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Cheaper
Average
Higher
About
4.5
#5 of 54 hotels in Reno
Location
4.6
Cleanliness
4.6
Service
4.6
Value
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Plaza Resort Club is an award-winning RCI Gold Crown Resort and Hotel located in the heart of Downtown Reno’s Riverwalk District, the center of Reno’s downtown revitalization. The district has become known for its amazing restaurants and bustling arts community. Walk across the street and take a stroll along the Truckee River while shopping at some of Reno’s finest boutique shops. Catch a show at a nearby theatre or walk to the nearby Downtown Casino District. When you’re not out on the town, take a swim in our heated indoor pool or hang out on our roof-top sundeck while admiring the city skyline. Play a game of billiards in our Guest Lounge. Grab a book from our library or get your heart pumping in our well-equipped fitness center. And when you’re finally ready for a good night’s sleep, retreat to your spacious, comfortable and well-appointed suite. We are committed to ensuring your satisfaction and look forward to having you as our guest.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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At the Plaza Resort Club Hotel, guests have expressed appreciation for its updated amenities, including a heated pool, and its central location that offers easy access to the river walk and local attractions. The spacious rooms with classic decor receive compliments, although some guests suggest they could benefit from modernization and more thorough cleaning.
The staff at the hotel earns praise for their friendliness and helpfulness, contributing to the property's cozy and nostalgic atmosphere. However, opinions on value are mixed, with some finding the hotel affordable, while others point out high costs for certain services.
Location
Convenient
Atmosphere
Nostalgic
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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The location is near the River Walk and is within walking distance of many resorts and five downtown casinos. The room was spacious for a hotel room. We didn't use any of the amenities, so I can't comment on those. The staff was very helpful and responsive. There is no meal service at the hotel on a daily basis, so you will have to go out in the mornings and evenings. There is a convenience store on the corner so you can buy items to store in the refrigerator. There is also a movie theater nearby and several restaurants and pubs.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Plaza Resort Club Hotel
Responded Aug 24, 2022
Dear Richard, Thank you for taking the time to share your comments with us! We are happy to hear that you appreciated our lovely location, spacious accommodations, and helpful staff members. It was a pleasure hosting you, and we hope to see you again soon!
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The Plaza is in a perfect location for the traveler who wants something other than the casino experience. The hotel is quiet, just across the street from the Truckee River where there is a walking trail. I have stayed at this hotel 3 times, 2 in the winter and once in the spring. I loved the location because there is so much in walking distance.
The staff is very accommodating. Be sure to ask for the "dish pack" if you are planning on snacks and coffee in your room, The upgraded room came with a table and 4 chairs, small frig and microwave. Great for warming up muffins or leftovers ;P.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip:We got an upgrade to a superior double queen room for $10/night extra. Well worth it for 4 in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Plaza Resort Club Hotel
Responded Jan 6, 2020
Dear Christy, Thank you for returning to stay with us and for taking a moment to share your review. It's wonderful that you enjoyed our convenient location, exceptional staff, and upgraded room. We trust you had a phenomenal trip and hope to see you again soon!
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The hotel was nice and clean. The staff was friendly. They didn’t provide room service for everyday without the extra charge and parking was an additional charge because they valet it in and out for you each time. I personally would like free access to get my vehicle whenever I like but they were usually timely in retrieving the car. Other than that the service was good. We had one person that was playing loud music next to us and they were fast about addressing the complaint. I did like that they had games available for guests to play and they have a pool table as well.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Plaza Resort Club Hotel
Responded Jan 6, 2020
Thank you for staying with us and taking the time to share your thoughts. We're so pleased our friendly staff made you feel welcome and that you appreciated the onsite entertainment options. However, we apologize for any issues with parking and housekeeping. We'll pass your comments along to our staff for further review, and we invite you to stay with us again during your next trip.
