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Palms Casino Resort

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Traveler (1775)
Room & Suite (858)
Videos (1)
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About

#18 of 292 hotels in Las Vegas
Location
3.7
Cleanliness
4.3
Service
4.0
Value
4.1
Travelers' Choice
This property has identified as Indigenous-owned.
Tripadvisor does not verify the accuracy of this information.
The first Native American owned & operated Las Vegas casino resort. Palms Grand Opening was April 27th, 2022 and all Room and Suite Reservations for the return of this iconic destination are now available. Palms Casino Resort has completed one of Las Vegas’ most forward and ambitious transformations - a stunning, property-wide $690 million renovation, ushering in the next era of gaming and entertainment in Las Vegas. From the resort’s collection of new award-winning restaurants, expanded gaming spaces, luxurious rooms and suites, one-of-a-kind entertainment venues, museum-worthy contemporary art program and world-class musical residencies, the completely reimagined property guarantees to deliver an experience that transcends the expected Strip formula.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Car hire
Valet parking
Wifi
Paid internet
Yoga room
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Vending machine
Poolside bar
Rooftop bar
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Executive lounge access
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Minibar
Flatscreen TV
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Spanish
Traveler Insights
This summary was created by AI, based on 150 recent English reviews.
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Many travelers describe Palms Casino Resort as a luxurious, comfortable retreat away from the Las Vegas hubbub, offering a lively atmosphere, clean, well-maintained rooms, and a wide range of amenities. Despite its relative distance from the city center, guests appreciate its proximity to Las Vegas Blvd and the strip. However, reviews relay some dissatisfaction with noise levels, occasional cleanliness issues, and the perceived value for money due to costly resort fees. Nonetheless, the hotel's service garners high praise, with staff frequently going above and beyond for guests.
Location
Inconvenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Overpriced
Cleanliness
Immaculate
Noise level
Quiet
Service
Attentive
Amenities
Comprehensive
Location
Inconvenient
Guests' feedback on the hotel's location is mixed, with some appreciating its proximity to Las Vegas Blvd, the strip, and downtown while others found it inconvenient and out of the way.
  • Jennifer H
    Jennifer H
    Mar 2023 530 contributions
    ...The location is kind of out of the way and it would have been better had they had a shuttle to the strip...
  • Navigator229502
    Navigator229502
    Mar 2023 2 contributions
    Great location, close to Vegas strip, downtown and national parks...
  • Peter Gozinya
    Peter Gozinya
    Feb 2023 5 contributions
    ...I wouldn’t stay there again though for a number of reasons: 1) location... And the general location of not being located on the strip or Fremont Street kinda sucked with having to get rides everywhere...
  • Frank B
    Frank B
    Feb 2023 8 contributions
    ...The location was great, minutes away from Las Vegas Blvd...
  • Betsy W
    Betsy W
    Oct 2022 1 contribution
    ...The rooms, service, amenities, and restaurants were all fantastic but the location just can’t be beat...
  • GuideBetelgeuse
    GuideBetelgeuse
    May 2022 20 contributions
    ...Location really isn’t great...
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Atmosphere
Luxurious
Travelers describe the hotel atmosphere as luxurious and comfortable, with aesthetically pleasing decor, beautiful views, and a lively vibe. They appreciate the welcoming staff, clean conditions, and fun-filled experiences.
  • Vilma G
    Vilma G
    Sep 2023 2 contributions
    ...The pool is very fancy, they have very beautiful cabanas...
  • Tony R
    Tony R
    Aug 2023 1 contribution
    ...The room was well appointed, smelled fresh and very welcoming...
  • C_FFWifey
    C_FFWifey
    Aug 2023 33 contributions
    ...It was such a chill vibe, great music, and it was a very comfortable cabana!...
  • Kylee C
    Kylee C
    Jun 2023 1 contribution
    ...Drinks are great fun gambling and clean atmosphere!...
  • Jason W
    Jason W
    May 2023 1 contribution
    ...The AYCE buffet Wednesday night was worth the stay alone... Thank you Perla Valencia was making us feel like we were at home...
  • arlene4600
    arlene4600
    Apr 2023 115 contributions
    ...The rooms are decorated in garish colors of red and white... The single sink bathroom has an open shower design, giving your clothing a steam treatment whether they needed it or not... Decorated in lovely earth tones with updated amenities: digital thermostat, lighted closet, automatic closing drawers in the dresser, large television, makeup mirror, and a beautiful, closed shower with bench seating and separate water closet...
  • AlanSemsar
    AlanSemsar
    Feb 2023 193 contributions
    ...They really have it down with the music, food and the vibes to cater to my demographic...
  • Sean P
    Sean P
    Feb 2023 2 contributions
    ...The atmosphere was great and she had us laughing the entire time...
  • Sage C
    Sage C
    Jan 2023 268 contributions
    We were impressed by the modern decor and renovations, clean restrooms and even the nice smell of this off-strip casino instead of the smoke in most casinos and were happy that it also had free valet parking...
  • Chris A
    Chris A
    Jan 2023 1 contribution
    ...Along with amazing deals and great rates, the atmosphere is what really stands out and I can not wait to be back!...
  • Tricia L
    Tricia L
    Jan 2023 2 contributions
    ...5 stars for food, ambiance and service!...
  • Benjamin H
    Benjamin H
    Dec 2022 2 contributions
    ...To a person the employees were responsive and welcoming, and they've managed to create both a luxurious AND comfortable environment inside the property...
  • Andrew
    Andrew
    Dec 2022 3 contributions
    Great atmosphere fun place to gamble drink just have fun... The hotel was decorated for Christmas/ News Years...
  • lexileyva
    lexileyva
    Dec 2022 1 contribution
    ...it's so newly refreshed and the rooms are sooooo luxurious!!!...
  • Clay L
    Clay L
    Oct 2022 2 contributions
    ...After our perfect wedding day just when I didn't think the day could get better, the Palms hooked us up with free tables at the Ghostbar, which is a one-of-a-kind experience, you're on the top floor of the Ivory tower with an incredible view and an amazing live band, such a cool venue as well! Palms thank you so so much for creating such an amazing experience for us and our guests, your service, atmosphere, and food will certainly not be forgotten...
