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Extended Stay America - Reno - South Meadows

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Extended Stay America - Reno - South Meadows
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65 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Denver, Colorado
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Room was good with appliances and refrigerator. Grab and go breakfast not so good. Constantly out of muffins and if did not get there early no coffee either. air conditioning unit right outside window not good. Convenient parking sometimes a problem.

Helpful?
Thank stretch74
Manager_11525, Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for taking the time to write a review. I'm a little disappointed about the grab-and-go breakfast not meeting your expectations, but it is pleasing to know you enjoyed the amenities in your room and your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back... More 

Reno, Nevada
Level Contributor
529 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed June 4, 2016

Nice atmosphere. Hostess seats you. Not the usual pizza parlor. I love their napkins. Very good salads, good bread with the salads. Our service was pretty slow. I'd like to go back to try the pizza. Plenty of parking

Helpful?
Thank lew w
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2016

I had read previous reviews and was a little leery. However, my experience was a good one. I arrived around 1:15p which was a little early for check in. Pam at the front desk was very kind and helpful and allowed me to check in early. The room was pristine and immaculately clean. I was told that I could request... More 

Helpful?
Thank KMPINEDA
West Hurley, New York
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 6, 2016

Friendly staff but rooms near us had dogs that barked whenever we walked down the hall. Location is good and near a variety of eateries. As with others in chain the "breakfast" offerings are sparse coffee, fruit and bars...better off getting out.

Helpful?
1 Thank Chekug12
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for posting your comments regarding your recent stay with us. Please accept our apologies that we failed to exceed your expectations. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities as well as closely monitoring the noise levels in our hotel. I really appreciate you bringing this... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 28, 2015

I find it difficult to sum up how bad this place has been. I want to start by saying that I fully believe our terrible experience is not the fault of the individual employees working here, but of upper management (maybe corporate) making stupid cost-cutting decisions that result in a bad experience. For starters, there's maybe 4 people working here.... More 

Helpful?
2 Thank travelite44
Level Contributor
100 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed September 5, 2015

We have stayed here at Extended Stay during the Rib Cook-Off several years and never had a problem of a smoky room. We always request a non-smoking room. As soon as I walked into the room, I got the feeling that someone had smoked in there. Then, I guess I got used to it until, a couple of hours later,... More 

Helpful?
2 Thank Anne N
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

Thank you for taking the time to write a review of our hotel. I am so very sorry that you had such an uncomfortable stay with us. We do make every effort to provide a safe, clean and comfortable stay for our guests. We have been having some difficulties with our ventilation system and sometimes have a smoke problem in... More 

Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 14, 2015

stayed here in the past at a weekly rate made a reservation for my next stay and when I arrived charged significantly more. General Manager Pamela was rude raised her voice to me and tried to charge me extra fees when I refused to stay and be price gouged. Called to discuss this at a later time and Front desk... More 

Helpful?
2 Thank Tessa126
Manager_11525, Owner at Extended Stay America - Reno - South Meadows, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the billing issues you experienced. To uphold our company’s high standards, I will be retraining our front desk staff and making sure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very... More 

Sacramento, California
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 10, 2015

When I checked in I was told the WIFI wasn't working. It started working about 20 minutes after I checked in. The hot water was not working one day. I requested a first floor non smoking and was given a third floor smoking. None of the plates, utensils etc were in the room. I had to call down to the... More 

Helpful?
Thank douglasgibsonjr
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Our team is committed to satisfying our... More 

Fort Worth, Texas
Level Contributor
179 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed August 9, 2015

Pleased with this property. Clean and spacious, even if it is not trendy and stylish. Large comfortable room with mini-kitchennette. Laundry facilities. Only had coffee and a few packaged pastries, granola bar and fruit for breakfast.

Helpful?
Thank TexasLuv2Golf
Manager_11525, General Manager at Extended Stay America - Reno - South Meadows, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I’m glad to read that you enjoyed our reasonable rates as well as all the amenities our hotel has to offer. Once more, thank you for... More 

Phoenix
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed July 29, 2015 via mobile

Clean room, enough space for a family of 4 and a dog. Nice dog walking area. We requested the full kitchen set and had plenty of dishes, pans, etc. Friendly staff and they were quick to respond to requests (towel exchanges, additional TP). Good selection of coffee, tea and to go breakfast items every morning but get there early because... More 

Helpful?
1 Thank travelregent
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Reno - South Meadows

Address: 9795 Gateway Dr, Reno, NV 89521-2970
Location: United States > Nevada > Reno
Price Range: $80 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Reno - South Meadows 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extendedstay America Reno-South Meadows Hotel Reno
Extended Stay America Reno
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