We recently stayed at the Westin Lake Las Vegas for three nights. Due to Covid, and because it was January, it was pretty empty (as expected). That said, we didn't expect to be offered all services. Happy that at least the water slide pool was open--which was the highlight for my son! Hotel was clean, and we saw very good mask compliance. We had a room with a great view, and the furnishings were nice, but felt the carpet needed to be replaced soon--dingy, beige, and stained. Happy that self parking was offered and that it was pet friendly. Lake Las Vegas is kind of a fake lake in general- it seems out of place in the desert, but nice to have the option to get away from the strip.
We were doing a long drive. We called on the way to see what time room service ended. They told us 10pm. We called a little before 10pm to order. We were told they stopped serving early because they were slow. We were never told they might stop serving early. The people at the desk didn’t care at all and were rude. They gave us a menu for a crappy pizza place. They also do not take covid seriously. The check-in requires you to be in-person and touch multiple devices and pens. Why they don’t have curbside or contactless is behind me. Also they don’t answer any questions on the bonvoy app. Don’t stay here.
Stayed there for a few days with my son. This hotel is really not good. Staff was ok but I see the hotel clearly downsized in services. I am. A titanium bonvoy member and was in many different hotels but this one was particularly bad. Gym had no towels, breakfast cold, parts of pool closed. The Resort fee is a complete joke of many things are closed or not maintained. Few people there so I am not sure why this was such a lousy Stay.
The Westin Lake Las Vegas has a gorgeous setting along the lake. My 6th floor room had beautiful views of the lake, the beach, and sunrise. My room was nice, spacious, clean, and the shower was fantastic. There was a mini fridge in the room with a coffee maker. I am not sure if they normally have a mini bar but on this visit there was not one. The staff was extremely friendly and helpful. The are hand sanitizer stations at each elevator and masks are required while inside.
We spent seven hours at this hotel arriving very late on a Friday night and departing early in the morning. Self parking wasn't too bad and at least it was free. Check-in was pretty slow as only one terminal was staffed and there was a (socially distanced) queue of people. Our sleep was pretty good except the beds were a little soft. Bedside reading lamps were very good and didn't distract our family members in the other queen bed. The pool, which was closed at the time, looked great from our window. The bathroom amenities are the typical White Tea Aloe fare for Westin hotels. Wish there were a couple more convenient outlets for phone charging. The difficult thing though was that mask compliance was only about 50% and there really wasn't enough staff around to monitor or warn people. Public postings asking for mask-wearing compliance were limited. So we felt pretty unsafe here, particularly relative to other not-as-nice hotels in Las Vegas which had better protocol. Would be interested in coming back when COVID is over, but for now--be forwarned.…
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