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Platinum Hotel and Spa

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211 E Flamingo Rd, Las Vegas, NV 89169-4708
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1563)
360
Panoramas (13)
Room & Suite (867)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 277 hotels in Las Vegas
Location
Cleanliness
Service
Value
Travelers' Choice
The Platinum Hotel and Spa is non-smoking, non-gaming full service suite hotel. A sanctuary located near the action (just a block from the Las Vegas strip) with the look and feel of a trendy boutique hotel. Specializing in personalized service and offering an intimate spa, it's own restaurant and lounge, with an indoor/outdoor pool and spacious lounging deck, the Platinum offers only spacious suite rooms.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Flatscreen TV
Bath / shower
Safe
Sofa
Iron
Dishwasher
Microwave
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
25Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
4,095Reviews111Q+A100Room tips
Traveler rating
  • 2,766
  • 967
  • 227
  • 73
  • 62
Time of year
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Popular mentions
SimMayor wrote a review Jul 2020
92 contributions27 helpful votes
+1
The Platinum Hotel is a condo-style hotel a half-mile from the Strip. I booked the "Solitaire Suite Strip View" on Hotels.com. I was in Room 503, and the photos on Hotels.com were generally accurate. One photo showed a fireplace, but the room didn't have one. My suite, like most if not all of their suites, had a full kitchen and homey but boring decor. People online say they had washers and dryers in their rooms, but that doesn't seem to be the case anymore. The suite has a furnished balcony with a view of the Strip. It's not bad for an off-Strip view of the Strip, but much of what you see in front of you is a parking lot or back lot. Some of their kitchen equipment could have been better. The coffee maker was a cheap coffee maker that probably didn't cost more than $30 and the inside was covered in coffee residue. I called to have a tea kettle brought up. It came wrapped in a plastic bag 5 minutes later. It looked like a $10 kettle, and it was partly broken, though it was usable. Other than the inside of the coffee machine, the room was clean. The nightstands have plenty of outlets and USB ports. The desk has one electrical outlet and no USB ports, but was OK for working on a laptop. Wi-Fi was slow: Google's speed meter registered 7 Mbps down, 9 Mbps up. That's barely enough to watch a video online at medium quality. The Platinum Hotel has made extensive changes for the pandemic. Daily housekeeping has been suspended. You can call for things like towels or toilet paper, but I didn't need to do that since I was only there for 5 days. There are hand sanitizer stations everywhere--more than I've seen at other hotels and resorts. Elevators have social distancing markers, tissues, garbage cans, and hand sanitizer. Staff wear masks. Plexiglass barriers at the front desk. I didn't run into too many other guests, so there's social distancing by default. Safety changes affect the rooms as well. The kitchens are usually fully equipped, but at this time, they've removed the cookware. Items for dining are still present: utensils, plates, coffee maker, dishwasher detergent, etc. Tongs, baking dishes, frying pans, etc. are available only upon request. The TV remote in the living room was wrapped in a plastic sleeve; strangely the TV remote in the bedroom wasn't. Many of the hotel's services are shut down. The spa, restaurant, and lounge are closed. They have grocery delivery, although I didn't use it. I don't think they have room service. The pool is open for some reason. They have a "Platinum Market," which is basically a closet with a few convenience store type products. They're overpriced, especially given that there are 3 convenience stores with reasonable prices on the same intersection. The elevators are not keycard-secured. This might make food delivery easier. The ATM in the lobby charges a $5 fee per transaction, $300 maximum, $20s only. There's a dumb, semi-hidden, mandatory $28/night resort fee. It makes even less sense now since most of the resort is closed. Although The Platinum Hotel is a half-mile from the Strip, it feels like it's much further away. It was 115 degrees during the day during my stay, and walking half a mile in 115 degree weather isn't exactly pleasant. The immediate area around the hotel looks nothing like the Strip. It's quiet. There are some gas stations, convenience stores, hotels, condos. There's an electrical substation across the street. There are a lot of homeless in the vicinity. I saw at least one every time I left the hotel. One of them decided to set up camp on one of the hotel's pedestrian walkways, blocking it, and refused to move when confronted by hotel security. Overall, The Platinum Hotel is one of the safer hotels at the moment. Not the most fun, but close enough to the Strip.
