options at Two-Fifty Market or through room service, maintain your fitness routine with our fitness center and indoor pool, and host successful events with our adaptable event spaces and on-site catering. Rest in our spacious rooms and suites with complimentary Wi-Fi, plush bedding, mini-refrigerators, and work desks, and expect an exceptional stay in Portsmouth, New Hampshire.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Paid internet
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish, Turkish
Location
250 Market Street, Portsmouth, NH 03801
Sheraton Portsmouth Harborside Hotel
Getting there
Great for walkers
Grade: 98 out of 100
98
Manchester Municipal Airport
35.7 mi•
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Portsmouth International Airport at Pease
3.2 mi•
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Rental Cars
77 Restaurants
within 0.3 miles
1585Reviews18Q+A100Room tips
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We stayed here for 5 nights in September with work. I was a bit reluctant to book this hotel initially because it does seem to have mixed reviews. Our experience however was very positive, and I found it to be of a good standard and in a great location. We arrived during the evening and check in was quick and easy. The room was modern, clean and comfortable. My AC unit was a bit loud, but as I turned it off at night it was not an issue. Breakfast was included in the rate and was tasty and substantial every morning and served with a smile. The hotel has a nice pool and a small gym with cross trainers, bikes and treadmills, which was perfect for me. Throughout the hotel all the staff were incredibly friendly and helpful. I have higher than usual demands on a hotel when I stay, and the staff here went out of their way and were able to really help me out. Thank you, it did not go unnoticed. …
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dont stat at the Sheraton. Where do I begin. As a supposed Platnum Elite member I can tell you it's meaningless. We booked a room at the Sheraton Harborview in Portsmouth. We were told the room was a Delux King, with lounge access, bathroom with bath/tub. We requested a noontime check in, but instead sat in the lobby from noon till 4pm waiting for our room. We wanted cancel but we're told we would be charge the $900 either way. The room was very small and very basic, with no tub. So a 4 hour wait, a check in that wasn't until 4pm and a very over priced $900 room. We stay in Portsmouth regularly. Literally every other hotel is nicer, with larger rooms and 1/3 the price. The manager offer us 2000 points for the inconvenience, that's $18. Show quoted text
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Stay at one of the many other area hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Oct 1, 2023
Dear Larrygamst. Thank you for taking the time to provide us with feedback regarding your recent visit. Your input is truly valuable as our guest's feedback is our greatest tool that we use to enhance our performance and ensure that we are improving and exceeding our guest's expectations. We strive to provide the best product and top notch service to all of our guest and I am sorry that we failed to do so on your recent visit. Should you want to further discuss your experience please do not hesitate to reach out to me directly. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here in late September 2023. Hotel was nice in general, but had a few drawbacks that did not pose any great frustration. "Club Level" (5th floor) room had a king bed and was spacious for 1-2 people. Portsmouth Harbor was in view over the hotel entrance and parking. Room air conditioner made occasional sounds like broken glass hitting the floor, but it wasn't loud or distracting enough to interfere with my sleep. Bar and restaurant staff were very friendly. When I asked the front desk to arrange for a taxi, they simply handed me a business card so I could make the call myself. I called the taxi company they referred me to, and it sounded like I woke up the guy who answered the phone. He mumbled everything and the only thing I understood from him was that he wasn't going to send a taxi. Not a great referral by the front desk staff.…
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Date of stay: September 2023Trip type: Traveled solo
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The stay at the hotel was OK. I had thought it was going tpo be great because when we checked in we were told we had been upgraded. While if our room was an upgrade I would hate to see what our room would have been otherwise (by the way when i returned home I lloked up our original room and it was the same as the supposed upgrade. The parking was nice but could have been expalined a little better on checking in. Also the TV in our room wasn't working properly and when I reported it to the fron desk they said it would be awhile before sending someone up to fix it. I told them forget it. Our view from the "upgraded" room was the valet parking area...not great. I thought we would be overlooking the water as I had requested. Room was neat and clean but when I went down to the pool my wife was in th room getting ready and maid service walked in on her while she was dressing. Quite an embarassing moment for sure. The location of the hotel is great as you are right downtown. …
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Date of stay: August 2023Trip type: Traveled solo
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Room Tip: Be sure to double lock your door when your in the room so that maid service will not surprise...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Sep 18, 2023
Dear Htoad69, I understand that you stayed with us recently for your anniversary and we failed to meet our goal and provide you the highest level of hospitality. Our overall guest experience is one of our top priorities and I sincerely apologize for falling short of meeting both of our expectations. We hope to welcome you back and earn back your confidence on future travels to this area. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very average hotel with small rooms. I wouldn’t consider this a upper level Marriott brand at all. This is more on the level of a entry level hotel. The rooms are clean, parking is an extra $30 a night for self park. The location is fine and the check in was swift. We would not stay here again.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Sep 4, 2023
