The Buttonwood Inn on Mount Surprise

The Buttonwood Inn on Mount Surprise

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Buttonwood
Dining (32)
Room & Suite (23)

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About

5.0
#1 of 4 inns in Bartlett
Location
4.9
Cleanliness
4.9
Service
4.9
Value
4.7
If you enjoy nature and the peaceful atmosphere of the mountains and forest, The Buttonwood Inn on Mt. Surprise offers that and more while being close to everything. We are situated on more than five secluded acres of field and forests, two miles from the village of North Conway. Our hiking trails on Bartlett Mountain are accessed out our back door where you can follow the myriad of intersecting trails for hours. Within five minutes, the peacefulness of the mountain trail will envelope you. The Buttonwood Inn has been a Select Registry member since 1999. In 2013, The Buttonwood Inn became a member of the Diamond Collection. The Daily Meal named The Buttonwood Inn as one of "The Top 50 US Bed-and-Breakfasts for Food". The Buttonwood Inn has been awarded the Best of New England and theTravel Channel listed The Buttonwood Inn as one of the "Top 10 New England Bed and Breakfasts."
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Game room
Hiking
Books, DVDs, music for children
Massage
Secured parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Mini golf
Skiing
Canoeing offsite
Board games / puzzles
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Room features
Bathrobes
Air conditioning
Housekeeping
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Whirlpool bathtub
Bath / shower
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, French, German
678Reviews1Q+A100Room tips
Traveler rating
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Detailed Reviews
preetik123 wrote a review Aug 2022
Singapore, Singapore
Property's Favorite Review
5.0 of 5 bubbles
Donna and Doug run this amazing, gorgeous inn with a lot of heart and commitment. The service, cleanliness, tremendous eye for detail simply add to all the little touches that make this place special. We will most definitely return to this gem
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donna-Marie Cecere, Owner at The Buttonwood Inn on Mount Surprise
Responded Aug 23, 2022
Thank you so much! We are happy you enjoyed your stay. We look forward to seeing you again!!
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F.M.Carrier wrote a review Sep 2020
5.0 of 5 bubbles
My husband and I spent four nights at the Buttonwood starting Labor Day weekend. We were in Room 10, which is the largest room and has its own entrance and a very nice sitting area. The house and grounds and our room were all lovely, clean, and very well maintained. The bed was comfortable. Breakfast was great, and the innkeepers cheerfully accommodated our adult daughter's dietary restrictions. We enjoyed hiking in the White Mountains, hanging out in the backyard and using the pool and fire pit. Bill and Paula have gone out of their way to create a safe place during the pandemic. They are filling only six of their ten rooms at a time to be able to maintain lots of space between tables in the dining room at breakfast - closer to ten feet than six. Each guest uses one table for the duration of their visit, and everyone wears a mask except when seated for breakfast. Guests have the option to have their rooms cleaned each day or not. We chose not to, to reduce our exposure, and we appreciated the option. If we come back to the White Mountains, we will definitely stay at the Buttonwood again.
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Date of stay: September 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Petrone, Owner at The Buttonwood Inn on Mount Surprise
Responded Sep 28, 2020
Thank you so much for your kind and detailed review of what we are trying to do for our guests during this pandemic. Though we've changed things to make it safe for our guests and ourselves, we strive to offer a full gourmet breakfast and afternoon baked treats in a worry-free manner. We also struck a common chord about our mutual appreciation of various artists and music. We do hope that you both return to the Buttonwood Inn.
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Pam G wrote a review Jul 2020
Tucson, Arizona
5.0 of 5 bubbles
We stayed 3 nights in room 7 which had lovely views out the front and back of the Inn with a small sitting area and TV. Before arriving Bill sent a link to several restaurants in the area that he recommended and provided maps and information for sites to see during our stay. The Inn was extremely clean and the breakfasts cooked by Paula and served by Bill were DELICIOUS!!! The Inn is situated just outside of N Conway in a secluded and tranquil setting inside the forest yet close to restaurants and access to the sites and things to do in the N Conway area. My husband was excited to return to the Inn each late afternoon to find fresh baked goodies waiting. Bill and Paula did a great job making us feel safe in these times of COVID weary travel and had carefully thought out policies and procedures for check in and throughout our stay. I highly recommend the Buttonwood Inn on Mt Surprise!
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Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Petrone, Owner at The Buttonwood Inn on Mount Surprise
Responded Jul 20, 2020
Thank you, Pamela, for your wonderful review of your experience staying at our inn. Bill and I are also happy to hear that we made it a little easier in not worrying about infection during these stressful times during the Coronavirus pandemic. We enjoyed conversing with you and Kris and hope you return to the Buttonwood Inn in the future.
