I had been moved to this hotel, as my original hotel had a burst pipe. It was 1am, but a person was waiting for me on reception with all my details, and they efficiently got me into a room. The hotel has lovely views of the lake, it’s very clean, and the rooms are large. The breakfast was sublime. Crispy bacon, that the Westin just knows how to do!
I booked here at the last minute, as it was raining when I arrived in Vegas and I decided I didn’t want to make the (beautiful!) drive to So. Utah in the rain and dark. This is a tired and rather sad Westin. My room (see photos) doesn’t live up to the rather nice, Moroccan/Andalusian-themed exterior and public-space decor; it’s more akin to an older Courtyard or Fairfield Inn: low popcorn ceiling, rust in the bathtub, cheap window fittings. I showed these photos to a staff member at the front desk, and she assured me that she’d let a manager know. The beds are Westin comfy and nicely sheeted, though. And although I’m a Marriott Titanium Elite (I know; these puffed-up customer-tiering names are rather silly; I’d have picked, say, Rhodium Crown” for mine) member, I received no greeting or thanks for customer loyalty from Hans, who checked me in at reception. Just, “Can I help you?” Hardly the end of the world, but Marriott group properties usually do better. At least my stay and status allowed me to enjoy a complimentary buffet breakfast (exclusive of gratuity, which is usually included at other Marriott properties at which I’ve stayed). For some odd reason, the host sat me at a large four-top table right next to the main and only path through the huge and lightly populated restaurant (Rick’s Cafe). At least I got to enjoy seeing the diverse hotel guests and restaurant staff passing within inches between of my table. I do realize that hotel stays are almost always a personal choice, as was mine to stay here at the Westin LLV. And, to be fair, the property itself and adjacent lake are quite lovely. But I stayed here only because for some reason (conventions, perhaps) hotels in Vegas were much pricier than usual for a weeknight. Anyway, I’ll pass on the Westin LLV in the future, even at the very good rate at which I stayed. The hotel’s $32.77 resort fee ($29 plus tax, which of course is passed on to the guest to pay) makes the hotel less of a value, although to be fair, it’s now quite a bit less than the RF that even mid-range hotels in Vegas proper often charge - for a few “amenities” that rarely add up to anything close to the amount tacked on to guests’ bills. But that’s 21st-century Vegas.... Self-parking is free and ample. Oh, and as a final word from the Westin, they tacked on a 20¢ - yes, 20 cents - charge for me as “commerce tax recovery”. Somehow, I don’t see a bright future for this subpar hotel; I just somehow Marriott takes note and tries to up the game here. …
My husband and I stayed at the Westin Lake Las Vegas Resort and Spa for 4 nights in November. We were in town to see the Lady Gaga Enigma show. We absolutely loved it! The hotel is positioned on Lake Las Vegas, which allows for a beautiful view of Lake Las Vegas and easy access to local attractions. It is located in an affluent section of Las Vegas. Our room had a view of the lake, which was stunning. The hotel grounds are gorgeous. There were little touches that we loved such as lavender oil, complimentary water and coffee and an unexpected room upgrade. It also sits on a golf course, Reflections. My husband golfed. We ate at one of the restaurants on premises. There is a coffee shop and gift shops. You are able to walk from this hotel to a few local eateries across the lake. If you are looking to stay off the strip, we highly recommend staying here. We were able to take a day trip to the West Rim of the Grand Canyon, as well as another day trip to the Red Rock Canyon. We also easily drove to Lake Mead and Hoover Dam. The strip is about 20 minutes from this location. The hotel has an outdoor jacuzzi and beautiful swimming pools. At night you can enjoy their several fire pits overlooking the lake. You can also use their kayaks and paddle boards. The customer service here was exemplary. We absolutely loved this hotel! We felt that considering all this hotel offered, the rates were extremely reasonable. We highly recommend and would definitely return if we were to come to the area again.…
My wife and I stayed at the Westin Lake Las Vegas for 3 nights for my wife’s birthday. The stay was okay with pros and cons. I have stayed at a number of Westin during the past few years even as they transitioned to Marriott. I have seen a major decline in both the friendliness of staff and quality of the properties. This location is no exception. The greeting was cool; however, I did appreciate being given a top floor room. My request for a late check-out on Sunday could not be approved until the morning of departure. What happened to the “Westin Weekend” late check out that was a staple of the brand?? The room it self was comfortable and well furnished. It was bland though and did not reflect the Moroccan theme of the rest of the hotel. I’ve stayed a low-end hotels with better decor. The views even from the land side were excellent particularly as the sun light hit the mountains. There is also an almost $30 per night amenity fee which was total robbery. It only covers a 60 min of bike rental, a couple of free drinks (no choice), and a $25 off $100 spa credit. We used none of this. They were supposed to have paddle boats on the lake, but it was way too cold for that. Overall, this hotel isn’t much better than a standard hotel. It certainly doesn’t qualify as a resort.…
My last stay in Lake Las Vegas was 2007 at the Ritz Carlton. Sadly it is no more (now a Hilton(?) and this Westin has now become part of the Marriott stable after the Starwood acquisition. Hence my expectations were high, having had a GREAT stay at the Ritz-C. The Westin property is on the lakeside, along the road past the golf club, in this semi-private estate. The whole area is designed in an Italianate style and the Westin looks imposing. Our check-in was friendly and quick and we were allocated a lake-facing room. But the whole place just feels like it needs a fresh coat of paint and its staff need a pep talk. What let it down were 3 things. Firstly, the decor needs spruced up. Secondly, as it is now being priced as an economy hotel, the place was full of school parties for girl's soccer or netball, making lots of noise, ordering pizza to be delivered, and leaving the bar/lounge area like a bomb-site with abandoned pizza boxes and crusts. Lastly, the service in the restaurant for dinner on our 2nd night (we ate out on the first) was appalling. It took them 45 minutes to take our order. I had to chase the drinks we ordered after another 15 minutes and then they had the cheek to serve the main course 2 minutes after the starters! Meanwhile the chef seemed to spend all his time out of the kitchen and schmoozing with some guests, like some latter day padrone, when he should have been managing the kitchen. The so-called Restaurant Manager came to see us during dinner and had little to offer by way of explanation or resolution of the poor showing. Breakfast on both days was no better. The buffet was poor, some items may have been cooked the day before, the pastries didn't seem fresh and it was not a positive reflection of what a 3-4 star hotel should be. Getting coffee refills was a major effort. The only bright side was when I politely responded at check-out to "How was your stay?". The young lady took some executive action to discount our meal bill. But that should have happened AT dinner, not the day after. She should be promoted, Fire the chef and Restaurant Manager, spend some money tidying the place up and then it might merit a decent rating. It was a cold day, but the pool area and gardens looked great, as was the view over the lake. It's a shame if guests are not going to book what should be a lovely hotel because of poor management.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing