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Best Western Plus Boomtown Casino Hotel

2100 Garson Rd, Reno, NV 89439-8007
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Guests1 room, 2 adults, 0 children
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BestWestern.com
$114
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Orbitz.com$96
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Trip.com$114
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Traveler (109)
Room & Suite (62)
Dining (7)

About

Location
Cleanliness
Service
Value
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Game room
Children Activities (Kid / Family Friendly)
Free public parking nearby
Secured parking
Parking
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Snack bar
Vending machine
Mini golf
Skiing
Entertainment staff
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Gift shop
Newspaper
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Safe
VIP room facilities
Bottled water
Refrigerator
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Good to know
HOTEL CLASS
Languages Spoken
English, Russian, Spanish, Farsi
Hotel links
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Special Offer:BOOK DIRECT & SAVE
Hotel deals
3,872Reviews13Q+A100Room tips
Traveler rating
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  • 699
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  • 278
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Popular mentions
The trip from hell started at check in. When the reservation was made we requested a room in the north tower. Checking in we were told since it was prepaid we just get what is available at check in. Then I was given two room keys for room 242. So I take my luggage and try to find 242. But there is no room 242, so I find 3242 of course the keys don’t work. Back down to the desk , I tell her the keys don’t work and she puts them in the encoder again and as she puts them in the sleeve she writes a 1 after the first 2. So the room I should have been sent too was 2142. No apology no explanation. I’m so glad it was only for 2 night. I will never ever step foot in this place ever again!
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Response from KayleeBTReno, Front Office Manager at Best Western Plus Boomtown Casino Hotel
Responded 4 days ago
I am very sorry to hear there was an issue with the online reservation you made. We are constantly looking for ways to improve our customer experience and we appreciate you sharing your feedback. We will utilize your comments to further strengthen our front desk training. We hope you reconsider and stay with us again.
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Hotel's Favorite
This was a one night stopover on our way to Las Vegas from the Northwest. We had booked a north tower King suite with balcony and that is exactly what we got.When first entering the room, it was clean, well equipped and comfortable. The bed was comfortable and the balcony was large. The only two things that I could say might need some improving would be the fact that the bathroom has no fan, this is the first time in any hotel I have run across this. Also, when entering from the highway, the fact that this resort is the Best Western is not clearly marked could be better too. The casino is OK, not my main reason for staying here, but it is big enough to walk around and find something to play. Check in was quick and correct. The parking is plentiful and well lit. We didn't make it to the pool. We did have breakfast at Mel's and it was affordable and delicious!
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Response from KayleeBTReno, Front Office Manager at Best Western Plus Boomtown Casino Hotel
Responded May 27, 2019
We appreciate your outstanding rating and feedback. In our North Tower rooms we do not have a fan in the bathroom because we just have a vent. I will make sure to pass your kind words along to the Mel's manager as well that you enjoyed your breakfast with them! We look forward to having you stay with us again!
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Great experience over the weekend. The remodel and new ownership under Best Western really has made a difference, and it shows. The room was clean and pleasant. Smiles abound from the staff. We had stayed at Boomtown in the 90's, and had stopped by often. Wow, what a change. Easy check in and out, great service at Mel's.. Way to go folks. We will be seeing you in the future.
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Response from KayleeBTReno, Front Office Manager at Best Western Plus Boomtown Casino Hotel
Responded 4 days ago
Thank you so much for taking the time to write such a nice review! We really appreciate you taking the time to share your experience. We look forward to you visiting again real soon!
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Had a great time! Great room and great choice of places to eat right at the hotel. Mel's Diner is a great choice to eat with a great menu choice and great prices and open 24 hours, can't beat that. Wonderful buffet for Thursday or Friday for Prime rib at just 9.99, great value. A short trip to run in to Reno for a change in pace if wanted. Overall a wonderful stay.
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Response from KayleeBTReno, Front Office Manager at Best Western Plus Boomtown Casino Hotel
Responded 6 days ago
Thank you so much for the wonderful rating and review! We really appreciate you taking the time to write about your experience and share your feedback. We look forward to you coming back and visiting us again soon!
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The hotel and room were very nice and clean, I would recommend using the valet service, the young men were very friendly but the first one was brand new and didn't know much about the hotel when I asked questions. The front desk staff seemed stressed, disgruntled or bored. Neither one smiled at check in. At check out it took a bit longer to check out, neither front desk clerks acknowledged me standing there, the girl looked up a couple of times but no one said anything.
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Response from KayleeBTReno, Front Office Manager at Best Western Plus Boomtown Casino Hotel
Responded 1 week ago
I am very sorry to hear that you did not have a great check in and check out experience. I will personally make sure this is addressed with our front desk agents. We appreciate your feedback and are constantly looking for ways to improve our overall customer experience. We hope you reconsider and stay with us again!
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Previous
PRICE RANGE
$98 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
boomtown hotel and casino, boomtown nevada, boomtown nv, boomtown hotel reno, boomtown hotel casino
FORMERLY KNOWN AS
Boomtown Hotel & Casino
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
316
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