  • krysta k
    krysta k
    Oct 2022 1 contribution
    ...The rooms were so beautiful and well put together with an amazing view from our window...
  • Donna G
    Donna G
    Oct 2022 3 contributions
    ...The rooms in the Fantasy Tower are beautifully decorated and comfortable...
  • MikeWH134
    MikeWH134
    Oct 2022 22 contributions
    ...The room was lovely with everything we needed...
  • Antoinette R
    Antoinette R
    Oct 2022 4 contributions
    ...Rooms were clean and nice setup, and beautiful view of the city...
  • Musclebearnz
    Musclebearnz
    Jul 2022 179 contributions
    ...What a nice surprise, I had been upgraded to an absolutely beautiful corner room... Another great alternative is the Serrano Vista Café on the gaming floor, great menu with a nice relaxed atmosphere...
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Rooms
Comfortable
Travelers generally appreciated the rooms in terms of comfort, cleanliness, and views. However, some guests reported issues with noise, cleanliness, and occasional booking mix-ups.
  • Kerry K
    Kerry K
    Aug 2023 1 contribution
    ...I have had other casino hosts that I book rooms through that have never bothered to even meet me at other hotels- not Erno...
  • Kynnidi J
    Kynnidi J
    Aug 2023 1 contribution
    ...Paige thoroughly communicated and made sure my needs were met the entire stay! Our room was exceptionally clean and every feature worked perfect...
  • Rache_203
    Rache_203
    Jul 2023 72 contributions
    ...There's a mini bar in the rooms... The staff was also very friendly, was able to get a top floor room with stunning views upon request...
  • Dalavanh P
    Dalavanh P
    Jul 2023 3 contributions
    I checked in with a lady and my room wasn’t ready at that time, I paid for a deposit and she said come back to get a key when it ready! I got a text that my room was ready and I went to get a key with another person at the counter and the gentleman who works there at the counter asked me to pay for deposit again even though I paid for it I told him for so many time that the lady charged me, he looked upset and didn’t understand what I say and he wasn’t even look for my information on a computer he just wanted me to pay!...
  • Joaquin G
    Joaquin G
    Jul 2023 1 contribution
    We booked and stayed at the Ivory Tower on the 25th floor with Double bed. The room is beautiful and roomy with a panoramic view breathtaking view towards the strip...
  • Fsufalcon
    Fsufalcon
    Jul 2023 5 contributions
    ...Paid almost $300 for a night... Our room smelled of smoke and sulphur/sewage... This seemed like a $100/night hotel...
  • OnlyMinh
    OnlyMinh
    Jun 2023 35 contributions
    We booked and stayed at the Ivory Tower on the 50th floor with King bed. The room is beautiful and roomy with a panoramic view looking out to MGM, Mandalay Bay hotel and Allegiant Stadium... The living room separate from bedroom with its own toilet...
  • Siggy66
    Siggy66
    Jun 2023 150 contributions
    ...We were unfortunate to get a room adjoining the elevators, which were constant and noisy all night long. The rooms are comfortable, and nice bathrooms - just make sure you aren't near the elevators!...
  • Sherry A
    Sherry A
    Jun 2023 5 contributions
    ...Rooms were clean, bed was so comfortable!... The price of rooms is very affordable as well...
  • Hannah H
    Hannah H
    May 2023 1 contribution
    ...When it comes to the rooms they are well equipped and the beds are heavenly after a long day on the casino floor!...
  • arlene4600
    arlene4600
    Apr 2023 115 contributions
    ...Stayed in Fantasy Tower king rooms last year and decided to upgrade to two Ivory Tower Suites this year. Ivory Tower Suite – One Star The rooms have not been recently updated evidenced by the non-digital thermostat... The rooms are decorated in garish colors of red and white... The rooms are the size of a suite but have the amenities of a below standard Holiday-Inn Express... Fantasy Tower King – Five Star This room is equivalent to a standard room at Wynn/Encore... Decorated in lovely earth tones with updated amenities: digital thermostat, lighted closet, automatic closing drawers in the dresser, large television, makeup mirror, and a beautiful, closed shower with bench seating and separate water closet... I would highly recommend the Fantasy Tower king and avoid the Ivory Tower rooms...
  • Juan A
    Juan A
    Apr 2023 20 contributions
    ...When we got there the first thing out of their mouth was we are overbooked and I said this was reserved back in February 2023 so there were plenty of rooms back then... We complained and the following night we got a different room with 2 queens sized bed I was pissed imagine being married for 33 years and this hotel separated my wife and I. I tried sleeping in same bed to no avails the mattress sunk to the floor...
  • Tiffini M
    Tiffini M
    Mar 2023 1 contribution
    ...The suite we stayed in was so spacious and offered up impeccable views of the strip. I highly recommend anyone staying here on their next visit to Vegas!...
  • Menachem A
    Menachem A
    Feb 2023 131 contributions
    ...Room was unclean, blood on the curtains. All furnishings dated, chipped, scraped, in poor repair... Complaining again they then moved me to a different room which was on the 6th floor facing the busy main road, just as noisy... This room was even dirtier and dated, at this point I'd had enough and checked out and went to the trump - much better for the same money!... Other points of note: no coffee machine or kettle in the room...
  • Paul M
    Paul M
    Feb 2023 1 contribution
    ...Great casino love to come by jimei best dealer ever drinks kept coming service was awesome rooms are great...
  • Armando J
    Armando J
    Dec 2022 2 contributions
    I play blackjack in the high limit room... Nico was a floor manager that happened to be in that room when I would usually be playing... Unfortunately, it was closed during our stay due to a private party...
  • Albert A
    Albert A
    Oct 2022 1 contribution
    ...He helped me with a power issue I had in my room and emily from house keeping was awesome and sweet as well! She made sure I got everything I needed and was just very sweet when I had a late request for my room to be cleaned...
