The Cromwell Las Vegas Hotel & Casino
3595 Las Vegas Boulevard South, Las Vegas, NV 89109-8918
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About
#53 of 281 hotels in Las Vegas
Location
4.8
Cleanliness
4.7
Service
4.5
Value
4.3
The Cromwell keeps it intimate with 188 rooms including 19 suites and has received the Forbes Travel Guide Recommended Award for several consecutive years.
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Property amenities
Paid public parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Vending machine
Poolside bar
Rooftop bar
Nightclub / DJ
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Shared lounge / TV area
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Cable / satellite TV
Flatscreen TV
Walk-in shower
Sofa
Telephone
VIP room facilities
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
207Restaurantswithin 0.3 miles
123Attractionswithin 0.3 miles
3595 Las Vegas Boulevard South, Las Vegas, NV 89109-8918
Getting there
Bally's / Paris Las Vegas StationLas Vegas Monorail4 min
Flamingo / Caesars Palace StationLas Vegas Monorail5 min
Rental CarsSee rental cars from $27/day
6430Reviews108Q+A100Room tips
Reviews
Traveler rating
- 4,247
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This used to be a cute boutique hotel. If they made some minor improvements in the rooms (the leather on the cabinet is fraying; wood needs repainting etc) it would be better. But what absolutely killed this stay for us and why I will never be back - The service and the nickle and diming for ridiculous things. When we check in, they tried to charge us $35 to get in the room 1 hour earlier. I can understand if we are trying to get our room at 10a but 1 hour earlier is stupid. The concierge eventually took this charge off but cmon. Then they said if we wanted a strip view room it's $20 extra. Ok...but then said if we wanted to switch we have to check out at 11a the next day and check back in at 4p (lol). At Giada to sit by the window they charge $25/person. We came at breakfast when those tables were empty.... Getting into the nightclub/day club when staying there is easier but they enforce dress code at random. They will stop a girl with short black shorts at night or a guy who isn't wearing swim shorts during day (but is wearing nice black cotton shorts) but you walk in and guys have white sneakers, t shirts and trucker hats on. Huh?! All of these things add up to a poor experience. For the same amount you can stay at a hotel that has a better quality of service overall. We will not be coming back. …
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Stay elsewhere and get better service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Angelina is the best bartender in Las Vegas - Hands Down. She provides the best service with a great attitude and makes you feel welcome. If you get a chance, I highly suggest stopping by for her expresso martini or my personal favorite, the Cactus Cooler
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Ancelina at the Interlude bar was fantastic. We will be back to see her every time we visit Vegas. She also recommended some other bars to go that were hidden gems. These were walking distance from the Vegas strip.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had the pleasure of meeting Dawn when we visited last October. We couldn’t believe that she remembered us (and our preferred drinks) when we visited again this May. She is hands down one of the best cocktail waitresses on the strip - witty, personable and professional! We’re hoping to see more of her when we visit next. 😊
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Review collected in partnership with Caesars Entertainment
Date of stay: May 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We did not stay there but stayed at a neighboring hotel. Your music was so loud it ruined our stay. At 2:18am I’m not a happy camper being woke up with the noise. Lights are fine but the blaring was out right rude!!! Please be considerate to all who come to enjoy the Vegas strip!
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very nice sized boutique hotel. You don’t get lost in it or overwhelmed by the stimulus. Very helpful and friendly staff starting with valet parking and throughout the entire hotel and casino. Great location on the strip. Excellent restaurant with Giada’s. Cool nightclub with Drai’s.
