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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Floors marked for social distancing
- Staff required to regularly wash hands
- Regular temperature checks for staff
- Contactless check-out
Updated 02/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 65 hotels in Reno
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury.
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Room & Suite (475)475
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Skiing
Kids stay free
Electric vehicle charging station
Valet parking
Wifi
Paid internet
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Free airport transportation
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Full body massage
Salon
Steam room
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
ATM on site
Butler service
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand movies
Iron
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Filipino
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
28Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
3800 S Virginia St, Reno, NV 89502-6005
Getting there
Rental CarsSee rental cars from $33/day
6,412Reviews60Q+A100Room tips
Reviews
Traveler rating
- 4,540
- 1,196
- 336
- 148
- 193
Time of year
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Popular mentions
Got to the room, no fridge or microwave. Found a cut up bloody straw in the couch that still had the last guests coke residue inside. Then I found a mouse dropping in the corner of the room. They gave me a $50 credit for room service, when I ordered $53 of room service, they tacked on additional fees for delivery. Are you kidding!? Just trying to suck money out of me. The front desk staff were rude. They said they comped me one of my two nights, but one $100 was taken off my bill. What if my 4 year old found that straw and put it in her mouth, or had there been a razor blade left we could have been hurt...terrible terrible.
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Date of stay: October 2020Trip type: Traveled with family
Helpful
Responded yesterday
Good afternoon, and thank you for writing this review and sharing your experience here on TripAdvisor. I am so sorry that you had these issues with your hotel room. I have notified the hotel department, and they are going to reach out to address these issues. Once again I am sorry, and I hope you will give us another chance in the future.
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Hotel's Favorite
Having transplanted from California (Bay Area) to Nevada a few years ago, we have been fortunate to experience many of the Hotel/Casinos in the Reno area. We are fortunate to have settled upon the Atlantis Hotel/Casino as our 'home away from home'. Our Fantastic Host, Eden Moore, looks after our every need or want. She is professional, prompt and respectful. She Always looks after our Best Interests. Their handling of the Covid Crisis makes each guest feel SAFE and their adherence to CDC & State guidelines is very reassuring when getting after those that fail to maintain their mask over their nose and mouth. Sanitizing machines are conveniently located throughout the complex. 'Bar None", they have the BEST Restaurants and SERVICE in Reno. Their 'Comp' program CANNOT be BEAT anywhere in the State of Nevada. For us, their employees feel like family and they make us feel that way, as well. Currently, you will experience some construction upgrades that may cause some angst, especially getting an elevator. The upgrades will only add to your great experience. Your ENTERTAINMENT dollar can do no better than a stay or daily experience at the Atlantis Hotel/Casino. Sincerely, John & Suzy Reno, NV…
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Date of stay: September 2020
Value
Cleanliness
Service
Helpful
Responded 4 weeks ago
Good afternoon John, and thank you very much for writing this review, and such kind words about Eden. I will be sure to let her know what a great job she has done as your casino host. We greatly look forward to hosting you again for another memorable stay.
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Our stay here was worry free and we really enjoyed every minute of it. Fei went above and beyond to make our visit pleasant, and so was our host Ryan, friendly and very helpful. Great food at the hotel as well.
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Date of stay: September 2020
Helpful
Responded 2 days ago
Good morning, and thanks so much for reviewing the Atlantis here on TripAdvisor, and for mentioning the helpfulness of Fei and Ryan! I am sure they will really appreciate this review. We can't wait for the next opportunity to host you!
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Once again the Atlantis Casino Spa did not disappoint. We wiped everything in our room down but it was easy to tell it had already been done. The staff was very accommodating and went out their way to ensure our stay was perfect. Dinner at the Bistro Napa was memorable. I had the Sea Bass which was prepared perfectly while my Wife had what she described as the best tasting lobster since Boston 10 years ago. The Sommelier was very accommodating to our taste preferences and was on target with his suggestion. While the ambiance was nice it was a little noisy as we were "social distanced next to a group of gentleman who had been at the bar too long. But for that all was excellent.
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Review collected in partnership with this hotel
Date of stay: September 2020
1 Helpful vote
Helpful
Responded 2 days ago
Good morning, and thank you so much for reviewing the Atlantis yesterday on TripAdvisor. Your review is sure to help our future guests, especially after going into such detail about your experience at Bistro Napa. Thanks again, and we look forward to hosting you again for another unforgettable stay!
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First and for most the Atlantis is awesome!!! They have some construction going on and it makes it a little hard to use the elevators. There are two by the front desk and remember only two per elevator. Then you walk all the way around the construction and find another set of elevators that only go up to the 2nd floor??? Then you walk out to the coffee shop and find 1 elevator that will take you to any floor. If you don't mind waiting stay by the front desk. Our host Makarla always takes care of us. She is a true Gem.. The front desk crew never disappoints. The waitstaff in the purple parrot are fabulous. AND.. my husband is so happy that the buffet is open. He thought it was going to be weird on how he got his food but it's not bad at all. I received a massage and it was spectacular. A lot of the amenities are closed, but all I really wanted was the massage anyway. Keep up the good work Atlantis, see you soon..…
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Date of stay: October 2020
Value
Location
Service
Helpful
Responded 3 days ago
Good morning, and thank you so much for taking the time today to review the Atlantis here on TripAdvisor. We really appreciate that you mentioned your host Mikarla, and mentioned how helpful she is when you stay here. Thank you again, and we can't wait to host you again for another unforgettable stay!
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PRICE RANGE
$100 - $351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantis hotel reno, atlantis resort reno
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
824
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Claim Your Listing Frequently Asked Questions about Atlantis Casino Resort Spa
Which popular attractions are close to Atlantis Casino Resort Spa?
Nearby attractions include Break Through Reno (0.2 miles), Atlantis Casino (0.04 miles), and Reno Town Mall (0.1 miles).
What are some of the property amenities at Atlantis Casino Resort Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Atlantis Casino Resort Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Atlantis Casino Resort Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Atlantis Casino Resort Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Atlantis Casino Resort Spa?
Conveniently located restaurants include Atlantis Sky Terrace Sushi & Oyster Bar, Atlantis Bistro Napa, and Atlantis Steakhouse.
Are there opportunities to exercise at Atlantis Casino Resort Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Atlantis Casino Resort Spa have an airport shuttle?
Yes, Atlantis Casino Resort Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Atlantis Casino Resort Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Atlantis Casino Resort Spa?
The staff speaks multiple languages, including English, Spanish, and Filipino.
Are there any historical sites close to Atlantis Casino Resort Spa?
Many travelers enjoy visiting McCarran Mansion (2.6 miles).