Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV 89595-1200
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About
#2 of 62 hotels in Reno
Location
4.5
Cleanliness
4.4
Service
4.4
Value
4.4
Travelers' Choice
GreenLeaders Silver level
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling
Casino and Gambling
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Game room
Mini golf
Entertainment staff
Evening entertainment
Nightclub / DJ
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
On-demand movies
Walk-in shower
Complimentary toiletries
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Chinese, Japanese
Hotel links
Location
69Somewhat walkable
Grade: 69 out of 100
14Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
2500 E 2nd St, Reno, NV 89595-1200
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Getting there
Rental CarsSee rental cars from $17/day
10612Reviews107Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
Kylie at pool is such a sweetheart Brenda at Crystal Lounge is adorably charming Freddy in gift shop is super cool & fast. Rachel in gift shop is always so attentive & spot on to say the least. Thx GSR U HAVE WONDERFUL EMPLOYEES ILL BE BACK SOON!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring deep conditioner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
Hello Everyone. When making this reservation for our stay at the GrandSierra resort, I was lucky enough to talk with Jennifer G. If you look in the dictionary under Customer Service you will see her picture. She is the way customer service should be everywhere. She was so helpful with cancelling one reservation, then helping me book another reservation. She is 5-star in my book. I hope her supervisor can see this because she is just a joy to talk with and so very helpful. Keep up the good work hiring people like Jennifer that will go above and beyond to help.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: BE kind to those in customer service, and they will go out of their way to help you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 4 weeks ago
Dear grabber72, Thank you for taking the time to post this amazing review! We are elated to hear about your experience with Jennifer. Please know your kind feedback has been passed on to our management team so Jennifer can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to your return! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is great. Love the entertainment. Love the food. Love the rooms. Friendly staff. Only issue was we were woken up at 6:35 to move rooms when we did not ask for it. Love the crystal bar. Family had fun bowling.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Teresa B was our VIP bartender during a recent concert. Teresa provided a masterclass in hospitality and customer service.... .............................................. ....... ...... ..
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
VIP Casino Host Brenda Guzman's professional service to arrange my GSR room reservation and Riverdance show tickets was excellent. I really appreciate Brenda's reliability and friendly demeanor while conducting business. When I arrived for my four day GSR visit Audrey in the VIP office greeted me with a smile and took care of the details of my visit. GSR management should recognize Brenda and Audrey as great employees.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Hotel rooms on the west side of the resort give wonderful views of the Sierra Nevada mountains.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 2 days ago
Dear tazmanm2021, Thank you for taking the time to give Grand Sierra Resort & Casino a 5-Star review! We are elated to hear about your experience with Audrey and Brenda. We have passed on your kind feedback to management so Audrey and Brenda can receive the recognition they deserve. We are very lucky to have them on our team. We are looking forward to you visiting us again soon! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Rooms a big and airy, beds were very comfortable ,amenities are more than perfect .Went and Saw RiverDance at their Theater. The Show and the Arena were perfect, everything from the management to all the staff were courtious and friendly, I would definetly go back for sure
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 2 days ago
Dear john m, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed Riverdance at Grand Theatre during your stay with us. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The dude Kamrin Byers is a stud at the kids zone, on point and took care of business. The hotel has everything and the amenities are great. For the money, environment and people I would choose this resort over vegas
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 2 days ago
Dear Robbie B, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Kamrin. We have passed on your kind feedback to management so Kamrin can receive the recognition they deserve. We are very lucky to have them on our team. We are looking forward to you visiting us again soon! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GSR is always our first choice to stay at when driving up to Reno for over 20 years. Our host Leslie Barnett always make sure we have a wonderful experience when visiting. Our host/player relationship is the reason we stay at GSR. Our stay this visit was from Friday to Wednesday. Much has changed after COVID. The buffet hours were not consistant. They were not open for breakfast. Only dinner and Sunday Brunch. Although comped the prices of the buffet should be revisited to cater to both the locals and visitors. We went to the Grand Cafe, however it seemed like there was only one server to assist a full section. It took approx 30 min to take our order. We resorted to other properties for meals, and definitley breakfast. The pool was inconsistent as well. We could not tell when the pool was open. They only had the the top section and the hot tubs open as of 11am. Hopefully as the summer season approaches there will be more staff to accomodate for the traffic. …
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 3 days ago
Dear Krekchell, Thank you for taking the time to post this amazing review! We are elated to hear about your experience with Leslie. Please know your kind feedback has been passed on to our management team so Leslie can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to your return! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was amazing an incredible suite. We checked in and headed straight to the casino. The dealers JR and Amy made my table play a blast as usual I look for them every time we come The Grand Sierra. Just another fun trip to GSR
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 3 days ago
Dear Russell M, Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience with JR and Amy at the table games. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward to your return. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Pools service was exception and Anthony helped me and my friends get set up and comfortable for the day. Everything was very neat and clean, and it seemed that many other people enjoyed The pool! Thank you!
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 3 days ago
Dear Gavin R , Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience with Anthony at The Pool. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward to your return. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$97 - $258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sierra hotel reno, summit at grand sierra hotel
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
1995
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Claim Your ListingGRAND SIERRA RESORT AND CASINO $62 ($̶1̶8̶9̶) - Updated 2023 Prices & Hotel Reviews - Reno, NV
Frequently Asked Questions about Grand Sierra Resort and Casino
Which popular attractions are close to Grand Sierra Resort and Casino?
Nearby attractions include Break Through Reno (0.07 miles), Grand Sierra Resort and Casino (0.03 miles), and GSR Bowling Center (0.3 miles).
What are some of the property amenities at Grand Sierra Resort and Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Sierra Resort and Casino?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sierra Resort and Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Sierra Resort and Casino?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Sierra Resort and Casino?
Conveniently located restaurants include Charlie Palmer Steak Reno, The Grand Buffet, and Johnny Rockets.
Are there opportunities to exercise at Grand Sierra Resort and Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Sierra Resort and Casino have an airport shuttle?
Yes, Grand Sierra Resort and Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Sierra Resort and Casino have airport transportation?
Yes, Grand Sierra Resort and Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Sierra Resort and Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sierra Resort and Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.