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The pride in ownership is apparent throughout. This is a timeshare/hotel which was built in the 70s however is in excellent condition for an asset of that age. It’s tastefully decorated with antiques and memorabilia which speak of the days of old. The lobby is circa 1920s. The attention to detail shows a thoughtful and caring owner. Doors are stained glass. Renovations left some of the original 70s character, like the inlay tile floors on floor 7. Each floor has a different theme. We stayed on the 12th floor which was the Tahoe themed floor. Breakfast was available for $8/person which is a good value for the area. The indoor pool is sparkling clean with a nice surround including a large screen tv and bar. Front desk and valet staff are friendly and informative. Parking is free but valet only which was nice because it was below freezing and we got to wait inside while someone pulled the car around for us. Rooms are big with super comfy beds but do still have popcorn ceilings. If that’s what deters you from a hotel, this is not your place. If you can overlook it, this place is a gem. Great views of “The Row” and the riverfront. No train noise like some other nearby establishments. Walkable to the Row (group of casinos at the top of Virginia St). A great value for the money. This is probably our new “go-to” for hotels in Reno.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Plaza Resort Club Hotel
Responded Jan 22, 2020
Dear Rachel, Thank you! We are very glad that you appreciated our modern yet historic facilities, as well as our various amenities and services. We do take a lot of care to curate a beautiful atmosphere. It was a pleasure serving you, and we look forward to seeing you again in the future when you return to Reno!
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Lobby has outdated feel but heated pool and fitness room was nice for my teen kids. 7th floor little confusing with so many mirrors, two elevators, many doors, pool, dining room, pool room, fitness room and turns everywhere.Homeless people frequent nearby park by river or outside hotel but they don't bother. There is only valet parking, no self-parking so tipping valet was getting costly. There is some metered parking on road. Two of valet were so friendly and very helpful. Would be nice if there was a power strip bedside for phones instead of plugging into the alarm clock. Room cleaning personal are very loud (constant laughing, socializing) in hallway as they go from room to room. After 6 days, it get a bit annoying.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Plaza Resort Club Hotel
Responded Feb 18, 2020
Thank you for taking the time to share your experience with us, we value all feedback that we receive. It pleases us to see that you appreciated our delicious breakfast, great pool, and convenient fitness room. We're very sorry that we couldn't offer more parking options and regret the noise you overheard from our housekeeping team. We've addressed these matters for the comfort of our future guests. We wish you nothing but the best and hope you'll give us another chance to do better in the future.
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Hotel was nice, but the lack of housekeeping was a little disappointing. We were here for 4 days/3nights and not once had our room cleaned, towels / toiletries replaced garbage taken out, nothing. A warning online, prior to booking would have been appreciated. I was told at check in that there would be no housekeeper and I needed to go downstairs when I needed something. They didn’t even offer to at least bring what we needed. We had some AC problems. Also, being charged for a 2nd vehicle was irritating as it wasn’t stated anywhere that we were only allowed 1 vehicle between the 4 people staying in the room. I think we paid too much for what we got. If you aren’t providing housekeeping, you should lower your rates.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Plaza Resort Club Hotel
Responded Jul 26, 2021
Thank you for the feedback. We apologize that you were not completely satisfied with your stay. Due to current regulations, our housekeeping services are limited and we apologize for any inconveniences during your visit. Your comments have been shared as we look for ways to improve. We appreciate you choosing us and hope to have another opportunity to deliver the level of service that you expect.
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Newly engaged, we jumped from Northstar to Reno. When Hotels.com didn’t fully process our reservation, the front desk attendant still honored the King suite price. We stayed in room 1502. It had a wonderful view, comfortable bed, and the amenities on the seventh floor were amazing for the price: Indoor heated pool, full breakfast made-to-order for only $8 a person, and right on the river. It was a two-block walk to fun gambling and events. We will be back!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Plaza Resort Club Hotel
Responded Feb 11, 2020
It is music to our ears to hear that you loved your time here at Plaza Resort Club Hotel! Reviews like yours are such a compliment to the team, and we are thrilled that our staff could help you feel at home. Awesome views, cozy beds, and wonderful amenities are all part of making special memories. We're excited that our pool was a hit! When your travels bring you back to town, come and see us again.