  • iamkira0002
    iamkira0002
    Oct 2022 18 contributions
    ...The room was decent, and the bed was clean and comfy but the bathroom was a nightmare, they didn't replenish a bath gel, and they have the entire amenities half used, there were hairs all over the shower and toilet and some yucky stains on the wallpaper. I can tell rooms are dilapidated, again the facade of the building was excellent, I hope not just the facade :( When I was about to shower I noticed that there was no hot water, so I did call the front desk to notify the issue as well as the bath gel... Not all the people coming to vegas are just there to gamble, we wanted to have a great experience in a nice hotel too...
  • Betsy W
    Betsy W
    Oct 2022 1 contribution
    ...The rooms, service, amenities, and restaurants were all fantastic but the location just can’t be beat...
  • Musclebearnz
    Musclebearnz
    Jul 2022 179 contributions
    ...I booked a standard Fantasy Tower strip view room... I opened the door to my room and my first impression was WOW !... What a nice surprise, I had been upgraded to an absolutely beautiful corner room... The room was huge and was stunning as was the view...
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Value
Overpriced
Guests' feedback indicates mixed feelings about the value of the hotel. Some appreciated the affordable buffet and room prices, while others complained about costly resort fees, expensive drinks, and overpriced minibar items.
  • Jerry O
    Jerry O
    Aug 2023 2 contributions
    ...I would advice everyone to pick anything that doesn't have "Palms" in it for your stay...
  • CrysAnnA8610
    CrysAnnA8610
    Jul 2023 27 contributions
    Read the fine print very very carefully before booking here!... Cancelled via phone call it a few days later since I found a better price at a hotel that was actually ON the strip... Now they are refusing my refund saying it was a non-refundable reservation...?...
  • Rache_203
    Rache_203
    Jul 2023 72 contributions
    ...$200 for the whole day, which goes into your tab spend for drinks and food...
  • Fsufalcon
    Fsufalcon
    Jul 2023 5 contributions
    ...Paid almost $300 for a night... This seemed like a $100/night hotel...
  • Siggy66
    Siggy66
    Jun 2023 150 contributions
    ...We were unfortunate to get a room adjoining the elevators, which were constant and noisy all night long...
  • OnlyMinh
    OnlyMinh
    Jun 2023 35 contributions
    ...The living room separate from bedroom with its own toilet...
  • Juan A
    Juan A
    Apr 2023 20 contributions
    ...When we got there the first thing out of their mouth was we are overbooked and I said this was reserved back in February 2023 so there were plenty of rooms back then... We complained and the following night we got a different room with 2 queens sized bed I was pissed imagine being married for 33 years and this hotel separated my wife and I. I tried sleeping in same bed to no avails the mattress sunk to the floor... So if you don’t mind sleeping basically on the floor look else where...
  • arlene4600
    arlene4600
    Apr 2023 115 contributions
    Stayed in Fantasy Tower king rooms last year and decided to upgrade to two Ivory Tower Suites this year... The rooms are decorated in garish colors of red and white... The rooms are the size of a suite but have the amenities of a below standard Holiday-Inn Express...
  • shelb077
    shelb077
    Mar 2023 51 contributions
    ...Other areas that can use improvement- $45 a day resort fee for what?... If you are fortunate enough to go when it is warm enough for the pool, they try to up-charge you with seating, private pool areas, cabanas, etc... Also, check your room fees upon check out... We were being charged $10 for something from the minibar when we didn’t take anything... But my biggest complaint is there is NO shuttle service from the resort to the strip... We spent about $50/$60 daily on ride share services...
  • Howard H
    Howard H
    Mar 2023 1 contribution
    ...Only concern is the industry that forces guests to pay horrible resort fees. It is an unnecessary and unused means of increasing profits over guest convenience...
  • Frank B
    Frank B
    Feb 2023 8 contributions
    ...The mini bar prices were reasonable 👍 the mini bar person (Ramon) was very helpful and extremely nice...
  • Jay D
    Jay D
    Feb 2023 1 contribution
    ...Last June I was here for a trade show & stayed at a crappy hotel near the convention center. I was invited to a gala at the Palms & checked the rooms & I was blown away by how much better they were for about the same price as the crappy hotel...
  • Menachem A
    Menachem A
    Feb 2023 131 contributions
    ...This room was even dirtier and dated, at this point I'd had enough and checked out and went to the trump - much better for the same money!...
  • Sage C
    Sage C
    Jan 2023 268 contributions
    ...We visited the Palms for the breakfast buffet (8am-11am) for $25.00/person, but were pleasantly surprised that it was a very large spread of good food with a great variety of choices that was actually BRUNCH food... not sure why it ends at 11am...
  • Islandmomma4ever
    Islandmomma4ever
    Dec 2022 727 contributions
    ...We signed up for a players card and were told if we spent $20 on slots, we would get a free buffet... I'm guessing this shrimp is cheaper but it's not good quality and I know my shrimp!...
  • TrouLV40
    TrouLV40
    Nov 2022 13 contributions
    ...If I’m gonna pay $20 for a martini It better be spot on …agree? Good - the crab and lobster portion of the buffet is better then Wynns buffet... Bad - the rest of the buffet wasn’t worth the $65.00... The service at the bar directly across from valet and the buffet was a disaster... I tried to pay half in cash and was told they cannot do that due to the new system... One complained that they aren’t union and then proceeded to explain that they have to serve our $20 espresso martinis in rocks glasses...
  • Bwilliamd
    Bwilliamd
    Nov 2022 8 contributions
    ...Worst bed I have ever had at a hotel. Avoid at all Cost Carpet was filthy...
  • Betsy W
    Betsy W
    Oct 2022 1 contribution
    ...Close enough to the strip to walk or take a cheap ride share, far enough away that you aren’t inundated with crowds, chaos, and noise...
  • socalkid714
    socalkid714
    Sep 2022 40 contributions
    ...Where everyone else has high valet charges and resort fees, this off strip property was great...
  • GuideBetelgeuse
    GuideBetelgeuse
    May 2022 20 contributions
    ...You can’t store leftovers or drinks in the mini fridge because it’s full of the obligatory overpriced drinks and snacks...
