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Eldorado Reno Hotel & Casino at The Row

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345 N Virginia St, Reno, NV 89501-1136
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Traveler (726)
360
Panoramas (7)
Room & Suite (507)

About

#10 of 62 hotels in Reno
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.3
Experience the new height of luxury at the Eldorado Resort Casino in Reno. Named "Best Rooms and Suites" by Casino Player Magazine, the Eldorado Reno gives you a taste of the good life with its newly renovated rooms and suites.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Entertainment staff
Free airport transportation
Valet parking
Wifi
Paid wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Evening entertainment
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
ATM on site
24-hour front desk
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English
11139Reviews63Q+A100Room tips
Traveler rating
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futzmaster wrote a review Feb 2
United States38 contributions62 helpful votes
I have not been to Reno for many years, but I took advantage of the recent snowfall to visit family and hit the slopes. Before my trip, I added a night on the front end of my stay (for a total of 5) and emailed the hotel through the Caesars website to make sure the 2 reservations were linked. No response. That's OK, I explained the situation at check-in and after a lengthy process and multiple swipes, I thought it was all straightened out. The next day, the maid REALLY wanted in the room for some reason. I told her that we did not need housekeeping that day. But the real fun began a few hours later when we were locked out of the room completely. When I went to the front desk, I was lectured by the clerk that I could not link reservations (huh?) and that I needed to check out and check in. At no point was there any empathy about us being locked out of the room. I explained that I had emailed and alerted them at check-in that I had added a day at the front end of the stay, but we "were in the wrong". After we got back into the room, I emailed again. Still no response to that email either. The staff on whole were great during our stay. Room was clean. I'm just not sure what we did to deserve 0 customer service at check-in, or being completely ignored by email. For the most part, the food and beverages were great at the Row. But the dinner service at the Eldorado coffee shop can be avoided.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Food generally good at the Row, but avoid the Coffee Shop for dinner.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ken E wrote a review Jan 2023
1 helpful vote
The start was awesome We were placed in a room that had a front row seat to the fireworks for the new years celebration. The fire works we're fantastic. The room service at the El Dorado is great. They are prompt and courteous. The stay has been pleasant and relaxing.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Explain to the front desk what your needs are and the will do there best to accommodate you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded 4 weeks ago
Thank you so much for the 5-star review. We are delighted to learn you enjoyed your visit with us at Eldorado Resort Casino and we appreciate you taking the time to share your experience. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Corrine C wrote a review Dec 2022
5 contributions
That Christmas holiday show was outstanding. I felt like I was on Broadway. The talent! The legs! It brought me so much joy and put me in the Christmas spirit. I have been singing Christmas songs nonstop since seeing the show. Epic!
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded Dec 27, 2022
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
havefun668 wrote a review Nov 2022
Madison, Indiana33 contributions11 helpful votes
Had a great time in Reno on a short vacation. Stayed at the Eldorado and the $70 upgrade to a corner suite was worth every penny. The views were awesome. Ate at Ichiban and La Strada. Both were very good with excellent friendy service. All the staff were smiling and engaging. Everything was clean and well kept. The machines even payed out some for us. Overall a relaxing and fun time. We will be back.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded Dec 9, 2022
Thank you for the 5-star review! We are delighted to learn you enjoyed your visit with us at Eldorado Resort Casino and appreciate you taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David D wrote a review Oct 2022
Portland, Oregon2 contributions2 helpful votes