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Outdated resort but better amenities, a bit more space in the rooms & authentic Victorian feel. Customer service could improve, always asked if I was there for a time share, I am an owner but because I wasn't using points or weeks stays, automatically I was denied above & beyond service. Beds were comfy, rooms were decent & to mention, guests may purchase breakfast vouchers for $8 plus tax. each, was worth it being it was a buffet and omelet station. (Front desk Vicki gave by far the worst customer service, beware)
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Plaza Resort Club Hotel
Responded Feb 5, 2020
Dear Tosh, Thank you for the constructive feedback from your recent stay with us. While you enjoyed aspects like our wide range of amenities and comfortable beds, we are sorry that your stay did not meet your expectations in every respect. Please accept our sincere apologies for any concerns with service. It sounds like our team has some opportunity to improve. We strive to go above and beyond for every guest. We're happy that our breakfast was a hit as well, and we would love to build on aspects like that as we invite you back to Reno. Let us exceed your expectations on your next stay!
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Been coming to the Plaza Resort for the past 12 years and always enjoy our stay. It has a nice decor and great proximity to the river, restaurants and casinos. The pool area is especially nice and the rooms are very large with floor to ceiling windows looking out over the city of Reno. Hint: request the City View (East facing) side, up high for the best views.
That said, each time we come here the resort feels as if it is in a steady state of decline. The jacuzzi was removed a few years ago and never replaced. The gym room is very small and the equipment is literally falling apart. Management should either replace the aging equipment or do away with the gym altogether. Light fixtures over the pool are falling apart - can't imagine it would cost "that much" to replace them. Cabinets in the room are loose and could easily be fixed if management would take the time to address the issue. Also, the blanket on our bed had a huge hole in it. With all of this is mind, I'm not sure how this resort still has a gold crown rating.
So, would we stay there again. Yes, we would. It's a great value and we love visiting Reno so are willing to put up with some of the cons. Hopefully, management will start addressing some of the "dated" issues mentioned in my review. Otherwise, the Plaza Resort will continue to decline to the point where we may need to consider a different place to stay when visiting Reno in the future.
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Review collected in partnership with RCI
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Plaza Resort Club Hotel
Responded Jul 13, 2021
We're proud to include you among our returning guests. It's great to know that our lovely decor and convenient location continue to impress you. However, we apologize for any concerns about upkeep in the gym and pool area. Your feedback helps us improve, and we'll look into your comments further. The next time you're in the area, we welcome you to stay with us again.
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We booked two rooms for a week through RCI on checking the ranking given by RCI. Property has been rated Gold Crown for more than a decade. However our experience was mixed. Pros Spacious studio rooms with full furnishing. Furnishing is dated but well maintained. Location is big positive as nearby riverside is hub of all activities. Restaurants serving all type of cuisines are within walking distance. Parking is within the building. Activity center is well maintained. Cons.. No service for the entire period of seven days. No staff is seen with masks. Covid seems to be more of an excuse. Front office staff although courteous and helpful has been instructed to deny basic services to timeshare clients. We could see other guests also pleading to lend vacuum cleaner for self cleaning the rooms. We went through the same stress. Only saving grace was offer from front office to change the rooms.
Final recommendation... it is okay to book this place for couple of days. Avoid if you are planning long stay.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip:Book higher floors to avoid road noise and for better views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Plaza Resort Club Hotel
Responded Jul 14, 2022
Thank you for staying with us and taking the time to share your thoughts. We're glad our convenient location and spacious rooms impressed you. However, we apologize for any concerns about service, and we'll speak with our staff about your comments. If you're in the area again, please consider coming back to see us.
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We were just there a few weeks ago. We were pleased with the room, but we did not have a Jacuzzi. There was a regular tub/shower. Maybe other rooms have Jacuzzis. Try calling the hotel directly. They would know the answer to both of your questions.
Thank you for your inquiry. We regularly review our services and policies, and at this time, we are not allowing pets. We know that pets are part of the family and are being accepted at more and more properties for a nightly fee. For now and into the foreseeable future, though, we will maintain our policy that we do not allow pets.
There are more places to choose from in the Reno area.
PRICE RANGE
$123 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza on the river at plaza resort club hotel reno
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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