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Red Jacket Mountain View Resort & Water Park

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2251 White Mountain Highway Route 16, North Conway, Conway, NH 03860-5161
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (373)
Room & Suite (170)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Red Jacket Mountain View Resort & Water Park
Updated 06/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 26 hotels in North Conway
Location
Cleanliness
Service
Value
Travelers' Choice
Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool. Water park admission is additional. Deluxe accommodations that feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our four-bedroom Presidential homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village.
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Room & Suite (170)170
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Skiing
Children's television networks
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Water park
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Mountain View
Hotel links
Special Offer:FREE Mid-Week Water Park
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Carla B wrote a review Sep 19
4 contributions
We recently had a short stay/ mini vacay at Red Jacket Mountain View and we had an excellent time. I have to say, I was a bit nervous while reading the most recent reviews on here, but I am glad I didn't cancel our trip because of it. Arrival/ Check in was quick and although it was not contactless, I felt o.k. because everyone was wearing masks and sanitizer was available. We had a garden view room that had a little porch with 2 chairs and a table. The flowers just outside the room were pretty to look at. I liked how we had 2 entrances/ exits to the room so we didn't have to go through the lobby of the hotel if was busy time of day. The room appearance was neat and clean. It had some updates since we last stayed (8 years ago) (new flooring and bathroom, mattresses, bedding, etc) We appreciated the updates- although there could still be more done (i.e. curtains/ bathroom vanity cabinet). I definitley wouldn't call it 5 star/luxury but fine for what we needed. The first day we got there it was warm so we used the pool and got passes to the indoor water park (Kahuna Laguna). The water park closes at 8:20 . It would be nice if they moved that to 9PM since other activities were closed. We felt fine in the water park as it was surely not at capacity. We know it is during a Pandemic that we had this vacation- so we surely missed the chocollate chip cookies/ story time and well as the crafts and fun activities they usually offer but completly understand and we woyld have not attened anyway. The pool was nice and plenty of spaced apart lounge chairs. It definetly could have been cleaner as water was a little foggy and a lot of sand at the bottom (from the nearby playground). We didn't eat or drink at the hotel restaurant. Well one night we tried to but they closed early at like 7:30 or 8. but instead prefesredWe did eat at many of the local restaurant. There are many great shops, hiking, and kayaking nearby. Don't miss out on a visit to Zeb's for an old fashion rootbeer. Also the Belgian Chocolate Haus is amazing. All in all we had a wonderful time and we would love to visit again another time.
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Date of stay: September 2020Trip type: Traveled with family
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Arthur G wrote a review Jul 2020
Millis, Massachusetts10 contributions5 helpful votes
Hotel's Favorite
Masks are required and social distancing is enforced. Resort’s capacity is reduced which prevents overcrowding allowing for social distancing. Water park was awesome. Outdoor pool was great. The room was super clean and housekeeping is available up on request. Since our kids heavily rely on the Internet, access in the room was fantastic, ours tested at 76 Mbps, which is hard to come by nowadays in a hotel. However the speed could also be offset by the limited guest capacity. Bring your own Keurig as the coffee machines were removed from the rooms. Coffee is available for purchase, however it’s not so good. Bar was ok with a couple of local brewing choices, for those of us who appreciate this sort of a selection. Visited this location before however this was best experience We’ve had. Currently, also an excellent value for your money!
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Date of stay: July 2020
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4 Helpful votes
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Response from Curious36110415513, General Manager at Red Jacket Mountain View Resort & Water Park
Responded Jul 4, 2020
Thank you so much for taking the time to write a review on your recent visit to North Conway. We are so happy to hear that you had such a great stay with us and we are delighted to hear that you would recommend us to other families! We are very glad to hear that you were able to enjoy so many of the amenities of our resort. We hope we have the pleasure of hosting you again very soon. Kindest Regards, Red Jacket
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donnaD wrote a review Sep 17
2 contributions
I read some bad reviews and was anxious to stay here. I pulled up and was impressed front desk were wonderful. my room was 2 queen mountain view, the room was large and very clean. We had some problems getting into our room because we had gone out the other door but guy from front desk came to help and went above and beyond.The water park was great. We did not go to outside pool but it look great. the kids loved the park and having picnics on the picnic tables. When we left we went to dairy queen when i realized I left my money and credit cards in the room I called and went right back and they had it all for me at front desk.Thank you to them for the wonderful service.I cant wait to go back .
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Date of stay: September 2020
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NA M wrote a review Sep 7
1 contribution
Dirty, took 45 mins to check in. Loud noise and stomping all night above us. Dity laundry in entrance way. Smelly lobby. Disgusting., embarrassing, supposed to be a romantic birthday gift. It was very disappointing. Staff were useless. Never again!