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Cleanliness
Immaculate
Travelers generally reported a high level of cleanliness throughout the hotel, praising the fresh scent, lack of smoke smell, and well-maintained rooms.
  • Tony R
    Tony R
    Aug 2023 1 contribution
    ...The room was well appointed, smelled fresh and very welcoming...
  • arnfrz
    arnfrz
    Jul 2023 12 contributions
    ...The room was comfortable and clean, the pool was beautiful and relaxing, and the hotel's bars were lots of fun for when we didn't want to venture out on the strip...
  • christine e
    christine e
    Jul 2023 1 contribution
    ...Our housekeeper Sarah Alcantara went above and beyond to make sure our stay was comfortable and clean...
  • OnlyMinh
    OnlyMinh
    Jun 2023 35 contributions
    ...The living room separate from bedroom with its own toilet. Main bathroom is really huge and clean... Overall, the hotel and casino areas are clean and nice since it was renovated recently...
  • B B
    B B
    Jun 2023 1 contribution
    ...I love that it smells so clean in the rooms and in the casino!...
  • Kristen c
    Kristen c
    May 2023 1 contribution
    ...The hotel itself was one of (if not the) nicest and cleanest resorts in Las Vegas...
  • arlene4600
    arlene4600
    Apr 2023 115 contributions
    ...I felt the need to use a hand towel when using the shower to avoid contact with the shower floor... Decorated in lovely earth tones with updated amenities: digital thermostat, lighted closet, automatic closing drawers in the dresser, large television, makeup mirror, and a beautiful, closed shower with bench seating and separate water closet...
  • Bert F
    Bert F
    Apr 2023 8 contributions
    ...Beautiful casino with no smell of smoke ...
  • Tehmi R
    Tehmi R
    Feb 2023 1 contribution
    ...One we arrived we immediately noticed pleasant smell, there was zero cigarette smoke which was much appreciated by our parents and athletes... Our room was clean and spacious with a fantastic view...
  • Brian D
    Brian D
    Feb 2023 2 contributions
    ...The room was very clean and updated and the housekeeping staff was wonderful. We needed the room made up quickly for our little ceremony and the attendant for that floor took care of it immediately...
  • Frank B
    Frank B
    Feb 2023 8 contributions
    ...The cleaning lady was great, she was very nice and did an amazing job...
  • Johnay P
    Johnay P
    Jan 2023 1 contribution
    Clean, Friendly, Available, and accommodating... The shower and jacuzzi bath tub was super relaxing and had great water pressure...
  • Sage C
    Sage C
    Jan 2023 268 contributions
    We were impressed by the modern decor and renovations, clean restrooms and even the nice smell of this off-strip casino instead of the smoke in most casinos and were happy that it also had free valet parking...
  • Maps231499
    Maps231499
    Dec 2022 2 contributions
    I go to this hotel at least once a month I love the freshness and the cleanliness the room are amazing... And it doesn't smell like smoke as soon as you walk in the door...
  • lexileyva
    lexileyva
    Dec 2022 1 contribution
    ...it's so newly refreshed and the rooms are sooooo luxurious!!!... Staff was so friendly and the air quality walking around was so great!...
  • Bernard S
    Bernard S
    Nov 2022 1 contribution
    ...We truly enjoyed our stay, The food choices, service, and cleanliness were outstanding...
  • Albert A
    Albert A
    Oct 2022 1 contribution
    ...She made sure I got everything I needed and was just very sweet when I had a late request for my room to be cleaned...
  • Kelsey N
    Kelsey N
    Oct 2022
    ...The entire hotel was super clean and customer service (including valet) was helpful!...
  • Kirsty W
    Kirsty W
    Oct 2022 6 contributions
    Room was OK, stains on the carpet but apart from that it was clean...
  • Musclebearnz
    Musclebearnz
    Jul 2022 179 contributions
    ...On arrival the first thing I noticed was how happy and positive the staff were and the whole facility was so clean and nicely refurbed... I opened the door to my room and my first impression was WOW !...
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Noise level
Quiet
Travelers generally appreciate the hotel's distance from the hubbub, providing some respite from noise. However, some guests have reported noise issues in their rooms and from the pool area.
  • Francisco A
    Francisco A
    Mar 2023 1 contribution
    ...A better experience would be the hint of a scent in the air, and music played low so it too is background noise...
  • Bwilliamd
    Bwilliamd
    Nov 2022 8 contributions
    ...Had to move room due to noise next door...
  • Betsy W
    Betsy W
    Oct 2022 1 contribution
    ...Close enough to the strip to walk or take a cheap ride share, far enough away that you aren’t inundated with crowds, chaos, and noise...
  • MikeWH134
    MikeWH134
    Oct 2022 22 contributions
    ...Would happily stay again and recommend Palms to others looking for a break from the bustle and noise of the main hotels...
  • Kirsty W
    Kirsty W
    Oct 2022 6 contributions
    ...Had also read previous reviews about the pool noise ...
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Service
Attentive
Service at the hotel was overwhelmingly positive, with exceptional instances of staff going above and beyond. However, a few instances of poor service were reported.
  • arlene4600
    arlene4600
    Apr 2023 115 contributions
    Stayed in Fantasy Tower king rooms last year and decided to upgrade to two Ivory Tower Suites this year... There is a phone jack and electric outlet where there was a dresser at one time... The single sink bathroom has an open shower design, giving your clothing a steam treatment whether they needed it or not...
  • O O
    O O
    Apr 2023 1 contribution
    Dennise the slot Attendant is by far the best person inside a casino I have ever had the pleasure of interacting with,she is the example of over the top customer service...
  • shelb077
    shelb077
    Mar 2023 51 contributions
    ...The personnel we encounter at check in, servers at bars and restaurants and the bell hop were all great... He gave us recommendations and always had a smile on his face when he saw us... If you are fortunate enough to go when it is warm enough for the pool, they try to up-charge you with seating, private pool areas, cabanas, etc... But my biggest complaint is there is NO shuttle service from the resort to the strip... We spent about $50/$60 daily on ride share services... I believe The Palms would be more attractive to guests if shuttle service was offered... Overall, we had a good time but probably wouldn’t return unless shuttles were provided...