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Beachmtntraveler wrote a review Aug 2020
Dorset, Vermont
1.0 of 5 bubbles
We wanted to love this inn based on all the glowing reviews we read, but honestly, we barely even liked it. The hosts were not warm and friendly to us at all. We showed up a bit early for checkin and rang the bell. The owner Bill would not even open the door, and he told us to come back at 4pm or give him our cell phone number and he would call when our room was ready. We were hoping for that “welcome to our inn, let me check if your room might be ready” but instead we got come back at 4pm and call us from your car when you arrive. If we had not paid in full we would have taken our business elsewhere based on our very poor initial reception. It went down hill from there. When we did arrive the second time, we called from our car and the owner came out and took our temperature (covid protocol) and asked us questions that are required by the State. We did not know any of this “protocol” in advance, the owner said it was in our confirmation but when we checked, we did not have those instructions. Next we were given a short tour only to be told both sitting room common areas were closed to guests but the pool area outside was open. Our room #2 was super clean, bed was comfortable but the sitting chairs were not good and there was nowhere else to sit at the inn other than outside. Breakfast is from 8:30-9:30 but don’t even think you can get coffee before 8:30 am. We are early risers and like our coffee at 7am. You are assigned a table and given a half carafe of coffee. Food was very good but portions were small. We had yeasted waffles, bacon, and fresh fruit the 1st morning and scrambled eggs with ham and cheese and a muffin the 2nd morning. Our room was never made up and we did not have any housekeeping services for the 2 nights we stayed. No one asked if we needed fresh towels. We were not informed there would be no housekeeping services during our stay. The only positive is that the area is very quiet and there re many hiking trails near the inn. Our experience at this inn was not warm and friendly like we are used to at other places we have stayed. The owner seems very inflexible and not accommodating to any circumstances beyond his rules. We will not stay here again and cannot recommend it to others.
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Date of stay: August 2020
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Petrone, Owner at The Buttonwood Inn on Mount Surprise
Responded Aug 20, 2020
We are sorry to learn through your guest review that you did not enjoy your stay with us recently. During this pandemic, we are following the rules set forth in the COVID-19 Reopening Guidance by the Governor's Economic Reopening Taskforce. When you made your reservation online though our booking system, you automatically received the following information about our protocol : “COVID-19 Information - currently the State of New Hampshire requires that all visitors sign a document attesting to the following when visiting. Guests should call 603-356-2625 on arrival and will be met in our parking lot for a forehead temperature check and to answer the questions below……” When you arrived early in the afternoon, for the 4PM check-in, Bill explained, through the glass front door, that he couldn't let you in because rooms were still being turned and sanitized from the morning check-outs. He also advised that he would call you on your cell phone as soon as the room was ready and suggested a few of the nearby shops in North Conway that might interest you. Bill called you later, at around 3:20 PM to let you know your room was ready. Your response was you were shopping and would be there later and thanked him for the courtesy call. When you returned after 4PM, Bill, with a mask on, reviewed the COVID questions recommended by the State and CDC's guidance and checked your forehead temperatures in the parking lot. In your review you seem to take offense that the common rooms were inaccessible during the COVID-19 pandemic, even though it was explained to you during check-in that this was meant to provide a safe environment for all of our guests and is recommended by the CDC and mandated by the Governor of New Hampshire's most recent "Safer at Home" guidance in the "COVID-19 REOPENING GUIDANCE a copy of which was displayed at the front desk. Bill also advised during the check-in ‘tour’ that we do not enter guests rooms without the express request of the guest. We also explain to all of our incoming guests that we are only opening a portion of our rooms to reservations and because of that we are able to seat everyone comfortably in our dining room each morning for breakfast and maintain a minimum of 6 to 10 feet of social distancing. Fortunately we have ample outdoor seating on our porch, front and back yards, and around the very large 20 foot by 40 foot pool area that includes lounge chairs, two tables with chairs and umbrellas, and more chairs and benches above the pool area. Again, to ensure the safety of all of our guests, we are constantly sanitizing the outdoor furniture. Before the pandemic, we offered an early morning coffee and tea service and afternoon tea with baked treats on our buffet table. Other guests have requested earlier coffee or tea during this Pandemic and we have provided it in separate carafes yet you did not bring up the subject. Paula still provides a full gourmet breakfast and baked treats for guests on their assigned tables and each guest table has it’s own sweetener packets, cream/milk carafe and coffee/hot water carafe for those drinking tea. Bill constantly and consistently queries our guests as to whether they need more coffee or tea or milk etc. He definitely remembers hand pouring you coffee so why you would state you only received a 1/2 carafe of coffee is beyond us. Like other small lodging properties, we are the only employees. Our goal is to protect our guests and protect ourselves since we are also in the high risk category. We are limiting everyone’s potential exposure by not entering the guest rooms until check-out except, as noted previously and explained during check-in, upon the specific request of the guest. The overwhelming majority of our guests have stated that we do not need to enter their guest rooms during their stay and they prefer it that way. However, if you required clean guest towels, you simply could have asked us for them, again, as was explained to you at check-in.
