This is a beautiful property on the lakefront surrounded by tall pines. I only stayed at the hotel for two nights but would have loved to have more time to explore. I was here for a wedding which took place on the cottage green by the lakeside cottages. The staff that handled the wedding were marvelous and professional, the setting was divine with lake views under a canopy of tall pine trees and the food was superb. Guest registration service was smooth and very professional and accommodating, with plexiglass screens and sanitizer. My room was impeccably clean, spacious and comfortable. I stayed in room 160, a double/double lake view w balcony or patio. Room 160 is on the first floor and is a room attached to the cottage suites in the lakeside cottages. This particular room is in the closest cottage to the lake, with a patio with Adirondack chairs and superb view. Amenities in the room lacked for nothing: bookcase filled with interesting reads, a mini glass door fridge, microwave, Keurig coffee machine, robes, large closet, safe, gigantic flat screen TV with Chromecast so you can stream your own media like Netflix and Prime, automatic floor lights that illuminate if you get out of bed in the dark, many hooks for clothes and accessories, nice toiletries, plenty of USB points, a sofa and table, reading lights, iron, ironing board, hairdryer, makeup lighting surrounding the bathroom mirror, charming window shutters and a second door out to your private patio practically on the sand. Because I was busy with wedding stuff, I didn't get to try the two restaurants that were open on the property, Lone Eagle Grille and Cutthroats. There is also a provisions store inside the main hotel building by reception for food and supplies to go. The restaurants are operating at 50% capacity so you will need reservations. Hyatt is taking covid very seriously and there is a mask requirement across the entire property and sanitizer stations are everywhere, and the beach and pool areas have a chair spacing system and I saw cleaning of the chairs between uses. My room was very very clean and I felt very safe. The only negative thing I can say about my experience was that the connecting door to the adjoining room was not soundproofed and there was a party going on from the time I arrived at 1 pm until approx. 11 pm. It was a wedding party so I did not complain and wished them well, but it was disappointing that all their folding camp chairs were blocking my path and view of the beach and that they were so loud that I could not hear my TV or enjoy a peaceful time on my patio. They checked out the next day but I felt sorry for the poor staff cleaning the room and patio and collecting the seemingly hundreds of bottles and mess went on for hours. Not their fault but some good soundproofing would go a long way to preserve the sanity of those in an adjoining (expensive) room! In any case, I highly recommend this property and look forward to returning for a longer stay when covid is a distant memory!

I booked too rooms at this hotel using AMEX Fine hotels and resorts. The AMEX website clearly stated that each 'King Room' sleeps three people. When we checked in we were told that the Room has only one King bed and practically sleeps 2. At first they said extra roll away beds are not available for King rooms. After speaking to the check in supervisor she agreed to add roll away beds to our rooms so we can accommodate the whole family. There was of course a hassle when they initially said it would be free of charge, then charged us $25/bed/night, then agreed to cancel the charge considering the AMEX confusion. So wasn't exactly their fault, but the staff could have been more helpful and offer extra beds to begin with. Other then that the hotel is nice. Gets a bit busy in the public areas when people go to/from skiing. There is a convenient frequent shuttle to Diamond Peak. The breakfast buffet at the restaurant is OK. Not really worth the $26 price. We used the "to go" section of the restaurant that had a very good selection of quality food.

As a hyatt globalist, this was probably the best hotel I have been to in terms of customer service. We arrived early in the day 01/03 (the plan was to store our luggage and go skiing until our room was ready); however, they checked us in immediately. I used my suite upgrade awards and we had a great room! The front desk agent gave us our keys and a coupon for a s'more kit and a casino voucher. We didn't known this, but the regency club was undergoing renovations so were only able to use it for one day. For some reason our key didn't work Saturday 01/04 but front desk rekeyed us. We didn't use our room key for parking (took the ticket on accident) so we had a $120 bill when we went out to dinner the next day (we paid it in order to get out). When we drove back we figured out how to use the key to get in and out. We stopped by the front desk to ask about the parking situation and the young man (J) immediately refunded us for the parking. He also noted that since the club was shut down for renovations we should have received breakfast vouchers. He provides breakfast vouchers, appetizer vouchers for either the bar or the lone eagle grill, he also threw in a couple drink vouchers, coffee vouchers, and champagne. He was very friendly, personable, and just absolutely amazing. I can say that out of all the Hyatts I've stayed at, his customer service skills have stood out (which is why I bothered writing a review). Overall though, beautiful hotel, great shuttle service, convenient, you do have to pay for parking but overall it's a fantastic hotel and we will be staying there again!