Young vibe to the hotel overall. Staff friendly and lots of places to eat and drink. Nice pool areas and easy access to the Uber pick up point in the garage. Also stayed at the Venetian and preferred the Cosmopolitan. Similar vibe to somewhere like Ushuaia in Ibiza. Odd system of taking $50 dollars from your account and then saying you have $50 hotel credit. Not sure if you can refuse to pay this as didn’t look into it in detail but it does seem like a dodgy way of making you use the hotel restaurants and bars whether you want to or not!
This property is degrading quickly. Reminds me of an old college spring break hotel. Carpets stained with cigarette burns, sewer gas coming from shower drains, pounding music from pool parties until 4am. Wine cooler is loud. Arrogant staff. When I checked in and asked for an upgrade, the staff member turned his back to me and covered the phone. He definitely didn’t want me to hear what he was saying. Definitely an anti Marriott Member vibe. Turned out, I’m right above (2401 Chelsea tower) the party pool that goes til 4am. Clubs super packed. This is a paradise for college kids who want to party til dawn. Not a place for families or sophisticated traveler. I did host a dinner for eight at Blue Ribbon restaurant that was very good (especially the bone marrow).
Always enjoy staying at Cosmo!! Friendly staff, clean and spacious rooms, and plenty of fun things to see and do….. whether it’s hitting the secret pizza place for a late snack, or using the Barber Shop’s janitor door to access a fun little hidden bar, we always have a great time at Cosmo. It’s pricey, but consistently a great experience, and the views on the fountain side are post card worthy!
The hotel was quite nice for being on the strip. The JW Marriott was much nicer but it was not on the strip. Housekeeping was excellent. The gym was outstanding. My big complaint came around the pool. The pool was nice but there was no shade. We were offered a shady spot for $300 dollars which included Food and Drinks.Unfortunately, my wife became dehydrated (she needed more water). The restaurants in the hotel were all very good. Henry's for Breakfast and STK for dinner. people were very friendly and we had a view where we were able to look at the water fall from the Belogilo.
This hotel is based on getting the right room. If you get any balcony room or higher (corner suite and above) you are going to go crazy. I normal, non-balcony room you might as well stay anywhere on the stip. We had a corner suite recently and the experience was awesome. Big room, bar area, full balcony with sitting area and good view of the strip makes this memorable. Check-in is challenging since its usually super busy. Not unusual to spend 30-minutes+ at check-in even as a "VIP". Rooms are well appointed with great furniture and amenities. Our suite had a cool leather-like chaise lounge that pulled double duty! The hotel, casino and amenities are the best on the strip. The pools alone are worth most of the cost during pool season - they hop at all times. Great restaurants and the casino is one of the best on the strip. Saw a couple of shows (Lady A most recent) and the event center needs some work regarding security and getting people into the shows. The location on strip is a positive - easy to head any where within reasonable distance.…
This was our first time staying at this hotel. I mainly chose this hotel due to the location. Firstly, the front desk was not the friendliest. After checking in, our room was not clean. There was a brown stain on the sheets and everything was very dusty. I expected a nice clean room for being a 5 star hotel, it felt like a motel room. I was not impressed with the room at all. They also tried charging us for the mini bar that wasn’t used. Every time I tried calling the front desk for something nobody picks up the phone. I gave 2 stars instead of 1 star for it being in a good location. But my overall experience was not good. Room was dirty and service was poor.
Terrible experience for my 21st birthday. When checking in I was told I would have the option for an upgrade to a fountain view and balcony, so I went ahead and tipped for the kindness. After arriving to the room, the view was nothing but that. It was just a straight view of a parking garage and a part of the bellagio with a room right on the corner of the hotel. No balcony or view. Spoke to 4 different people at the front desk (all at different times) and not one of them was able to fix this mistake. Awful customer service, very unprofessional and got downgraded from my original room. Very disappointed in my first stay at the Cosmopolitan. Would not recommend this to anyone looking for a hotel that treats their guests the right way.
My husband and I were very disappointed that both main pools “ were kid friendly “ and little kids were swimming around. One of the pools should at least be 18 +. We also had purchased an upgraded room however the air would not go below 70 degrees and our main door kept jamming which made it very hard to open. The door also had a missing cover to the key fab. Definitely not worth the upgrade!
And that’s saying something! Extremely rude staff, loud party hotel with expensive prices. It’s like hard rock all over again with a prettier lobby. Cheap ikea furniture in room and crazy thin walls. Hair all over the place in the bathroom, full ashtrays outside.. The list goes on. If your looking to be treated as you are paying for, then don’t book here, go to the Wynn.
Had a balcony room in the Chelsea Tower. Good sized room, spacious bathroom and a very comfortable bed! Plenty of food/drink options in the hotel and friendly staff everywhere. Spotlessly clean! Only negative for me, is there is not enough shaded areas around the pools and no parasols. The temperature was over 45 for several days so it would have been nice to have the option of some shade.