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Buttonwood Inn on Mount Surprise

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64 Mount Surprise Rd Kearsarge RD and Hurricane Mountain RD, North Conway, Conway, NH 03860-6508
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (125)
Dining (26)
Room & Suite (23)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Buttonwood Inn on Mount Surprise
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 18 B&Bs / Inns in North Conway
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
If you enjoy nature and the peaceful atmosphere of the mountains and forest, The Buttonwood Inn on Mt. Surprise offers that and more while being close to everything. We are situated on more than five secluded acres of field and forests, two miles from the village of North Conway. Our hiking trails on Bartlett Mountain are accessed out our back door where you can follow the myriad of intersecting trails for hours. Within five minutes, the peacefulness of the mountain trail will envelope you. The Buttonwood Inn has been a Select Registry member since 1999. In 2013, The Buttonwood Inn became a member of the Diamond Collection. The Daily Meal named The Buttonwood Inn as one of "The Top 50 US Bed-and-Breakfasts for Food". The Buttonwood Inn has been awarded the Best of New England and theTravel Channel listed The Buttonwood Inn as one of the "Top 10 New England Bed and Breakfasts."
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Game room
Hiking
Books, DVDs, music for children
Indoor play area for children
Secured parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Mini golf
Skiing
Canoeing offsite
Board games / puzzles
Massage
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
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Room features
Bathrobes
Air conditioning
Housekeeping
Wake-up service / alarm clock
Flatscreen TV
DVD / CD player
Whirlpool bathtub
Bath / shower
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, French, German
651Reviews1Q+A100Room tips
Traveler rating
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Popular mentions
Sasha wrote a review Oct 20
Boston, Massachusetts2 contributions
My partner and I stayed here for a weekend get away and it was everything we imagined and more! The fall leave around the inn were breath taking and the house was spectacular. We loved our room, bed was super comfortable and the sheets were noticeably soft! Bill and Paula were wonderful hosts and attended to any need we may have had. Breakfast was spectacular! We intend to come back to the Buttonwood Inn!
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Date of stay: October 2020Trip type: Traveled as a couple
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Janet B wrote a review Oct 11
Rockaway, New Jersey, United States3 contributions2 helpful votes
My husband and I just returned from spending four nights at the Buttonwood Inn. We had Room 6 which is a large, yet cozy room. In addition, it has a large bathroom as well. Bill, the owner, was very welcoming and had many interesting stories about the house, area, and his and our home state, New Jersey. His wife, Paula, made a different and delicious breakfast every morning; and by late afternoon there was a dessert waiting for us. They did an excellent and professional job of creating a safe environment during this COVID time. Only half of the rooms are rented and each room has its own marked table in the dining room. They and all the guests wear masks at all times. We enjoyed sitting by the fireplace with a drink in the evenings and browsed at their books about the area. The Buttonwood Inn is up the hill away from the hustle and bustle of the town. Even though it’s just a three minute drive away, it feels like a setting in the deep woods. The Buttonwood Inn felt like a second home or like I was visiting friends. It’s truly a wonderful place to stay.
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Date of stay: October 2020
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Room Tip: Go to their website and check out all the rooms.
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F.M.Carrier wrote a review Sep 2020
1 contribution
My husband and I spent four nights at the Buttonwood starting Labor Day weekend. We were in Room 10, which is the largest room and has its own entrance and a very nice sitting area. The house and grounds and our room were all lovely, clean, and very well maintained. The bed was comfortable. Breakfast was great, and the innkeepers cheerfully accommodated our adult daughter's dietary restrictions. We enjoyed hiking in the White Mountains, hanging out in the backyard and using the pool and fire pit. Bill and Paula have gone out of their way to create a safe place during the pandemic. They are filling only six of their ten rooms at a time to be able to maintain lots of space between tables in the dining room at breakfast - closer to ten feet than six. Each guest uses one table for the duration of their visit, and everyone wears a mask except when seated for breakfast. Guests have the option to have their rooms cleaned each day or not. We chose not to, to reduce our exposure, and we appreciated the option. If we come back to the White Mountains, we will definitely stay at the Buttonwood again.