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Janet B wrote a review Oct 2020
Rockaway, New Jersey, United States
5.0 of 5 bubbles
My husband and I just returned from spending four nights at the Buttonwood Inn. We had Room 6 which is a large, yet cozy room. In addition, it has a large bathroom as well.
Bill, the owner, was very welcoming and had many interesting stories about the house, area, and his and our home state, New Jersey. His wife, Paula, made a different and delicious breakfast every morning; and by late afternoon there was a dessert waiting for us.
They did an excellent and professional job of creating a safe environment during this COVID time. Only half of the rooms are rented and each room has its own marked table in the dining room. They and all the guests wear masks at all times.
We enjoyed sitting by the fireplace with a drink in the evenings and browsed at their books about the area.
The Buttonwood Inn is up the hill away from the hustle and bustle of the town. Even though it’s just a three minute drive away, it feels like a setting in the deep woods.
The Buttonwood Inn felt like a second home or like I was visiting friends. It’s truly a wonderful place to stay.
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Date of stay: October 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Go to their website and check out all the rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Petrone, Owner at The Buttonwood Inn on Mount Surprise
Responded Oct 22, 2020
Janet, Thank you for your wonderful review of us and our inn. We strive to keep our inn safe for every one of our guests and ourselves by sanitizing all touch surfaces often and wearing masks. We're happy you and Charlie felt safe and comfortable here during your stay. We always enjoy conversing with our fellow Jersey guests. We hope you return again! Stay safe.
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alison o wrote a review Jul 2021
Haverhill, Massachusetts
+1
5.0 of 5 bubbles
My husband and i stayed for a few nights during our annual 4th of july vacation in The White Mountains
This beautiful Inn was by far my favorite!
The property has a beautiful outdoor heated pool and Jacuzzi
It was raining during our stay so we did not get to use.
Our room was very comfy
I enjoyed the old fashioned claw foot bathtub
The tv in our room had Roku so we were able to cuddle and watch movies
Take out food in the area delivered right to the inn as well.
It was so relaxing
The owners Doug & Donna and thier family are absolutely amazing
They are such great hosts
And they are wonderful cooks
The breakfast they offer each morning
Exceeded my expectations
We will definitely be visiting the inn again!!
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donna-Marie Cecere, Owner at The Buttonwood Inn on Mount Surprise
Responded Jul 6, 2021
So glad you enjoyed your stay! We loved having you!! Look forward to seeing you again :-)
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Jina wrote a review Jul 2020
New York City, New York
5.0 of 5 bubbles
Our experience over the weekend here at Buttonwood Inn was a special one. Not only was the Inn kept impeccably clean and up to standards especially during the covid crisis, Bill and Paula were also very meticulous with social distancing and contact while still maintaining that ever charming New England manner. The food was off the charts––Chef Paula is doing some magical things in the kitchen: the cookies she made that greeted us upon arrival, the breakfast quiche, the sautéed Yukon potatoes, and blueberry banana pancakes looked straight out of a magazine and tasted like Michelin grade stuff. Bill knows the area like the back of his hand and guided our way to explore the best that the White Mountains has to offer; his hospitality and kindred mild mannered personality truly makes you feel like you're somewhere kin to home. 10/10 experience, would recommend to fellow wanderlust trekkers exploring the American north east.
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Date of stay: July 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: All rooms are great! I believe room 4 has a private bathroom outside of the main room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Petrone, Owner at The Buttonwood Inn on Mount Surprise
Responded Aug 12, 2020
Jina, Thank you very much for your spectacular review of us and what you and Kristian experienced at our inn! I do like to cook and bake and regale our guests with delicious food. Bill is always happy to help our guests plan the best sights in the Mount Washington Valley. You both were delightful guests and we hope you return to the Buttonwood Inn.
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TomCeleste wrote a review Aug 2021
Berlin, Connecticut
5.0 of 5 bubbles
My wife and I just returned from our second stay at the Buttonwood Inn in North Conway, NH. If you are looking for a nice, quiet and relaxing B&B, this is it. Doug and Donna-Marie our hosts are very personable and a pleasure to talk with who also provided us with great breakfasts each morning. Highly recommended!
