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Although the title is ambivalent, customer service was excellent. Our first room had a broken A/C and TV. Hair in the bathroom and grout failing in the shower/tub as well as cracked tiles on the bathroom floor. Our next room was better and everything worked...More
1 Thank Ddeboer05
Response from Michelli L, Manager at Holiday Inn Express & Suites ElkoResponded 1 week ago
Thank you for your recent review of our hotel. I apologize that your room did not meet your expectations. We appreciate the time you took to let us know where we can improve and we will be sharing your comments with our team. We do...More
The check-in staff was very friendly, as were the dining service personnel. The night I visited there was a customer-appreciation dinner (aka happy hour, aka various other things at other hotels). Sliders, a little salad, beer, wine, soft drinks. It was definitely enough that I...More
Response from Michelli L, Manager at Holiday Inn Express & Suites ElkoResponded August 29, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will definitely pass along your comments to my team. We hope you...More
Traveling from California to Salt Lake City and stopped here to make it a two-day trip. This is a good place to stay - nice staff and comfortable rooms with satellite tv and fast internet. Breakfast is included and is acceptable if you forget the...More
Response from Michelli L, Manager at Holiday Inn Express & Suites ElkoResponded 2 weeks ago
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed staying with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope to see you the next time...More
Checked in and switched on the TV to watch a favorite Friday night program. Nope! TV reception was nonexistent. Picture was just plain unwatchable.
Used the bathroom and flushed. Toilet continued to run until we lifted the tank cover and reset the flapper valve. Had...More
2 Thank Dale S
Response from Michelli L, General Manager at Holiday Inn Express & Suites ElkoResponded March 10, 2017
Thank you for taking the time to let us know how your stay with us was. We do value your opinion. This is not the level of care I expect from our team and will be reviewing your experience with them.
A great looking hotel with good decor and great staff, but infrastructure isn't very good. People were top notch.
Terrible TV reception and room's thermostat didn't work. Not the end of the world as I could 'hear' the news and there was extra blankets, but...More
Thank Richard C
Response from Michelli L, Manager at Holiday Inn Express & Suites ElkoResponded March 7, 2017
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More
$117 - $180 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Romantic Hotel in Elko
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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