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Palms Casino Resort

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4321 West Flamingo Road, Las Vegas, NV 89103-3903
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Traveler (1540)
Room & Suite (636)
Dining (61)

About

#114 of 281 hotels in Las Vegas
Location
Cleanliness
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Value
Palms Casino Resort has completed of one of Las Vegas’ most forward and ambitious transformations - a stunning, property-wide $690 million renovation, ushering in the next era of gaming and entertainment in Las Vegas. From the resort’s collection of new award-winning restaurants, expanded gaming spaces, luxurious rooms and suites, one-of-a-kind entertainment venues, museum-worthy contemporary art program and world-class musical residencies, the completely reimagined property guarantees to deliver an experience that transcends the expected Strip formula.**Please note as of March 2020, this property is temporarily closed and is not accepting reservations at this time. A re-opening timeline has not yet been determined. We look forward to welcoming back our valued guests.**
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Free shuttle or taxi services
Parking
Wifi
Paid internet
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
3,710Reviews73Q+A100Room tips
Traveler rating
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Popular mentions
GlobalRoamer345 wrote a review Aug 2020
Australia298 contributions48 helpful votes
Palms was somewhat rowdy when I visited (i.e. a lot of younger drunk people) on a Friday night, because the club was in operation at that time. However, it has been really nicely renovated, and for someone who likes to check out off-strip or near-strip casinos, I felt that it offered a nice experience. The Station Players card also provides a discount at the Buffet, and there were plenty of new slot machines. The food court was kind of weird (i.e. kind of a low rent food court located very prominently/visibly in the middle of the length of the casino slot floor). I also highly recommend taking a taxi to/from here back to the strip at night (i.e. the walk is a bit sketchy in parts). However, all in all I enjoyed my visit here and thought this a nice facility.
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Date of stay: September 2019
Cleanliness
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Sleep Quality
2 Helpful votes
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tyrell675 wrote a review May 2020
Manchester, United Kingdom3 contributions5 helpful votes
There has been much hype about The Palms since its refurbishment. My wife and I stayed for 14 nights and enjoyed every minute except 1. As part of our booking we believed were were to receive a total of 4 complimentary buffets..just 2 each. A breakfast and dinner buffet. After an extremely pleasant and easy check-in I inquired about the comp buffets but the receptionist knew nothing about it and asked we return in a couple of hours and she would have the details. Upon returning the receptionist was no longer on duty and no one knew anything about our request or actually wanted to ask or find out. I just got the feeling they felt dealing with the free buffets was beneath them. That aside our room a "Fantasy Tower Executive King Room" was truly amazing. And the best thing, the room and bathroom was spotlessly clean. I cant tell you enough how relaxing it was at the end of the day knowing we were returning to our room. I can honestly say the room was exceptional and housekeeping of a very very high standard. The casino itself has a great layout with some great up to date slots and we felt there was no need to gamble anywhere else. The bar "Unknown" on the casino floor is a great way to people watch and have a relaxing drink in a great atmosphere. As for places to eat I refused to pay for the buffet as the no show comp buffets left a sour taste in my mouth. The worst thing is I have heard good things about the buffet and as a buffet lover I regret not trying it out but I had felt cheated. We did try Side Piece Pizza and found this to be a good quality meal at a very reasonable price. They also have a small food court called the Eatery and this has a selection of food outlets to try. Again I want to highlight how clean and welcoming these areas are. The palms casino is very close to Rio and Goldcoast casinos and makes it easy for a walk out of an evening. As for walking to the strip , we found this very easy and it is about a 20 minute walk but Uber is again an option. So as a couple we visit LV every year for 14 nights and love to try different hotels. We will be returning again to LV. I recommend for anyone to try the Palms as it is an excellent hotel and casino. As for me I wanted to stay again but yes you have got it...the comp buffet hurt enough for me to look elsewhere.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: Request a high floor room for an amazing view.
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1 Helpful vote
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Chelsea Cote wrote a review Apr 2020
1 contribution2 helpful votes
