As you may have read in several reviews, this hotel does not allow smoking and does not have a casino. It does not have a lot of food choices or bars. That is the beauty of this venue located strategically on the southern strip and walking distance to everything. The architecture and decor are fabulous and you could really spend time just admiring the building as it is the former Mandrin Oriental and retains some of this beautiful interior design. The front desk is located on the 23rd floor which made us feel secure and there was never any waiting as it was away from all the usual “street” inquiries and all check-in and check-out is basically electronic anyway; your folio is on your TV if you want to check it. It was my birthday weekend and we were upgraded to a corner suite which was absolutely stunning with an overlook of the strip. We found the bellman/woman to be friendly and efficient. The hotel car took us to the airport on the way home and was spotless; the driver could not have been more friendly and genuine. We just can’t say enough about the hotel staff themselves. We have never stayed in a resort for a week and not had a single service misstep. The front desk people were A+. The bellman remembered that there was a couple from Minnesota that wanted to go to the airport at 2:00 in the afternoon and the Lincoln Car was waiting for us at the exact minute we came downstairs. A side note. They have two elevators; one for public use to the spa, pool, restaurants and front desk and another to go up to the rooms. The room elevator requires your key. We felt very secure in the hotel itself while the hotel sits on the grainy strip. Hotel security was excellent, but in a unassuming way. …
I stayed there for 2 nights . The room is very clean , spotless, the linen and the bed are so soft and comfortable. At the time we checked in at the front office , the agent ( her name is April Mantos) is very friendly and she is very informative . She mentioned every single detail about the service at the hotel . She is very helpful and she made us feel very welcome and she gave us good room and floor for our anniversary . She also followed up about our stay by texting us through the text message . And when we had dinner there , the waitress , her name is Katherine , she is very friendly and very nice also . They both are very proffesional as workers for 5 star hotel . We had to cancelled our second dinner reservation because we had so much lunch and we couldn’t eat anymore for dinner otherwise we would love to have dinner there again with her best service . The only thing we didn’t like about the hotel is the hallway is too dark . I wish i can stay there again next time and see the same staff.…
This hotel has a great location on the strip and I love that it is a non-gaming hotel. Our king room was clean, spacious and comfortable. There were a few glitches in our stay: there was a problem with our reservation and we could never get the online ordering system for the Zen restaurant to work. That required us to stand in line for takeaway breakfast one morning of our stay. We stopped in the SkyBar for cocktails one evening before going out for dinner, but the volume of the music was so loud, we never returned. Sorry, we're aging boomers and prefer some soft jazz to loud disco. We appreciated the COVID precautions with the hand sanitizers on every floor and the masked staff, but not the early closing of the pool. We shared an afternoon tea in the lounge which was excellent and breakfast service and food in the Zen restaurant were excellent as well. All in all, a good stay.…
While Hilton runs the show, the actual hotel maintenance falls short. We wanted to treat ourselves, but failed. There isn't room for 'next best' in the top tier, there's no room to rest, perfection is expected. A pandemic seems to be used as an excuse to fall to motel 6 levels of service, maintenance, and awareness. Don't fall for it.
We were expecting to be impressed by this hotel and brand yet the hotel is outdated, tired, lacking amenities and entertainment, and the rooms need to be redone. Furniture is old, dirty, and outdated. Pool is very bland and boring. However, customer service was excellent in canceling our remaining stay so that we could finish our vacation at the Wynn. Wynn is wow!
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