  • Robert P
    Robert P
    Mar 2023 2 contributions
    ...The valet parking service was fast and efficient. Desiree at the VIP lounge handled all our special needs, like handling a change in our stay and printing some documents for us... Always cheerfully greeting us and handling our requests like a true professional!...
  • Peter Gozinya
    Peter Gozinya
    Feb 2023 5 contributions
    ...We were offered comped rooms and tickets to other shows/events at a few different places...
  • Sean P
    Sean P
    Feb 2023 2 contributions
    I’m not one to usually write a review, however, the amazing service that I received from one of the bartenders needs to be focused on... She made me and my three friends feel so welcome at the sports bar...
  • Menachem A
    Menachem A
    Feb 2023 131 contributions
    The only hotel I've ever checked out of early!... Reception staff couldn't care less about any issues... Had to complain and chase reception and housekeeping 5 times over 36 hours to get them to do anything, it's always 'maintenance' is on the way'!... When maintenance did arrive, all they did was put a bit of tape over the window vent, which made no difference!... Nearest place for coffee is all the way across the casino floor... Valet took ages to retrieve car every time...
  • Delver D
    Delver D
    Jan 2023 1 contribution
    ...TRACEY our bartender was very personable, attentive and always kept a smile on her face... Will definitely go back and make sure TRACEY is our bartender...
  • Johnay P
    Johnay P
    Jan 2023 1 contribution
    ...Clean, Friendly, Available, and accommodating. My family and I really enjoyed our stay at the Palms Place ... The Staff is super friendly, helpful and thoughtful... The shower and jacuzzi bath tub was super relaxing and had great water pressure... We came to Las Vegas to celebrate our Engagement and, the Hotel staff went about and beyond by surprising us with a bottle of Champagne, chocolate covered strawberries and a memorable hand written card (that we will keep forever)... We just want to say Thank you to Stephanie Christensen , Director of Guest Experiences... Customer Service adds to the experience and we our highly satisfied customers ...
  • Chris A
    Chris A
    Jan 2023 1 contribution
    ...Aside from the hotel being really new and the rooms being big and elegant, the people who worked there made it a pleasant place to be. The bartenders at the BBQ Grill were amazing and had great suggestions on what to eat and drink, also they were very lively and made it a fun time... Brenda was a sweetheart and it seemed that everyone had good energy and enthusiasm...
  • Islandmomma4ever
    Islandmomma4ever
    Dec 2022 727 contributions
    ...We signed up for a players card and were told if we spent $20 on slots, we would get a free buffet... The bad part is that there is an insanely long line!...
  • Adrian Liwanag
    Adrian Liwanag
    Dec 2022
    My friends and I booked a stay at Palms for the end of December through the New Year, which was a serendipitous experience, largely made possible by our VIP host Erno Mabini. He was nothing short of helpful, from sorting out our room reservations to accommodating me and my party for an eventful NYE celebration...
  • Benjamin H
    Benjamin H
    Dec 2022 2 contributions
    ...To a person the employees were responsive and welcoming, and they've managed to create both a luxurious AND comfortable environment inside the property...
  • TrouLV40
    TrouLV40
    Nov 2022 13 contributions
    ...Wynn doesn’t have lobster and the crab is meatier than what Wynn is serving. The wait was minimal for a 3 pm arrival... Time limit stated was 90 minutes but not enforced by wait staff when inquired... Our server (Ethiopian lady) was very passionate and genuinely cared about making us happy... Plates were saturated with water and needed to be wiped before our into service... The service at the bar directly across from valet and the buffet was a disaster... 3 of the employees at the bar it was their FIRST day!!!... One complained that they aren’t union and then proceeded to explain that they have to serve our $20 espresso martinis in rocks glasses... The person running the valet booth was also running cars so had to stand there for 10 minutes before my ticket was accepted... Unfortunately the service isnt there and the hospitality was cold and uninviting...
  • Bernard S
    Bernard S
    Nov 2022 1 contribution
    ...On our drive in, we called ahead and had the great fortune to speak with Raquel Caldo in concierge. We asked her advice about wedding chapels and she went above and beyond to help us locate the right venue to renew our vows... When we checked in to our room my wife and I were surprised to find a fruit platter and bottle of champaign with a lovely wishing us many happy years to come... She made our wedding anniversary memorable...
  • Donna G
    Donna G
    Oct 2022 3 contributions
    Stayed at Palms October 13-16... All the staff are happy, friendly and excel in Customer Service... I had an issue that was immediately addressed and the manner in which it was made me feel valued as a customer... The bartenders at The Tonic Bar are the best, Omar, Kim, Danny, Eli!... Cocktail servers on the floor are friendly and efficient... As I was mostly solo, I did casual dining at Serrano Vista twice; the hostess and server where I sat at the bar were so welcoming and friendly... When departing for the airport, no taxis were available... The valet had a Palms car bring me to the airport... I have been visiting Vegas regularly for 40 years and I have never experienced that level of going above and beyond for a customer... Thank you Palms for a fabulous Vegas getaway...
  • Albert A
    Albert A
    Oct 2022 1 contribution
    ...The electrician Mo was pretty awesome. He helped me with a power issue I had in my room and emily from house keeping was awesome and sweet as well!... She made sure I got everything I needed and was just very sweet when I had a late request for my room to be cleaned...
  • Clay L
    Clay L
    Oct 2022 2 contributions
    My wife and I got married 10/7/22 and the Palms went above and beyond to help accommodate us and our guests (30 total). My wife and I stayed in the View penthouse, which was absolutely amazing, the styling, the service, the "View" were all top of the line... We had a butler named James who was our saving grace, as you could imagine we are getting married out of state and we needed various things during our stay... One phone call away was James, not only is he the nicest guy around but he dropped everything he was doing to come assist us... From bringing us extra garbage cans to picking up our wedding cake in the lobby, the man did it all... He cemented his spot in our wedding memories because off his personality and work ethic, Thanks James!!... Also, the food and service that was provided during our reception was some of the best I've had... Don't get me started on the bartender, John would have your next drink ready before you even stood up haha... After our perfect wedding day just when I didn't think the day could get better, the Palms hooked us up with free tables at the Ghostbar, which is a one-of-a-kind experience, you're on the top floor of the Ivory tower with an incredible view and an amazing live band, such a cool venue as well!... Palms thank you so so much for creating such an amazing experience for us and our guests, your service, atmosphere, and food will certainly not be forgotten...
