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West Star Hotel and Casino

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West Star Hotel and Casino
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46 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Boise, Idaho
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

This place is far from a resort. So dirty, unkept, outdated and completely over priced! The entrance is inundated with cigarette butts, weeds, and upon entering the building you are confronted with a pungent smell of cigarette smoke and an old dirty building. The lobby, hallways and elevator are not air conditioned and have a very strong odor. The rooms... More 

Helpful?
Thank F5735OUamyw
Yreka, California
Level Contributor
187 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was somewhat deserted,so it seemed somewhat awkward at check-in. The woman at the front desk was kind enough to give us an early check in. The room was large, but in need of some improvements. The carpets and the chair were dirty and the room was very dusty. The managements friendliness made up for any of the issues... More 

Helpful?
Thank monsoons2013
Reno, Nevada
1 review
4 of 5 stars Reviewed June 8, 2016

I stayed at the West Star while on business in Jackpot. It was a busy concert weekend and we were not able to stay at Cactus Pete's. The rooms were decent. Nothing fancy, but clean and well kept. The owner and his wife were wonderful. Very nice people who seem very interested in our trip and made sure we were... More 

Helpful?
Thank Hondo1982
2 reviews
4 of 5 stars Reviewed May 15, 2016

I have stayed at west star couple of time in the past and always enjoyed my stay here.I had great experience at west star. Very well kept room, clean, comfortable, great service and off course free breakfast. I will come back and will always stay here.

Helpful?
Thank MARTIN R
Boise, Idaho
1 review
1 of 5 stars Reviewed April 27, 2016

Not a pleasant experience at all. Ended up checking out in the middle of the night. Bad lighting in the hallway, elevator stinks, yellow water comes out of bathtub, toilet not cleaned and bathtub as well. Cactus Pete's right down the street. You can't cancel reservation. If you do you won't get refund. Buy a tent you're better off.

Helpful?
Thank rezeile8
Pocatello, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 31, 2016

I booked through expedia. DO NOT GIVE THE FRONT DESK your card if you booked online, they double charged me and wont refund my money, I been fighting them for over a month!!!!! RIP OFFS!!!! Also, everything in the bathroom was already used...GROSS!!!

Helpful?
2 Thank travelfool2016
Burley, Idaho
1 review
3 of 5 stars Reviewed January 25, 2016

gave us a great rate on the room,stayed 3 nights,room was very clean,king bed was nice would have been more comfy if it had a thick bed pad,had a room with a patio that was nice,don't know who cleans the bathrooms across from the bar,none of the toilets where working had to fix one to use, my husband had to... More 

Helpful?
Thank Kelli C
Spokane, Washington
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed January 15, 2016

The room is very clean. There is a coffee pot, microwave, table/chairs, and a RECLINER. The bathroom is spotless! Our only complaint is the lack of handicap access to the building. It is unheard of in this day and age.

Helpful?
1 Thank Biblit
Caldwell, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 11, 2015

nice older hotel that could be nice if it was clean. The carpet is old and dirty so many stains that I hate to think how they all got there, the bed springs even had stains on it (don't even want to go there} toilet seat was dirty with stains mirrors were not cleaned for some time, TV didn't work... More 

Helpful?
1 Thank dcgans
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

I so sorry that you experienced so many problems during your visit with us. Your comments have been forwarded to the owner for corrections. We do appreciate your business and wish you safe travels More 

Preston, Idaho
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 20, 2015 via mobile

I went here we payed $100 for the night. There was hair all over the shower. The tv, blowdryer did not work. And the room was very dirty. When i sayer somethink to front desk they did not seam to care.

Helpful?
5 Thank mblake6175
Gloria B, Guest Relations Manager at West Star Hotel and Casino, responded to this review

On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Restaurant
  • Casino and Gambling
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about West Star Hotel and Casino

Address: Highway 93 & Poker St., Box 775, Jackpot, NV 89825
Location: United States > Nevada > Jackpot
Price Range: $57 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — West Star Hotel and Casino 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
West Star Hotel Jackpot
West Star Motel
West Star Hotel And Casino Jackpot, Nevada
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