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Date of stay: August 2020Trip type: Traveled as a couple
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jjodiekash wrote a review Aug 2020
1 contribution2 helpful votes
A 1 night stay included a nightmare. I actually had no intention of writing any review regarding this property, but their lack of any follow up to our experience led me to realize that this property isn't about taking care of their guests ... they are just all business. In about 2.5 hours time, we had checked into our room, showered, went to dinner and returned to find that hotel staff entered our room, packed up all our stuff, moved it (and no one knew where it was) and checked new people into our room! Here are the details for anyone wanted the full story ... I booked a 1 night stay in a Mountain View Room with water park tickets as a surprise birthday get away for my husband and for our 11 year old son ... who has been pretty isolated during the pandemic. We arrived just before noon to begin enjoying the water park with the understanding that check in was not until 3:30. We had done a pre check-in at front desk (not contactless as web site mentions) and got our waiver for water park. While enjoying the water park (which was smaller than expected but TONS of fun), the front desk did call to tell us our room was ready. We left water park and went to front desk for our key and got that quickly and proceeded to our 3rd floor room. The 3 of us showered and I did some unpacking and hanging of our wet swim attire and set our room up for the night. After about an hour and 15 minutes, we were out the door for dinner just up the road. Upon returning, our room key didn't work. We went to front desk to ask them to reprogram the key and they asked what room we were trying to access. We told them 3XX and they replied that we were in the wrong room. Our room was 2XX. Panic started to set in as I had a picture on my phone of our room number as provided with our keys. They claimed another guest was in 3XX. With some back and forth, and some obvious confusion at the front desk, we were told we were moved but no one knew why and no one knew were our stuff was. My husband and I got no answers as we told them we wanted access to 3XX to make sure all our stuff was removed and they told us no. I argued that our medication was unpacked and tucked away into a hidden nook (out of site of our son - just a habit) and hubby needs his to control his asthma but they told us how great housekeeping was and they would find it. We finally told them that they needed to provide our stuff and a manager or we were calling the police. Finally, we were told our stuff was in fact now placed in OUR room 2XX and they took us there. We found our bags intack but everything I had unpacked was tossed into large trash bag sized clear resort bags ... both wet and dry stuff. I did find our 3 sandwich bags containing our medications (which was a relief because it was scary to not have hubby's and risk asthma flare up and also scary if left behind for someone else to find), our phone chargers, kids electronics, etc. I will also add here that the first room and our new room were the same room type ... both Mountain View balcony rooms, and if fact, the new room was one floor lower and maybe 3 rooms over. We now waited very anxiously at front desk for manager who we were now told was off property but called and would be in soon to meet with us. Meanwhile, in lobby, we waited near tears completely embarrassed and humiliated that my underwear and other belonging had been touched by people I do not know, and during these times of covid, this was NOT ok on any level. When the manager arrived, he was very kind and understanding. He sympathized with what had happened to us and was honest about not knowing what happened but guaranteeing us that it would be investigated and addressed. I truly believe him. I do believe they were horrified about what happened to us and I do believe they will make sure it would not happen again. The manager said they were not charging us for the room, but our response was more of 'we are not comfortable staying and may be leaving now ... so you're giving us a room for free that we never even had except for 75 minutes'? But, after coming slightly down from the anger and humiliation, we really didn't want to take the experience away from our 11 year old who was already watching his parents yell and freak out for the last hour, so we decided to stay. The manager assured us we would be safe and even threw in a breakfast voucher. Again, I truly believe the Manager was honestly sympathetic and did everything he could to help us. If the resort reads this review, please know I do appreciate him and all he did for us. His kindness to us was recognized. So, we arrived to a beautiful resort that could use some love cosmetically, but it has a lot of character. The water park was a blast although smaller that it is portrayed. The rooms were not very well cleaned ... I will say that in both rooms we had to clean up dead bugs and looked like housekeeping did a fast cleaning rather than thorough cleaning. The balcony's were a nice touch, although if sharing space with loud or smoking neighbors could be problematic (but we did not experience that). We received no info about property when we checked in and learned that there really was extremely limited food options available (due to covid I'm sure) but we couldn't even get coffee in the hotel in early evening which was disappointing. The resort did not enforce mask rules for those who find that important. And breakfast options left a lot to be desired. I think they did the best they could, but I have a food allergy and it seemed like it was troublesome for them to accommodate me and all I could get to eat was scrambled eggs (that they agreed to cook in a clean frying pan) and a dole fruit cup. All in all, we enjoyed the scenic get away idea and we enjoyed the water park. We would love to say we'd return, however we still have little confidence in how they operate. And sadly, we sort of hoped someone would have reached out to us after checking out to follow up on our horrible experience. Again, it is that reason alone that I write this review. I do believe our incident was isolated and likely not to repeat, but if it is to happen to anyone else, it is now documented with my review and maybe another and hopefully help future guests make informed decisions about where they spend their vacation.
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Date of stay: August 2020
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2 Helpful votes
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Response from kate brill-daley, General Manager at Red Jacket Mountain View Resort & Water Park
Responded 4 weeks ago
Our sincere apologies to you and your family. We will be reaching out to you discuss this unacceptable incident. We would love to earn back your trust, as this is not the way we take care of our guests.
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PRICE RANGE
$162 - $343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
red jacket mountain view hotel north conway, best western north conway, red jacket north conway, north conway best western
LOCATION
United StatesNew HampshireWhite MountainsConwayNorth Conway
NUMBER OF ROOMS
164
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Frequently Asked Questions about Red Jacket Mountain View Resort & Water Park
Which popular attractions are close to Red Jacket Mountain View Resort & Water Park?
Nearby attractions include Echo Lake State Park (0.7 miles), Kahuna Laguna (0.03 miles), and Christmas Loft (0.4 miles).
What are some of the property amenities at Red Jacket Mountain View Resort & Water Park?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Red Jacket Mountain View Resort & Water Park?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Red Jacket Mountain View Resort & Water Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Red Jacket Mountain View Resort & Water Park?
Yes, free parking is available to guests.
What are some restaurants close to Red Jacket Mountain View Resort & Water Park?
Conveniently located restaurants include Abenaki Trail Restaurant & Pub, Peach's, and Muddy Moose Restaurant & Pub.
Are there opportunities to exercise at Red Jacket Mountain View Resort & Water Park?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Red Jacket Mountain View Resort & Water Park located near the city center?
Yes, it is 0.6 miles away from the center of North Conway.
Are pets allowed at Red Jacket Mountain View Resort & Water Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Red Jacket Mountain View Resort & Water Park offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Red Jacket Mountain View Resort & Water Park?
Many travelers enjoy visiting Saco River Covered Bridge (3.7 miles) and Russell-Colbath Homestead (4.3 miles).