  • Bobbi L
    Bobbi L
    Sep 2022 23 contributions
    We were staying at TI so took an Uber to The Palms... Desserts were lacking but the people working at Desserts were very friendly & welcoming...
  • socalkid714
    socalkid714
    Sep 2022 40 contributions
    ...Where everyone else has high valet charges and resort fees, this off strip property was great. Ubers into the city were easy for the 2 trips you take day and night otherwise huge casino, plenty of food options, and lovely staff... Specifically Monique at the Front Desk helped me handle a last minute travel schedule where they accomodated my requested and saved me from a flight change... I couldn't be happier with their customer service, their check in lines also moved way faster than any other casino, they had a defunct nightclub that now is the hotel pool are which is awesome because it's MASSIVE so get over there and check it out before they realize they're sitting on gold...
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Amenities
Comprehensive
Guests frequently praised the hotel's amenities, highlighting the cleanliness, comprehensive food options, and excellent customer service. However, some expressed concerns about certain facilities and their locations.
  • Rache_203
    Rache_203
    Jul 2023 72 contributions
    ...Get there early to book yourself a table with an umbrella... There's a mini bar in the rooms... There's a pharmacy just down the road to buy water... The staff was also very friendly, was able to get a top floor room with stunning views upon request...
  • arlene4600
    arlene4600
    Apr 2023 115 contributions
    Stayed in Fantasy Tower king rooms last year and decided to upgrade to two Ivory Tower Suites this year... The rooms are the size of a suite but have the amenities of a below standard Holiday-Inn Express... There is a phone jack and electric outlet where there was a dresser at one time... The single sink bathroom has an open shower design, giving your clothing a steam treatment whether they needed it or not... The shower caddy/shelf in one of the showers had broken off and had not been replaced... Decorated in lovely earth tones with updated amenities: digital thermostat, lighted closet, automatic closing drawers in the dresser, large television, makeup mirror, and a beautiful, closed shower with bench seating and separate water closet...
  • shelb077
    shelb077
    Mar 2023 51 contributions
    ...The good: The room and grounds were very clean. The personnel we encounter at check in, servers at bars and restaurants and the bell hop were all great... The WiFi sucks, we didn’t use the gym and no one was at the pool it was so cold... If you are fortunate enough to go when it is warm enough for the pool, they try to up-charge you with seating, private pool areas, cabanas, etc... We were being charged $10 for something from the minibar when we didn’t take anything... Next time in Vegas honestly, I will probably stay at a resort on the strip so I can walk outside and get to everything conveniently... I believe The Palms would be more attractive to guests if shuttle service was offered... There were no robes, or fridges, and the water was never hot... Overall, we had a good time but probably wouldn’t return unless shuttles were provided...
  • Robert P
    Robert P
    Mar 2023 2 contributions
    ...We dined at several of their restaurants including the AYCE Buffet, Tim Ho Wan, and Scotch 80 Prime. All different venues with great menu diversity and excellent food/service... The valet parking service was fast and efficient... Desiree at the VIP lounge handled all our special needs, like handling a change in our stay and printing some documents for us... Always cheerfully greeting us and handling our requests like a true professional!...
  • Tehmi R
    Tehmi R
    Feb 2023 1 contribution
    ...One we arrived we immediately noticed pleasant smell, there was zero cigarette smoke which was much appreciated by our parents and athletes. We were directed to VIP room for check in where Romeo greeted us with all our pre keyed rooms... They also allowed all our guests to check in on their own which was fantastic and less time consuming for me... When we go to our room, we had a beautiful complementary fruit plate and drinks... Our room was clean and spacious with a fantastic view... We are so grateful to the staff at the Palms and their above and beyond service... We had such a great experience and will definitely be back...
  • Peter Gozinya
    Peter Gozinya
    Feb 2023 5 contributions
    The place itself is nice and the room was cleaned well each day... I read before going that some places waive the fees if you don’t need/want to use the gym, phones and in room Wi-Fi... We were offered comped rooms and tickets to other shows/events at a few different places...
  • Frank B
    Frank B
    Feb 2023 8 contributions
    ...The location was great, minutes away from Las Vegas Blvd. The mini bar prices were reasonable 👍 the mini bar person (Ramon) was very helpful and extremely nice... The cleaning lady was great, she was very nice and did an amazing job...
  • Corey P
    Corey P
    Feb 2023
    ...She was able to serve me and other guests drinks while also being enthusiastic and entertaining. Had no qualms throwing extra dollars for the amazing service...
  • Johnay P
    Johnay P
    Jan 2023 1 contribution
    ...Clean, Friendly, Available, and accommodating. My family and I really enjoyed our stay at the Palms Place ... The shower and jacuzzi bath tub was super relaxing and had great water pressure... We came to Las Vegas to celebrate our Engagement and, the Hotel staff went about and beyond by surprising us with a bottle of Champagne, chocolate covered strawberries and a memorable hand written card (that we will keep forever)...
  • Chris A
    Chris A
    Jan 2023 1 contribution
    ...Aside from the hotel being really new and the rooms being big and elegant, the people who worked there made it a pleasant place to be. The bartenders at the BBQ Grill were amazing and had great suggestions on what to eat and drink, also they were very lively and made it a fun time...
  • Sage C
    Sage C
    Jan 2023 268 contributions
    We were impressed by the modern decor and renovations, clean restrooms and even the nice smell of this off-strip casino instead of the smoke in most casinos and were happy that it also had free valet parking...
  • Islandmomma4ever
    Islandmomma4ever
    Dec 2022 727 contributions
    ...Yes it was much better in many ways. We signed up for a players card and were told if we spent $20 on slots, we would get a free buffet... Everything was fresh and looked appetizing...
