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Siena Hotel

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Siena Hotel
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644 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Although Siena Hotel was under renovation, they took outstanding care of us and accomodations were super. Taylor, the bellman/shuttle driver, offerred suggestions for fantastic restaurants and areas in the city to visit. He was always there for us. Sienna is lucky to have him! The owner took the time to explain what the Siena would be like the next time... More 

Helpful?
Thank Randa S
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you so very much for your glowing review! We are so very lucky to have Taylor on our team - he will be recognized for his services. We are so very fortunate for our beautiful location on the river next to so many wonderful establishments. Our renovation project is well underway, and as explained to you, we will be... More 

Menlo Park, California
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel itself is under renovation and is somewhat average, but the customer service made up for it! I realized I left my $70 shampoo/conditioner in the room a couple hours after checking out. Typically this type of item (anything considered parishable) is tossed in the trash by house keeping, but literally the entire staff (house keeping, customer service, and... More 

Helpful?
Thank jjalice83
Vicki S, General Manager at Siena Hotel, responded to this review

Alright Steven and Morgan! I am so pleased to hear Steven found your hair product - leaving something like that behind can be the worst feeling! I will definitely thank him for his efforts. Morgan takes such great care of our guests and takes pride in his work, he will be commended as well! We look forward to welcoming you... More 

Pittsburgh, Pennsylvania
Level Contributor
149 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

So many places here are casinos...and they stink...notthe siena...its being renovated and looks to be almost complete....that doesnt affect the stay...free parking...gorgeous room...and a special thanks to...Cola...i so apologize if this isnt the spelling...she was a star...considerate and caring and a great personality...the bartender was so-so...kind of going thru the motions...but i highly recommend this hotel...and its right by the... More 

Helpful?
Thank hiplain1
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you so very much for your review. So happy to hear you enjoyed your stay and had a chance to interact with one of our amazing team members - Koula! She will be commended! We actually have a long way to go with the changes...but we are making them quickly. We will be all shiny and new early 2017.... More 

4 of 5 stars Reviewed 1 week ago via mobile

We want to thank and praise our wonderful housekeeper Synthina. She was superb. She's made our stay most enjoyable. We missed the hotel not having a casino, and restaurant, but we understand they are in the middle of a rennovation.

Helpful?
Thank dan2cin
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I thought we were getting a 4 star room. Pictures speak louder than words and as you can see this room was disgusting and I can't believe we paid as much as we did. We should have stayed at a Holliday Inn that would have been clean at least and a decent bed. Worst hotel I have ever stayed in.

Helpful?
Thank Dustin M
Vicki S, General Manager at Siena Hotel, responded to this review

I certainly apologize for the condition of your room. While we are renovating the hotel, and each room will be completely gutted, this is not an excuse for your experience. I appreciate you taking the time to write a review. In addition, the rooftop HVAC units you photographed will be covered in the process of the renovation. More 

Portland, Oregon
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The room smelled like long gone cigarettes. I think the remodel will solve that problem. The staff were very friendly. They offered shuttle service if we needed it. Centrally located. Great for the price. The pool area was fantastic.

Helpful?
Thank Kathy959799
Vicki S, General Manager at Siena Hotel, responded to this review

I thank you for your kind review, and yes, that cigarette smell will be totally out of here. Our guestrooms are not just getting a touch up, but getting gutted....the new design is awesome. Most importantly I am glad you found our staff to be very friendly. That's what it is all about. Please come again. More 

Reno, Nevada
Level Contributor
512 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The bar has so much potential since they have a deck out on the bank of the river. However, bar tender won't come wait on you inside let alone outside. You have to walk up to bar to place an order. Good margaritas. Wine was a little old.

Helpful?
Thank lew w
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for your feedback - it is so valuable! Your points involve some basic training and coaching and something we can instantly improve on. Our hotel is under a complete renovation. If you visit us again in 6 months you will see a completely new bar/restaurant/lobby - EVERYTHING! Thank you, again. More 

Kalispell, Montana
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is under renovation and will be a Marriott when complete, however the renovation is not obtrusive at all. It does include the restaurant which is closed down so there is no real on site food at the moment other than a coffee shop which offers some pastries and breakfast sandwiches. They make a decent espresso also. The bar... More 

Helpful?
Thank Cynthia P
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you for review. Your comments on the pool hours are appreciated. I plan to adjust to an earlier opening time and later closing time. I hope to have the chance to welcome you back after we renovate and open up all of our dining outlets! More 

Woodson, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great room, friendly staff, great view of Riverwalk, enjoyed the outdoor pool. We ate breakfast from the coffee shop on the patio overlooking the Riverwalk. It was convenient to walk around downtown and a short drive to Lake Tahoe. We did not experience any inconvenience from the construction or remodeling.

Helpful?
1 Thank travelingcounselor1
Vicki S, General Manager at Siena Hotel, responded to this review

So nice to hear you enjoyed our staff, rooms, view and neighborhood! I thank you for taking the time to write such a kind review. We look forward to welcoming you back. Our renovation will be completed in the spring of 2017. More 

Los Angeles
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Very pretty inside, very friendly staff. The rooms were clean and spacious. I travel with my dog and was dismayed at the $50 fee, this is really excessive, I have never paid close to that much. I stayed due to the excellent location in down town, right next to the river and close to a multitude of shops and restaurants.

Helpful?
Thank LosAngelesTamara
Vicki S, General Manager at Siena Hotel, responded to this review

Thank you choosing The Siena for you and your pet! I hope you enjoyed our neighborhood - great shops, bars and restaurants....and the river! I appreciate your feedback and will conduct a comparison audit on our pet fees. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The hotel is currently under renovation and offers limited dining options. ... more   less 

Additional Information about Siena Hotel

Address: 1 S Lake St, Reno, NV 89501-1556
Location: United States > Nevada > Reno
Price Range: $114 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Siena Hotel 4*
Number of rooms: 214
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Hotel Style:
#7 Casino Hotel in Reno
#11 Romantic Hotel in Reno
#13 Business Hotel in Reno
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