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Date of stay: September 2020
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Response from Bill Petrone, Owner at Buttonwood Inn on Mount Surprise
Responded 3 weeks ago
Thank you so much for your kind and detailed review of what we are trying to do for our guests during this pandemic. Though we've changed things to make it safe for our guests and ourselves, we strive to offer a full gourmet breakfast and afternoon baked treats in a worry-free manner. We also struck a common chord about our mutual appreciation of various artists and music. We do hope that you both return to the Buttonwood Inn.
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Beachmtntraveler wrote a review Aug 2020
Dorset, Vermont94 contributions42 helpful votes
We wanted to love this inn based on all the glowing reviews we read, but honestly, we barely even liked it. The hosts were not warm and friendly to us at all. We showed up a bit early for checkin and rang the bell. The owner Bill would not even open the door, and he told us to come back at 4pm or give him our cell phone number and he would call when our room was ready. We were hoping for that “welcome to our inn, let me check if your room might be ready” but instead we got come back at 4pm and call us from your car when you arrive. If we had not paid in full we would have taken our business elsewhere based on our very poor initial reception. It went down hill from there. When we did arrive the second time, we called from our car and the owner came out and took our temperature (covid protocol) and asked us questions that are required by the State. We did not know any of this “protocol” in advance, the owner said it was in our confirmation but when we checked, we did not have those instructions. Next we were given a short tour only to be told both sitting room common areas were closed to guests but the pool area outside was open. Our room #2 was super clean, bed was comfortable but the sitting chairs were not good and there was nowhere else to sit at the inn other than outside. Breakfast is from 8:30-9:30 but don’t even think you can get coffee before 8:30 am. We are early risers and like our coffee at 7am. You are assigned a table and given a half carafe of coffee. Food was very good but portions were small. We had yeasted waffles, bacon, and fresh fruit the 1st morning and scrambled eggs with ham and cheese and a muffin the 2nd morning. Our room was never made up and we did not have any housekeeping services for the 2 nights we stayed. No one asked if we needed fresh towels. We were not informed there would be no housekeeping services during our stay. The only positive is that the area is very quiet and there re many hiking trails near the inn. Our experience at this inn was not warm and friendly like we are used to at other places we have stayed. The owner seems very inflexible and not accommodating to any circumstances beyond his rules. We will not stay here again and cannot recommend it to others.
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Date of stay: August 2020
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Response from Bill Petrone, Owner at Buttonwood Inn on Mount Surprise
Responded Aug 20, 2020
We are sorry to learn through your guest review that you did not enjoy your stay with us recently. During this pandemic, we are following the rules set forth in the COVID-19 Reopening Guidance by the Governor's Economic Reopening Taskforce. When you made your reservation online though our booking system, you automatically received the following information about our protocol : “COVID-19 Information - currently the State of New Hampshire requires that all visitors sign a document attesting to the following when visiting. Guests should call 603-356-2625 on arrival and will be met in our parking lot for a forehead temperature check and to answer the questions below……” When you arrived early in the afternoon, for the 4PM check-in, Bill explained, through the glass front door, that he couldn't let you in because rooms were still being turned and sanitized from the morning check-outs. He also advised that he would call you on your cell phone as soon as the room was ready and suggested a few of the nearby shops in North Conway that might interest you. Bill called you later, at around 3:20 PM to let you know your room was ready. Your response was you were shopping and would be there later and thanked him for the courtesy call. When you returned after 4PM, Bill, with a mask on, reviewed the COVID questions recommended by the State and CDC's guidance and checked your forehead temperatures in the parking lot. In your review you seem to take offense that the common rooms were inaccessible during the COVID-19 pandemic, even though it was explained to you during check-in that this was meant to provide a safe environment for all of our guests and is recommended