We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Courtyard Keene Downtown

Traveler (80)
Room & Suite (30)
Dining (13)
Certificate of Excellence

About

#3 of 6 hotels in Keene
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
In the heart of a charming New England town, where historic homes and white-washed steeples line the streets, you'll discover a hotel that offers unparalleled service, amenities and meeting space - the Courtyard Keene Downtown. As the only LEED-certified accommodations in Keene, our commitment to the environment is matched only by our dedication to our guests.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Fax / photocopying
Non-smoking hotel
ATM on site
24-hour front desk
Self-serve laundry
Show more
Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Hotel links
Visit hotel website
Offers & Announcements:2K Every day at Courtyard
Hotel deals

Location

Full view
93Great for walkers
Grade: 93 out of 100
42Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
390Reviews
1Q+A
83Room tips
Traveler rating
  • 168
  • 156
  • 46
  • 11
  • 9
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
I’ve stayed in plenty of these types of hotels. The room was pretty standard, nothing special. Exactly what you would expect. What I didn’t expect however, is that for $169/night, it doesn’t include a breakfast. I read that there was breakfast available, but when we got here we realized it was not complimentary. Ok, that’s fine, I guess I can live with that. What really irritated me though was when I woke up in the morning and went to the main lobby area to grab a coffee, which is complimentary at EVERY hotel that I’ve ever stayed at, the woman told me there was a CHARGE for it! So all in all it was a decent enough hotel, but Marriott needs to treat guests a little better an offer a lousy cup of coffee.
Read more
Response from Meghan M, General Manager at Courtyard Keene Downtown
Responded 5 days ago
Dear Matt L, Thank you for sharing feedback on your recent stay with us. Please accept our apology for not meeting your expectations during your stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind Regards, Meghan Morey General Manager
Read more
For people traveling with pets this hotel was priced about $70 higher than other hotels in the area including pet fees included. The pet fee itself was $40+ and they didn't have a single pet waste station on site per the front desk. Front desk was welcoming of our dogs and kind during check in. I feel like this place charges for things most other hotels include in their rate. We were greeted in our room by two $4 bottles of Fiji that they charge you for if you drink them and there is no breakfast included in the price of the room. High speed Internet comes at a fee. The room that was clean, but needed a deep clean and a little maintenance ( dirt buildup bathroom floor, dirty windows, dust, crooked trim). I'm probably not their average customer, but for the price I expected more. Location is not but that wasn't our primary reason for staying as we were just passing through.
Read more
Response from Meghan M, General Manager at Courtyard Keene Downtown
Responded 1 week ago
Dear ellerbees2019, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind Regards, Meghan Morey General Manager
Read more
Located close to restaurants and close to various businesses. Higher floors preferred for views and quite rooms. Hotel has Starbucks in the lobby. Plenty of parking. Within walking distance to various restaurants.
Read more
Response from Meghan M, General Manager at Courtyard Keene Downtown
Responded 2 weeks ago
Dear KetanDeshpandeMN, Thank you for sharing your recent experience with us. We appreciate your feedback and are delighted to hear that you had a great stay. We hope you choose to stay with us again whenever your travel needs bring you back to Keene. Kind Regards, Meghan Morey General Manager
Read more
Courtyard Keene Downtown Keene Baseball Tournament 685833620 Don’t stay here! Nice location and nice rooms etc. By far the most unfriendly staff I have ever encountered in a hotel. Very confrontational and unwilling to help people. Avoid any property managed by Island Hospitality.
Read more
Response from Meghan M, General Manager at Courtyard Keene Downtown
Responded 2 weeks ago
Dear Troyta, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Keene. Kind Regards, Meghan Morey General Manager
Read more
This was a good hotel choice when visiting Keene during our New England road trip. It was raining when we arrived I wished that there were bigger signs for parking (it was free, but a bit confusing). Room was clean and bed was comfortable. There is a Starbucks at the lobby but we opted to go to a nearby cafe to get our caffeine fix. Our room rate didn't include breakfast but we were able to get some food and beverages from a nearby co-op. The location is really why we picked the hotel. It's right downtown, walkable to restaurants, bookshops, cafes.
Read more
Response from Meghan M, General Manager at Courtyard Keene Downtown
Responded 2 weeks ago
Dear s3ndal, Thank you for sharing your recent experience with us. Your feedback is integral to our ability to continue to improve our service. We hope you choose to create more memories here whenever your travels bring you back to Keene. Kind Regards, Meghan Morey General Manager
Read more
Previous
PRICE RANGE
$110 - $290 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard keene downtown hotel keene
LOCATION
United StatesNew HampshireKeene
NUMBER OF ROOMS
100
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing