Very disappointed with the hotel. I’ve been to Vegas 6 times previously and was not happy with so many things. 1. Room not made up 3 times. 2. 10 dollars for water 3. No free coffee facilities in the room 4. Only one of the 6 pools were free and massively over crowded with disco music blaring all day, so we would go to the bellagio which was all free And had a poolside cafe 5. Unbelievably in 37 degrees heat no parasols available ! I could go on but for a 5 star hotel terrible by comparison to bellagio
Excellent service from all. Clean hotel. Room was phenomenal. Shower and beds. They rock. Stay here cannot beat it. Highly recommend. Lots of food choices. Carry out delivery available. Staff very helpful. Even have tallvehicle parking.
Bad experience. Someone told me to watch my bill - he was right. I paid for the reservation in advance. Once I arrived - the lady asked me if I had parked there - which I did. They charged me 18 USD for it. They said we could just insert the key and it would let us out of the parking lot. However, when we left - we had to swipe the card again and charged us another 18 USD. Péssima experiência. Uma pessoa me disse para conferir a conta. Ele tava certo. Paguei a reserva antes. Quando cheguei, a atendente me perguntou se eu estava com carro no estacionamento - eu estava. Me cobraram 18 USD. Me disseram que poderia inserir o cartão (chave) e abriria a cancela do estacionamento. Mas, quando saímos - tive de passar o cartão de novo e foi cobrado mais 18 USD.
I got in after a full day of traveling and waited over an hour just to check in. The express check in kiosks were shut down. The room was nice but the hotel smelled like smoke and I developed smoke allergies after a couple of days of breathing the air.
The check in process is archaic - extremely long lines and the kiosks for online check in close in the early evening. The front desk staff was the most unprofessional and rude employees I’ve run into…ever. Daily housekeeping didn’t always happen - when it didn’t I called to request clean towels, which never came. It was near impossible to encounter a staff member who provided good service, or was at the bare minimum friendly. The only saving grace for Caesars was the pool and pool bar serving staff - they were friendly and attentive. This hotel has become mid at best—inattentive, unfriendly staff, and horrible front desk service. If you are just looking for a semi affordable trip to Vegas, this place might work. If you have standards and expectations for service, don’t bother.
I have been to Vegas many times. We usually stay at MGM but decided to try Caesars because of it's central location and recommendations from others. We checked in on a Monday at 3 o clock thinking this was a usual check in time for hotels...we were told our room wasn't ready and that the check in time was 4. We returned at 4:20pm. There were about 100 people waiting to check in and only 4 people checking people in. Their kiosks we're not working so it took 35 minutes of waiting in line to be told at now almost 5 o clock our room still was not ready. Meanwhile people who were checking in next to me were also being told that their room was not ready but we're "upgraded" to a better room at no charge. I asked if this was a possibility for me and was told it would be 60 dollars extra a night. I finally got my room about 45 minutes later, only to be disappointed again. The furniture was beat up and had stains/burns. The bathroom door was broken and the mirrors were dirty. My tv did not work and it took an hour to get somebody from maintenance to fix it. I had very high hopes for this popular Vegas strip hotel but was very disappointed and will be staying at MGM from now on. …
This trip was a disaster from the start. We had questions about booking and cabanas but could not speak with anybody on the hotel at all. Checking in lines were extremely long (1.5 hours), the online check-in systems weren’t working, and simple requests we made ahead for my disability were “not able to be made there.” The people on the phone said it’s front desk fault, and front desk said it wasn’t their fault. Not ok. The lady that we spoke to at check-in was incredibly rude and dismissive. Later that night when our friends tried to check in, they accessed the line for e-check in, as was directed in the email that was sent. After waiting forever in that line they got to the front desk and were asked if they were diamond members. When they said no, the staff told them to go to the end of the long line next to them, even though the signs in the lines and directions in the emails did not say that at all. The sign clearly stated they were where they were supposed to be, yet they were rudely dismissed. After talking to multiple managers, it didn’t help. Again very rude and dismissive. They said we were trying to skip the line and cut in front of other people, and also said “they were about to go change the sign” that according to them should’ve been changed two hours prior. How is that our fault? So an additional wait and a longer line was up next, when the process time for checking them in took less than two minutes when it finally happened. It was absolutely ridiculous that this wasn’t done the first time around. We were told a manager would contact us the next day but that never happened. We had to call and call again and finally spoke to somebody just before we checked out. But even that person wasn’t very helpful, and we had to track down the accommodation they offered. This was appreciated but also hardly made up for all of the shortcomings. I’m still trying to get answers from a manager about another charge we don’t recognize. I’m sure it’s something we owe…I just want to clarify what it us. And we sure weren’t waiting in those hour-plus long lines before heading to the airport. Also, the texting system set up to take requests for any needs at the hotel was spotty as well. Two days in a row we requested house keeping service, fresh towels etc. but none of those services were provided even after multiple attempts to schedule. Internet service was terrible, and phone calls only worked when next to a window. This was our first trip to Caesars Palace Las Vegas, we were really looking forward to it, but I will definitely not be back. Incredibly disappointing. …
I booked this trip with multiple sources telling us how eat Ceasers is to stay at. We are paying a daily resort fee of over $50 for 25% of their gym equipment to not be working, and not all the pools to be open. As well as overall maintence was lacking. Some of the lights in our room didn’t work, our fridge vibrated constantly making it hard to sleep, and the elevators always had a glitch of some sort. Check in and check out was also not convenient.
Thought I would have had a better time in ceasar’s. Staff was rude and if something breaks you might not get it fixed until next day. Took hour half for my bags. No assistance for my mother trying to book a limo, apparently they don’t have a concierge as the lady says “we don’t have concierge” with a big ass sign that says concierge. The pool was decent room was ok but tv wasn’t working big hype 1st and last time staying at ceasar. Bellagio or mirage was better in my opinion. My wolf pack was not happy email@example.com
Hard to find around the place at first but we did but so much building and remodeling. We got lose again hahaha It a really nice hotel and with the pandemic, we were lucky that we never had to wait long . thank you Caesars for a nice stay.