Wentworth by the Sea, A Marriott Hotel & Spa
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Wentworth by the Sea, A Marriott Hotel & Spa
Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
4.6
Cleanliness
4.5
Service
4.2
Value
3.8
GreenLeaders GreenPartner
An ideal destination for romantic getaways, family vacations and groups planning a New Hampshire vacation, Wentworth by the Sea is just an hour north of Boston yet offers the tranquility of a remote seaside sanctuary. Here, everything from pampering spa treatments to fresh, imaginative cuisine sets the stage for a truly unforgettable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
43Car recommended
Grade: 43 out of 100
272Restaurantswithin 5 miles
175Attractionswithin 5 miles
Contact
588 Wentworth Rd, New Castle, NH 03854
Getting there
Rental CarsSee all New Castle rental cars
1914Reviews25Q+A100Room tips
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The hotel is beautiful. However, on Memorial Day weekend, with pretty low customer action the restaurant and bar service was awful! We came down for our complimentary breakfast at 8:40....with at least 5 empty tables int he dining room we waited 50 minutes before we were seated. Once seated the servers served water to people who came in the restaurant AFTER us. He took there order as well...and while serving water to customers who were waiting longer never turned to serve us water or even acknowledge that we were there. I went to the check in desk to ask the hostess to help....10 minutes later, still no sever....we left...while the dining room manager chased us to offer to PAY FOR OUR BREAKFAST. Hello, we already "PAID" Same eventing we went to the bar, bartender served someone who walked in after us. asked us what we wanted and continued to tend to other customers.!!! TERRIBLE WAIT STAFF.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Helpful
We booked a Harbor View Deluxe King for a one night stay for last night, May 21, back in September 2021 so that we could attend UNH graduation. Marriott reconfirmed twice this week. We called the hotel on Saturday to advise them that we would be arriving after dinner, but, under no circumstances would be a no-show (the room was guaranteed with a credit card). We arrived at 9PM to be told that no rooms were available and that our reservation would not be honored. We were offered a room, instead, at a Courtyard some (inconvenient) distance away. Instead of a Harbor view, we had a parking lot view. The front desk basically shrugged and said there was a ‘system error,’ which is, frankly, simply insulting. I asked to speak with the General Manager and was told that he was off-premises and could not be disturbed. I was promised a call back, which I have not received. I left a voicemail message for Mr. Bartlett this morning. He not returned my call. They know exactly how many rooms they have and how many reservations to take. There is simply no excuse, ever, for not honoring a guaranteed reservation (you can bet that if we had NOT showed, my credit card would have been charged). Neither is there any excuse at all for failing to reach out or return my calls to address this problem. Incompetence, indifference, and total lack of accountability. I see from the reviews below that Mr. Bartlett responds to negative reviews. Perhaps he should consider, instead, solving problems in real-time and returning his messages.…
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Date of stay: May 2022
Service
Room Tip: Don’t bother: They won’t honor your reservation
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1 Helpful vote
Helpful
Response from Jay Bartlett, General Manager at Wentworth by the Sea, A Marriott Hotel & Spa
Responded 4 days ago
Dear Guest, My sincere apologies for the issues that resulted in us being oversold, and thus not having a room to check you into upon your arrival. While this is rare, it does happen in hotels, airlines and the like, as many systems interface globally to manage and sell our inventory, and system glitches in communication can occur. Per industry standard, I have confirmed we covered your expenses at the alternate location we arranged due to the error on our end. I will contact you directly to discuss further and make this right. Sincerely, Jason Bartlett General Manager.
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This is our go to spot anytime we are in the area. Our oldest is at the University of New Hampshire and although there are closer Marriott hotels, there is nothing like the scenery and the staff at this beautiful resort. Prices are reasonable and it is obviously very well run as everything is always so beautiful.
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Date of stay: October 2021Trip type: Traveled
Room Tip: I appreciate the free parking and the breakfast is delicious. I’ve never stayed in a bedroom but...
