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Grand Sierra Resort and Casino

Traveler (1416)
Room & Suite (431)
Videos (2)
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About

#2 of 63 hotels in Reno
Location
4.5
Cleanliness
4.4
Service
4.4
Value
4.4
Travelers' Choice
GreenLeaders Silver level
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling
Casino and Gambling
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Game room
Mini golf
Entertainment staff
Evening entertainment
Nightclub / DJ
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
On-demand movies
Walk-in shower
Complimentary toiletries
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Chinese, Japanese
See what other travelers are saying
  • grabber72
    Lincoln, California5 contributions
    BEST CUSTOMER SERVICE ANYWHERE
    Hello Everyone. When making this reservation for our stay at the GrandSierra resort, I was lucky enough to talk with Jennifer G. If you look in the dictionary under Customer Service you will see her picture. She is the way customer service should be everywhere. She was so helpful with cancelling one reservation, then helping me book another reservation. She is 5-star in my book. I hope her supervisor can see this because she is just a joy to talk with and so very helpful. Keep up the good work hiring people like Jennifer that will go above and beyond to help.
    Dear grabber72, Thank you for taking the time to post this amazing review! We are elated to hear about your experience with Jennifer. Please know your kind feedback has been passed on to our management team so Jennifer can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to your return! Thank you!
    Written April 28, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: April 2023
    Traveled as a couple
    Written April 27, 2023
  • April 2021 wearing my mask fully vaxed
    Came here Monday through Wednesday hoping to avoid the crowd. Chicken was a breeze. The room was relatively clean. Nice size mini fridge. Play a little bit of slots. Went to the pool which had plenty of seating and wasn’t too crowded. I have come here at least eight times before and you have to realize there will be kids who swim in the pool and if something happens to contaminate it I will shut it down. That can be a bummer. I have not experienced that at the Peppermill. The crowd at the adults only pool is definitely younger and more a party smoking crowd. Most of the people were wearing masks but of course you will see lots of people smoking eating and drinking throughout the casino who are not and it’s a very smoky casino. For now the Buffay was only operating on limited hours mostly Saturday Sunday and a lot of the restaurants closed up like Cpk and the Mexican place. Grand Café was open. Johnny Rockets was open. Starbucks was open. I really like the frozen yogurt place but wish they were open later. The housekeeping staff were in the hallway when I came out and asked me if I needed anything and made a special effort to give me things to restock the room. I preferred not to have my room cleaned during the stay.I think they are renovating or fixing some rooms because both mornings I woke up at 7:30 to construction banging noises around me. They only last a few hours but it was really annoying.
    Dear FarAway09118800363, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort.. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon. Thank you!
    Written April 22, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: April 2021
    Written April 21, 2021
  • Dixie L
    1 contribution
    My experience at GSR.
    I have been coming to GSR for quite some time now, and I have to say it is because of my host, Audrey Carlson. Audrey has always made my stays here the best, Audrey always goes the extra mile to make sure my stay is better then the last. I have some medical issues that make it hard to walk for any distance without a great deal of pain, and she makes sure my room is close to the elevator so I don't have to walk too far. She tries to make sure I have extra water in my room, and that I have everything I need to make my stay as comfortable as possible. The rooms are always beautifully taken care of, from the clean tightly made beds, to the clean well stocked bathroom. I have never wanted for anything in my rooms. If I need anything at all, I ask and it is there. The staff at GSR are the best, from the VIP check-in, the bell desk staff, the housekeeping staff, and of course Audrey Carlson are all the reasons I come to and will continue to come to GSR to stay and play games when I am in Reno. I always feel and get treated like a VIP... and that is special. I love to eat all of my meals at The Grand Cafe'. The food is excellent, I have never had a bad or mediocre meal there. From breakfast, lunch, dinner and dessert it is always wonderful and the staff are friendly, courteous, and truly care that you are delighted with your meal and service. Keep up the wonderful job you all do. Thank you for my fantastic experiences at GSR.
    Dear 855dixiel, Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience at our resort with our Team Members and Audrey. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward to your return. Thank you!
    Written September 28, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: August 2020
    Written September 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SANDY S wrote a review Today
Hayward3 contributions
Elizabeth has been very kind approaching us about a loss of an atm card. She went above and beyond to confirm the verification of the individual who had the atm card. She was genuine and fit the personal that fit the GSR expectations. I am truly grateful!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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grabber72 wrote a review Apr 2023
Lincoln, California5 contributions4 helpful votes
Hotel's Favorite
Hello Everyone. When making this reservation for our stay at the GrandSierra resort, I was lucky enough to talk with Jennifer G. If you look in the dictionary under Customer Service you will see her picture. She is the way customer service should be everywhere. She was so helpful with cancelling one reservation, then helping me book another reservation. She is 5-star in my book. I hope her supervisor can see this because she is just a joy to talk with and so very helpful. Keep up the good work hiring people like Jennifer that will go above and beyond to help.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: BE kind to those in customer service, and they will go out of their way to help you.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded Apr 28, 2023
