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My room was not clean, which included the bathroom, hair on bed sheets, food crumbs caked up in the chair where the tv was located, dust on furniture, phone not wiped down etc. The ice bucket still had water in it from a previous guest....More
We have been coming to the Grand Sierra for several years. it continues to have a different look every time we show up. We have always said, "it's all under one roof". You don't need to go anywhere else. We have stayed in other properties...More
5 Thank larkinjl
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded April 16, 2018
Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon....More
Moving my daughter and son-in-law across country from Alabama to Reno Nevada has put us in a lot of interesting lodging challenges. We planned 3 nights at GSR in Reno. A breakdown in the desert led to missing one night in Reno. The GSR is...More
Valet service is chaos at best. Guys in red shirts running all over, had to practically trip one of them to get any help.
Checked in. Went to room. Had not been cleaned yet. Given a different room.
Buffet dinner VERY expensive.
Not impressed at...More
We’ve been staying at the GSR for about ten years. Here is what we appreciated this trip: many of the valet guys are professional, kind and quick. Mike ( he’s been there for a while) is always courteous and goes out of his way to...More
Response from GSRCustomerCare | Property representative |
Hello! Thank you for reaching out to us. Absolutely: service dogs that meet the requirements set forth by State of Nevada statute (NRS 426.510) are accepted on property. Be sure to let the reservation agent know of your... More
Hello! Thank you for reaching out to us. Absolutely: service dogs that meet the requirements set forth by State of Nevada statute (NRS 426.510) are accepted on property. Be sure to let the reservation agent know of your service dog at the time of reservation. We look forward to welcoming you as our guest.