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BEST WESTERN Plus Boomtown Casino Hotel

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3,163 Reviews from our TripAdvisor Community

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Showing 3,159: English reviews
California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stopped on my way through Reno on Business. Needed reservations for October, my wife's birthday...asked to see the South Tower and a North Tower example of a room, since we will be meeting her Family at the Camp Village this would be the most convenient location for us to stay...Front desk was busy I waited for 30 min. before asking... More 

Helpful?
Thank 1trip0
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

OK - staff was friendly and tried their best to cover for all the things that went wrong--no sheet on the bed, TV didnt work, ice bucket soiled, etc. Checkin and checkout were bad - inaccurate, late, delayed, multiple efforts needed to check in! But the staff was nice about it, and it seemed they cared about how bad things... More 

Review collected in partnership with Best Western

Helpful?
1 Thank stevemS8750MP
Santa Maria, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First time to Boomtown. Stayed because my companions are Cabella's fans, and the hotel advertised a 30,000 sq. ft. Arcade/Fun Center. The Fun Center didn't work out so well, but Cabella's was great. The indoor pool was closed, but the outdoor pool at the KOA campground was open - I was told it wasn't convenient, but it was fun! Rooms... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Anele B
Santa Cruz, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel has the rudest, most unprofessional customer service I have experienced. They overcharge extra days and hang up the phone when confronted with this information. I would recommend to avoid staying at this hotel. CHECK YOUR CREDIT CARD STATEMENT afterwards, if you do choose to stay at this hotel. The food was awful(Fri-Sun lobster buffet). Everything was overcooked and... More 

Helpful?
2 Thank sfprankster
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room was small but nice. The room was quite and not much outside light came in.. was darker then most motel rooms .. which we need to sleep. The bed was very comfortable.. a seta presidential. I looked since we need a new bed and it was that comfortable. We had the best nights sleep. The only window went... More 

Helpful?
1 Thank Tammie S
Sacramento, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A good place to stay for a good price. A room with a king sized bed cost about $60.00 per night. Which I would consider a very reasonable rate. The room was very clean and everything was is very good working order. Also, the staff was very friendly and helpful. The location, right off of highway 80 is great. Many... More 

Review collected in partnership with Best Western

Helpful?
Thank Walrus W
Tucson, AZ
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived, check-in was slow and interrupted by a guest who had another guest walk into her room as they apparently double-booked it.Parking lot near hotel entrance was full so we had to use another lot further away. Room was very far from the elevator. They desperately need another elevator. Room was okay although we were surrounded by smokers... More 

Helpful?
Thank SWTravels
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a feedback about your recent stay! Your opinion is highly valuable to us! I am very sorry to hear your expectations were not exceeded during your stay. Our team works extremely hard to provide our guests with exceptional experience and I apologize we were unable to do so. We... More 

Manteca, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed at Boomtown Hotel Casino for years and Best Western taking over the Hotel is great. The bathroom amenities were quite improved and the beds were quite comfortable. Everyone enjoyed themselves and we'll be back soon.

Review collected in partnership with Best Western

Helpful?
1 Thank Marina P
Fort Lauderdale, Florida
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Boomtown hotel with my mother, disabled aunt and uncle for 1 night. We got in very late and it was a spur of the moment thing as we had issues at the camp ground next door, which we were planning to stay at. The room was $200 a night and I felt extremely over priced for... More 

Helpful?
1 Thank DAN_LUKE
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you for taking time to share your feedback with us. Your opinion is highly valuable to us and is very much appreciated. I am sorry to hear your expectations were not exceeded during your stay. Our guests safety is one of our main priorities and our hotel team works hard to provide all guests with luggage delivery... More 

Fort Bragg, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After checking in at nearly midnight to a over talkative clerk to have him put us in a room 2 miles away from the parking lot only to get a room to have our keys not work because it was ALREADY OCCUPIED! After getting another room in south tower 40 we get in to a broken refrigerator and some one... More 

Review collected in partnership with Best Western

Helpful?
2 Thank Wendy C
Lidia H, Front Office Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear guest, Thank you for taking time to write a review about your stay. Your opinion is highly valuable to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry to hear about the registration experience and the inconvenience it... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Rd, I-80 Exit 4 (Boomtown), Verdi, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Location: United States > Nevada > Verdi
Price Range: $56 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Plus Boomtown Casino Hotel 3*
Number of rooms: 316
Reservation Options:
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
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