Dear grabber72, Thank you for taking the time to post this amazing review! We are elated to hear about your experience with Jennifer. Please know your kind feedback has been passed on to our management team so Jennifer can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to your return! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
simply1dee wrote a review Sep 28
Lincoln, California29 contributions20 helpful votes
I loved everything about this hotel! Valet, check in, rewards desk, restaurants, slots and, even more so, the room - everything was far better than I expected. This was my first visit here and it won’t be my last. An exceptional experience, indeed!
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded yesterday
Dear simply1dee, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon. Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Magz B wrote a review Sep 28
1 contribution
The casino is awesome! We love the $15 tables and enjoy our stay at GSR. Our favorite is An An in the High Limits section. She’s v attentive, super fast, and ensures a good time at the machines. Plus, she’s so kind! The beds are so comfy. The pool is nice.. a bit cold though. Bowling, VR, arcade, and $5 movies. It’s a good escape!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: There are hidden events on the property.. so check them out!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded yesterday
Dear Magz B, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with An An. We have passed on your kind feedback to management so An An can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J H wrote a review Sep 28
1 contribution
Absolutely outstanding! Rooms were fantastic and the staff was friendly. Would like to take a minute and recognize Mary Ann, Riggo, Victoria at the Box Office and Sheldon in Security, as well as Teraisa, they all went above and beyond to make it a memorable stay at GSR, many thanks to all of them.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ryan G wrote a review Sep 26
1 contribution
Phyllis is great over the phone and a pleasure to book my offers with. I wish I could book my offers through the website to avoid the $4.95 fee but it was worth the great service from Phyllis. I do get great email offers from them.
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Date of stay: September 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 2 days ago
Dear RyanSGonzaga, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Phyllis. We have passed on your kind feedback to management so Phyllis can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pinkalicious wrote a review Sep 26
1 contribution
My husband and I frequent the GSR. I always feel comfortable while I'm at the GSR. Part of that is due to the hospitality I receive from the employees. Omar definitely stands out. He's always very friendly, intuitive and doesn't hesitant to assist my husband and I anytime we have concerns. The GSR is a fun place to visit but the employees make it a great place!
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 2 days ago
Dear MsCritic27, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Omar. We have passed on your kind feedback to management so Omar can receive the recognition he deserves. We are very lucky to have him on our team. We are looking forward to you visiting us again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josh J wrote a review Sep 24
1 contribution
Best tasting drinks I've had at the GSR! Best service so Sweet! Very fun always making everyone feel welcome an smiling always the same consistency is very important! I enjoy getting drinks over here! 👍💞💞
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 4 days ago
Dear Josh J, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon. Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ann C wrote a review Sep 24
1 contribution
We were treated like VIP'S excellent customer service. The room was amazing. I would recommend my friends and family to stay here when visiting Reno. EVS manger Delmy Flores is most excellent. Thanks.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 4 days ago
Dear Ann C, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Delmy. We have passed on your kind feedback to management so Delmy can receive the recognitions she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amber I wrote a review Sep 24
1 contribution
I was blown away by the customer service by EVS Manager Delmy Flores.. Excellent service from Delmy.! She took care of all my needs. Thank you Delmy. I would highly recommend staying here again to friends and family whenever in Reno.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded 4 days ago
Dear 111amberj18, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Delmy. We have passed on your kind feedback to management so Delmy can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$101 - $181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sierra hotel reno, summit at grand sierra hotel
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
1995
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GRAND SIERRA RESORT AND CASINO $62 ($̶1̶8̶9̶) - Updated 2023 Prices & Hotel Reviews - Reno, NV

Frequently Asked Questions about Grand Sierra Resort and Casino
Which popular attractions are close to Grand Sierra Resort and Casino?
Nearby attractions include Break Through Reno (0.07 miles), Grand Sierra Resort and Casino (0.03 miles), and GSR Bowling Center (0.3 miles).
What are some of the property amenities at Grand Sierra Resort and Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Sierra Resort and Casino?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sierra Resort and Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Sierra Resort and Casino?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Sierra Resort and Casino?
Conveniently located restaurants include Charlie Palmer Steak Reno, Rim Asian Bistro, and The Grand Buffet.
Are there opportunities to exercise at Grand Sierra Resort and Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Sierra Resort and Casino have an airport shuttle?
Yes, Grand Sierra Resort and Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Sierra Resort and Casino have airport transportation?
Yes, Grand Sierra Resort and Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Sierra Resort and Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sierra Resort and Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.