I stayed at the Palms and had money stolen out of my room. I reported it to the staff and I am not exaggerating, they could not have cared any less. When you are spending that type of money on a hotel, the least you could get is an i'm sorry. They sent me through hoops talking to all these different people and not a single person I spoke to could help. I understand that you have to follow procedures but the least you could do is comp one of the night stays. Nope! I couldn't even get a manager on the phone. Every time I asked to speak to a manager I was told there wasn't one around, or that person can't help, or I'll have them call you back. I have never felt so disrespected by an establishment in all my life. DO NOT GO HERE. WORST CUSTOMER SERVICE. Spend your money on a hotel who cares about their guests and actually empowers their employees to help instead of everyone just saying it’s not their problem. It is too bad because I was going to recommend this place to my friends, now I will boycott and make sure everyone in my family and friends does also. WORST EXPERIENCE!
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Date of stay: March 2020
2 Helpful votes
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Response from ToddGubler, Manager at Palms Casino Resort
Responded Apr 28, 2020
We take the security of our guests seriously and have a manager on duty for the hotel and security teams 24 hours a day. Please reach out to our management team so we can try to understand when you stayed here since we have been closed since mid march and when you reported your alleged loss.
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Kenneth Hattori wrote a review Apr 2020
2 contributions3 helpful votes
I was in my bedroom and I heard a noise coming from the living area, so I walk over and found a guy walking around. I asked who he was and he claimed to be taking inventory of the snacks. He claimed he knocked but there is no way. I had no TV or radio on. He didn't even apologize. He stated, well I'm here so I'm going to take inventory. I called the front desk. I thought they were going to comp my room. But when checking out the claimed he said he knocked. I was given nothing for this. He obviously was in a hurry to get his job done or maybe going to take things. Not sure, I feel this was a big invasion of my privacy and they made it look like this is normal. I still plan on bringing this up to Steven Thompson CEO of Zilis. Maybe others had similar issues.
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Date of stay: March 2020Trip type: Traveled on business
3 Helpful votes
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Response from ToddGubler, Manager at Palms Casino Resort
Responded Apr 28, 2020
Thanks for bringing this to our attention. Our staff is trained to knock and announce themselves before entering a room and we apologize if you did not hear the attendant's knock. We are surprised this is the first you have brought this issue to our attention. We always suggest using the Do Not Disturb and the security latch to prevent access when you are inside you room. Our guests privacy is important to us. Thanks for letting us know your concern.
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Milocat007 wrote a review Mar 2020
Santa Cruz, CA245 contributions182 helpful votes
We didn't stay here, but we had such a good time and positive impression of the casino, we will stay here during our next visit to Vegas. We came for the Billy Idol concert and enjoyed dinner at Mabel's while there. Our impression of the Palms? New, modern, clean, and open. The oppressive smoke and overwhelming noise you'll find at a lot of casinos wasn't bad here. In fact, we didn't even notice the smoke. There's a really impressive selection of restaurants, though we do highly recommend trying Mabel's.
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Date of stay: March 2020
2 Helpful votes
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Response from ToddGubler, Guest Relations Manager at Palms Casino Resort
Responded Mar 16, 2020
We are so glad you discovered us and that your enjoyed Billy's awesome concert. You will love our rooms and suites too. We hope to see you soon.
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PRICE RANGE
$83 - $279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palms hotel las vegas, the palms las vegas, palms las vegas, playboy hotel las vegas, palms hotel las vegas, palms casino
FORMERLY KNOWN AS
The Palms Casino Hotel
LOCATION
United StatesNevadaLas VegasParadise
NUMBER OF ROOMS
702
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Frequently Asked Questions about Palms Casino Resort
Which popular attractions are close to Palms Casino Resort?
Nearby attractions include Apocalypse Vegas (0.3 miles), Party Tours (0.3 miles), and Pearl Concert Theater (0.07 miles).
What are some of the property amenities at Palms Casino Resort?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Palms Casino Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palms Casino Resort?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palms Casino Resort?
Yes, free parking is available to guests.
What are some restaurants close to Palms Casino Resort?
Conveniently located restaurants include Cornerstone Classic American Steakhouse, Ping Pang Pong, and Earl of Sandwich.
Are there opportunities to exercise at Palms Casino Resort?
Yes, guests have access to a fitness center, a heated pool, and a sauna during their stay.
Are any cleaning services offered at Palms Casino Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Palms Casino Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Palms Casino Resort?
Many travelers enjoy visiting Little Church of the West (2.3 miles), Hartland Mansion (4.0 miles), and Historic Fifth Street School (4.5 miles).
Does Palms Casino Resort have any great views?
Yes, guests often enjoy the mountain view available here.