  • Benjamin H
    Benjamin H
    Dec 2022 2 contributions
    I visited and this property wildly exceeded my expectations. To a person the employees were responsive and welcoming, and they've managed to create both a luxurious AND comfortable environment inside the property... If you're a video poker player like I am there's an especially impressive array of good machines on the floor now...
  • TrouLV40
    TrouLV40
    Nov 2022 13 contributions
    ...The wait was minimal for a 3 pm arrival... The person running the valet booth was also running cars so had to stand there for 10 minutes before my ticket was accepted...
  • Bernard S
    Bernard S
    Nov 2022 1 contribution
    ...On our drive in, we called ahead and had the great fortune to speak with Raquel Caldo in concierge. We asked her advice about wedding chapels and she went above and beyond to help us locate the right venue to renew our vows... When we checked in to our room my wife and I were surprised to find a fruit platter and bottle of champaign with a lovely wishing us many happy years to come... We truly enjoyed our stay, The food choices, service, and cleanliness were outstanding...
  • iamkira0002
    iamkira0002
    Oct 2022 18 contributions
    ...The guest service advised me to wait for like about 5 minutes and if still not getting hot water then I should call back so she could send the maintenance and, she would send someone to bring a shower gel as well... Not all the people coming to vegas are just there to gamble, we wanted to have a great experience in a nice hotel too...
  • Clay L
    Clay L
    Oct 2022 2 contributions
    My wife and I got married 10/7/22 and the Palms went above and beyond to help accommodate us and our guests (30 total). My wife and I stayed in the View penthouse, which was absolutely amazing, the styling, the service, the "View" were all top of the line... We had a butler named James who was our saving grace, as you could imagine we are getting married out of state and we needed various things during our stay... One phone call away was James, not only is he the nicest guy around but he dropped everything he was doing to come assist us... From bringing us extra garbage cans to picking up our wedding cake in the lobby, the man did it all... he deserves two candy bars ;) After we got married in the desert we brought our guests back to the Palms and had dinner at the top of the fantasy town at a venue called the "Moon"... Also, the food and service that was provided during our reception was some of the best I've had... Don't get me started on the bartender, John would have your next drink ready before you even stood up haha... After our perfect wedding day just when I didn't think the day could get better, the Palms hooked us up with free tables at the Ghostbar, which is a one-of-a-kind experience, you're on the top floor of the Ivory tower with an incredible view and an amazing live band, such a cool venue as well!... Palms thank you so so much for creating such an amazing experience for us and our guests, your service, atmosphere, and food will certainly not be forgotten...
  • Betsy W
    Betsy W
    Oct 2022 1 contribution
    Palms was a great home base for our trip to Vegas. The rooms, service, amenities, and restaurants were all fantastic but the location just can’t be beat... Close enough to the strip to walk or take a cheap ride share, far enough away that you aren’t inundated with crowds, chaos, and noise... We also spent a fair amount of time on the casino floor and had a great time there too- prompt drink service, great variety, helpful and polite staff, and a couple big wins!... Ghost Bar was BY FAR the highlight of our stay, the show there was incredible, as was the panoramic view of the strip!... Would recommend this to families, friends, and business travelers alike...
  • Albert A
    Albert A
    Oct 2022 1 contribution
    ...She made sure I got everything I needed and was just very sweet when I had a late request for my room to be cleaned...
  • socalkid714
    socalkid714
    Sep 2022 40 contributions
    ...Where everyone else has high valet charges and resort fees, this off strip property was great. Ubers into the city were easy for the 2 trips you take day and night otherwise huge casino, plenty of food options, and lovely staff... I couldn't be happier with their customer service, their check in lines also moved way faster than any other casino, they had a defunct nightclub that now is the hotel pool are which is awesome because it's MASSIVE so get over there and check it out before they realize they're sitting on gold... Rooms are a great size and all remodled with the new renovation...
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a_ferraro7 wrote a review Dec 1
Fort Collins, Colorado1 contribution
I will never again spend a dollar here or attend a work conference (at the negative cost to the conference) at this selfish property. I have been to Vegas easily over 30 times and this is the worst resort, by far. Unfortunately, the hotel cares only about profit and not the customer. I attended a multi-day work conference. Unbeknownst to attendees, and I believe schedulers, a live event was scheduled on the property. The event was live until 2am with no warning while the entire east side of the building was reverberating with bass, sound, and noise for hours on end, at the sacrifice of every other hotel occupant. Really pathetic. Never again.
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Don’t bother.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lia Cheung, Owner at Palms Casino Resort
Responded 3 days ago
Hello a_ferraro7, thank you for taking the time to provide us with your feedback. I'm disappointed to hear you did not have an enjoyable stay with us. I sincerely apologize for the inconvenience the noise from the event caused. We strive to meet the needs of all of our guests, and I'm sorry that we fell short in meeting your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frank B wrote a review Feb 2023
Houston, Texas8 contributions
Hotel's Favorite
The room was clean and very spacious. The location was great, minutes away from Las Vegas Blvd. The mini bar prices were reasonable 👍 the mini bar person (Ramon) was very helpful and extremely nice. The cleaning lady was great, she was very nice and did an amazing job. She make us feel very special! Thank you. Definitely coming back, Frank.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Renee Gomez, Owner at Palms Casino Resort
Responded Feb 27, 2023
Hello Frank, thank you so much for your generous rating and positive feedback. We are thrilled to hear that you had a memorable stay with us. Thank you for the shout-outs to our Team Members as well, we will ensure they get the kudos they deserve. We hope to see you again real soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Undercover M wrote a review Nov 2023
1 contribution
I understand hotels have noise in Las Vegas. But a loud DJ lead party at the pool has been going on for the last three hours. It is now one am and the front desk told me it will not end until 2 am. I feel like the speakers are in our room. Front desk said they could do nothing and neither could security. Do not come here if you expect any semblance of sleep. Some visitors to Vegas are here for important meetings or events and were hoping for a good night sleep.
