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SureStay Plus Hotel by Best Western Reno Airport

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Traveler (37)
Room & Suite (23)
Dining (6)
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Overview
  • Excellent39%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible7%
Travelers talk about
“dog bed”(10 reviews)
“western hotels”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from SureStay Plus Hotel by Best Western Reno Airport
Special Offer: BOOK DIRECT & SAVE
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Offers from SureStay Plus Hotel by Best Western Reno Airport
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jul 2Jul 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (841)
There are newer reviews for SureStay Plus Hotel by Best Western Reno Airport
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All reviewsdog bedwestern hotelspet friendly rooman early flighthotel restaurantshuttle servicerental carfree shuttlebed was comfortablevery nice hoteleasy accessfitness centerlake tahoebwfireplacefreewayproximity
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11 - 15 of 827 reviews
Reviewed 4 weeks ago via mobile

I love this hotel. Lobby is very nice and welcoming. Staff is friendly. Rooms may seem a little dated, decor wise to some, but I don't mind that. My room is big enough even with a king size bed. There is room for yoga. Plenty...More

Thank tashalynn29
Response from Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno AirportResponded 1 week ago

Thank you for staying with us. We appreciate your feedback.

Reviewed 4 weeks ago via mobile

If I could leave negative stars I would. I landed in my flight at midnight. When I got to this hotel for my reservation they tell me it was cancelled!! And they are now booked no vacancies! And I am on their site and its...More

Thank Yesenia B
Response from Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno AirportResponded 4 weeks ago

Hello, I emailed you and Booking.com around 12:30pm that your credit card was declining. I called and left two messages at the number we had on file for you. Booking.com said you have two hours to contact us otherwise I was cancelling the reservation. So...More

Reviewed April 23, 2018

I like this hotel because you can almost walk to the airport if you needed to. It isn't luxury but does offer a frig, micro and coffee pot in the room. The TV is really nice too. And the shuttle runs 24/7. Many of the...More

1  Thank B2493DYkathyl
Response from Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno AirportResponded May 14, 2018

Thank you for staying with us. We are in the process right now of putting little power cubes on all the desks in our hotel. They are installed in half of our rooms, we are currently working on other half. We are also in the...More

Reviewed April 14, 2018

Overall no issues, great location for the airport however. Room was good size, all functioning though bathroom little on small side. No noise from panes considering proximity. Able to get early check in was bonus. Staff friendly

Thank Nigel C
Response from Trisha C, Front Office Manager at SureStay Plus Hotel by Best Western Reno AirportResponded May 14, 2018

Thank you for staying with us. We appreciate your kind words about our staff.

Reviewed April 1, 2018

The staff was very friendly and prompt addressing a few minor concerns we had. We stayed 2 seperate nights in a one week period amd ended up with exterior rooms both times. The freeway noise is awful. We should have asked for an interior room.More

Thank Wonderer23
Response from Kimberley R, General Manager at SureStay Plus Hotel by Best Western Reno AirportResponded April 2, 2018

Thank you for taking the time to write a review. We truly appreciate the feedback given by our guest and strive to implement improvements. Unfortunately there is not much we can do to stop the freeway noise since we already have dual pane windows. Please...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Hotel Amenities
Business Center with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$80 - $186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Reno
#12 Business Hotel in Reno
#13 Family Hotel in Reno
#14 Romantic Hotel in Reno
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$80 - $186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Reno
#12 Business Hotel in Reno
#13 Family Hotel in Reno
#14 Romantic Hotel in Reno
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveler (37)
Room & Suite (23)
Dining (6)
Pool & Beach (3)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Estelle W
June 3, 2018|
AnswerShow all 7 answers
Response from Trisha C | Property representative |
We offer a free shuttle service. Just contact the hotel when you arrive.
1
Vote
jumbach
December 21, 2017|
AnswerShow all 2 answers
Response from Kaptrekker | Reviewed this property |
Contact the hotel directly with this question.
0
Votes
Gary K
April 14, 2017|
AnswerShow all 3 answers
Response from Kim A | Property representative |
We have 24 hour shuttle service.
0
Votes
Room Tips
"Ask for an interior room to avoid freeway noise."
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"Go see Donner Pass"
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"If you need wireless check it is working before you book there are many others without these issues."
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"The hot tub/fitness center is on the north side"
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