I have been coming to The Row with friends several times a year for over 20 years. We come to gamble, eat, and drink and appreciated the choice of casinos and the dealers and pit staff were lots of fun. Before they combined them, we would mostly stay at the Eldorado because we could get a few comped nights but after it became The Row we could get similar at the Silver Legacy (and Circus, but never stayed there). Unfortunately, since Caesars took over, everything has gone downhill, and we won’t be returning. Caesars obviously wants to spend tons on advertising and their sports betting app and don’t care about guest experiences. We cut them some slack during Covid, but five of us were just there in mid-October and it was the worst trip yet. • In the Silver Legacy, if you show up an hour before check-in, and your room is ready, they insist on charging you $25 for early check-in—no “nice to have you here, here’s your key, get to the Casino!” The Eldo did seem a bit better in that regard, maybe because of our status level. • For most of the day—some days all day—there are no blackjack tables less than $25—and there is no one playing. Seems they would rather have staff standing idle than open an $15 table and let the dealers earn some tips. Won’t even do it if you say “three of us will sit down and play”. We spent less time at the tables than normal--so I lost less, but that's not why we come. • And those tables have all paired back the odds over the years—sure, the days of 2:1 BJ are long gone, but at 6:5 I should be able to have some laughs and drinks. • It is totally dead in the casino most mornings, especially the Eldo—no bars open, no table games open, maybe one cocktail waitress covering the floor. • Friday night was the parade of prostitutes on the casino floor—a bit amusing but not a great vibe—and if you are thinking “Pretty Woman”, think again. • Betting at the sports book you use to get drink tickets—that is inconsistent and not transferable across the Row despite their advertising. Book staff are GLUM. • They have not invested in the rooms, and they are still equipped with plastic glasses—I stayed at a basic Hilton in Colorado last weekend and the room had nicer amenities. • The one bar that is conducive to sitting and chatting (Drinx) had non-existent table service one night. • The area around the Stadium Bar in the Eldo stank of urine and no one seemed to care except a security guard who kept walking by and saying “what stinks,” but no one did anything about it. • Brew’s Brothers food seems to have picked up from a low point a year ago but aside from BB's there generally are better and less expensive restaurant choices within walking distance. We will still go to Reno, but we have checked out other properties like the Peppermill and they are clearly more invested in ensuring a positive guest experience. We have lots of great memories, but now we will leave it to Caesars to run it the rest of the way into the ground.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded Nov 2, 2022
Thank you for providing your feedback and letting us know about your experience, David. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NatSteveC wrote a review Oct 2022
Birmingham, United Kingdom240 contributions146 helpful votes
This was our first time in Reno so I wasn't sure what to expect. I chose this hotel because of the easy and free parking. That was a good choice. It was very easy to get to the parking lot from the freeway. The lot was very big and busy but spaces were available. It was tight but manageable. The walk over to the hotel was fairly easy and when we arrived at check-in, it was quiet. We were too early for our room but the concierge took our bags and told us we would be able to get them brought up to the room once we had checked in. After exploring the casino for a while, we went back after the check-in time. The reception staff were all polite, helpful and friendly and the concierge guy was great (sorry, can't remember his name) but he took the time to have a good chat to us about life in the US and was an all-round great guy! The room was very nice and big. We only waited about 5 minutes for our luggage to be with us. Again, the gentleman that brought our luggage to the room was friendly and helpful. The room did not have much of a view, only of the car park but we didn't expect Vegas views anyway. The room was comfy and clean. The bathroom was spotless and a great size. The beds were comfortable. The only reason I'm giving the hotel 4 stars is because the walls are very thin. We could hear everything from next door and it happened to be kids screaming and shouting and the parents clearly didn't teach them any respect for others! All in all, it was a good stay and I would definitely stay here again if we come back to Reno. The casino was great too. A lot bigger than I expected and great that you can walk through to the other casinos without going outside. After all, there's not a lot else to see in Reno other than the homeless and drug-addicted people, sadly. I didn't feel too safe outside at night but then again, there's not much here to go outside for.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded Nov 8, 2022
Thank you for taking the time to share your experience with us, Natstevec! We can't wait to welcome you back for another great time at Eldorado Resort Casino soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SJTraveler123 wrote a review Oct 2022
San Jose, California115 contributions71 helpful votes
+1
