I live in Concord and had to vacate my home for a week. My third floor room offered views, quiet, a luxurious king bed that I wanted to take home, a small frig that was big enough to keep my breakfast and snacks in, and a lovely bathroom with a huge bath towel. Parking was steps away from the entrance, making my comings and going’s easy. Every night there were fresh baked, to die for chocolate chip cookies in the lobby! The staff were more than accommodating and very nice. The Inn is an easy half mile walk to downtown and all the coffee shops, restaurants and stores, and the surrounding neighborhood provides wonderful walking among beautiful historic houses. I highly recommend the Inn to travelers, and for a get away for local folks! It was fun to pretend I was a tourist! Jae W
The room was cute and was updated. The bathroom was very nice and clean. But the service from everyone at the hotel that I encountered was excellent. From the front desk to the restaurant each encounter was satisfying. When I got home and checked my receipt, I found that I was not charged the rate that I was supposed to. One phone call, with no pushback, and it was corrected.
Laura Leslie, The General Manager / Director of Sales & Marketing &The Centennial Hotel | Granite Restaurant + Bar, was so helpful and accommodating to our every need. I accidentally booked in the wrong location for my honeymoon she was exceptionally kind, understanding, and helpful. I would check back when she referenced me too and she had the tasks completed efficiently and effectively upon each phone call I made. If I had trouble reaching her, she would get back to me via email or phone call within a day. I highly recommend if you’re going to be looking for a place in New Hampshire with people who care so deeply about taking care of you and making you their number one priority this is the place to stay.
To begin, the service by the front desk personnel was very good at check in. Very friendly and helpful. However, at the time of check in, we were advised that although the hotel website reflects a restaurant and bar, no such services were available. We were told that the restaurant and bar were not available due to a lack of availability of people to work the areas. I expect that lack of staffing will be blamed on Covid. We were told that a Chef had been hired and the restaurant would be open “soon.“ Truth or not, we should have been made aware that no services, absolutely no services, were available to hotel guests prior to booking. We were left to fend for ourselves. It had been a long day and we were tired. We took the room. Then we went to our room. The room itself was dated but clean and adequate. However, I have never, ever seen such a tiny television in guest accommodations. Keep in mind that this half open hotel had no other means by which to keep us entertained. When we asked if another television set of a larger size was available, we were told “well, it’s an old hotel.“ What the age of the hotel has to do with the size of the television still leaves me confused. Due to the viewing distance, the TV was wholly inadequate. We used our own devices for entertainment. So, the cost of accommodation at this hotel basically provided a bed and a shower. Nothing in the way of traveler amenities. There wasn’t even a coffee maker in the room. Chain hotels were available to us with more amenities and at a better price. We had decided to stay in a more local and historical hotel as opposed to a chain. Our mistake. We were sorely disappointed in this establishment.…
An elegant hotel that's only half-open. The pandemic excuse is warn out. Getting back to the room at a 4 star hotel after a 12 hour work day to find an unmade bed and the my morning's damp towels still on the floor is a bummer. Especially when the hotel's website touts daily housekeeping. (And yes, I pick up after myself at home.) If you want to continue to use the pandemic excuse, fine, but update your website--you've have had a year and half to do it. Or at least mention it at check-in. Also, Trip Advisor--no one cares if the hotel uses "green practices"