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donna-Marie Cecere, Owner at The Buttonwood Inn on Mount Surprise
Responded Sep 19, 2021
It was a pleasure having you stay with us! Great conversations! Please come again. Best, Donna-Marie
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oferz wrote a review Oct 2021
Tel Aviv, Israel
5.0 of 5 bubbles
We stayed at this lovely b&b for two nights, and wish we could stay longer.
Perfect location. quiet, but still close to the village. Very good for visiting the white mountains.
The building is elegant and perfectly maintained. A well-kept yard that gives a feeling of living in nature, with a pool, Jacuzzi and seating areas around campfires.
Room (7) is spacious, cozy and overlooks the mountain and the landscape.
Breakfasts are delicious and served in a beautiful room.
And above all, Donna and Doug are the best hosts. willing to help and advise on any subject.
We will definitely be back . highly recommend.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Donna-Marie Cecere, Owner at The Buttonwood Inn on Mount Surprise
Responded Oct 25, 2021
Thank you! We enjoyed having you stay with us! It was our pleasure :-)
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Kerry G wrote a review Aug 2020
5.0 of 5 bubbles
The homemade breakfasts and desserts at night made by Paula were phenomenal. Best way to start an effort end the day. Paula and Bill were very friendly. Bill started off with jokes and a tour to make us feel comfortable.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bill Petrone, Owner at The Buttonwood Inn on Mount Surprise
Responded Aug 12, 2020
Kerry, Thank you for your kind review of us and our inn. We're happy you enjoyed our breakfasts and afternoon baked treats. Bill has a light hearted approach in making our guests feel at home when they first arrive at our inn and glad you felt comfortable. We hope you return to the Buttonwood Inn!
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powertooles5 asked a question Sep 2016
Lebanon, Maine14 contributions3 helpful votes
is it pet friendly
Answer from Bill P
Medford, New Jersey16 contributions
My wife Paula and I have a Golden named Britt we rescued a number of years ago. Although we have always had at least one pet during our 42 years of marriage, the Inn itself does not allow pets in the guestrooms or any of the common rooms.
jojackson123 wrote a tip Oct 2022
Newark-on-Trent, United Kingdom6 contributions
5.0 of 5 bubbles
"We had the Saco River room"
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PCS1210 wrote a tip Mar 2022
Londonderry, New Hampshire12 contributions3 helpful votes
5.0 of 5 bubbles
"I took a look at quite a few rooms.All were so charming and bright and pleasant. Not a Bad room in the place."
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Brian G wrote a tip Oct 2021
Merrimack, New Hampshire2 contributions
5.0 of 5 bubbles
"Room 7 nice and large. Room 10 nice and large, with private jucuzzi tub in bathroom."
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Sally B wrote a tip Oct 2021
Seattle, Washington15 contributions2 helpful votes
5.0 of 5 bubbles
"The Buttonwood Inn is away from traffic and noise. It is delightfully quiet throughout."
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Marty T wrote a tip Sep 2021
6 contributions1 helpful vote
5.0 of 5 bubbles
"Room 7 was very comfortable."
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Not the right property for you?
There are more places to choose from in the Bartlett area.
PRICE RANGE
$165 - $281 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew HampshireWhite MountainsBartlett
NUMBER OF ROOMS
10
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Buttonwood Inn on Mount Surprise - Updated 2024

Frequently Asked Questions about The Buttonwood Inn on Mount Surprise
Which popular attractions are close to The Buttonwood Inn on Mount Surprise?
Nearby attractions include Cathedral Ledge (2.5 miles), Zeb's General Store (1.9 miles), and Diana's Baths (2.3 miles).
What are some of the property amenities at The Buttonwood Inn on Mount Surprise?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Buttonwood Inn on Mount Surprise?
Top room amenities include air conditioning, a flat screen TV, and a view of the mountains.
What food & drink options are available at The Buttonwood Inn on Mount Surprise?
Guests can enjoy free breakfast during their stay.
Is parking available at The Buttonwood Inn on Mount Surprise?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Buttonwood Inn on Mount Surprise?
Conveniently located restaurants include Abenaki Trail Restaurant & Pub, May Kelly's Cottage Restaurant and Pub, and White Mountain Cider Company.
Are there opportunities to exercise at The Buttonwood Inn on Mount Surprise?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at The Buttonwood Inn on Mount Surprise?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to The Buttonwood Inn on Mount Surprise?
Many travelers enjoy visiting North Conway Train Station (2.0 miles).
Is The Buttonwood Inn on Mount Surprise accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.
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