Spacious, quiet room although some of the furniture was showing a bit of wear. Suite includes a separate bedroom and eating / living area. Good for entertaining guests (maybe another couple or two, possibly three). Kitchen area is small but satisfactory. No microwave but a decent sized mini refrigerator and in room icemaker. No dishes, utensils, paper towels, etc. are provided so plan to bring your own if you intend to serve food and would like to do a bit of cleanup. We went at a busy time and reported a problem with our in room safe upon arrival (likely a failed battery). After waiting 1.5 hours and calling three times, we finally gave up. It was not fixed during our stay. When we checked out, the front desk seem to have no record of it although we had called the front desk on the first night to report the problem with the safe as well as a problem with a missing knob on a dresser. Oh well… FYI, the room contains very little natural light. There is no window in the living area, and the master bedroom has only a very small window high at top. We used the many recessed lights and lamps.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amber G wrote a review Oct 2022
1 contribution1 helpful vote
+1
I booked a luxury 2 queen room for myself and a girlfriend to get ready in and have a few drinks without having to drive home. I was DISGUSTED with the room. It was "nonsmoking" even though it smelled like an ashtray. Everything was so dirty we were actually uncomfortable. I've attached pics. Splatter all over the walls, the curtains, even the lampshade. Behind the beds were filthy. The little throw pillows were revolting, looked like dried on snot on them. For $280 a night and an upgraded room I assumed I'd have a nice stay. The whole floor smelled like marijuana. The elevators were gross and sketchy. I'm so embarrassed at how many people I've told to stay there in the 10+ years since I last stayed there when it was clean and updated. I immediately stripped and put everything in the hottest setting in my washer, I MEAN EVERYTHING EVEN MY SHOES, and put my suitcase outside... I'm terrified of bringing home bedbugs and from what I could see on the internet it looks like maybe spotting it what I was seeing. Overall, absolutely would never stay here again.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded Oct 5, 2022
Thank you for providing your feedback and letting us know about your experience, Amber. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
robertmjp1122 wrote a review Sep 2022
Houston, Texas15 contributions
Fun vacation, people were great views were beautiful, Emerald Bay in Tahoe was emerald. met alot of great people all very gracious and very helpful, fun place. Balloon festival was happening this weekend sorry we missed it, but got to see them getting ready, was outstanding.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded Sep 16, 2022
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruce S wrote a review Sep 2022
Petaluma, California226 contributions122 helpful votes
Adequate for the basic gambling trip to Reno via train and a couple games for the Reno Aces. Super enhanced air exchange system really cut the cigarette smoke. Restaurants are a little hit and miss, some open limited schedules, others understaffed, and busy. But food was fine. Maid service was very fast and efficient. Front desk was very busy, but very helpful. The hotel is worn. In our room the safe didn't work properly...took an hour to even reach anyone at maintenance...automatic text concierge just stopped responding. Calls through hotel operator got dropped 4 straight times. 15 minutes on hold. Then an hour wait for anyone to actually show up in the room. And only fixed one of two problems! Drawers didn't work. Cabinet door hanging on by half an hinge. Then, a resort fee!
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Ryan Bennett, Owner at Eldorado Reno Hotel & Casino at The Row
Responded Sep 7, 2022
Thank you for providing your feedback and letting us know about your experience, Bruce. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$86 - $174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eldorado hotel reno, eldorado resort reno
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
815
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ELDORADO RENO HOTEL & CASINO AT THE ROW $48 ($̶9̶4̶) - Updated 2023 Prices & Resort Reviews - NV

Frequently Asked Questions about Eldorado Reno Hotel & Casino at The Row
Which popular attractions are close to Eldorado Reno Hotel & Casino at The Row?
Nearby attractions include Antique Angel Wedding Chapel (0.3 miles), Puzzle Room Reno (0.2 miles), and Casino at Silver Legacy Resort (0.09 miles).
What are some of the property amenities at Eldorado Reno Hotel & Casino at The Row?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Eldorado Reno Hotel & Casino at The Row?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eldorado Reno Hotel & Casino at The Row?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Eldorado Reno Hotel & Casino at The Row?
Conveniently located restaurants include La Strada, Roxy, and Brew Brothers.
Are there opportunities to exercise at Eldorado Reno Hotel & Casino at The Row?
Yes, guests have access to a pool and a fitness center during their stay.
Does Eldorado Reno Hotel & Casino at The Row have an airport shuttle?
Yes, Eldorado Reno Hotel & Casino at The Row offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Eldorado Reno Hotel & Casino at The Row have airport transportation?
Yes, Eldorado Reno Hotel & Casino at The Row offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Eldorado Reno Hotel & Casino at The Row located near the city center?
Yes, it is 0.06 miles away from the center of Reno.
Does Eldorado Reno Hotel & Casino at The Row offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Eldorado Reno Hotel & Casino at The Row?
Many travelers enjoy visiting McCarran Mansion (0.4 miles).