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Grand Sierra Resort and Casino

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Traveler (1011)
Room & Suite (394)
Storyboard
Overview
  • Excellent56%
  • Very good27%
  • Average11%
  • Poor4%
  • Terrible2%
Travelers talk about
“bowling alley”(534 reviews)
“summit rooms”(237 reviews)
“johnny rockets”(221 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Grand Sierra Resort and Casino
Announcement: Extended Pool Hours
Offers from Grand Sierra Resort and Casino
Announcement: Extended Pool Hours
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Rooms
Aug 6Aug 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15,537)
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Traveler rating
8,350
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8,350
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1 - 5 of 15,481 reviews
Reviewed yesterday via mobile

My room was not clean, which included the bathroom, hair on bed sheets, food crumbs caked up in the chair where the tv was located, dust on furniture, phone not wiped down etc. The ice bucket still had water in it from a previous guest....More

Thank Mary M
Hotel's Favorite
Reviewed April 14, 2018

We have been coming to the Grand Sierra for several years. it continues to have a different look every time we show up. We have always said, "it's all under one roof". You don't need to go anywhere else. We have stayed in other properties...More

5  Thank larkinjl
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded April 16, 2018

Dear larkinjl, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon....More

Reviewed 2 days ago via mobile

Moving my daughter and son-in-law across country from Alabama to Reno Nevada has put us in a lot of interesting lodging challenges. We planned 3 nights at GSR in Reno. A breakdown in the desert led to missing one night in Reno. The GSR is...More

Thank keithmo1971
Reviewed 2 days ago via mobile

Valet service is chaos at best. Guys in red shirts running all over, had to practically trip one of them to get any help. Checked in. Went to room. Had not been cleaned yet. Given a different room. Buffet dinner VERY expensive. Not impressed at...More

Thank Kirby1113
Reviewed 2 days ago via mobile

We’ve been staying at the GSR for about ten years. Here is what we appreciated this trip: many of the valet guys are professional, kind and quick. Mike ( he’s been there for a while) is always courteous and goes out of his way to...More

Thank Mach N
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Pool
Room Service
Restaurant
Spa
Bar/Lounge
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Airport Transportation
Room Service
Business Center with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Spa
Casino and Gambling
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$80 - $253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#3 Luxury Hotel in Reno
#3 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$80 - $253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#3 Luxury Hotel in Reno
#3 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (1011)
Room & Suite (394)
Pool & Beach (89)
Dining (23)
Amenities (74)
Family and Play Areas (8)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Bili W
June 29, 2018|
AnswerShow all 4 answers
Response from hawaiiCalifornia | Reviewed this property |
The resort fee let’s you use the pool and you can charge to your space for food at the resort
1
Vote
Traveler95965
May 29, 2018|
Answer
Response from GSRCustomerCare | Property representative |
Hello! Thank you for reaching out to us. Absolutely: service dogs that meet the requirements set forth by State of Nevada statute (NRS 426.510) are accepted on property. Be sure to let the reservation agent know of your... More
0
Votes
Gary H
February 26, 2018|
AnswerShow all 4 answers
Response from Michael H | Reviewed this property |
I have had a deposit being held for a few weeks after the stay. It makes no sense that Reno hotels do this. Because of the policy and the area itself I do not consider Reno on my "must see" list.
1
Vote
Room Tips
"Avoid even numbered rooms not the 2, 3 or 4 floor"
Read review
"I alway upgrade"
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"Rooms on higher floors offers great views."
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"Make sure room has air conditioning working. View was limited. Hotel building had glare from sun-had to leave..."
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