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laci Oberbroeckling, Guest Services / Front Office at The Cromwell Las Vegas Hotel & Casino
Responded 2 weeks ago
Dear Guest, There are no words to express how much your kind compliments and glowing review mean to not only the colleague who served you, but all of our team members at The Cromwell. Superior personalized service is, above all, what we strive to offer, and it is truly heartwarming to know you were able to fully enjoy this. We remain very hopeful for the opportunity to serve you in the near future and thank you for your recommendation of our resort to others. Thank you again for your touching review. It made our day! Warm regards, Laci Oberbroeckling Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Bear with me please; there is some simple math involved, which it seems might stretch whoever crunches the numbers for this property. On Jan 19, I made a reservation, & was charged $90.92 deposit. OK, I guess; charging deposits on fully refundable reservations so far out from the stay dates isn't standard hotel industry practice, but whatever. Then, prior to my arrival, another $481.84 was preauthorised: more than I expected my entire bill to be (and I was right!), but I get there is a hold for incidentals. When I checked in, an attempt was made to preauth yet 𝙖𝙣𝙤𝙩𝙝𝙚𝙧 $481.84, which thankfully was declined, as I hadn't reloaded my travel money card. Lucky me! So, at this point, we're up to $572.76. Today, I checked out. The initial preauth went down to $231.94; fair enough, that looks about right, after adding in the original deposit. Running total: $322.86. Since then, there have been two further preauths; $181.84 and $90.10, so at the minute, we're sitting on $594.80. After calling the front desk, I finally got emailed a copy of my folio, which totals $362.86 (the automated system that's supposed to email it doesn't work!) This includes the toxic meal that I had the misfortune to charge to my room, which hopefully will soon be reversed on the bill (see my previous review; the food still hasn't been entirely reversed from my body, so I have some extra downtime to write this; not what I'd planned for my first time in Vegas!) Still with me? At the minute, I'm out $231.94. If you need a bank, call a bank. Your guests should not be the source of your short-term cashflow loans; if your financial state is that parlous, consider a restructure instead. Given Caesars is a 24/7 operation and their billing department is only open 8/5, I do begin to wonder.. Two stars; one of those goes to the poor fella who had to visit my room to unclog my toilet and sink thanks to the foul food I'd eaten. He gets my vote for employee of the month! Five stars+++ to the Wise travel money card, whose fantastic app lets me monitor nonsense like the above.…
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Laci Oberbroeckling, Guest Services / Front Office at The Cromwell Las Vegas Hotel & Casino
Responded 3 weeks ago
Dear Guest, We appreciate you choosing our resort for your recent stay and thankful for your feedback. I am disappointed that your experience did not reflect our world-class amenities and AAA Four Diamond property. We are grateful to learn about these areas of opportunity and would like to speak with you in further detail. As TripAdvisor does not extend direct contact information, please write to me at Loberbroeckling@caesars.com with your best preferred contact information and dates of stay and I will work with my team to personally oversee the details of a proper review and resolution. Thank you for your feedback and I look forward to being in contact with you shortly. Warm regards, Laci Oberbroeckling Hotel Manager Loberbroeckling@gmail.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Right from the get-go Michelle got my vacation off to a wonderful start. We arrived quite early in the morning with a check in reservation in the early evening. She was extremely professional, courteous and seem to use all her resources to make our stay on a level more than pleasant. I felt superb leaving her presence. Other than not getting contacted for the early check-in (which Michelle waived the fee) & the fridge being packed with items that Cromwell wanted to sell. (Hopefully next time they can take that stuff out for us so we can put our stuff in there) we loved the room with it's great view of the strip, how clean almost everything was throughout the hotel/casino & the location. At checking out Michelle was there to greet us and waved the resort fee for my birthday which ended up being the clincher of me gambling at the Cromwell later that day. $800 profit for the Cromwell. Thanks again everybody especially you Michelle.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Laci Oberbroeckling, Guest Services / Front Office at The Cromwell Las Vegas Hotel & Casino
Responded 3 weeks ago
