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Hilton Garden Inn Reno

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#13 of 65 Hotels in Reno
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Reno
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501 Reviews from our TripAdvisor Community

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Showing 496: English reviews
Martinez, United States
Reviewed 3 days ago NEW

I booked at HGI because I know the beds are comfortable and I needed a whirlpool for a bad back. The first two nights the mattress was deflated and I was sleeping in a hole. Maintenance was supposed to fix it the second night, but it wasn't. So my bad back was even worse! The last and third night it...

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Helpful?
Thank denisebJ8862JS
Fredericksburg, Texas
Reviewed 4 days ago NEW

Good hotel, O.K. price, great location, excellent staff. My wife and I wanted to find a safe place to rest after a 12 hour drive across the country - we felt blessed to find this hotel in Reno without all of Casino noise and smells.

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Thank Tim T
Reviewed 6 days ago NEW

Great hotel away from the casinos and smokers. Highly recommended. I chose this hotel mainly want to avoid from the smokers in the casino. It is a great location if you're skiing in Mt. Rose. We stayed for 2 nights.

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Helpful?
Thank Donna L
Carmichael, California
Reviewed 1 week ago

Location is quiet, near casinos and shopping nearby. Staff is very helpful, friendly and efficient. Rooms are clean and quiet. Accommodated my wife's mobility issues. Fresh hot coffee available in lobby. thank you

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Thank Terry J
Colorado Springs, United States
Reviewed 2 weeks ago

When I checked-in my room wasn't ready for me (a diamond member) but was for my non-diamond member co-worker. They stated that being a diamond member had no bearing on room availability/ readiness. This makes one wonder why anyone should go to the trouble of being loyal to the Hilton brand.

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Helpful?
Thank stephenkA2506VL
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you for your Diamond status, as we do appreciate your loyalty to the Hilton Brand! We want to apologize that you were not recognized for your Diamond Status, as this is not how you should have been greeted at our hotel. We hope that you will visit us again to give us the opportunity to prove...

San Jose, California
Reviewed 4 weeks ago

Nice clean facilities overall. Excellent service. The suite I stayed in was huge with 2 bathrooms. The only thing I felt it could be improved is the beds comfort, for the hotel to change the worned out carpets.

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Helpful?
Thank Yani Y
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you for your review and information regarding our suites. We appreciate your great comments about our excellent service and clean facilities. We look forward to seeing you on your next visit to Reno. Take care, Jeff General Manager

Hinsdale, United States
Reviewed 4 weeks ago

We were attending our son's wedding. Location was perfect - close to airport, close to wedding venue. Very satisfied. Arrival and check in quick and friendly. We did not dine at the hotel but by appearances would have been a great experience. Coffee in the morning was ready early, fresh, and available through out the day.

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Helpful?
Thank Rebecca M
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Congratulations to you and your family on your Son's wedding! We want to thank you for choosing us during this special event, and for the great comments. We are a great location for wedding parties and we appreciate your selection. We wish your family all the best in the future. Best wishes in hospitality, Jeff General Manager

Reviewed 4 weeks ago via mobile

Great value for the price and location. Rooms were clean and spacious, and the hot breakfast cooked to order is a huge plus, especially if you're a Gold or Diamond member. It's also centrally located with many dining and convenience shopping options nearby. You can't go wrong.

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1Thank Jackomoipa
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you for sharing your comments with us about your recent stay. We appreciate the fact that you think our hotel is a great value and location. Thank you also for your comments about our restaurant. We are pleased to know that you enjoyed our popular made to order breakfast with all the great options. We look...

Fredericksburg, United States
Reviewed November 2, 2016

This is a great hotel. The rooms are clean and quiet. The staff is always accommodating, efficient and friendly. The restaurant is excellent and the location is very convenient to the airport. I stay here whenever I'm in Reno.

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Helpful?
Thank Karen H
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you so much for the perfect score! We really appreciate your business and kind words about our hotel and clean, quiet rooms. We work hard to make sure that our great guests such as you are taken care of, and we want to thank you for taking the time to let us know that we have...

North Las Vegas, Nevada
Reviewed October 20, 2016

A nice mid level value hotel. Good location close to freeway access. No complimentary breakfast and it's pretty expense to eat breakfast there. Restaurants and stores within walking distance and a gas station right outside the parking lot is convenient.

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Helpful?
Thank dereka374
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, We appreciate your review on Trip Advisor, and comments about our great location. We have a great location off the freeway, and close to shopping and restaurants. We thank you for your feedback and look forward to seeing you again soon. Sincerely, Jeff General Manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Hilton Garden Inn Reno

Address: 9920 Double R Blvd, Reno, NV 89521-8901
Location: United States > Nevada > Reno
Price Range: $119 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Reno 3*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, HotelsforEveryone, Priceline, Hotels.com, Expedia, Odigeo and Travelocity so you can book your Hilton Garden Inn Reno reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Reno Hotel Reno
Reno Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Reno
#9 Romantic Hotel in Reno
#11 Family Hotel in Reno
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Reno staff and other travelers.
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Questions? Get answers from Hilton Garden Inn Reno staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“For quiet, room towards the pond.”
 of 5 bubbles forfun1, Oct 9, 2016 | Read review
“Join Hilton Honors to be able to pick your own room the day before check in.”
 of 5 bubbles 571erinb, Oct 2, 2016 | Read review
“Seemed like a quiet place, so choose away.”
 of 5 bubbles deborahsG967FY, Aug 12, 2016 | Read review
“First Floor does not have an Ice Maker, therefore you must go up the elevator to another floor to find an Ice Machine.”
 of 5 bubbles biscuitmaker, Aug 3, 2016 | Read review
“Elevators are extremely slow. Pick a lower floor and take the stairs.”
 of 5 bubbles 419matthewg, Jul 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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