Dear Lovetotravelfamily4, I understand that you stayed with us recently and we failed to meet our goal and provide you the highest level of hospitality. Our overall guest experience is one of our top priorities and I sincerely apologize for falling short of meeting both of our expectations. Please feel free to reach out to me directly as I would enjoy the opportunity to regain your confidence. We hope to welcome you back to this area for future travels to Portsmouth. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful spot, very friendly staff, nicely appointed rooms, beautiful, clean lobby and hallways. Loss of one star due to: - very noisy A/C - filthy exhaust fan vent in bathroom Very good location and very good system of self parking with valet parking available for only $5 more than self.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Self parking is right across the street but valet is available for only $5 more than self parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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STAY AWAY!!! This hotel is the worst. I have been a loyal Marriott member for years. In fact stay in Marriott Hotels at least once a month while I travel. First, they gave us a room that had not been cleaned, dog hair on the floor along with kibble, food in the fridge and crap in the shower. The second room was missing furniture and it smelled musty. The third room at least didn't smell but the shower and toilet, were disgusting. We went out and bought Clorox wipes and shower cleaner and cleaned it before we would use it. You would not believe the amount of crud we got out of the shower! Also, it rained pretty good while we were there, and it flooded the room, coming through the windows and soaking the furniture and the rug in the room. After that it smelled like a men's locker room and we got headaches and felt sick. When we called the front desk to complain they said they would send someone up to check but they never came. Also while we were there a Teamsters convention was going on in the hotel. It was a mad house. We walked in from having a lovely dinner one night dodging drunk hotel guests and had tp step over dog crap on the floor. Yes, a dog had crapped on the floor in front of the guest reception desk and no one had picked it up! However, the WORST thing they do is continue to charge pending charges on your credit card, even AFTER you check out of the hotel. I paid one night on my credit card and used my Marriott Points for the second night. However, they charged me both nights and then another $50 for incidentals as a hold. When I complained that they should have only charged one night on my card, I was told it would drop off after I checked out in two days. After I checked out, I was charged again for one night, and then the next day another charge for 2 nights showed up on my credit card. I understand that these are "pending" charges, but that also means that they have charged my card 5 nights for one paid night! Even if it is pending" charges it is taken out of your available balance until it "drops off" which could be 5-8 days later. . This was over $2000 in pending charges for a room that was supposed to cost $375 a night! This place is disgusting, they try to steal money off your credit card, the rooms are awful and they only care about their convention clients. I have NEVER had an experience at a Marriott property like I had at this one. And will never stay at a Sheraton again! Good Luck....…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Aug 23, 2023
Dear Priestwife, Thank you for taking time to provide us with feedback regarding your recent visit. I understand that your visit was not up to the standard that we pride ourselves in, and I do appreciate you informing me of such an unfortunate experience with us. This does not reflect our normal operating performance and our guest should never suffer their expectations as a result. I cannot imagine how frustrating this must have been for you. I have shared your feedback with the Leadership team to ensure guidelines are in place to prevent such issues from occurring in the future. Should you want to discuss you experience further, I would enjoy the opportunity to do so and earn back your confidence. We hope to welcome you back on your future travels to this area. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time in Portsmouth for a double birthday getaway. Hoped for a harbor view understanding that they are limited. However, customer preferences of high floor away from elevator were ignored. Preferences and request acknowledged when checking in. We were not happy to find ourselves on the second floor next to the elevator with a view overlooking machinery. We brought all our belongings back to the front desk and told we can be moved to a higher floor. Still a mystery why preferences weren’t honored from the beginning. Valet leaves something to be desired for the $35 charge. Disappointing
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Date of stay: August 2023Trip type: Traveled with friends
Room Tip: Double check preferences are followed before going to room given.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Aug 21, 2023
Dear Crusader8597, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed in four Marriott properties so far this year, two of which were Sheratons and this is by far the best one I've been to. It might even been the best hotel we've stayed at in years. It's beautifully remodeled: the hallways are well lit, the bar and dining area overlook the harbor and the room, while small, was clean and comfortable. There is infused water in the lobby (and cookies yesterday afternoon) and complimentary coffee near the elevators every morning. Downtown is a five minute walk away. What really made this property outstanding though was the people. Joe at the front desk was accommodating and fabulous. Inky left us a note which we appreciated and Sue who took care of the Lounge was welcoming and efficient. This service is top notch. Well done. We'll be back. …
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Quick stopover on our way through town. Brought our large dog. No issues whatsoever. Lots of dogs at the hotel so they are very dog friendly! Nice clean rooms, comfy beds. We parked in courtyard which was very convenient. Grabbed breakfast to go in the morning which was good
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$155 - $214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton portsmouth, portsmouth sheraton
LOCATION
United StatesNew HampshirePortsmouth
NUMBER OF ROOMS
194
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Claim Your ListingSHERATON PORTSMOUTH HARBORSIDE HOTEL $179 ($̶2̶6̶1̶) - Updated 2023 Prices & Reviews - NH
Frequently Asked Questions about Sheraton Portsmouth Harborside Hotel
Which popular attractions are close to Sheraton Portsmouth Harborside Hotel?
Nearby attractions include Market Square (0.2 miles), Monkey Mind Escape Rooms (0.2 miles), and The Music Hall (0.3 miles).
What are some of the property amenities at Sheraton Portsmouth Harborside Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Portsmouth Harborside Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Portsmouth Harborside Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Portsmouth Harborside Hotel?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Portsmouth Harborside Hotel?
Conveniently located restaurants include Green Elephant, 5 Thai Bistro, and Durbar Square Restaurant.
Are there opportunities to exercise at Sheraton Portsmouth Harborside Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Portsmouth Harborside Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Portsmouth Harborside Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Portsmouth Harborside Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Portsmouth Harborside Hotel?
The staff speaks multiple languages, including English, Spanish, and Turkish.