Dear Valued Customer, Thank you for sharing your valued impressions regarding your experience at The Cromwell. I am thrilled that you thoroughly enjoyed many aspects of your stay. It is particularly pleasing to hear about your exceptional check in experience, and unparalleled service from our hospitable team. Additionally, I greatly appreciate you recognizing Michelle, and she will certainly appreciate your kind words. Thank you again, and our devoted staff anticipates your return. Warm regards, Laci Oberbroeckling Hotel Manager loberbroeckling@caesars.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a cesspool! Bathroom sink had a huge crack, and the overall cleanliness of the room was not an expectation of a Caeser Property. My wife lost an earring, so I looked behind the pillows and thoroughly through the bed and what I saw was disgusting. Black hair throughout under the bed sheet and no fitted blanket to cover the disgusting mattress cover. The overall bed looked as if it hadn't been clean for years. Then I had a separate issue that the Casino Host (Deanna) couldn't problem solve and told me I had to take care of it myself. She called to give me the limo company phone number because they sent 2 drivers to the Airport and charged me twice and she could not only not solve the issue but asked me to write down the info and there wasn't a pen or writing paper left in the room. She could not have been any less rude and uninterested in my issue that I booked through the hotel. I had 3 nights booked and we checked out first thing as soon as we could back our bags. I wouldn't recommend this place to the homeless and as a 7-star member with Caeser's, I am so disappointed. …
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Pull bedcovers and sheet complety off and check for overall cleanliness. Ours had hair all over...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Laci Oberbroeckling, Guest Services / Front Office at The Cromwell Las Vegas Hotel & Casino
Responded 3 weeks ago
Dear Steven, Thank you for taking the time to leave a review of your recent stay at The Cromwell. As a Caesars Entertainment resort and AAA Four Diamond property, we strive to maintain top-tier housekeeping and maintenance standards throughout every aspect of your stay. We are deeply disappointed to hear that your visit did not reflect our commitment to these standards and would like a chance to speak with you regarding your experience. Please write to me personally at Loberbroeckling@caesars.com to discuss your concerns. You deserve much more as a guest at our beautiful resort, and we hope to have the pleasure of earning your trust in the near future. Thank you for your detailed feedback, and I look forward to hearing from you shortly. Warm regards, Laci Oberbroeckling Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Best of the Best Bar Tender ( or would we prefer Maid ) >>>>>>>>>>>>> Angelina .. and the rooms and bedding the best. The whole staff ; , bar, maids, pit bosses, dealers, security, valets, reception are all top notch. Take it from the Dean Martin family.
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Laci Oberbroeckling, Guest Services / Front Office at The Cromwell Las Vegas Hotel & Casino
Responded 3 weeks ago
Dear Guest, Thank you for your exceptional review regarding your visit to The Cromwell. I am elated to hear you enjoyed your time and the resort created favorable impressions for you. Our devoted team strives to deliver personalized service, world-class food, beverage and entertainment offerings. I look forward to welcoming you back to The Cromwell in the near future. Warm regards, Laci Oberbroeckling Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$132 - $377 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNevadaLas VegasThe Strip
NUMBER OF ROOMS
188
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Claim Your ListingTHE CROMWELL LAS VEGAS HOTEL & CASINO - Updated 2023 Prices & Reviews (NV)
Frequently Asked Questions about The Cromwell Las Vegas Hotel & Casino
Which popular attractions are close to The Cromwell Las Vegas Hotel & Casino?
Nearby attractions include Fountains of Bellagio (0.2 miles), The Escape Game Las Vegas (0.3 miles), and Paranormal - The Mindreading Magic Show (0.1 miles).
What are some of the property amenities at The Cromwell Las Vegas Hotel & Casino?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at The Cromwell Las Vegas Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Cromwell Las Vegas Hotel & Casino?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Cromwell Las Vegas Hotel & Casino?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to The Cromwell Las Vegas Hotel & Casino?
Conveniently located restaurants include Garrett Popcorn Shops, Le Cirque, and Jaburritos.
Are there opportunities to exercise at The Cromwell Las Vegas Hotel & Casino?
Yes, guests have access to a fitness center during their stay.
Is The Cromwell Las Vegas Hotel & Casino located near the city center?
Yes, it is 0.04 miles away from the center of Las Vegas.
Which languages are spoken by the staff at The Cromwell Las Vegas Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Cromwell Las Vegas Hotel & Casino?
Many travelers enjoy visiting Little Church of the West (2.0 miles), Hartland Mansion (3.3 miles), and Harrison House (4.8 miles).
Does The Cromwell Las Vegas Hotel & Casino have any great views?
Yes, guests often enjoy the city view available here.