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Grand Sierra Resort and Casino

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Traveler (957)
Room & Suite (384)
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Overview
  • Excellent56%
  • Very good27%
  • Average11%
  • Poor4%
  • Terrible2%
Travelers talk about
“bowling alley”(521 reviews)
“summit rooms”(232 reviews)
“johnny rockets”(219 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Additional information
Offers from Grand Sierra Resort and Casino
Offers & Announcements: Rooms Starting at $31!
Offers from Grand Sierra Resort and Casino
Offers & Announcements: Rooms Starting at $31!
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Rooms
Jun 4Jun 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15,320)
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15,268 results
Traveler rating
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1,714
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8,195
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821 - 825 of 15,268 reviews
Reviewed December 14, 2017

My girlfiriends company party was at GSR. We always have a excellent time here. Our last two visits were to have sushi at Rim. Better to drink party and rest at GSR, than getting a ticket. I will continue to make GSR my spot!More

Review collected in partnership with this hotel
Thank James J
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded December 16, 2017

Dear James, Thank you for this wonderful review and for making GSR your go-to spot! We appreciate you taking the time to give us your feedback and are elated to hear about your experience at GSR for your girlfriend's company party. There is nothing more...More

Reviewed December 14, 2017

We live in Reno, so the two day getaway was way to relax. The room was excellent as was the service. Restaurants had good food and service. We upgraded to a concierge room and it is more than worth the extra, view was spectacular.More

Review collected in partnership with this hotel
Thank 228craigv
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded December 16, 2017

Dear 228craigv, We loved reading your review. Thank you for sharing your experience and choosing the Grand Sierra Resort and Casino. It is a pleasure to know how much you enjoyed your room and Restaurant Row. We truly appreciate the recommendation to our future guests,...More

Reviewed December 14, 2017

Check in was a mess. we had a 2 hour wait from 3 to 5 pm for our room. We wanted to be next to ur friends but found out we were down a different hall on the same floor after paying for an upgrade....More

Review collected in partnership with this hotel
Thank roseannab105
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded December 17, 2017

We appreciate you taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino, in regards to the delay with check in and location of your guest room, as what you described certainly is...More

Reviewed December 14, 2017

The name GRAND says it all. Great room, food, drinks and play! It's the reason I keep returning. A recent conversation about the 3 "biggies", Atlantis, Peppermill and GSR, and how they compared one to anther, and GSR won hands down! Slowly but surely it...More

Review collected in partnership with this hotel
Thank 305loisg
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded December 16, 2017

Dear 305loisg: Thank you for this wonderful review! We pride ourselves on our quality of service and fun atmosphere...we are elated that you have made GSR #1 and are one of our many loyal guest. Enjoy the holidays and we look forward to welcoming you...More

Reviewed December 14, 2017

We love coming to GSR as a quick getaway with the kids. Unfortunately, this time around we had to cut our trip short due to the smoke. It was pretty bad. Even the room was really smokey. Bad for kids.More

Review collected in partnership with this hotel
Thank 302madhavip
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded December 16, 2017

Dear 302madhavip, Thank you so much for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed your quick getaway with your kids. We do apologize about the smoke smell you encountered this time...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Pool
Room Service
Restaurant
Spa
Bar/Lounge
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Airport Transportation
Room Service
Business Center with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Spa
Casino and Gambling
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$73 - $302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$73 - $302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (957)
Room & Suite (384)
Pool & Beach (86)
Dining (23)
Amenities (74)
Family and Play Areas (8)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Gary H
February 26, 2018|
AnswerShow all 3 answers
Response from Michael H | Reviewed this property |
I have had a deposit being held for a few weeks after the stay. It makes no sense that Reno hotels do this. Because of the policy and the area itself I do not consider Reno on my "must see" list.
1
Vote
StbrnRoz
November 8, 2017|
AnswerShow all 3 answers
Response from deeppurple1 | Reviewed this property |
Just follow the signs in the airport to ground transportation at the airport and you will be guided to where the hotel shuttle service will pick up.
0
Votes
Gary H
October 2, 2017|
AnswerShow all 4 answers
Response from GSRCustomerCare | Property representative |
Gary: This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit... More
1
Vote
Room Tips
"Depends what you want, lower floors are less travel time."
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"The A side is slightly more updated and prettier but the Summit rooms have microwaves."
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"When checking in asked for a quiet room. Also, you have a selection of views, for example, the city or the..."
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"Ask for a top floor with city view"
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