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Date of stay: July 2020
Location
Cleanliness
Service
2 Helpful votes
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Brent R wrote a review Jul 2020
Oklahoma City, Oklahoma32 contributions7 helpful votes
The hotel was nice. I was disappointed with the lack of house keeping. I had to call the front desk to get toilet paper. I understand this is under Covid restrictions but having to ask for clean towels and toilet paper is a little ridiculous. I also booked online on the website, booked a king suite with a view. When we got there we had a double queen, front desk said he upgraded our room to the king but it did not have a view. Did not say anything until check out and the front desk blamed it on Covid. “We can only clean so many rooms, sorry”. I agree you are sorry and I won’t be back.
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Melissa Graves, General Manager at Platinum Hotel and Spa
Responded Jul 16, 2020
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. Housekeeping stay over services are suspended for the time being due to the pandemic to limit expose opportunities for both our guests and associates. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best regards, Vanessa Bissonette Director of Rooms
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Omni99 wrote a review Feb 2020
Ashland, Massachusetts189 contributions49 helpful votes
The good : room was nice, we got an upgrade but I think most rooms are suites- big bedroom and a living area with a couch and a kitchen Room were quiet- did not hear any other rooms Huge bathroom Concierge is great Nice heated indoor and outdoor pool - important in the winter Spa was nice but poorly staffed so tough to get a date (go to the concierge, Gita will call and you’ll get your time). Bar was fine and happy hour was 1/2 off Cons: There is no casino but knew that going into this. Neighborhood is fair. To get to the strip you need to walk a couple blocks - ok, but there are a bunch of homeless people you need to walk past and at night they can get very mouthy and in one case, violent.
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Response from melissagraves, Manager at Platinum Hotel and Spa
Responded Feb 28, 2020
Thank you for sharing your recent experience with us during your visit to our hotel. We are happy you chose our hotel during your stay in Las Vegas and to have the opportunity to serve you as our guest. We pride ourselves on delivering exceptional experiences for our guests and always welcome feedback from our guests to enhance their experience. We hope to have the opportunity to serve you again. Please contact me directly for reservation assistance. Best regards, Vanessa Bissonette Director of Rooms
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Gail G wrote a review Feb 2020
Westlake, Ohio28 contributions14 helpful votes
Held a business retreat there, the facility was amazing, the restaurant had wonderful food selections and the view was amazing..Highly recommend using them if you have a business function. Very Clean hotel, customer service was amazing, front desk very helpful, was able to check our bags at Valet so we could go out to dinner right away.
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Date of stay: March 2019
Value
Cleanliness
Service
Trip type: Traveled on business
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Response from melissagraves, Guest Relations Manager at Platinum Hotel and Spa
Responded Feb 28, 2020
Thank you for taking the time to share your recent experience as a guest at the Platinum Hotel & Spa. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon to deliver an exceptional experience.
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Lloyd C wrote a review Feb 2020
1 contribution
Corbin has been the most phenomenal bartender I have ever come across in My time traveling with the military career. I’ve have been all over the world and he is by far the most informative, friendly and creative bartender I have come across in my 12 years of traveling with the military. I ask for him by name daily. He is very engaging with customers and gives great and honest recommendations about things to do in the area. If you come to the Platinum CORBIN IS THE GUY TO ASK FOR. This is my first trip advisor review and it because he truly deserves it. BZ Corbin keep up the phenomenal work. No matter what hotel we stay at during our next visit I will be here in your bar engaging in Friendly conversation.
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Date of stay: January 2020Trip type: Traveled on business
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Response from melissagraves, Guest Relations Manager at Platinum Hotel and Spa
Responded Feb 28, 2020
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Please contact me directly for reservation assistance.
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PRICE RANGE
$162 - $281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
platinum hotel las vegas, platinum hotel spa
LOCATION
United StatesNevadaLas VegasThe Strip
NUMBER OF ROOMS
255
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Frequently Asked Questions about Platinum Hotel and Spa
Which popular attractions are close to Platinum Hotel and Spa?
Nearby attractions include Ellis Island Casino & Brewery (0.09 miles), Twilight Zone by Monster Mini Golf (0.3 miles), and The Rat Pack is Back (0.2 miles).
What are some of the property amenities at Platinum Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Platinum Hotel and Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Platinum Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Platinum Hotel and Spa?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Platinum Hotel and Spa?
Conveniently located restaurants include Ellis Island BBQ, Lawry's The Prime Rib, and Tuscany Gardens.
Are there opportunities to exercise at Platinum Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Platinum Hotel and Spa located near the city center?
Yes, it is 0.5 miles away from the center of Las Vegas.
Are any cleaning services offered at Platinum Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Platinum Hotel and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Platinum Hotel and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.