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Helpful
Honestly unimpressive given the luxury price tag. Feels a little shabby throughout…not a big deal but for example my bar stool at Salt was totally worn out with the leather peeling apart. Kind of a bummer given the beautiful setting/building. Room was lovely but oddly spare… no drinking glasses (Covid protocol?), no pen, no shower cap, fridge didn’t work. I went down to the desk for a pen, but come on. Service was friendly with no issues but not comparable to other luxury hotels. Spa was completely booked which was a big disappointment (I called to book 2+ weeks ahead of my stay and was told they were fully booked for 2 months). The restaurant is nice but dated and the menu is odd, lots of winter squash on the menu in May? Just feels stale. I came here for a little mom staycation but wish I stayed downtown or went elsewhere for a little more pampering experience.…
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Date of stay: May 2022Trip type: Traveled
Helpful
We were told about the Wentworth by the sea from an associate. They were spot on about how fantastic it is. It’s a very old structure with tons of charm but has been updated many times over the years. The rooms are big and spacious with plenty of room to spread out. We had a partial view of the water which was beautiful. It’s about 3 miles from the very charming downtown Portsmouth, but really no big deal. The hotel is In a fantastic area among beautiful homes and views of the inlets and ocean, so the location is excellent. The only qualm we have is the bathroom tub needed a little maintenance, but not a big deal. This hotel is highly rated by us.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Self parking is very simple and close.
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Helpful
The front desk staff at Wentworth were literally some of the rudest people that I've ever met. I took a few days off from work to enjoy the Wentworth and the indoor pool/hot tub. Without notice, they closed the pool/hot tub. I was told "It's the slow season". "I can't do anything about it." I went to the front desk again looking for a remedy. They offered 25,000 points (I found out later that they never credited the points). After two visits to the front desk, they offered to let me use the hot tub. Marriott Wentworth has another hot tub in the building but were only offering it to folks that complained enough. Stressing people out seems to be their goal. Please don't stay at the Marriott Wentworth. Stay downtown if you want to visit Portsmouth.
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Date of stay: March 2022
Rooms
Location
Service
4 Helpful votes
Helpful
Response from Jay Bartlett, General Manager at Wentworth by the Sea, A Marriott Hotel & Spa
Responded Apr 2, 2022
Dear Guest, Thank you for your recent stay with us. I regret that our pool improvements fell over your dates of stay, and negatively impacted your experience. Our pool and hot tub water circulation to our mechanicals, has a pipe that runs underground. Upon learning our pool was dropping in water level at an above average pace, our investigations found that this pipe had cracked and was leaking. We had to dig up the pipe and make the repair. While doing this needed repair, we opted to paint, and update our lighting in the area, since the pool was down. This was an un-planned failure, and we had to address it promptly. I understand the impact this had on our guests, and apologize for this amenity being out of service. Our associates should certainly be polite, empathetic and proactive in seeking solutions for all guest needs. I will continue to work with each associate on ensuring this is the hospitality we extend at all times. I assure you access to the additional hot tub was not withheld. Initially they did not consider walking guests through the renovation area, or through the locker room of our spa, which typically is only accessed by registered spa guests, due to the private nature of the space. We will certainly plan better in the future to have this mapped out in advance. I will follow up and ensure your point credit has been fully processed. If you would like to discuss further, please contact me at the property directly. I hope to restore your faith, and welcome you again in the future. Sincerely, Wentworth Management
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As an essential healthcare worker, my husband booked a spa weekend for us as a Christmas gift. I was so excited. The spa called to confirm Friday afternoon while we were dining at the River House. He could not hear that well and confirmed the massage figuring we’ll deal with it when we get to the hotel. He had a looming zoom call for the next day. It became clear late Friday afternoon that we were going to be unable to make the appointment at 10:00am and after calling the spa, leaving messages Friday evening as well as speaking with concierge explaining our situation the spa could/would not reschedule for any time later Saturday or Sunday. $300.00 was charged to our credit card nor would they honor coupons that came with package. We paid full price for ABSOLUTELY NOTHING. Unless you have money to burn, there are other hotels with other spas. NEVER AGAIN.…
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Date of stay: March 2022Trip type: Traveled
2 Helpful votes
Helpful
Response from Jay Bartlett, General Manager at Wentworth by the Sea, A Marriott Hotel & Spa
Responded Apr 2, 2022
Dear Guest, Thank you for your recent stay with us. Our confirmation call prior to our cancellation policy taking effect, is in effort to ensure our guests have flexibility to adjust if needed. Our 24 hour policy is less restrictive than industry standard. We must maintain such policies to ensure our spa operates sustainably, and our providers employment and scheduling practices are fair and meet all guidelines. This is critical in our spa operation, as the providers work on a commission and gratuity based system, and they can be unfairly impacted with day of cancellations. I apologize this impacted your experience while with us. I would like to discuss further, and see if we can come to a fair resolution. As I cannot see your personal details or contact information on a social review, please contact me directly if you would like. My hope is for the opportunity to welcome, and serve you again in the future. With Gratitude, Jason Bartlett General Manager 603-422-7322
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Horrible place. Has gone way down hill Dirty lobby dirty rest rooms Smells of URINE STAFF COULD CARE LESS DO YOURSELF A FAVOR DONT WASTE YOUR MONEY Spa closed to guests Pool dirty Hot tub falling apart Food cold and no one cares!!! They have an “oh well” Attitude!!!