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Date of stay: December 2023
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Location
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Trip type: Traveled as a couple
Room Tip: Do not stay in a room that faces the pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lia Cheung, Owner at Palms Casino Resort
Responded 3 days ago
Hello undercoverm364, we appreciate you taking the time to provide us with your feedback. I sincerely apologize for the inconvenience the noise from the event caused. We strive to meet the needs of all of our guests, and I'm sorry that we fell short in meeting your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aseka D wrote a review Nov 2023
1 contribution
RED from the bar downs stairs was beyond amazing. We are from Australia And it was shocking to us how rude American people were. Because every interaction we have had people have been so rude for no reason and act like they hate their lives. But red from the bar at the palms was so so refreshing and sweet. So obsessed with her. Please give her a raise :)
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul D wrote a review Nov 2023
Nelson, United Kingdom42 contributions
Very enjoyable stay, Room was big clean and great night sleep , staff all around the hotel were very good , from the time we arrived and checked in until we left , we were treated great , Would reccomend a stay here .. Free parking too which was a plus .
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Renee Gomez, Owner at Palms Casino Resort
Responded 5 days ago
Hello, thank you for your feedback, we appreciate it and will pass it along to the rest of the team. We are happy to hear that you did enjoy your stay and had a great night sleep. We look forward to welcoming you back for many more visits!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wilma G wrote a review Nov 2023
1 contribution
My stay at Palms in Las Vegas is extra fun and truly enjoyable because of my very efficient, personable, prompt, warm and friendly casino host, ERNO MABINI!! Thank you so much ERNO for immediately taking care of my needs whenever I stay at your beautiful casino! Service is SUPER EXCELLENT! Hats off to you ERNO!! More power to you and Palms❤️
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lia Cheung, Owner at Palms Casino Resort
Responded 2 weeks ago
Thank you wilmag969 for your feedback and shout-out to Erno. We'll make sure he gets the recognition he deserves. We're so happy to hear you enjoyed your overall stay with us. We welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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unowen1 wrote a review Nov 2023
Phoenix, Arizona43 contributions
This is my first time staying off the Strip. A few of us from our company stayed and attended a training session here. First, the hotel room was great. I stayed in the Ivory Tower room. The room was large. It was clean. I ordered room service which was good. I also ustilized the Bell desk and they were friendly and helpful. All of the staff throughout all areas in the hotel, from check in to the food court and the bars, were friendly. There are a good amount of slots to keep one busy. There were many nice sit down restaurants, but i did not get a chance to try them. There are many bar options. Go to the top floors for excellent views of the Strip. The meeting dacilities were nice and there were other sessions going on at the same time. They provided refreshments and drinks throughout the work sessions. I would like to give the hotel another chance during vacation time.
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Date of stay: November 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lia Cheung, Owner at Palms Casino Resort
Responded 2 weeks ago
Hello unowen1, we appreciate you taking the time to provide us with your feedback. I'm happy to hear you enjoyed your overall stay with us during your training. Thank you for choosing Palms Casino Resort, and we look forward to welcoming you back for your vacation!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ha S wrote a review Nov 2023
1 contribution
My daughter and I had a great weekend at the Palms. Excellent service started as soon as we checked in with Alexis with VIP service. We later met up with the host Johnny Kincaid who made our trip more memorable. The BBQ at Mabel’s was so delicious. We had the best server-Jenna! The food at Send Noodles was mediocre. We stayed in room 27226-bed and linen was fluffy and luxurious - had the best sleep. There was some dirty spots in the sink and the floor near the toilet.
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Date of stay: November 2023
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karrie Kirik, Owner at Palms Casino Resort
Responded 3 weeks ago
Hello has671, thank you so very much for your lovely review, we are so appreciative and for all of the Team Member shoutouts, we will be sure to pass along your sentiments to them all. We would love to serve you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gary B wrote a review Nov 2023
Henderson, Nevada1 contribution
Serrano Vista restaurant has simple and yet good food. The service is great. More recently I had Brandon Pixter as a server cool personality, attentive and nicely packaged my leftovers to go. Overall palms is a cool vibe.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karrie Kirik, Owner at Palms Casino Resort
Responded 3 weeks ago
Hello garybE422AF, thank you so much for your wonderful review and for the Team Member shoutout, we will be sure to let him know. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John John wrote a review Nov 2023
Las Vegas, Nevada1 contribution
My dining experience is and has always been exceptional at the Serrano Cafe. And bartenders/ servers like June have gone above & beyond their responsibilities towards customers like me. June is personable and is always motivated to ensure your dining experience is the best that it can be. Locals and tourists should include the Serrano Cafe on their list of restaurants when visiting Sin City. John Forbes Las Vegas, NV Resident for 25 awesome years!
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karrie Kirik, Owner at Palms Casino Resort
Responded 4 weeks ago
Hello Seaside54007029154, thank you so much for providing your feedback, we are delighted to hear that you enjoyed your dining experience at the Serrano Vista Cafe. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$110 - $296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palms hotel las vegas, the palms las vegas, palms las vegas, playboy hotel las vegas, palms hotel las vegas, palms casino
FORMERLY KNOWN AS
The Palms Casino Hotel
LOCATION
United StatesNevadaLas VegasParadise
NUMBER OF ROOMS
702
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PALMS CASINO RESORT - Updated 2023 Prices & Hotel Reviews (Las Vegas, NV)

Frequently Asked Questions about Palms Casino Resort
Which popular attractions are close to Palms Casino Resort?
Nearby attractions include Party Tours (0.3 miles), Pearl Concert Theater (0.07 miles), and Combat Zone Paintball (0.3 miles).
What are some of the property amenities at Palms Casino Resort?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Palms Casino Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palms Casino Resort?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palms Casino Resort?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Palms Casino Resort?
Conveniently located restaurants include Scotch 80 Prime, Ping Pang Pong, and Cornerstone Classic American Steakhouse.
Are there opportunities to exercise at Palms Casino Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Palms Casino Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Palms Casino Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palms Casino Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Palms Casino Resort?
Many travelers enjoy visiting Little Church of the West (2.3 miles), Hartland Mansion (4.0 miles), and Historic Fifth Street School (4.5 miles).