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Eldorado Resort Casino

345 North Virginia Street, Reno, NV 89501-1136
7 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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Traveler (621)
360
Panoramas (7)
Room & Suite (383)

About

Location
Cleanliness
Service
Value
Experience timeless luxury and friendly, personal service in the heart of Downtown Reno. Escape to the Eldorado Hotel Casino, named "Best Rooms and Suites" by Casino Player Magazine, where every detail has been considered in order to provide you with the stay of a lifetime. Lose yourself in the nonstop excitement and elegance of our luxurious Reno hotel casino. Choose from our nine award-winning Reno restaurants, including the world-renowned La Strada and Roxy. Browse for one-of-a-kind memorabilia in our shopping boutiques, or check out a Broadway-style performance in Reno’s newest showroom. Whether you are traveling for business or pleasure, the Eldorado offers the ultimate choice among downtown Reno casinos.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Free airport transportation
Parking
Wifi
Paid wifi
Internet
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Gift shop
24-hour front desk
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Room features
Non-smoking rooms
Suites
Smoking rooms available
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
11,026Reviews50Q+A100Room tips
Traveler rating
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Popular mentions
Wonderful ! The row is now three casinos in a row with the same player’s card and distinctive atmosphere ! Many choices to eat, gamble and play with kids. Rooms are nicely remodeled ! A perfect place with your family and friends !
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I prefer Reno to Vegas, it is more nostalgic (old school) and not anywhere as busy or noisy. The Eldorado is perfect for us. Friendly valet staff, check-in was a breeze. The room was small and there wasn't a lot of premium channels, however, that is what you'd expect from a casino. They wan't you on the casino floor not in your room. Bed was comfortable, food and beverage was on par with Vegas, yet more economical. Look for Sinead at the Bar Cin Cin. A fabulous mixologist and gracious host. Gary (I think he was the bar manager) stopped by to see if we needed anything.The El is tied directly to the Circus Circus and Silver Legacy. Dozens of fine places to eat, from sports bar to fine dinning, coffee shops and pastries. Something for everyone!
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Response from EldoradoResortsInc, Public Relations Manager at Eldorado Resort Casino
Responded 4 days ago
Thank you so much for your review, David. We really appreciate you taking the time to share your experience with us. So glad to hear you enjoyed your visit to Eldorado Reno. Hope to see you back again soon! Thanks, Eldorado Reno
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On Sunday September 15, 2019 at approximately 12:45 AM I was racially profiled and harassed by Eldorado Resort Casino staff, namely “Rose”. Earlier on that evening my younger sister and her boyfriend landed at the Reno Int’l airport to visit me and celebrate our recent successes. She’d heard of a local bar at the Eldorado Resort Casino called “El Jefe’s” and wanted to check it out. Myself, my girlfriend, my sister, and her boyfriend (all African Americans) departed for the Eldorado and arrived at approximately 12:25 AM. Upon arrival, we parked in the Silver Legacy parking garage (another casino attached to the Eldorado) because we intended to spend the night in the hotel there after some fun at the bar. We walked inside and found the “El Jefe’s bar with a semi-long line in front of it. We all joined the back of the line and spent about 15-20 minutes laughing and catching up with one another. This was the last positive memory before we were the victims of vicious racially charged harassment and injustice. At approximately 12:45 AM a few young ladies recognized my girlfriend and I in line. They came over to greet us, they gave us hugs and were introduced to my younger sister for the first time. During this roughly 120 second time span, Eldorado Resort Casino overnight Security Manager Rose approached the line and stated that the girls had to report to the back of the line. My girlfriend informed Eldorado Resort Casino Security Manager Rose that the young ladies were just greeting us and have at this point joined the back of the line. Rose became irate and started to focus in on my younger sister. Once I heard Rose elevating her voice to the point of yelling, I stepped in and introduced myself. I informed Rose that I am currently a security manager elsewhere and have also been a casino resort security manager several years prior. I attempted to de-escalate Rose’s aggressive demeanor and attitude. I asked her to explain what the problem was so that we can resolve it together. That’s when Rose completely lost it and became even more aggressive. Rose yelled to me that my younger sister needed to report to the back of the line now or everyone must leave the property. I explained to Rose that the party of four (myself, my girlfriend, my sister, and her boyfriend) all arrived together and have been in line for 20 minutes. Rose told me that she “saw three cut the line and needs to see three at the back of the line”. I asked Rose to specify what she meant by seeing three cut the line. I told her that three young ladies greeted us and have