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We stay at this resort every time we are in Reno visiting family and Susie has always made our stay fantastic! Love visiting the pool area which is perfect for a family day. So many activities to do with my little one! Rooms are always...More
We have been coming to the Grand Sierra for several years. it continues to have a different look every time we show up. We have always said, "it's all under one roof". You don't need to go anywhere else. We have stayed in other properties...More
1 Thank larkinjl
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded April 16, 2018
Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon....More
We had a great time during our visit..Larry was the finest Host we have ever had....he was courteous.attentive to all of our needs, always asking if there was anything we were in need of.i would recommend the GSR and Host Larry to all my family...More
I will never step foot in Grand Sierra again! I stayed at and worked in the meeting space in this hotel. Security was awful. They should fire the lot of them and start again. The carpets were greasy messes! The food was cold. I have...More
The hotel room was supposed to have a 3pm check In we couldn’t check in until closer to 5, the clerk next to us offered consolation in food credit to the customer next us and ours offered nothing, when we got to the room housekeeping...More
Response from GSRCustomerCare | Property representative |
This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit... More
This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit.
Please let us know if we can be of any further assistance!