The Front Desk was not in it to win it. Checking in and checking out - zero enthusiasm, I understand upgrades are not available for free, but when I paid $800 for a standard room and my neighbor was smoking, I assumed changing rooms to a better room is standard.... nope, same room, different floor, and a lousy $50 food credit. Vegas has no service, just dealing with the masses.
Our first stay at Aria (after many years at Mirage, which is leaving MGM) was absolutely wonderful. Comfortable, clean room with a great view, excellent food and bar options (loved especially Javier's and Din Tai Fung), friendly and helpful staff, and fun gambling options (video poker and slots). We came with several family members and everyone had a great time. (highlights for them were the pool and poker room) We will return for sure.
Situated in the heart of Las Vegas its a gigantic hotel with attached casino and a variety of decorated restaurants to add to your dining experience. The rooms are very spacious and the staff is really courteous . We had a lovely experience at the property and would recommend it to anybody visiting the place.
The Aria has a great atmosphere, friendly staff, clean and spacious rooms and overall a great place to stay. We were upgraded to a room with a panoramic view that was absolutely amazing!!! We had zero issues during our stay. We will return again!
I want to call out two persons at the Aria for a special mention. Astrid at the Front Desk and Anna Rolling at Customer services. They helped me with a smiling face and great patience when trying to encash points on the casino card of my wife Hema Raja. In general I found the staff at Aria most helpful wherever I went and served with a smile.
DO NOT PLACE ANYTHING YOU BRING IN THEIR REFRIGERATOR IN YOUR ROOM THEY CHARGED US $100 to place 3 cola colas in the fridge!!! You are kidding me!! We knew water would be kind of expensive but NOT $51.00 for 2 waters? Really? We lived here in vegas over 20 years, our first husband and wife get away and last!
Lovely hotel in a good spot. Staff all friendly and professional. The only warning I would have is: avoid eating or drinking anything on offer in the room. Only found out on checkout that the charge for two 1L bottles of water was $51.50! I saved the receipt, as I’m sure people won’t believe me when I get back home! A shame that such outrageous prices just leave you feeling like you’ve been conned.
Checked in online but had to collect room key on arrival. My room was ready on arrival at 1230. Aria has a great location, with a CVS just a short walk away. Rooms are large and comfortable. The bed was great. Large bathroom. Plenty of good restaurants on site. Wifi was fast. Friendly staff. Would definitely stay here again.
The hotel is completely overrated. We've been to Vegas many times, but never to Aria. This time, Aria should be the last great stop on our trip. But our final stop was completely destroyed. Aria takes your money for everything that you even didn’t think to use or take without any notification. The sensors in minibar are a scam. You cannot use refrigerator. Multimedia connection panel doesn’t work. You can overpay for a view of the Strip, but the view will be through dirty glass, etc. Everywhere bad smell. A "modern" smart room system looks like a 10-year-old system with outdated tablet. And many other terrible things. This hotel is one big empty pathos. Many motels offer better service for much less money. Just stay at any other hotel and avoid and don't overpay for Aria. It's not worth the money.…
Whole staff of resort are just not of any use.They are simply protecting their property and not caring about customers.They dont know the way how to talk with guests.Just not satisfied with your staff. PLEASE be careful from next time.