already joined the back of the line. Rose had no interest in checking the back of the line to verify. I also informed Rose that if she was unsure about us having arrived together and having been in line for the past 20 minutes, she should contact her surveillance team who will validate the information that we are giving her. Rose yelled at all four of us to leave the property now. We immediately complied and began walking toward the Silver Legacy Casino parking garage. While walking, I asked Rose for her name and she told me it was Rose. I asked her for her last name for the purposes of the complaint that I will file. She just pointed at her nametag that only said “Rose” while telling me that I don’t need to know her last name. Rose had three to four security guards in conjunction with herself surrounding us as we walked out. One guard pulled out a cell phone from his pocket and began taking photos of me with his cell phone approximately 2-3 feet away from my face. Another security guard made the comment that if we don’t leave there would be a “big problem”. I informed the security personnel that we were still walking and hadn’t stopped. I asked him to please stop making threats as we are walking to the exit. I told Rose that it is unfair and unjust that she targeted and harassed us on the basis that we were African Americans. I told her that needing to see three blacks go to the back of the line was not fair when the four of us have been on line together for 20 minutes. I also informed her that there were several non-black patrons in line who were greeted by friends and none of them were harassed or escorted out of the building like criminals with cell phones being pointed in their faces. I told her that we were extremely embarrassed and felt unimaginably devastated by her behavior. I asked Rose why she refused to check the back of the line or illicit the aid of her surveillance team to validate our story. Rose told me that I am “86’d” and that if I ever return to the property I’d be arrested. Once we reached the parking garage the four of us left the property and went to the Grand Sierra Resort Casino. We booked hotel rooms there and tried not to let Rose’s racism ruin our night. Unfortunately, events like the one we experienced are difficult to recover from. The grief of Rose’s discrimination and sheer unwillingness to treat us like any other patrons will continue to hurt for some time. For the remainder of the night my younger sister was visibly upset and hiding her tears from me. The frustration comes from the helpless feeling of being targeted for things beyond the reach of your control. There is no reason to treat good people like this. What Rose didn’t know is that my sister just completed her Juris Doctorate and was hired by a D.A’s office, her boyfriend is in pharmaceutical research, my girlfriend is an educator who develops the youth in our community, I am a security manager who employs people from our local community. We all dedicate our lives to helping and serving others and uplifting the community. We expected some common courtesy from someone who works in a similar profession. People like Rose are the bad apples that poison the public’s view of us. We are sincerely hopeful that the Eldorado Resort Casino would see it fit to rectify this terrible situation. I pray that no one else must endure this type of treatment. Please resolve this incident for us all, This complaint has been lodged with the Gaming Board, the Eldorado Resorts Corperate, and this review site. I will update my review as this situation is rectified by the Eldorado.
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Checking in was fine, at least the Valet service is fine, but then you have to guess that you have to give the stub of the valet service at the reception in order for your luggage to reach you. The room was fine, and clean, wifi was ok, and my issue is with how the F&B is handled in the hotel, prices are a bit high, and servers expect that you leave them a tip beyond what you order....food was fine, and breakfast was too expensive.
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Response from EldoradoResortsInc, Public Relations Manager at Eldorado Resort Casino
Responded 4 days ago
Hello, It appears that we did not quite meet your expectations and we did not provide a rewarding or enjoyable visit for you. We do apologize and hope we have a chance to provide a more pleasant experience for you in the future. Sincerely, THE ROW Family
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We enjoyed our 4 nights at the Eldorado, we arrived late evening with an airport pick up from their free shuttle, staff was always helpful. Room was nicer than expected, frig, coffee machine and a small couch. Will choose Eldorado again should we return in the future. View from our window was the Reno sign.
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Response from EldoradoResortsInc, Public Relations Manager at Eldorado Resort Casino
Responded 6 days ago
Hello, Your four stars are awesome and thank you so much for taking the time to post them so others who view this site will see how much you enjoyed your visit with us. We hope we can be of service for you again in the future. Thank you and best wishes, THE ROW Family
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PRICE RANGE
$74 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eldorado hotel reno, eldorado resort reno
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
815
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