by the CDC and mandated by the Governor of New Hampshire's most recent "Safer at Home" guidance in the "COVID-19 REOPENING GUIDANCE a copy of which was displayed at the front desk. Bill also advised during the check-in ‘tour’ that we do not enter guests rooms without the express request of the guest. We also explain to all of our incoming guests that we are only opening a portion of our rooms to reservations and because of that we are able to seat everyone comfortably in our dining room each morning for breakfast and maintain a minimum of 6 to 10 feet of social distancing. Fortunately we have ample outdoor seating on our porch, front and back yards, and around the very large 20 foot by 40 foot pool area that includes lounge chairs, two tables with chairs and umbrellas, and more chairs and benches above the pool area. Again, to ensure the safety of all of our guests, we are constantly sanitizing the outdoor furniture. Before the pandemic, we offered an early morning coffee and tea service and afternoon tea with baked treats on our buffet table. Other guests have requested earlier coffee or tea during this Pandemic and we have provided it in separate carafes yet you did not bring up the subject. Paula still provides a full gourmet breakfast and baked treats for guests on their assigned tables and each guest table has it’s own sweetener packets, cream/milk carafe and coffee/hot water carafe for those drinking tea. Bill constantly and consistently queries our guests as to whether they need more coffee or tea or milk etc. He definitely remembers hand pouring you coffee so why you would state you only received a 1/2 carafe of coffee is beyond us. Like other small lodging properties, we are the only employees. Our goal is to protect our guests and protect ourselves since we are also in the high risk category. We are limiting everyone’s potential exposure by not entering the guest rooms until check-out except, as noted previously and explained during check-in, upon the specific request of the guest. The overwhelming majority of our guests have stated that we do not need to enter their guest rooms during their stay and they prefer it that way. However, if you required clean guest towels, you simply could have asked us for them, again, as was explained to you at check-in.
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Deane M wrote a review Aug 2020
Concord, New Hampshire3 contributions
Beautiful property atop a small hill in the North Conway area. Just minutes to town, hiking and swimming. Very friendly proprietors. The chocolate cranberry cookies were incredible. Wonderful breakfasts. Very reasonably priced. A hidden gem you should visit.
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Date of stay: July 2020
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Room Tip: Room 10 has reserved parking and a private entrance...
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Response from Bill Petrone, Owner at Buttonwood Inn on Mount Surprise
Responded Aug 12, 2020
Deane, Thank you for your kind review of us and your experience during your stay at our inn. We enjoyed our conversations with Pat and you and it's easy hosting wonderful guests like yourselves. We hope you come back to stay at the Buttonwood Inn!
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PRICE RANGE
$130 - $217 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew HampshireWhite MountainsConwayNorth Conway
NUMBER OF ROOMS
10
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Frequently Asked Questions about Buttonwood Inn on Mount Surprise
Which popular attractions are close to Buttonwood Inn on Mount Surprise?
Nearby attractions include Cathedral Ledge (2.5 miles), Zeb's General Store (1.9 miles), and Diana's Baths (2.6 miles).
What are some of the property amenities at Buttonwood Inn on Mount Surprise?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Buttonwood Inn on Mount Surprise?
Top room amenities include air conditioning, a flat screen TV, and a view of the mountains.
What food & drink options are available at Buttonwood Inn on Mount Surprise?
Guests can enjoy free breakfast during their stay.
Is parking available at Buttonwood Inn on Mount Surprise?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Buttonwood Inn on Mount Surprise?
Conveniently located restaurants include May Kelly's Cottage Restaurant and Pub, The Sunrise Shack, and White Mountain Cider Company.
Are there opportunities to exercise at Buttonwood Inn on Mount Surprise?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Buttonwood Inn on Mount Surprise?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to Buttonwood Inn on Mount Surprise?
Many travelers enjoy visiting Saco River Covered Bridge (6.3 miles), Albany Covered Bridge (7.2 miles), and Russell-Colbath Homestead (7.0 miles).
Is Buttonwood Inn on Mount Surprise accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.