I have always been able to upgrade a comped room to something better and pay the difference. Since the merger, that is no longer allowed. You can request the upgrade, but there is no guarantee you will get the room. Was my favorite place to play in Reno, stay at Eldorado and gamble at Silver Legacy. I was there in October 2020 and gambled like always, but earned much fewer points. They know what I won on October 31st and were calling me for the next two weeks trying to get me back. I get the same offers from GSR and Peppermill so I will spend my money there in the future. They don't know how to treat their gamblers anymore. No wonder Caesars was in trouble and needed someone to bail them out. Too bad Caesars seems to be in charge after the merger. HASTA LA VISTA BABY!!!!…
We live only an hour from Reno, so it’s always a go to for a quick get away. We typically stay at the Peppermill resort, but because of a specific Craps Game that my husband wanted to play, which is only found at the El Dorado, we decided to give the El Dorado try. The price was right so we booked a room. While the check in process was quick and easy and the staff was polite and helpful… This did not make up for the absolute disappointment in the room. To begin with, the carpet was filthy, The bedding felt like sandpaper, The bathroom was terribly dirty and in disrepair. Our sink overflowed when used, And the bathtub would not hold water because it leaks so much. It was a complete disappointment. I probably wouldn’t stay here if they paid me or gave me a free room.
Great food strong drinks!!! Great prices. The atmosphere was fun and free!!! All of the staff was great as we were a little new to the area and very personable!!! I cannot say enough of this place!! The food was nicely cooked and not dry or rushed so to speak!!!
I stayed for 4 nights at El Dorado, overall it was very enjoyable. Social distancing and masks were enforced. Hours of restaurants were a bit tightened and they didn’t start table game until around 11AM. Limits were also raised on tables because they are getting less people on the tables which is understandable. Hotel room was very clean no complaints. Very, very professional and friendly dealers at blackjack, baccarat, and craps. Specifically I’d like to commend, Patrick, Jamie, Kent and, Tom but every dealer was excellent as well. Thank you for making it a very enjoyable experience. However there was one sour spot in my stay and that was a casino host I talked to the day before checkout. I will usually talk to a host to see if I’m eligible for any sort of comps. I definitely do not expect any because I play table games and I’m not a high roller but you never know. This lady told me I had won too much and if I had lost $10k maybe they’d give me a comp. I was just flabbergasted. I’d never heard a casino host say something like that before. That’s not even how comps work unless Caesars and el dorado function differently then every other casino I’ve played at. It’s about your average bet and how long you play. A simple, sir your play doesn’t qualify you for any comps but if you keep playing or play for larger amounts maybe we can do something later would have sufficed. I found it completely rude and it soured what was otherwise an overall very nice trip. Overall I would recommend el dorado however, do not talk to the casino host in the corner office. Find one of the other two hosts they have or maybe a host at silver legacy since your play there also counts for el dorado. 3 stars only because of that host otherwise I would’ve given a 4.…
We had to get away since we hadn’t left home for months. We took Amtrak from Sacramento to Reno and spent 2 nights at The Eldorado. It was the perfect location. Only a five minute walk from the Amtrak station. The person who checked us in was friendly and helpful. Our room was large. The bed was quite comfy. It was quiet and the A/C kept us cool even though the weather was hot. I really liked that The Eldorado, Silver Legacy, and Circus Circus are all linked so you don’t have to walk outside to get to each venue. Not all of the restaurants and stores were open due to Covid restrictions but we found great places to eat. We had GREAT sushi at Sushi Sake and enjoyed Happy Hour at Brews Brothers. I would highly recommend The Eldorado for a nice getaway.
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