This is a great hotel! Even with COVID still very good. Staff working hard. Great rates! Casino is great golf on site. Restos not all open but those that are are very good. Rooms are spacious and beds very comfortable. We enjoy this place and will continue to return.
We were in town because we had a death in the family. The staff especially Matt at reception were so wonderful to us. The property was great and even with all the covid restrictions we still felt comfortable and enjoyed all the amenities.
During covid you can never be too careful with choosing the right hotel. I had a free night with Bonvoy that was due to expire by the end of this year so I booked a stay with JW the day after Thanksgiving. Pre-Covid, I'm sure this place would be packed with guests. Las Vegas was a ghost town as was this hotel. This was a good thing for us lol. We didn't want to be surround by too many people during covid. Upon entering the hotel, we were greeted by one of the staff members and checked in fairly quick. JOHN at the front desk that evening was so patient and helpful. I'm very sensitive to noise so I asked if he can put us in a room without adjacent neighbors. He changed the room for us immediately! He put us in a nice, quiet room facing the pool/waterfalls in the Palms Tower. Self parking right outside the Palms tower was a plus too! I slept like a baby. Thank you John! The room is very clean and beautiful. Style is more sophisticated as you would expect from a JW. Nice 2 sink bathroom with a tub, separate shower and separate toilet. Due to Covid, some restaurants are still closed but there are plenty of take out options in Las vegas. Everyone was wearing masks and practicing safe social distancing. Hand sanitizers everywhere, even in room. Would definitely stay here again!…
We were searching for a wedding venue outside the strip that was high end and understated class was not easy in Vegas, BUT we found it at the JW Marriott. First off , they abided by the Covid measurements which was very important for us. The elevators would only allow 4 or less. Plus they were marked! Front desk Lisa was one of the BEST employees there! Very friendly, helpful and respectful. We also met the General Manager who was super friendly and helping guests with the Covid! The bellmen including Jersey Cliff, ( he is is from NJ) was awesome , gave us water, directions and just downright loving their jobs! I mentioned Jersey, we actually met the finance woman, Kelly who was friendly, knowledgeable and again appeared to love it there. Keri, who coordinates the weddings there is extremely professional , friendly and quite honestly sealed the deal for our daughter and future son in law. She is so wonderful, great with follow up, pleasant... Everyone is smiling which makes the whole atmosphere happy! We ate at the Hawthorn for happy hour. Service was great, food was good. Sitting outside hearing the waterfalls, looking at the koi pond was relaxing. We also ate at the Jade, food was awesome! Service again was wonderful. Wines by the bottle started at 30.00 btw; great deal! The casino was big enough, but did smell a bit like smoke... the casino bartender again , he was so friendly. The grounds were beautiful, well manicured. Our room, a one bedroom suite was big, two bathrooms, decorated nicely. We were in a regular king room , it did smell like smoke, but was over 500 square feet, nice bathroom. All in in all great stay, my husband didn’t want to leave but we had to see other venues on the strip( oh no)! The result, we booked our daughters wedding at the JW, nothing can compare to the beauty inside and out as well as the employees that work there at the JW! …
Fabulous getaway at an amazing property! Service and smiles through masks were outrageous. We were made to feel very special. Jessica Baruch welcomes us by name as we came and went throughout the day. John was so amazing from the time I called him to arrange our rooms, when we arrived he greeted us and he spoiled us with the perfect accommodations. Our view was amazing and the rooms very spacious and clean. The entire property was very clean! Thanks ... we will be back again soon!
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