Staff seemed to be minimal. Cocktail waitresses were hard to find and not friendly or prompt. Dinner at Mel's was slow and food was not correct, was cold and not very good. Staff seemed short. I had a coupon for food but was not pleased with me meal.
Hotel Room nice, comfortable, and quiet; Staff all very nice. KENO Staff friendly. Beverage Servers on top of their game. Downtown just isn't what it use to be. Boomtown for good times and a nice Room !
If you want an affordable fun place to visit with your children, this is the place to visit. Inside pool, lower priced game room and fun mini rides for all ages. Small property makes it easy to wander around and has a safe environment away from the big city. Microwave for reheating or heating food and small fridge for your drinks. An affordable place to go with kids and not break the pocket book.
At Boomtown, I stayed in a room where, apparently, maintenance was needed next door; however, I was not informed/warned of this, nor was I offered a different room, so as to avoid the extremely loud pounding noise of hammers banging on walls. I was unable to use my room for part of the afternoon on 11/23/22, due to the extremely loud noise, and was abruptly woken from sleep on 11/24/22 by the shocking noise of hammers pounding on the wall where my headboard rested. This is not acceptable for a guest, and I felt it should be brought to the attention of management, where perhaps some remedy could be offered. The ladies working the front desk were very kind; they were apologetic and conveyed caring. However, the day manager/supervisor (an older white male with a thin build and glasses) on Thanksgiving Day (11/24/22) was extremely dismissive and quite rude when I brought my concerns to him; he did not take any responsibility, made lame excuses that made no sense, and made absolutely no effort to make things right— he failed even to offer a sincere apology-! The behavior of the manager/supervisor ruined my stay, and my holiday— this was actually worse than the noise, because it “added insult to injury”-! And, since I was given no assurance that this would not happen again, I will not recommend others stay at this hotel-!…
The rooms were over priced, the casino was smoked filled and the Fun center open so late that kids were able to enjoy it either. The food at Mels was the best part, as they serve up a great dinner and breakfast.
We made reservations for one night here and also the steak house for dinner. The room was clean and everything worked. There is a nice tv, fridge, coffee maker, microwave, and safe. The king size bed was very comfortable and had plenty of accessible outlets. The steak house we have visited before and already knew how good the food and staff are. We celebrated our mother's and her sister's 85th birthday with 7 of us and it was perfect.
One night the power went out. They were running part of the casino on battery back up because the emergency generator didn't work. No power in any of the rooms for about 4 hours from 11 P.M. to 3 A.M. Then to cap it off, the water was shut off the next morning without any warning. Housekeeping didn't clean the room during our 3 night stay and the housekeepers, when asked, would not replace our bath towels. Not a great way to spend a 29th anniversary.
Fun for the whole family from the arcade to gambling there is something for everyone! Take a dive in the indoor pool or hit the weights at the fitness center! Pricing of arcade and the deli are very reasonable, if you are on a budget and have a big family like me Boomtown is definitely the place for you!
This was the first time we stayed here (and not the last). It was clean, beautifully decorated, lots of pillows and staff was first rate! We will definitely go back.. All the gambling was a total blast also!
I wish we hadn't been rushing in and out of town so quickly. The band downstairs was playing some of my favorite classic rock, people were dancing, and the family fun center would've been perfect for my teenage boys if we'd had more than a couple of hours to relax. As it was, we enjoyed a late dinner at Mel's, and slept in a very quiet, very dark room (it was perfect). Only one issue would be in the bathroom; the shower wasn't cleaned well and the floor tiles were buckling a little (like the building could crumble underneath us, but that's just my mind playing tricks... it was fine.) I would definitely stay there again!!