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Date of stay: March 2022Trip type: Traveled
6 Helpful votes
Helpful
Response from Jay Bartlett, General Manager at Wentworth by the Sea, A Marriott Hotel & Spa
Responded Mar 11, 2022
Dear Guest, I regret to hear of, and apologize for all aspects of your stay that did not meet expectation. Please contact us directly to discuss in detail. We are committed to ensuring we correct all areas in need of attention, and would like to make right on your experience. Sincerely, Wentworth Management
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I have read the other reviews and responses and would like to preface this by saying that I am not interested in hearing about how you have talked to the staff and can assure me this is an isolated incident, as by the multiple reviews it is clear that it is NOT being corrected. Your guests deserve compensation, not empty promises. I called the hotel when making my reservation to ask about the rooms, and the gentleman I spoke to was not helpful. He clearly had not seen the rooms and was guessing (incorrectly) with the answers. I asked if any of the rooms had deep soaking tubs, and was told "some have bathtubs and some don't". When I inquired about if they were deep soaking tubs, I was told "I mean they're big" (they weren't) and that he would put in a request for a room with one of the tubs, which I assume he did as I was indeed in a room with a bathtub, albeit a regular-sized tub, which is not what I was looking for. There is no spa availability reserved for overnight guests which was disappointing. When we got into the room I ordered room service, just a flatbread, and a few drinks. The order came while I was in the shower and my guest answered the door. When I got out of the shower I quickly realized that the wrong order had been delivered to us. We called the front desk who said she would take care of it, and then we received a call from room service. He first asked if we had eaten any of the food (odd) and then informed us that he was going to come to pick up that food and bring ours in a bit. This became very alarming...surely he wouldn't be delivering this food to the intended recipients after it had been in our room? But with the "did you eat any" question...we gathered that's exactly what was happening. I couldn't believe he took the wrong order away, and it made me so concerned that our food too had ended up in someone else's room. When he came to take away the wrong order, he said "your food will be up in ten minutes". Fine. 35 minutes pass and finally comes a knock at the door when the man said "well it was SUPPOSED to be ten minutes" with no further explanation. The food was cold, making me think it had been just sitting somewhere, and we were charged fully for our order, with no apology offered. Why quote a timeframe if you could not deliver within that? Under promise and over deliver is one of the first things I was taught in hospitality. The fan did not work in our bathroom, so after my shower, it was completely fogged up. There was no lighting around the makeup mirror. We were leaving for dinner while requesting an Uber, and saw that Uber requires masks to be worn. We stopped by the front desk and were happy to see a box of masks behind the desk. We asked what appeared to be the bell boy if we could have two. He gave us one and said it was the last one in the box but would get the front desk agent to get a new box. A few moments later the front desk agent came out and said "So our back office is under construction, but even if it weren't I wouldn't know where they keep the masks". That kind of felt like "I can't help you, but even if the circumstances were different I still wouldn't be able to help you." After dinner, we went into the pool/jacuzzi area, both indoors and outside. Neither of the hot tubs had strong jets, and most of the jets were not working in general. The outdoor hot tub is such a nice touch, but it was missing bricks and was not visually appealing, and again the jets did not work. Before going to bed I went to turn the lights off in the room, and one of the end lamps did not turn off. We ended up having to unscrew the bulb. We ordered breakfast by placing the menu on our door prior to 12am as requested. It arrived almost on time (1 minute early) and was cold. This property gets a 4 strictly because of the property itself, the grounds are beautiful, the room was decently sized, and the property has truly so much potential. With a few improvements in little things like fixing the hot tub, having masks available, training for staff, etc. this could become a Forbes rated property easily. After the amount of money I spent for a one-night stay, it disappoints me to have to write such a lackluster review. This was my birthday trip and it really wasn't special.…
