Hello Everyone. When making this reservation for our stay at the GrandSierra resort, I was lucky enough to talk with Jennifer G. If you look in the dictionary under Customer Service you will see her picture. She is the way customer service should be everywhere. She was so helpful with cancelling one reservation, then helping me book another reservation. She is 5-star in my book. I hope her supervisor can see this because she is just a joy to talk with and so very helpful. Keep up the good work hiring people like Jennifer that will go above and beyond to help.

Came here Monday through Wednesday hoping to avoid the crowd. Chicken was a breeze. The room was relatively clean. Nice size mini fridge. Play a little bit of slots. Went to the pool which had plenty of seating and wasn’t too crowded. I have come here at least eight times before and you have to realize there will be kids who swim in the pool and if something happens to contaminate it I will shut it down. That can be a bummer. I have not experienced that at the Peppermill. The crowd at the adults only pool is definitely younger and more a party smoking crowd. Most of the people were wearing masks but of course you will see lots of people smoking eating and drinking throughout the casino who are not and it’s a very smoky casino. For now the Buffay was only operating on limited hours mostly Saturday Sunday and a lot of the restaurants closed up like Cpk and the Mexican place. Grand Café was open. Johnny Rockets was open. Starbucks was open. I really like the frozen yogurt place but wish they were open later. The housekeeping staff were in the hallway when I came out and asked me if I needed anything and made a special effort to give me things to restock the room. I preferred not to have my room cleaned during the stay.I think they are renovating or fixing some rooms because both mornings I woke up at 7:30 to construction banging noises around me. They only last a few hours but it was really annoying.

I have been coming to GSR for quite some time now, and I have to say it is because of my host, Audrey Carlson. Audrey has always made my stays here the best, Audrey always goes the extra mile to make sure my stay is better then the last. I have some medical issues that make it hard to walk for any distance without a great deal of pain, and she makes sure my room is close to the elevator so I don't have to walk too far. She tries to make sure I have extra water in my room, and that I have everything I need to make my stay as comfortable as possible. The rooms are always beautifully taken care of, from the clean tightly made beds, to the clean well stocked bathroom. I have never wanted for anything in my rooms. If I need anything at all, I ask and it is there. The staff at GSR are the best, from the VIP check-in, the bell desk staff, the housekeeping staff, and of course Audrey Carlson are all the reasons I come to and will continue to come to GSR to stay and play games when I am in Reno. I always feel and get treated like a VIP... and that is special. I love to eat all of my meals at The Grand Cafe'. The food is excellent, I have never had a bad or mediocre meal there. From breakfast, lunch, dinner and dessert it is always wonderful and the staff are friendly, courteous, and truly care that you are delighted with your meal and service. Keep up the wonderful job you all do. Thank you for my fantastic experiences at GSR.