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BEST WESTERN Plus Boomtown Casino Hotel

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BEST WESTERN Plus Boomtown Casino Hotel
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3,227 Reviews from our TripAdvisor Community

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Showing 3,222: English reviews
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Vallejo, United States
Reviewed 2 days ago NEW

Boomtown Casino Hotel is the place to stay while visiting Reno. Great service, easy access and everything you need under one roof. The restaurants offer excellent dining and Peet's Coffee is the best. Thank you, Boomtown!

Review collected in partnership with Best Western
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Helpful?
Thank denisef899
Palo Alto, California
HOTEL’S FAVORITE REVIEW
Reviewed February 21, 2017

What a wonderful welcome we had as we arrived. The room was ready when we got there at 1:30pm. We used to have to wait. Everyone was nice and helped us with our needs to be comfortable. We ended up going exploring and found some really good roads off to the west of Verdi that go over to Loyalton/Portola. What...

Review collected in partnership with Best Western
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Helpful?
Thank Greg M
About Hotel's Favorite Review
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a review about your stay! Your feedback is highly valuable to us! We are very happy to hear that you have had an outstanding experience and appreciate your kind comments! Please come see us again soon! Warmest regards,

Sonoma, United States
Reviewed 2 days ago NEW

Very Attentive Staff were happy and said BW TREATS THEM GOOD. Newly disabled so they made me feel welcomed and really sincere about my needs .......Making the reservation was fun she was Great to talk with

Review collected in partnership with Best Western
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Helpful?
Thank Y5783PUmichaelb
Vacaville, California
Reviewed 3 days ago NEW

The hotel was nice. The beds were comfy and the room didn't smell of any smoke. The room wasn't stocked before we arrived. The bathroom also had used soap in the bathtub when we arrived and trash in the trash cans. Other than that, it was good. The lobster buffet had a long line and we got there later so...

Review collected in partnership with Best Western
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Helpful?
Thank 685ccook
amberrose42
Reviewed 4 days ago NEW

I stayed at Boomtown for the first time on March 1 of this year for my 31st birthday. Got a few rooms with friends and brought the kiddos along. Free room for 2 nights (we actually got 3 rooms free between us)- what more could you want? Stayed in the North Tower and was pleasantly surprised with the condition of...

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Helpful?
Thank amberrose42
Red Bluff
Reviewed 5 days ago NEW

We love Boomtown. We have been coming here for years. Friendly staff. Clean hotel. The remodel is nice. My kids loved the indoor pool and the Fun Center Arcade, of course. Worth the stay. Also, you don't have to walk far for parking like you have to in downtown Reno.

Review collected in partnership with Best Western
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Helpful?
Thank im49erlover
Sacramento, United States
Reviewed 6 days ago NEW

Remodeling of the lobby, new carpets throughout, turnover of staff, has a better vibe to it. Currently they are remodeling the buffet and I'm interested to see what that looks like when they are done. I'm wishing they had better background music they plan all day but it's probably a generational thing, I'd like to hear more 80's and they're...

Review collected in partnership with Best Western
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Helpful?
Thank 755marlad
Boise, Idaho, United States
Reviewed 1 week ago via mobile

Very clean modern room, good price, but the walls are painfully thin. You can hear people, tv, clothes hangers in the closet in the room right next to you. I don't understand why on a Tuesday night they stick you right next to other people. The hotel is pretty empty. If you did t hear everything then the rating would...

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Helpful?
Thank Amy C
Red Bluff, California
Reviewed 1 week ago

Lack of attention to details is still a Problem. They can't manage to provide a Bath, Face and Hand Towel for each Guest without being asked, and I' referring to a couple. Lighting is Inadequate throughout the Room, especially in the Bathroom where there is not enough light to shave by.

Review collected in partnership with Best Western
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Helpful?
Thank Don4491
Lidia H, Guest Relations Manager at BEST WESTERN Plus Boomtown Casino Hotel, responded to this review

Dear Guest, Thank you so much for taking time to write a review about your stay! You opinion is highly valuable to us! I am very sorry the towels in the room were not up to our standards. I have addressed it with our housekeeping team and will make sure the training is done immediately. On behalf of our entire...

Chico
Reviewed 1 week ago

We stayed for 2 days the experience was just ok not anything special. Love the LOBSTER best part of the whole experience. We always go there for the Lobster and play but never stay, that was our first time.

Review collected in partnership with Best Western
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Helpful?
Thank M4492WNthomasr
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 

Additional Information about BEST WESTERN Plus Boomtown Casino Hotel

Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Location: United States > Nevada > Reno
Price Range: $62 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Priceline, Best Western, Agoda, Reservation Counter and Despegar.com so you can book your BEST WESTERN Plus Boomtown Casino Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Hotel Style:
#5 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Plus Boomtown Casino Hotel staff and other travelers.
9 questions
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Sparks, Nevada
5 months ago
Apache Junction, Arizona
over a year ago
Chandler, AZ
7 days ago

See all questions (9)

Questions? Get answers from BEST WESTERN Plus Boomtown Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose North Tower”
 of 5 bubbles amberrose42, 4 days ago | Read review
“Stay somewhere else.”
 of 5 bubbles RhondaJ983, 2 weeks ago | Read review
“Ask for a room in the South Tower if you want a mountain view.”
  • King Room in South Tower
  • King room in South Tower
  • King room in South Tower
 of 5 bubbles Anna_E_Hiller, 3 weeks ago | Read review
“The north tower is away from the freeway.”
 of 5 bubbles Q9127LLmiker, Jan 9, 2017 | Read review
“The north tower seems to be newer, but the south tower is around the indoor pool.”
 of 5 bubbles sandsunsurf72, Dec 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question