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Date of stay: March 2022
Rooms
Location
Service
5 Helpful votes
Helpful
Response from Jay Bartlett, General Manager at Wentworth by the Sea, A Marriott Hotel & Spa
Responded Mar 11, 2022
Dear Courtney Z, I regret to hear of your experience while staying with us for a Birthday trip. I would like to discuss with you, and make it right. Please email me at Jason.Bartlett@Wentworth.com, and we can arrange a time to discuss in detail. Our apologies for all areas of your stay that did not meet expectation. Sincerely, Wentworth Management
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The WORST stay and experience I have ever had at a hotel. The staff and management could care less about their guest’s safety and security including young children. We escalated to the highest level numerous times and still haven’t even received a call back. In addition the bar and restaurant are very much under staff and extremely unprofessional. The hotel is also run down. For the price per night I would say SAVE YOUR MONEY and SAVE YOURSELF from a dreadful experience.
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Date of stay: January 2022Trip type: Traveled
9 Helpful votes
Helpful
Response from Jay Bartlett, General Manager at Wentworth by the Sea, A Marriott Hotel & Spa
Responded Mar 8, 2022
Dear Laurie C, Thank you for your recent stay. We regret to hear, and apologize for not meeting your expectations in all aspects of your experience. I would like to discuss this further, and ensure we have addressed all areas of concern. Please contact the property directly at 603-422-7322, and ask to be connected to the General Manager. Due to the privacy settings/only seeing a screen name on here, I am currently limited in investigating based looking into your stay details in our systems until I can obtain further details from you. I hope to speak with your soon. Sincerely, Wentworth Management
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PRICE RANGE
$324 - $569 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wentworth by the sea, a marriott hotel new castle, wentworth by the sea, a marriott hotel and spa, wentworth sea nh, marriott hotel new castle, marriott new castle, new castle marriott
LOCATION
United StatesNew HampshireNew Castle
NUMBER OF ROOMS
161
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Claim Your Listing Frequently Asked Questions about Wentworth by the Sea, A Marriott Hotel & Spa
Which popular attractions are close to Wentworth by the Sea, A Marriott Hotel & Spa?
Nearby attractions include Portsmouth Historical Society's Discover Portsmouth Welcome Center (2.0 miles), When Pigs Fly Company Store (4.4 miles), and USS Albacore Museum (2.6 miles).
What are some of the property amenities at Wentworth by the Sea, A Marriott Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Wentworth by the Sea, A Marriott Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Wentworth by the Sea, A Marriott Hotel & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Wentworth by the Sea, A Marriott Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Wentworth by the Sea, A Marriott Hotel & Spa?
Conveniently located restaurants include Green Elephant, Ristorante Massimo, and Beach Pea Baking Co.
Are there opportunities to exercise at Wentworth by the Sea, A Marriott Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Wentworth by the Sea, A Marriott Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Wentworth by the Sea, A Marriott Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Wentworth by the Sea, A Marriott Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Wentworth by the Sea, A Marriott Hotel & Spa?
Many travelers enjoy visiting Strawbery Banke Museum (1.7 miles), Moffatt-Ladd House & Garden (2.1 miles), and John Paul Jones House, part of the Portsmouth Historical Society (2.0 miles).