Now I know that everyone has their favourite downtown casino, and the El Cortez is mine. I love the retro vibe, the low table minimums, and the fair table game rules and slot payout rates. I'm just so happy that places like the El Cortez still exist, and haven't been turned into gaudy monstrosities. (i.e. have retained some of their original character). Having the Subway Sandwich shop inside was kind of weird (a missed opportunity to have something more vintage/suiting the vibe of the place). However, the quieter location away from the Fremont St Experience, and some of the older machines, just made this place a huge personal favourite of mine.
We were bored at our Strip hotel and moved to El Cortez. We've been to Vegas many many many times and never stayed downtown. My expectations were totally managed. I was so impressed from the moment we checked in. They had more health safety precautions in place than the MGM property we left to move downtown. They took our temperatures and gave us masks and hand sanitizer. Hotel guests were given bracelets and you had to show your bracelet to get on the elevator. Elevator buttons were cleaned between each ride! We went up to our room and it was a really nice large room with a great view of the mountains and the Strip. The room was clean. It had been updated in recent history. The bathroom could have offered more privacy. The door to the shower/toilet area is fairly transparent and the wall doesn't go to the ceiling. We had an issue with our bathroom that was not fixed the first time and only got worse. We ended up having to move rooms. We were amazed at the speed with which a gentleman came up with a luggage cart to help us move. Rooms have fridges and you can order coffee service that comes with the room. There is definitely an element present in a downtown hotel and casino. To lure more visitors away from the Strip hotels El Cortez needs to be more attentive to how those elements are managed to assure guests feel safe. You can tell they are really trying. On a final note, we were amazed to have a complimentary ride to the airport in a really nice black SUV. We did not expect to have that level of service. Thanks for a fun stay. We will be back.…
Absolute worst service I have ever received. From first day of 5 days stay telephone has not worked in room. We have not been able to call the front desk and receive any of the amenities that we should have, including fresh towels, wake-up calls or to make a noise complaint about our neighbors that have been pounding on the walls all night! I finally spook to the Manager today after being denied for days to switch rooms. He switched our room but did nothing at all to make up for the horrible experience! This hotel is old, out of date, smells funky, and nothing works!
I was really excited to stay 2 nights at the "newly remodeled" El Cortez in Downtown Las Vegas. Although I've been to Las Vegas 5 times, I've never stayed downtown. My initial reaction to the room was, although small, it was updated and had a fun vibe to it. However after our first night, they didn't clean our room. I made 2 phone calls to the front desk, visited the housekeeping room on our floor to request service, and went to the front desk. They said they couldn't clean it but did give me more coffee and clean towels for the next morning. My thoughts are because we booked on a third-party site instead of directly from the hotel. I have used this third party site many times before and never had an issue. If a hotel uses them, they should provide the SAME service regardless.
As our 3rd stay at the El Cortez , it was a great trip , the maids were great , the hotel staff on point , one minor setback for a couple nights , a couple in the next room arguing and fighting , but once the wife went down to security in the casino and mentioned it to them , security was on it imediately , the rest of our week long stay was wonderful , we are looking forward to returning to the El Cortez for our vacations , Many thanks to all at this location