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Hilton Garden Inn Reno

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#14 of 64 Hotels in Reno
Certificate of Excellence
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Hilton Garden Inn Reno
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461 Reviews from our TripAdvisor Community

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Showing 459: English reviews
United States
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hilton Garden Inn is my standard go to business jumping hotel. I love the breakfast options most of all. Nothing beats have a fresh cooked to-order breakfast to start the day out right. The staff is very friendly and accommodating. Thank you Cheryl for checking me in early.

Helpful?
Thank Mitchell L
Taylorsville, Utah
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Most comfortable bed ever! I don't travel to reno often but when I do, I stay here! Plenty of resturants, gas stations etc in the area. On the way to Virginia City or Carson City...or to downtown Reno/Sparks. Can't beat it in this price range. Thank you.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike A
williamsburg, va, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at this Garden Inn four times, and found the rooms and staff excellent. The handicapped accommodations are the best in the area that we have encountered. The only slightly negative comment is that the wait staff is overworked in the morning. One person is not sufficient, no matter how efficient,

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert P
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Wow, thank you for the perfect score and great feedback! It is a pleasure to see that our guests received excellent service and accommodations. It is great to hear that you liked the rooms including the handicapped accommodations. We hope to have the opportunity to welcome you back again soon! Best wishes, Jeff P. General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our first time staying at the Hilton Garden Inn in Reno, Nevada. Wonderful stay! Very accessible and easy to find. Would highly recommend. We loved the fact we did not have to stay at a Casino/Resort while we were attending a Wedding for our nephew. The waitress servicing the restaurant at breakfast was very warm and professional. Great service!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank isabelcU7921ZI
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you very much for submitting such a great guest review! Our team strives to ensure that we provide exceptional guest service in every department. We are so pleased to hear that you had a wonderful stay, and a contributing factor in that was the service you received in the restaurant. We hope that you will stay... More 

Montana
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

Great breakfast experience. Waiter was on top of everything, one of best breakfast experiences ever at a Hilton Garden Inn. Lobby was in pretty good shape, clean, efficient. However, the rooms need some updating and cleaning. The carpets in the rooms appear particularly dirty. At least the two rooms I saw. The first room upon check in was open (the... More 

Helpful?
Thank nd8688
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is regrettable your were unhappy with your latest visit to the property. We will work to rectify the issues... More 

Citrus Heights, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

Nice stay clean room, I was comfortable.when I was a way to make me comfortable and help me out with the surrounding area since it was my first time there. I would definitely recommended to family and friends.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 916Cedric
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you for taking the time to give us such a great rating! We appreciate your feedback, and look forward to seeing your family and friends here soon. Sincerely, Jeff P General Manager More 

Stockton, United States
1 review
3 of 5 stars Reviewed 1 week ago

Everything about this hotel was fine...not great but fine. The beds were not very comfortable. For the price of the room I would have expected a free continental breakfast...They had breakfast but it was something like $11 per person!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Derrick Paul H
April K, Front Office Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, I am so sorry to hear that you did not enjoy our Garden Sleep System adjustable mattress while you were at our property, and that you found the full breakfast bar plus cook to order breakfast items to be disappointing because they were not included in the rate. Just so you do know for the future we... More 

Concord, California
1 review
5 of 5 stars Reviewed 1 week ago

Clean, and well taken care of property. The staff is very accommodating. Just about 15 mins to downtown. Thumbs up for sure! I plan on booking again for our next soccer tournament in Reno/Carson City.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank vanessabE5100WC
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay at the Hilton Garden Inn, Reno! It was a pleasure to receive your comments and to learn of your appreciation of our hotel and great location. It's always good to hear we are meeting the expectations our guests come to expect and deserve.... More 

Sacramento, California
1 review
1 of 5 stars Reviewed 1 week ago

To start with it is not up to Hilton standards. Carpets are worn out and rooms are not that clean. There is no water bottles in the rooms and no water coolers on each floor. If you want you can eat ice from their ice machines. When we asked the bar attendant to provide some water she told us to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 405protectwhales
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, We are disappointed to hear that your experience with us was not what you expected. I sincerely apologize for the dissatisfaction you had with the level of cleanliness and truly sorry that our facility fell below your standards. Kindly be assured that we treat this matter seriously, as we always strive to deliver world-class service to our... More 

Edmond, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Poor customer service and incorrect information given by night clerk. Airport shuttle not available when promised. Beds were hard. Room furniture was worn and carpets were worn and dirty. No apology, refund, or compensation for inconvenience was offered.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dale R
Jeff P, General Manager at Hilton Garden Inn Reno, responded to this review

Dear Valued Guest, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Hilton Garden Inn Reno

Address: 9920 Double R Blvd, Reno, NV 89521-8901
Location: United States > Nevada > Reno
Price Range: $126 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Reno 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Reno Hotel Reno
Reno Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Reno
#9 Romantic Hotel in Reno
#11 Family Hotel in Reno
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